Mint Mobile User Reviews
User Rating Distribution
called customer service, on hold for 17 min. called repeated times, took 8 calls to reach customer agent! Is there 3 agents covering the US? Pinging my phone at 7am with wanting update to my credit card.....just renewed 3 months ago for a YEAR prepaid service...why do they need to update when I owe them NOTHING? Some of their business practice do not value the customer...HELLO MINT, it makes the cash flow work if you value the customer and are more responsive.
Service would not activate and ported phone number was locked by Mint.THE WORST company I have ever dealt with.
I've had them since July 2017 with no issues, they've only gotten cheaper. At $15/mo to get 3GB (used to be 2GB) of data and unlimited everything else, who can complain? They're cheaper than T-mobile that I had before, and the same coverage (since they are a T-mobile MVNO this makes sense)
Bad Services, 1 star is a lot for Mint mobile!!
I cancelled this service transferred my # due to poor reception and Messages issues. Terrible reception and customer service. I request a refund, the make excuses and NO Help with refund, don’t waste your money this company.
It's OK for a while it works. Once something goes wrong there's no way to get it fixed. They simply lie to you, barefacely promising and promising but doing absolutely nothing. The point is very simple. They already have your money and could not care less. Needless to say they are not about to refund despite providing no service at all. Furthermore, their so-called "escalation team" is even worse. I was "personally guaranteed" twice, by Joe (#319) and John (#1668). They use pretty same word and most probably this is how the company instructs them to lie.
Everything seemed to be fine but on day 9 I have no voicemail access and that can be a real problem
Man did I try to make this work. It worked ok for a while so I prepaid for a year. Now I intend to cancel 4 months in and just eat the loss. I can't get wifi calling to work consistently on my daughters phone and, due to the lack of customer service, I haven't been able to figure out if the problem is the phone or the service. Given the number of wife calling complaints I'm concluding the problem is the service not the phone.
Maybe I'd be happy if there were T Mobile towers in my area.
I got this phone for my 73 year old mother. She was with Consumer Cellular which I was paying $18 month with no data and non smart phone. She wanted to be like her friends..surf the net, play games and watch movies.
So after much research I decided to get her the iPhone 7 refub with 3 mos included.
The phone took 7 days to arrive and was in mint condition.
I ported her old number and it took less than 30mins. It was working perfect.
Only issue I had was not able to sent picture text.
No connection at my home in Arizona. Wasted a week with hours of frustration. 2% of Verizon my a--.
Signed up and bought a phone through them. Mint doesn't sell phones directly, they come from Quality One Wireless in Orlando, Florida. Quality is a joke. I ordered a Pixel phone and paid for fast shipping. It took about a week for them to pull a box off the shelf and get it to me. The phone is defective, get's lines across the screen as I use it. I contacted them to request a replacement and Steve Small, the man that replied seemed fine at first but seemed to take it personally. Here is their "RMA procedure: I first had to contact Google support to troubleshoot it. Their tech said it is definitely defective and needs to be replaced. So I had to fill out a RMA - request to return it for a replacement/refund. The I would have to return it - AND PAY THE RETURN POSTAGE - they would play with it for a few days to try to reproduce the issue. Once they do that, they will send me a new one standard shipping. I might get the new one 2 weeks after they decide it's defective. Yes, that's right - they sent me a defective phone, I have to pay to return it and wait 3 or more weeks to get it back. That's if they are smart enough to reproduce the issue. It requires messing with the screen but then the lines show up all over it. Has to be turned off or left to sit awhile to make them go away, but they always come back. One of the most frustrating companies I've ever dealt with and Steve seemed to take it personal that I wanted it replaced! I told him I knew that they didn't break it but someone would have received it and wanted it replaced. He shouldn't take it personal that I want a new one. I don't trust them and am actually nervous that they will drop the new one on the floor before shipping it to me. Also, I won't get any extension on the prepaid 3 months I already paid for. Tons of fun!
Been on the Mint system for 8 months and I could not be happier. Moved from T-Mobile to Mint and since it is the same system, I could not tell the difference.
Not good. They purposely lied to me at changing over my number.
Terrible reception. Cancelled after 5 days, Mint refused to refund balance of unused 3 month service.
I was already to make the switch and even had the sim in my virtual cart when I noticed the total was far greater than the advertised price. When I read the fine print what those recurring fees were I decided to stay with T-Mobile. After reading negative reviews here from people in my area I'm glad I didn't switch.
So good so far
I paid $60.+ upfront and expected responsible service. First: "MINT" isn't open on weekends. Sim card didn't arrive on time. I had to go to FedEx and pick it up. They want me to copy the Sim card numbers and apply it online. BUT, there is Only 10 numbers and Not 11 as they said on the Sim card ... What a "BS" company ...!!! I asked for and Want a refund. This company is CRAP !!! I wanted to give this company an Honest Try !!!
MINT works well (SO FAR) in my area where T Mobile lo works well.
without the wifi, I would not receive calls or texts...
You get what you paid for
The coverage is not great. Very spotty and data is not reliable since T-Mobile let their customers go first you can sit somewhere with 4G LTE when it drops to 2G all of a sudden
I've been with Mint for about a year now. I switched from Verizon b/c I almost never use my phone and was sick of paying $60 JUST to have an emergency line. But I travel a lot for work. Wherever I go, I have difficulty getting reception with Mint (newer iPhone). Before switching, I spoke with their customer service about whether my phone was compatible and whether I could expect stable service at least at home. I was told "yes" to both. Later, once I was using the service and found I couldn't even make calls from my house, I was told to "go outside" to use my phone. ???!!!
I've given up trying to use mobile web services or apps that depend on a stable connection--like mapping software. I returned to Verizon after trying both Sprint & TMobile because those networks just couldn't provide reliable service outside big cities (like on a cross-USA drive...). Verizon works everywhere I've been.
I also find some of Mint's policies sketchy. Like, their customer service agents tell you you can use tethering but then after your conversation with them, you get an email that explicitly says Mint does NOT support tethering. Shady.
Sadly, you get what you pay for. Mint might work as an emergency line--but then again, an emergency line should be reliable. And Mint's just not reliable, at least in my experience.
My wife and I have been with Mint Mobile almost from the beginning. We have not only been very pleased with Mint Mobile, we will be customers for life.
Mint Mobile has saved us hundreds of dollars compared to our previous carrier and when compared to all the big carriers and the other MVNO's (carriers that use another network such as T-Mobile, AT&T, Verizon, or Sprint).
With other carriers I had no coverage in some areas where I should have been connected. With other carriers I had text messages delayed up to 8 days after I sent them. With Mint Mobile I always been connected via LTE or Wi-Fi.
The only thing I wish was better is the time it takes to connect to their support. Which I had to do once
This is like my 4th or 5th month, and trying to get connected is horrible! Sometimes it will work, and sometimes it will not. I thought maybe my phone was bad, so I bought a new one. Nope, same problem. As soon as my prepaid time expires we are heading somewhere else. You get what you pay for I guess!
I have an account paid till August 2019 and Im being told it is suspended as of may but its not may yet and you can never talk to a live person at MINT
Loved having Mint Mobile! Was just what I needed and the price is a steal!! Rarely didn't have good reception, but does happen more than their large competitor Verizon. The value way out ways Verizon though. The contracts are so easy and flexible too! Can upgrade or downgrade on their website without having to google everywhere else. Also the most pain-free mobile company to cancel with too, which I have temporarily for traveling for a few months. Highly recommend at least trying it!
My phone number Port was easy and almost immediate. The service is good it's T-Mobile and I have good download speeds. I already purchased a year in advance in addition to my 3-month intro program. I also really liked that they have Wi-Fi calling since sometimes in my home I have a bad signal
I've loved Mint mobile. They have great customer service, and they are the cheapest LTE providers that I have found.
Haven't returned my refund. I have to follow up several times. No follow up from them. Cancelled service and called up saying cancelling. They mentioned everything taken care off. But they charged and haven't returned refund. Giving some stupid reason each time i call them. I followed up with them for 3 months on this issue. Lost my hope of a refund .
No complaints except for data packages.
I'm currently a year-long (paid up front) Mint Mobile customer. I don't use mobile often--maybe 12-minutes a month. Unless I'm traveling & need GPS/maps. But I moved to a new home and had asked Mint's customer service if there was coverage there and they told me it was good. On getting to my new home, I couldn't make calls and couldn't access the internet. Mint's suggestion? I go outside of my apartment or car. Let me repeat that: to get reception, I should stand outside of either my apartment or car. Riiiiiiight.
Then there's the promise of 4G LTE. I have NEVER gotten speeds anywhere near 4G. In fact, the internet on my iPhone (8) is soooooooo slow that I just don't use it. That may be Mint's/Sprint's intention: throttle internet so badly that more people just won't use it. I can't use my mapping software because the internet access is so bad the maps are constantly timing out...
Like so many other people, I'm sick of these telecom communities providing such sub-par service. I had Verizon before. It usually worked fine, but paying that much money for a phone on standby 99% of the time was unacceptable. Next year I won't renew with Mint. I'll just use the expensive home internet service I'm paying for for everything.
Oh, while Mint's customer service technicians are polite, they don't really help you with anything if you really have a problem. I wanted to be a huge fan of Mint & convince all my family, friends, and colleagues to switch, but after nearly a full year with them, it's really not worth it. So you save a lot relative to Verizon. So what if you can't even use your phone?
Better to put my monthly/yearly payments towards a tax-deferred saving plan.
Switched and I'm very happy with signal, price, etc. I have had 2 issues, one with set up and I used the on line chat which was very helpful and another time I called in and my issue was resolved promptly. I don't get any notification when I have a voice mail, but I've just gotten used to checking it.
Got Mint for my sons phone. He never answered a call in 2 months he had it. His text to me said "My phone SUCKS ASS". I switched and all is OK now.
Order the free trial SIM, you won't be disappointed. Takes just minutes to set up.
Mint Mobile has a problem with various cell phones not receiving all calls or text. read their forum and you will find this problem is wide spread.
I've used Verizon and AT&T in the past before switching to Mint. the only difference between Mint and the larger carriers I used to use is no more insane cell phone bills! Customer service was very friendly and helpful! So glad I made the switch!!
Bought 3 month service,was cancelled after one month. After several phone calls was promised that service would be restored. Still no service. I am now convinced that Mint Mobile is a scam and that I must let as many people as possible know that this outfit is a bunch of charlatans.
My T-Mobile phone has much better coverage than my Mint Mobile phone.
Get what you pay for, subpart compared to every cell company I have had.
Keep in mind that $15 monthly rate is an introductory offer for tye first three months on a 2 gig/ month 4g plan. After that it goes to $23/ month.
Had to give up Mint Mobile after one month. Some calls were going straight to voicemail. There is no notification for missed calls. Caller id only shows the #. It can't be customized. Horrible if you are trying to run a business.
Great purchase experience and awesome savings!
If you aren't near one of their towers, voice calls are unintelligible
Tried to get a refund during the 7 day Grace period. Over 30 days and still waiting. CS is really poor and should count for something. They just give you the runaround. Service does work though. Who cares about the fox....
so easy! should have done it sooner. you can change plans online. I make international calls, easy to top up and cheap.
I should have switched to Mint SIM sooner. The network speeds between Mint SIM and T-Mobile are nonexistent, and no other company compares when it comes to price. I love how much I've saved with Mint SIM!
Mint SIM's prices are great, but their customer service isn't very responsive. it's taken days for them to respond to issues.
The customer service is the worst we've experienced. Long wait times, and the rep wasn't helpful.
As a former Verizon customer, Mint is a life saver. My wireless bills were just insane! It's nice to have a carrier that isn't sneaking junk into my plan when i just want a working phone!
I used to use Walmart's simple mobile but alot of bad customer service there made me want to stop using all their services. Mint sim came in with the save with a plan that fits my budget and i can still use my iPhone!
Coverage is good, data is fast. Plus, 1GB for $15 is nothing to sneeze at! That's way less than what I've been paying before!
Outside of not having working visual voicemail working with my phone, I get some pretty okay service. It's cheap and easy to set up. I guess I could ask for the bill to pay itself but that'd be asking too much.
I'm honestly surprised how well this worked for a company that doesn't shove commericals down my throat lol. I was very worried about getting a decent signal at first but Mint SIM works out just fine for me. Finally, no hidden Fees. I've been recommending it to my family!
I started using Mint SIM after a recommendation from a coworker. After a few months of service I really should buy them lunch from all the money i saved. I used to get really spotty coverage in my home with Sprint but no longer since switching to mint SIM!