T-Mobile is one of the best major carriers in the United States and for good reason. With amazing loyalty perks, top-tier customer satisfaction, and incredible network speeds, it's no wonder that it has managed to claim a seat as one of the best carriers the nation has to offer. If you're planning to become a T-Mobile customer, you should be informed of all - including the wireless plans, promotions, and features - that the carrier provides.
T-Mobile Wireless Plans
|ONE (1 Line)||Unlimited||$80|
T-Mobile has stepped up its game, offering a variety of plans that are awfully tempting for anyone. Furthermore, the service adds attractive price points to these plans. T-Mobile offers prepaid plans, monthly "Simple Choice Plans," and the recently introduced T-Mobile ONE plan. Most of these plans come with 4G LTE data, which is flaunted as the fastest data nationwide. Overall, there are different types of plans that align with the needs of the customer.
T-Mobile Monthly Plans
The Simple Choice monthly plan includes a plethora of features that tend to excite anyone. The features include free unlimited streaming without using your high-speed data, data rollover (limited to 6GB and 10GB selections), no overage fees, and unlimited calls and texts to and from the U.S., Mexico, and Canada.
The Single-Line Plan grants the customer up to 2GB of 4G LTE data, all for a relatively inexpensive fee.
T-Mobile Family Plans
There are three types of family plans to choose from, labeled by data: 2GB per line, 6GB, or 10GB per line. Similar to the Single-Line plan, family plans feature free unlimited streaming with over 100 video and music services, data rollover, no overage fees, and unlimited calls and text to and from the U.S., Mexico, and Canada. Tempting perks, if I do say so myself.
T-Mobile Prepaid Plans
T-Mobile definitely has prepaid plans that are incredibly enticing: unlimited talk, text, and data, all for a low fee. Keep in mind that T-Mobile's prepaid plans can be sought out on a separate site.
There are individual plans, family plans, pay as you go plans, mobile internet plans, and international tourist plans, but I plan to only focus on the individual, family, and pay as you go plans.
First, the individual plans. Bluntly stated, individual prepaid plans are quite affordable. Simply Prepaid plans come with either 3GB, 5GB or 10GB of 4G LTE Data. Of course, you can add international services onto the prepaid service offerings.
As for prepaid family plans, you can purchase one line, then add more lines onto the prepaid plan for a fee that drops with every line added (until the third line, that is). All prepaid family plans include unlimited data, starting with 2GB 4G LTE, plus unlimited talk and text. The family plans also include Binge On, which allows you to stream unlimited video on the most popular services such as Netflix, HBO Now, Hulu, and more.
Then there is pay as you go, which is geared toward individual users. For $3 a month, you will receive 30 minutes of talk or 30 texts. You can also add additional talk and text at a low flat rate of just 10 cents per minute. However, you may also tack on a high-speed data pass, which includes Smartphone Mobile HotSpot. You can either select the daily pass, which gives you up to 500MB of 4G LTE data, or the weekly pass, which grants you with up to 1GB 4G LTE data.
T-Mobile Unlimited Plans
Like AT&T and Sprint, T-Mobile offers an unlimited data plan, properly titled T-Mobile ONE. T-Mobile ONE features not only unlimited talk and text but also unlimited 4G LTE data for everyone on the plan. Keep in mind that if you're a heavy user - specifically the top three percent of data users - you may face reduced speeds until the next billing cycle during congestion periods. Video also streams at 480p on smartphone and tablet. Finally, you can only tether at max 3G speeds.
However, you can always add ONE Plus for a certain fee per line, which allows you to stream your videos in high definition, tether your devices at higher speeds, and travel abroad with twice the data speeds. You can attach more than nine lines to your ONE plan, by the by.
Overall, T-Mobile's ONE plan is a great option if you tend to devour data. However, it's a little more expensive in comparison to Sprint's Unlimited service.
T-Mobile Data Plans
In early 2016, T-Mobile quietly introduced their prepaid internet package, which provides you with twice the 4G LTE data at the same price on the Simple Choice plan. You'll be able to use your high-speed data in Canada, Mexico, and the U.S., while also having access to unlimited music streaming on your network.
Plans range from 2GB of 4G LTE data to 22GB of 4G LTE data. Keep in mind that plans do auto-renew after 30 days.
Finally, there are daily, weekly, and monthly passes for data allowances. You can have 500MB of 4G LTE data for one day, up to 1GB 4G LTE data for seven days, or up to 3GB 4G LTE data for 30 days.
T-Mobile Cell Phones
You can purchase phones through either T-Mobile's prepaid shop or its main shop. If you plan to purchase a prepaid phone, which includes the latest versions of the iPhone and Galaxy phones, then you should be aware that you will have to pay the full price immediately.
However, depending on your credit and if you plan on attaching a monthly plan to your phone, you can always opt for monthly installment payments. If you have a pretty average credit score, you'll have the option of placing a down payment on your phone, followed by monthly installment fees. If you have an excellent credit score, you'll be able to place no money down on your device.
Phones come in all types and brands, including the Samsung Galaxy series, the iPhone, LG K series, and more. Of course, you don't have to purchase a phone. You can also purchase a tablet or a wearable or even bring your own phone.
T-Mobile Phone Insurance
Your phone needs protection. After all, a phone may suddenly find itself in the hands of a thief, in a bathtub, or broken down for no absolute reason.
T-Mobile offers three insurance plans, which need to be enrolled in within 14 days of purchasing your phone or device:
Lookout Mobile Security Premium - For a low fee of $4 per month, you can log into Lookout.com to locate your device on a map, sound a loud alarm, and view the location of your device before it ran out of battery. Lookout also backs up your contacts and photos while protecting you from the latest security threats.
Premium Handset Protection with Lookout - Premium Handset Protection, which is only $12 per month, doesn't come with Lookout Mobile Security Premium, but it does cover your device from loss, theft, accidental damage, and mechanical or electrical breakdowns. You'll enjoy fast delivery of your replacements.
Premium Handset Protection with Lookout - If you want what both Premium Handset Protection and Lookout Mobile Security Premium have to offer, then you might want to select this plan, which boasts the best of both worlds for only $12 per month, though the price does vary per device.
T-Mobile Phone Activation
There are several methods of activating your phone, whether the phone is prepaid or not.
- For new customers, the fastest way to activate your phone is by heading to an official T-Mobile store.
- You could also dial 844-730-5912.
- You could always activate your new phone online.
- Finally, if you are bringing your own phone, you need to buy a new SIM card. Once you slip the SIM card into your phone, your device will be good to go.
T-Mobile Mobile Hotspot
With T-Mobile, Smartphone Mobile HotSpot is included with its Simple Choice plans. However, creating a mobile hotspot can be a data killer, so make sure that you select the amount of data you need.
However, you can always opt for T-Mobile's ONE plan, which comes with unlimited Mobile HotSpot speeds at 3G, which is fine for most data activities. However, you can always add T-Mobile ONE Plus and instead receive an unlimited high-speed 4G LTE Mobile HotSpot Service.
T-Mobile SIM Card
If you need a new SIM card, which is a small card that contains important data such as your subscriber profile and plan information, then you'll be happy to know that T-Mobile offers SIM cards for a price. Unfortunately, obtaining a SIM card is a bit more expensive in comparison to purchasing a SIM card from any other major carrier.
T-Mobile Deals, Promotions & Discounts
T-Mobile offers many incentives to tempt the mobile customer. Some deals include switching to T-Mobile and receiving an $800 Prepaid MasterCard card or receiving a free phone with the purchase of the T-Mobile ONE plan.
Furthermore, loyal customers gain access to T-Mobile Tuesdays, which grants you free items, such as movies and treats (like a Wendy's Frosty), every week. Not only that, but T-Mobile allows customers to have a share of un-carrier stock. Pretty tempting, isn't it?
Not only that, but students, staff, and business families are eligible for discounts with the carrier.
T-Mobile may have the nation's fastest 4G LTE speeds, but it does not have the greatest coverage. Unfortunately, T-Mobile's major disadvantage is the fact that T-Mobile's coverage isn't particularly great in rural areas. Dropped calls and poor data connections are absolutely common in rural locations, even when a T-Mobile store is near the rural area.
T-Mobile Customer Support
In the past, T-Mobile had a bad reputation, but it has since moved on, becoming a much better carrier. The customer service agents are friendly and knowledgeable. They are also quick to repair any errors caught by the customer.
There are several different methods to access T-Mobile support. You can always:
- Search for a FAQ on a particular issue you have
- Visit the customer community
- Message a T-Mobile representative
- Call customer service
- Visit a T-Mobile service
- Contact by mail
- Or contact T-Mobile via Facebook, Twitter, or Google+
Customer reviews and company reputation are great ways to see for yourself how other people who have used T-Mobile cell phone plans have thought on the service. According to the American Customer Satisfaction Index, T-Mobile scored 74/100, the highest in the industry and beating competitors like Sprint, AT&T, and Verizon. The Better Business Bureau gives T-Mobile an A- ranking. Trustpilot, a trusted website that scores businesses purely by customer reviews, gave T-Mobile a bad score of 2.8/10. Remember, however, that not all customer experiences should be representative of the whole, but it's important to be aware of potential issues nonetheless.
T-Mobile Review Recap
T-Mobile has everything a customer could want - amazing perks, blazing 4G LTE data, an unlimited plan at a decent price, and quality customer support - but what keeps it from being the top carrier in the nation is its shoddy rural coverage. Rural areas suffer greatly in the hands of T-Mobile, and until T-Mobile extends its strong coverage across rural areas, it won't topple a giant like Verizon.
If you want to compare all major carriers at once, be sure to view our review of the best cell phone plans.