Sprint is a quality service, though unfortunately, its network isn't as reliable as Verizon's and AT&T's service. That being said, the prices Sprint offers are more affordable, with one particular plan being considered as one of the best. If you're looking at adopting Sprint as your wireless carrier, then you should consider all that the service offers.
Sprint Wireless Plans
|Better Choice XS (1 Line)||1 GB||$40|
|Unlimited Freedom (1 Line)||Unlimited||$55|
Sprint's plans are quite competitive, being a good value for anyone.
Sprint has followed the same plan conventions as Verizon, labeling its plans by size. These plans range from 1GB (Extra Small) to 40GB (Extra-Extra Large).
In other words, these plans can suit either one person or a full family.
Sprint Monthly Plans
Sprint showcases several types of plans that make any customer feel at home. As mentioned in the previous segment, Sprint's monthly plans follow the same concept as Verizon's plans - they are labeled by size. The Extra Small package, which grants users only 1GB data, is the smallest package available, whereas the Extra-Extra Large, which bestows customers with 40GB of data, is the largest package available.
These plans come with desired features, such as Unlimited 2G data once the high-speed data amount has been exceeded and no overage charges. Add Unlimited talk and text, as well as 1GB of high-speed data when you're traversing Canada, Mexico, and most other countries across Latin America, and you have a good deal. As the cherry on top, you will receive a $5 per month discount when you pay your bill with the AutoPay service.
Sprint Family Plans
Like most major carriers nowadays, Sprint doesn't have a dedicated set of "family plans" but instead offers to attach extra lines to any of its Better Choice plans. You can share the data you select with up to 10 devices, which is perfect for most families.
Sprint Prepaid Plans
Sprint has a separate website dedicated to prepaid plans and phones. From the site, you can purchase your phone, browse plans, or check out additional prepaid services.
There are three types of plans available from Sprint: 1GB, 3GB, and 6GB. All three come with unlimited data, but the allotted data will strictly be high-speed. After the amount is reached, the speed will downgrade to 2G. However, if you want more high-speed data, you can always add a data pack for an extra $5 or $10.
These prepaid plans come with unlimited data, talk and text, more flexibility, and mobile hotspot, depending on the device. You can also add features such as CallWatch, International Calling, Premium Caller ID, or Phone Insurance to your prepaid plans.
Sprint Unlimited Plans
Sprint offers an unlimited plan, labeled Sprint Unlimited. Sometimes a limited-time deal is attached to the unlimited plan; for instance, customers sometimes can receive two lines of unlimited data, talk and text for only $100 a month, with the third, fourth, and fifth lines being free. However, for just one line, you'll be charged $60 for the line.
With Sprint Unlimited, you can enjoy unlimited mobile-optimized streaming videos, gaming, and music. By mobile-optimized, customers are able to stream video at up to 480p+ resolution, music at up to 500kbps, and gaming at up to 2Mbps.
However, you can purchase premium streaming for just $20 extra per month per line, which allows you to stream HD videos at up to 1080p+, HD music at up to 1.5Mbps, and gaming at up to 8Mbps.
Admittedly, Sprint's Unlimited service is cheaper compared to the other major carrier's unlimited options.
Sprint Data Plans
Sprint has a data-only service, which you can purchase as a Mobile Broadband Pass. This pass offers 3G and 4G data without any further commitment. The service is prepaid, so it will end once your time or data limit is reached.
You can obtain a pass for the day, week, or month, with data allowances ranging from 300MB to 12GB (on network), depending on the device.
Sprint Cell Phones
Sprint provides plenty of phones to select from. These phones are immediately sorted on the official site by the following categories: Apple iPhone, Samsung Galaxy, Android phones, LG phones, HTC phones, Affordable phones, and Web exclusives. Yes, Sprint even offers web exclusives.
You are able to view prices based on whether you have good credit, are building credit, or choose to have no credit check. Depending on your credit standing, you can either lease a phone with no money down, lease a phone with some money down, or purchase a phone at full value (but options are limited).
Like other major carriers, you can purchase the latest iteration of a phone series.
Sprint Phone Insurance
Sprint works with Asurion phone insurance to ensure that your phone is protected. There are two different types of insurance plans available:
Total Equipment Protection - This includes next-day replacement (in most cases), coverage against loss, theft, damage, and malfunction, 24/7 claims, and automatic backup.
Total Equipment Protection Plus - This plan features next-day replacement (in most cases), protection against loss, theft, damage, and malfunction, 24/7 claims, automatic backup, online device tutorials, on device support, proactive alerts for your smartphone or device, and a tech expert.
What's also available for all Total Equipment Protection Plus subscribers, for an additional monthly fee, is Total Tech Expert, which supports everyone and all devices on your Sprint account. Total Tech Expert offers a whopping 100GB of backup for each Sprint phone and a Tech Expert, which can resolve even the most difficult of issues.
Sprint Phone Activation
There are different ways to activate a Sprint phone, but one thing's for sure: if you're activating a new phone, you need to make sure it is fully charged.
After you've done so, you can either head over to Sprint's Activation page. You can also call Sprint at 1-888-211-4727 to activate your phone. Finally, if neither option works for you, you can always take your phone into a Sprint store to have a technician activate it for you.
Sprint Mobile Hotspot
According to Sprint, select Sprint devices can work as 4G or 4G hotspots for your laptop, console (or PC), or any Wi-Fi enabled device. Supposedly, you can purchase a mobile hotspot add-on for phones, which includes a $10/1GB, $20/2GB or $50/6GB on-network monthly allows for 3G or combined 3G/4G usage. There is also a mobile hotspot add-on for tablets.
However, 5GB of Mobile Hotspot is included with the Sprint Unlimited plan. In other words, you've just been given another reason to consider tying the knot with the Sprint Unlimited plan.
Sprint SIM Card
Sprint offers packaged SIM cards, which are cards that contain your subscriber profile. If you're looking to bring your own device, you can purchase the 3-in-1 Universal SIM card for a cheap price. However, the SIM card isn't compatible with every phone, so be sure to check your phone's eligibility before you bring it in.
Sprint Deals, Promotions & Discounts
Sprint promotes its services with some great deals. For instance, you can buy a phone and get one free. Or you can receive a phone for 50 percent off.
If you're considering switching, Sprint will also cover your switching fees via Visa Reward Card up to $650 per line.
What's also interesting is that the service flaunts a 30-day total satisfaction guarantee. If you're not happy with Sprint, the carrier will refund all device costs, qualifying service costs, and other related fees.
Unfortunately, there are no loyalty programs with Sprint. There was one awhile ago, but it was unfortunately axed.
According to recent data from Nielsen (and as flaunted on commercials), Sprint's network reliability is now within one percent of Verizon, which is impressive, to say the least. Furthermore, Sprint covers the majority of the United States, barring several areas.
Sprint Customer Support
A few years ago, Sprint finished dead last in customer service, with negatives being placed on value, voice, text messaging, and 4G reliability.
The service has since improved vastly, providing customers with knowledgeable agents. That being said, the service is still not as amazing compared to other major carriers.
There are several ways to receive support for Sprint's products and services:
- Search for answers via FAQ
- Contact representatives via Chat
- Access the Sprint Community
- Contact Sprint's Customer Service Number
- Contact Sprint by Snail Mail
- Contact via Facebook and Twitter
So there are plenty of ways, both automated and human, for customers to receive support if an issue with the network or device arises.
Customer reviews and company reputation are two great ways to determine whether or not you might enjoy a Sprint cell phone plan. Sprint scored a 70/100 on the American Customer Satisfaction Index, the lowest score amongst its competitors. On the Better Business Bureau, Sprint earns a B+. Trustpilot, a website that ranks companies purely from customer reviews, rates Sprint a 2/10. Keep in mind that the experiences of one customer are not representative of the company as a whole, but it is important to spot potential issues you may have with the company early nonetheless.
Sprint Review Recap
Sprint is a great service to consider, offering reliable service. What makes the carrier stand out is its Sprint Unlimited plan, which is far cheaper and comes with no strings attached, in comparison to AT&T's service.
The promotions and deals are also inviting, with one of the promotions allowing you to switch to the carrier with ease. Finally, in the case that you are unsure of whether or not you should adopt the service, you can always take advantage of the 30-day customer satisfaction guarantee. So if you're unhappy with the service, you can always cancel it within the 30-day limit.
Would you like to compare all the major carriers? Then be sure to read our review of the best cell phone plans.