Boost Infinite Customer Service FAQs

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Updated October 20, 2023

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Boost Infinite is a unique kind of cell phone provider, called an MVNO, that offers budget-friendly unlimited wireless plans with 4G LTE and 5G wireless coverage on the AT&T and T-Mobile networks.

But what about their customer support? Let's find out how their service matches up to their affordable plans; plus, I'll tell you exactly how to contact Boost Infinite if you need assistance with your services.

How can I talk to Boost Infinite customer service?

Customer care phone support: If you want to talk to an agent on the phone, you can call Boost Infinite's customer care number at (866) 957-7772. This way, you can access direct help with questions, problems, or anything related to your Boost Infinite account.
Customer care in the app: You can access customer service in the Boost Infinite app, making it convenient since everything is in one place.

Boost Infinite customer service number

Contact Boost Infinite customer support by phone at (866) 957-7772 during the following times:

Seven days a week, from 6 am to 10 pm

Activating your Boost Infinite plan

After purchasing your Boost Infinite plan, you'll need to activate your SIM card. You can go through the activation process online in your Boost Infinite account or the Boost Infinite app.

How to set up Boost Infinite SIM card:

Once your Boost Infinite SIM card has arrived, the next step is to insert it into your phone and then follow the instructions based on your phone type.

Boost Infinite iPhone setup:

Go to Settings > General > Software Update.
Verify that your device has iOS 15.2 or later.
Go back to General > About > Update.
Make sure Carrier is a minimum of Boost 49.1.

Boost Infinite Android setup:

If you're bringing your own phone and it's Android, you'll need to switch your APN settings to make sure all your services work correctly.

Boost Infinite recommends using CarrierApp, a mobile app that automatically detects your SIM card settings and adjusts them in your phone for you.

If you prefer to change your APN settings manually rather than download a third-party app, don't worry; this process is simple. Below, I'll walk you through each step:

Go to Settings.
Scroll to Connections > Network Connections (or Network and Internet, depending on your device).
Select Mobile Networks and confirm that Mobile Data is enabled.
Select Access Point Names or "APN" (this could be in Advanced options).
Tap Add or the plus sign to add a new APN.

Input the following information (ignore fields not listed here):

Name – boost

APN – ereseller

MMSC –http://mmsc.mobile.att.net

Multimedia message proxy / MMS Proxy –proxy.mobile.att.net

Multimedia message proxy / MMS Port – 80

APN Type – default,mms,supl,fota,xcap

APN Protocol – IPv4 / IPv6

APN Roaming Protocol – IPv4 / IPv6

Turn APN on/off / APN enable/disable – Enabled

Mobile virtual network operator type / MVNO Type – GID

Select Save (select the three-dot icon in the upper right corner if necessary).
Verify the APN you created is selected on the APN screen.
Restart your phone.

Test your connection settings by turning off Wi-Fi, making a call, sending a picture text message, and loading a web page.

Boost Infinite network issues

Most mobile users encounter issues at one point or another. Here are some of the most common fixes:

Turn off and on: Restart your phone or switch airplane mode on and off. This step prompts your device to connect to the closest tower.
Check for system update: Sometimes, you have trouble because your phone isn't updated to the most current software. Check for, and run any recent updates.
Upgrade your device: Older devices may not work optimally on Boost Infinite services. If you purchase a new phone, it could help your compatibility with the network.

Boost Infinite customer service reviews

User reviews on Boost Infinite's customer service are mixed. Some Boost Infinite members have positive experiences, while others find issues. Here's what people have said:

Boost Infinite customer service advantages

Clear communication: One of the benefits of this carrier's customer care team that I found during my research is that their agents are clear, concise, and well-spoken. That always makes it easier when you're trying to address a problem together.
Knowledgeable representatives: A few subscribers have shared that they had helpful and skilled agents help them with their issues.

Boost Infinite customer service drawbacks

Trouble escalating: Some users, unfortunately, found that their agent rejected their request to escalate their case to a higher level.
Repetitive suggestions: A common issue with customer services experiences, some Boost Infinite members have been told to perform a factory reset and other fixes that most people try before calling support.

Everyone's experience is different; things may have changed since I last checked.

If you're considering using Boost Infinite, it's a good idea to read recent customer reviews to get a feel for how things are going. This is especially helpful since Boost Infinite is a relatively new service and may be ironing out some details.