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Mint Mobile Reviews

Mint Mobile user reviews & ratings

Mint Mobile User Reviews

Not RecommendedNoneSlow 4g speeds

The 4g speeds are so much slower than T-Mobile speeds and the signal is weak a lot of the time.

RecommendedCoverageCustomer service

I'm not a fan of the customer service. I got someone who was rude and impatient like he had a bad day. I don't think I'm going to stay with Mint if customer service is like this all the time.

RecommendedPriceReception, internet speeds

it's just ok. it doesn't always receive phone calls and the internet is a little slow

Not RecommendedNonePoor coverage

The service was not as advertised. I don't even get coverage a good part of the time.

Not RecommendedNonePoor value

Visible gives me unlimited data than Mint Mobile for the same price! Mint Mobile gives you very little. Beware!

RecommendedReliable, priceNone

Easy to install! Great price and service! Data is reliable.

RecommendedStrong serviceNone

My entire family loves this service! It's so clear and there have been no issues for any of us!

RecommendedCustomer servicePoor reception in rural areas

If you're in a good coverage area you'll receive great service. I thought I was fully covered (by checking their coverage map) but I've found a lot of dead spots in my area. I do like the pricing model and they make it easy to switch. They're a good company with helpful customer service but I wish they had better coverage for my area.

RecommendedCheapCustomer service, average coverage

Mint Mobile is pretty average but it's cheap. Some areas I have no coverage and in others I have okay coverage. I just don't use my phone a whole lot so it's good for the basics. Customer service isn't good but it's not the worst.

Not RecommendedNoneCustomer service

I hate the customer service. They lie to you and try to push you to another agent.

RecommendedGood networkSlow internet

The iternet is pretty slow but it works okay otherwise.

RecommendedFast internet, great pricesNone

I'm surprised by Mint Mobile's service! The internet is really fast and there hasn't been any delays or disconnects. It's a great price for what you get!

RecommendedExcellent service and so cheap!They could improve their customer service

I bought it a few months ago and so far it has been great! Was tired of paying high monthly fees for service

RecommendedInexpensivePoor net connection

This is the best deal you can get for phone service but the phone calls are ok. Internet is pretty bad. I can't stream anything with Mint Mobile.

RecommendedWorks as advertised.Nothing so far in the last 3 years

Good low cost plan if you buy annual plan; can't beat unlimited talk/text with 3GB data each month.

Not RecommendedNoneTerrible internet access

Mint Mobile really, really sucks! Surfing the web is a poor experience. Disappointed in the amount of annoyances with this phone. I'm going to be looking for another provider.

RecommendedGood internet, decent coverageNone

I'm glad I switched to Mint Mobile and wished I've done it sooner. I don't know why the bad reviews - I've always had good internet and decent coverage. So much cheaper compared to the other carriers for better results!

RecommendedDecent coveragePayment methods too few

It's a pretty good service but I don't like that you can only pay your bill online.

RecommendedTextingCustomer service

I had the worst experience

Not RecommendedTHERE IS NO BEST THINGALL CALLS go 2 voicemail.15 min 4 message 2 arrive

All promotional bling. No quality. No disclosure of true cost up front. Other carriers disclose fees & taxes.I feel like a dupe. I keep my phone with me at all times 2 check call notifications. I have missed every call I've received for the past 3 months. I have had to use my back up phone. I must have a phone for my work because I take call. Mint Mobile is a sophisticated scam.

Not RecommendedNothingEverything

Absolute sham of a company. They said my phone would work with their network (it didn't), and when I tried the SIM card with another phone, the data would only work when I was in the range of a functional WiFi network. Pretty much defeats the point of having data at all if you can't use your phone outside the house. Tried to resolve it with customer service but nobody answers the phone and their chat reps start the conversation but then say nothing for 20+ minutes. Avoid at all costs. Worst phone provider ever

Not RecommendedNothingService

Got the sim less then a month. Right away, I could NOT get out going phone line. I type the number and nothing’s happens, I have a strong single, but I can’t get a line out. Thank god I don’t need to call 911, cause I can’t get a line. Call them several time and all they do is to tell me to turn off phone anaphylaxis remove SIM card and put it back in and restart the phone. Do they expect me to do this every time I want to make a call.

DO NOT GET MINT MOBILE!

Not RecommendedNot good anymoreService

Its going down hill fast! I have been using them for the last 2 years but now my Galaxy S7 was deemed incompatible recently due to their "changes". I don't get texts all of the time (same for my wife who uses a Galaxy S5) and my calls will go to voice mail without even ringing the phone.

This has become a disaster.

I have to get another carrier.

You may have a new "compatible" phone but they make changes and don't care if it outdaes your phone. Support answers the phone but they don't understand english very well. You have to repeat your self.....repeatedly.

Not RecommendedA GREAT FRAUD AND SCAMThat they still exist.

THREE DAMAGED SIM CARDS. Then I found out they charged my credit card again for a damaged replacement.

Refund option is a total lie.

I curse this company and it’s employees.

Not RecommendedPriceIt just never worked

I bought a SIM card plus a 3 months/3GB package on Feb 7, 2020. I received the card on Feb 10th and activated the card. However, unable to make calls, I reached costumer service. After determining that I have no coverage for T-Mobile (their carrier) where I live (their website said I would have no issues with that), we decided it was better for me to get a refund. I went into their website, filled in the return data (which says NO QUESTIONS ASKED) and thought that was the end of it.

By April 3rd, I have yet to receive the refund. I have spoken to at least 7 Mint representatives, all of which have been very friendly and understanding, but at the end of the day, the refund has not been deposited in my account. I even received a mail from them, telling me that because I was asking for a refund 45 days after I placed my order, I could not request it. Somebody did not understand that they are the ones that are 45 days late, not me.

In short, I don't know how good their service is, since I never got the SIM card to work. But as far as their refund policy, it does not work. So just know that if you decide to get your money back because you are dissatisfied with the service, you will very likely not get it. Or it will take forever.

Mint Mobile FAQs

How do I switch to Mint Mobile?

Switching to Mint Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Mint Mobile. You can keep your old number. All you need to do is order a Mint Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Mint Mobile have network coverage in my area?

Mint Mobile is powered by T-Mobile, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to T-Mobile directly.

Can I keep my phone number when I switch to Mint Mobile?

Yes! It's easy to port your existing phone number to Mint Mobile during the activation process.

Can I bring my phone to Mint Mobile?

Yes! Most unlocked smartphones that have a SIM card slot will work with Mint Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Mint Mobile?

You can check your devices compatibility on the Mint Mobile website before you signup.

Is there a contract or credit check with Mint Mobile?

No. Mint Mobile works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Mint Mobile offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Mint Mobile plan and only pay for the data you actually use.

Does Mint Mobile offer family plans?

Mint Mobile plans are already extremely low-cost, so they do not offer further discounts for families.

How does Mint Mobile billing work?

Mint Mobile plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Mint Mobile allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Mint Mobile plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Mint Mobile allow tethering?

Yes, Mint Mobile allows tethering but it may depend on the plan you select, so you will need to check on the Mint Mobile website.

Does Mint Mobile offer international calling?

Yes, Mint Mobile includes calls to international countries, more information can be found on the Mint Mobile website before you sign up.

Does Mint Mobile have a refund policy?

Mint Mobile offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Mint Mobile website.

Who should switch to Mint Mobile?

Mint Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

Mint Mobile Network Specs

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Network:T-Mobile
Technology:GSM
3G Bands:1700/2100MHz
4G LTE Bands:1700/2100MHz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - 3 mths prepaid
Credit Check:No

Mint Mobile Company Info

Founded:2016
Headquarters:1550 Scenic Avenue Suite 100 Costa Mesa, CA 92626-1420
Employees:150-200
Customer Service:(800) 683-7392
Support:Visit Support
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
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