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Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.
Switching to Mint Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Mint Mobile. You can keep your old number. All you need to do is order a Mint Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.
Does Mint Mobile have network coverage in my area?
Mint Mobile is powered by T-Mobile, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to T-Mobile directly.
Can I keep my phone number when I switch to Mint Mobile?
Yes! It's easy to port your existing phone number to Mint Mobile during the activation process.
Can I bring my phone to Mint Mobile?
Yes! Most unlocked smartphones that have a SIM card slot will work with Mint Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.
Mint Mobile Network Specs
Network:
T-Mobile
Technology:
GSM
3G Bands:
1700/2100MHz
4G LTE Bands:
1700/2100MHz
Bring Your Phone:
Yes
Keep Your Number:
Yes
Contract:
No - 3 mths prepaid
Credit Check:
No
Mint Mobile Company Info
Founded:
2016
Headquarters:
1550 Scenic Avenue Suite 100 Costa Mesa, CA 92626-1420
Not off to a great start with this company, ordered a sim website says when it should be delivered by. A few days pass with no updates so I reach out to CS, they tell me that my sim will deliver by x date on top of that am told that the delay is due to a promotion I missed by one day I ask if I can get the promotion am told they are sorry you missed the promotion. Then I receive an automated email letting me know my order has only been shipped by the day I was told I would receive it, and that same email also includes a congratulations about the promotion (the one I missed so isn’t applied to my account). So, ultimately I do not have high hopes for this company and my continued journey with them.</p><p>Update : mint customer care reached out I provided additional information and received yet another canned response. They offer nothing to mitigate dissatisfaction of customers. I’ve worked with customer service teams in varying capacities and it’s very easy to turn a bad review into a great one but this company has no interest in creating customer loyalty.
Mark from HOUSTON
EVERYTHING
WHY WASTE MORE TIME AND ENERGY
Marie from California
Nothing
From the beginning I've had nothing but problems with Mint Mobile. The techs aren't familiar with the phones on the site so don't know which phones are/aren't compatible. I purchased a phone that I thought was compatible only to find out that it wasn't. It took going through numerous techs and ending up on the phone for over TWO HOURS because my calls kept getting dropped. I finally got a tech who told me that the problem was that the phone was not compatible so he told me to go the T-Mobile site on Google and look through their list of phones to see which ones listed on the Mint Mobile site were compatible. I then purchased a phone that was compatible based on the information I was given, but there was some mix up from the phone company and they ended up refunding my money. That actually turned out to be a good thing as by this time I no longer wanted to continue with Mint Mobile. The first phone I had I attempted to return for a full refund, but they don't pay for return shipping and they charge a $10 shipping and handling fee for all refunded goods. They also charge a 20-50% restocking fee if the phone is not defective. THAT'S OUTRAGEOUS business practice! It costs me additional monies just to send this messed up phone back!!!</p><p>It has been nothing, but a nightmare just trying to get my service started. I will end up eating the $45 dollars I paid to Mint Mobile for the 3 month service because I didn't cancel within the 7 day time frame. I just want to get rid of this carrier out of my life completely. Getting a cell service shouldn't be a hassle.
