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Mint Mobile Reviews

Mint Mobile user reviews & ratings

Mint Mobile User Reviews

Not RecommendedNothingService

Got the sim less then a month. Right away, I could NOT get out going phone line. I type the number and nothing’s happens, I have a strong single, but I can’t get a line out. Thank god I don’t need to call 911, cause I can’t get a line. Call them several time and all they do is to tell me to turn off phone anaphylaxis remove SIM card and put it back in and restart the phone. Do they expect me to do this every time I want to make a call.

DO NOT GET MINT MOBILE!

Not RecommendedNot good anymoreService

Its going down hill fast! I have been using them for the last 2 years but now my Galaxy S7 was deemed incompatible recently due to their "changes". I don't get texts all of the time (same for my wife who uses a Galaxy S5) and my calls will go to voice mail without even ringing the phone.

This has become a disaster.

I have to get another carrier.

You may have a new "compatible" phone but they make changes and don't care if it outdaes your phone. Support answers the phone but they don't understand english very well. You have to repeat your self.....repeatedly.

Not RecommendedA GREAT FRAUD AND SCAMThat they still exist.

THREE DAMAGED SIM CARDS. Then I found out they charged my credit card again for a damaged replacement.

Refund option is a total lie.

I curse this company and it’s employees.

Not RecommendedPriceIt just never worked

I bought a SIM card plus a 3 months/3GB package on Feb 7, 2020. I received the card on Feb 10th and activated the card. However, unable to make calls, I reached costumer service. After determining that I have no coverage for T-Mobile (their carrier) where I live (their website said I would have no issues with that), we decided it was better for me to get a refund. I went into their website, filled in the return data (which says NO QUESTIONS ASKED) and thought that was the end of it.

By April 3rd, I have yet to receive the refund. I have spoken to at least 7 Mint representatives, all of which have been very friendly and understanding, but at the end of the day, the refund has not been deposited in my account. I even received a mail from them, telling me that because I was asking for a refund 45 days after I placed my order, I could not request it. Somebody did not understand that they are the ones that are 45 days late, not me.

In short, I don't know how good their service is, since I never got the SIM card to work. But as far as their refund policy, it does not work. So just know that if you decide to get your money back because you are dissatisfied with the service, you will very likely not get it. Or it will take forever.

Not Recommendedratesping your phone at 7am! want to update credit card

called customer service, on hold for 17 min. called repeated times, took 8 calls to reach customer agent! Is there 3 agents covering the US? Pinging my phone at 7am with wanting update to my credit card.....just renewed 3 months ago for a YEAR prepaid service...why do they need to update when I owe them NOTHING? Some of their business practice do not value the customer...HELLO MINT, it makes the cash flow work if you value the customer and are more responsive.

Not RecommendedTerrible serviceIncompetance reigns

Service would not activate and ported phone number was locked by Mint.THE WORST company I have ever dealt with.

RecommendedZero problemsnone

I've had them since July 2017 with no issues, they've only gotten cheaper. At $15/mo to get 3GB (used to be 2GB) of data and unlimited everything else, who can complain? They're cheaper than T-mobile that I had before, and the same coverage (since they are a T-mobile MVNO this makes sense)

Not RecommendedBad Services, 1 star is a lot for Mint mobile!! I Bad Services, 1 star is a lot for Mint mobile!! I

Bad Services, 1 star is a lot for Mint mobile!!

I cancelled this service transferred my # due to poor reception and Messages issues. Terrible reception and customer service. I request a refund, the make excuses and NO Help with refund, don’t waste your money this company.

Not RecommendedWorst customer service everbarefaced-lie

It's OK for a while it works. Once something goes wrong there's no way to get it fixed. They simply lie to you, barefacely promising and promising but doing absolutely nothing. The point is very simple. They already have your money and could not care less. Needless to say they are not about to refund despite providing no service at all. Furthermore, their so-called "escalation team" is even worse. I was "personally guaranteed" twice, by Joe (#319) and John (#1668). They use pretty same word and most probably this is how the company instructs them to lie.

Not RecommendedCheapDay9 and voicemail is not working with no explanat

Everything seemed to be fine but on day 9 I have no voicemail access and that can be a real problem

Not Recommendedcheapservice

Man did I try to make this work. It worked ok for a while so I prepaid for a year. Now I intend to cancel 4 months in and just eat the loss. I can't get wifi calling to work consistently on my daughters phone and, due to the lack of customer service, I haven't been able to figure out if the problem is the phone or the service. Given the number of wife calling complaints I'm concluding the problem is the service not the phone.

Maybe I'd be happy if there were T Mobile towers in my area.

RecommendedPricing planNot sure yet

I got this phone for my 73 year old mother. She was with Consumer Cellular which I was paying $18 month with no data and non smart phone. She wanted to be like her friends..surf the net, play games and watch movies.

So after much research I decided to get her the iPhone 7 refub with 3 mos included.

The phone took 7 days to arrive and was in mint condition.

I ported her old number and it took less than 30mins. It was working perfect.

Only issue I had was not able to sent picture text.

Not RecommendednoneT-mobile network

No connection at my home in Arizona. Wasted a week with hours of frustration. 2% of Verizon my a--.

RecommendedPhone service is fineDON'T BUY A PHONE FROM THEM

Signed up and bought a phone through them. Mint doesn't sell phones directly, they come from Quality One Wireless in Orlando, Florida. Quality is a joke. I ordered a Pixel phone and paid for fast shipping. It took about a week for them to pull a box off the shelf and get it to me. The phone is defective, get's lines across the screen as I use it. I contacted them to request a replacement and Steve Small, the man that replied seemed fine at first but seemed to take it personally. Here is their "RMA procedure: I first had to contact Google support to troubleshoot it. Their tech said it is definitely defective and needs to be replaced. So I had to fill out a RMA - request to return it for a replacement/refund. The I would have to return it - AND PAY THE RETURN POSTAGE - they would play with it for a few days to try to reproduce the issue. Once they do that, they will send me a new one standard shipping. I might get the new one 2 weeks after they decide it's defective. Yes, that's right - they sent me a defective phone, I have to pay to return it and wait 3 or more weeks to get it back. That's if they are smart enough to reproduce the issue. It requires messing with the screen but then the lines show up all over it. Has to be turned off or left to sit awhile to make them go away, but they always come back. One of the most frustrating companies I've ever dealt with and Steve seemed to take it personal that I wanted it replaced! I told him I knew that they didn't break it but someone would have received it and wanted it replaced. He shouldn't take it personal that I want a new one. I don't trust them and am actually nervous that they will drop the new one on the floor before shipping it to me. Also, I won't get any extension on the prepaid 3 months I already paid for. Tons of fun!

Recommended$15 a month for talk, text and data. Overall operation is about 90% of the big four.

Been on the Mint system for 8 months and I could not be happier. Moved from T-Mobile to Mint and since it is the same system, I could not tell the difference.

Not RecommendedInternet is the slowest since dialup. If you dont Not just slow,, its nonfunctional on internet.

Not good. They purposely lied to me at changing over my number.

Not RecommendedNothingService

Terrible reception. Cancelled after 5 days, Mint refused to refund balance of unused 3 month service.

Not RecommendedTheir come-on adshidden fees

I was already to make the switch and even had the sim in my virtual cart when I noticed the total was far greater than the advertised price. When I read the fine print what those recurring fees were I decided to stay with T-Mobile. After reading negative reviews here from people in my area I'm glad I didn't switch.

RecommendedPrice and signal dataCustomer service

So good so far

Not RecommendedNOTHINGYou only get Computer agent not Human

I paid $60.+ upfront and expected responsible service. First: "MINT" isn't open on weekends. Sim card didn't arrive on time. I had to go to FedEx and pick it up. They want me to copy the Sim card numbers and apply it online. BUT, there is Only 10 numbers and Not 11 as they said on the Sim card ... What a "BS" company ...!!! I asked for and Want a refund. This company is CRAP !!! I wanted to give this company an Honest Try !!!

RecommendedCheap, works well in my areahard to talk to a knowledgable human

MINT works well (SO FAR) in my area where T Mobile lo works well.

Not RecommendedHuhIf it wasn't for wifi, it would not work...

without the wifi, I would not receive calls or texts...

Recommendedfast in some areacustomer service is virtually non existing

You get what you paid for

Not RecommendedCheapCoverage. Very spotty. 4g LTE drops often to 2G

The coverage is not great. Very spotty and data is not reliable since T-Mobile let their customers go first you can sit somewhere with 4G LTE when it drops to 2G all of a sudden

RecommendedEconomical EMERGENCY mobile serviceUnreliable, unstable service

I've been with Mint for about a year now. I switched from Verizon b/c I almost never use my phone and was sick of paying $60 JUST to have an emergency line. But I travel a lot for work. Wherever I go, I have difficulty getting reception with Mint (newer iPhone). Before switching, I spoke with their customer service about whether my phone was compatible and whether I could expect stable service at least at home. I was told "yes" to both. Later, once I was using the service and found I couldn't even make calls from my house, I was told to "go outside" to use my phone. ???!!!

I've given up trying to use mobile web services or apps that depend on a stable connection--like mapping software. I returned to Verizon after trying both Sprint & TMobile because those networks just couldn't provide reliable service outside big cities (like on a cross-USA drive...). Verizon works everywhere I've been.

I also find some of Mint's policies sketchy. Like, their customer service agents tell you you can use tethering but then after your conversation with them, you get an email that explicitly says Mint does NOT support tethering. Shady.

Sadly, you get what you pay for. Mint might work as an emergency line--but then again, an emergency line should be reliable. And Mint's just not reliable, at least in my experience.

Mint Mobile FAQs

How do I switch to Mint Mobile?

Switching to Mint Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Mint Mobile. You can keep your old number. All you need to do is order a Mint Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Mint Mobile have network coverage in my area?

Mint Mobile is powered by T-Mobile, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to T-Mobile directly.

Can I keep my phone number when I switch to Mint Mobile?

Yes! It's easy to port your existing phone number to Mint Mobile during the activation process.

Can I bring my phone to Mint Mobile?

Yes! Most unlocked smartphones that have a SIM card slot will work with Mint Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Mint Mobile?

You can check your devices compatibility on the Mint Mobile website before you signup.

Is there a contract or credit check with Mint Mobile?

No. Mint Mobile works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Mint Mobile offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Mint Mobile plan and only pay for the data you actually use.

Does Mint Mobile offer family plans?

Mint Mobile plans are already extremely low-cost, so they do not offer further discounts for families.

How does Mint Mobile billing work?

Mint Mobile plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Mint Mobile allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Mint Mobile plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Mint Mobile allow tethering?

Yes, Mint Mobile allows tethering but it may depend on the plan you select, so you will need to check on the Mint Mobile website.

Does Mint Mobile offer international calling?

Yes, Mint Mobile includes calls to international countries, more information can be found on the Mint Mobile website before you sign up.

Does Mint Mobile have a refund policy?

Mint Mobile offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Mint Mobile website.

Who should switch to Mint Mobile?

Mint Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

Mint Mobile Network Specs

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Network:T-Mobile
Technology:GSM
3G Bands:1700/2100MHz
4G LTE Bands:1700/2100MHz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - 3 mths prepaid
Credit Check:No

Mint Mobile Company Info

Founded:2016
Headquarters:1550 Scenic Avenue Suite 100 Costa Mesa, CA 92626-1420
Employees:150-200
Customer Service:(213) 372-7777
Support:Email Support
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
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