US Mobile Reviews & Customer Ratings

Read 55 US Mobile user reviews

Bob from Three Oaks, MI 12/12/2020

Customer service; no contract; great rates

Contrary to the report, US Mobile DOES offer discounts now for multiple lines. Plus “perks” when you have multiple lines. We switched from AT&T, now have zero dropped calls in our house whereas with AT&T it happened on every 3rd or 4th call. We are on their LTE plan so it uses Verizon towers so coverage is the same as if we went with Verizon (we tried their service but US Mobile is a better deal). Their customer service is top notch, you won’t wait forever to get ahold of someone and they address issues very promptly.

A. from GL, Il 12/12/2020

failed to provide promised service

Paid for the Ultimate Unlimited with the Ludacris upgrade. Connections were terrible, data never once managed to reach even basic plan speed. Text and VM would randomly be delayed by hours. I ported my phone number to USmobile from my old service. When I left, the account and pin they sent me did not allow me to port over my number again. All in all, 1/10. Failure to provide agreed service.

William Colon from AL 11/14/2020

CS

Don't waste your time & money !!!!! After 2 days of trying to activate the Super LTE network with various reps doing different settings they said my phone was not compatible, even after their own system said it was....so I was told to activate on the GSM network, after set up completion around 8:30 pm i did a few test to insure everything was okay, verified that internet connection was up and running, afterwards I turned my Wi-Fi back on, the next day before 9 am my internet stopped working, I called CS again and was told you guess it....I was out of data...I had used 2.5 gb in less than 13 hours, mostly overnight, in my sleep ! They provided me a "report" of my data usage that showed 20mb being used about every minute...weird right ???? My previous plan was 20 gb...never have I used more than 8 to 10 gb in a month...but somehow I can use 2.5 gb overnight on Wi-Fi ? The best part was when I wanted to port my number back to my old carrier, I chatted with CS to get my account # and pin....CS.....after a few mundane and smartly postponing remarks his answer....I can’t give you that information, I will send you a email. So I called CS, after answering 20 questions......his answer.....I can't give you that information, we will send you a email! So I had to move out of my spot on my carrier until the email arrive since the place was packed and I felt it was not right to keep other customer waiting... The service itself had a few dropped calls which I had never experienced with my real carrier and the phone would read "Emergency Calls Only" which seems to me it was losing network connection. No mms will work without data...so after calling about my messages not working i was giving a whooping 100mb of complementary data....which worked for a few days...... If you want a Headache ......Go Ahead !!!!!!!!!

Clay 10/30/2020

Customer service, website, cost

Customer service: Great, really quick to respond and really nice. Able to fix all of my issues. Website: User-friendly. Service: Once in awhile I have issues with the network but other than that it works really well. Cost: Perfect for those looking for much cheaper phone plans.

Dominique 10/29/2020

Customer service, cheap rates

Very impressed with US Mobile. Customer service is very helpful and patient. Cheap rates too with good coverage!

Jonathan 10/29/2020

Customer care

They took care of the issue immediately. US Mobile has the best customer care ever!

Zeke 10/28/2020

Great coverage

Carrier's great especially if you're looking for Verizon or T-Mobile coverage. Only problem I had was the activation. Took an hour and a half to port my number to the service.

Lucca 10/28/2020

Unreliable

the service you'll get won't be reliabile but you won't realize it for a bit. i didn't get texts for a while but i didn't notice until someone told me they asked me a q i never replied to.

Dangelo 10/28/2020

Customer support team

One of the best customer support teams around. Glad that you're around in times of crisis.

Brett 10/28/2020

Budget-friendly

An excellent choice for those on a budget. Fast data speeds, great reception. Fantastic customer service. This company is so much cheaper but with the same quality!

US Mobile pros and cons

Pros

Flexible, no contract plans
24/7 customer service
5G coverage available

Cons

No international calling
Phone selection

US Mobile cell phone plans

Plan	Network	Minutes	Texts	Data	Price
Unlimited Talk & Text	Verizon & T-Mobile	Unltd	Unltd	0GB	$8
1GB Data	Verizon & T-Mobile	Unltd	Unltd	1GB	$12
5GB Data	Verizon & T-Mobile	Unltd	Unltd	5GB	$15
12GB Data	Verizon & T-Mobile	Unltd	Unltd	12GB	$20
18GB Data	Verizon & T-Mobile	Unltd	Unltd	18GB	$25
30GB Data	Verizon & T-Mobile	Unltd	Unltd	30GB	$30
Unlimited Data	Verizon & T-Mobile	Unltd	Unltd	Unltd	$45
Free Starter Kit with code: MSPUSM

Verizon vs US Mobile Plan Comparison

Keep your Verizon phone, number & coverage: Save $780 per year

Carrier	Network Coverage	4G LTE Data	Price	Annual Cost
Verizon	Verizon 4G LTE	Unltd*	$80/mo	$960/yr
US Mobile	Verizon 4G LTE	5GB	$15/mo	$180/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GB		Savings	$65/mo	$780/yr

US Mobile Specs

Network:	T-Mobile & Verizon
Technology:	GSM & CDMA
3G Bands:	850, 1700/2100, 1900Mhz
4G LTE Bands:	700, 850, 1700/2100, 1900Mhz
Bring Your Phone:	Yes
Keep Your Number:	Yes
Contract:	Yes
Credit Check:	No

5G:	Yes
Prepaid:	Yes
Taxes/fees included:	No
VoLTE:	Yes
WiFi Calling:	Yes
Visual Voicemail:	Yes
Multi-line Discounts:	Yes
Multi-month Discounts:	No
International Roaming:	Yes

US Mobile FAQs

What is US Mobile?

US Mobile is an MVNO that offers cheap prepaid cell phone plans.

Is any good?

If you're looking for cheap cell phone service without compromising coverage, US Mobile will help you cut your phone bill significantly.

What cell towers does US Mobile use?

US Mobile operates on the nationwide Verizon & T-Mobile 4G LTE & 5G networks.

How much does US Mobile cost?

US Mobile offers a range of cheap cell phone plans starting at $8 per month.

US Mobile Info

Founded:	2014
Headquarters:	50 Main Street, White Plains, NY 10606
Employees:	50
Customer Service:	(878) 205-0088

Support:	Email Support
Website:	Go to Website
Facebook:	Go to Facebook
Twitter:	Go to Twitter

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Wing	3.5/ 5
h2o Wireless	3.4/ 5
Good2Go Mobile	3.4/ 5
Red Pocket	3.2/ 5
Freedompop	2.9/ 5
Unreal Mobile	2.8/ 5
Pure Talk	2.5/ 5
easyGO Wireless	2.5/ 5
Tracfone	2.5/ 5
Cricket Wireless	2.5/ 5
Black Wireless	2.3/ 5
Optimum Mobile	2/ 5
Airvoice Wireless	1.7/ 5

Speedtalk Mobile	4.2/ 5
Gen Mobile	4.2/ 5
Tello	4/ 5
Community Phone	4/ 5
US Mobile	4/ 5
Boom! Mobile	3.9/ 5
Ting	3.8/ 5
Straight Talk	3.5/ 5
Wing	3.5/ 5
Good2Go Mobile	3.4/ 5
Republic Wireless	3.4/ 5
Simple Mobile	3.4/ 5
Lycamobile	3.3/ 5
Red Pocket	3.2/ 5
FreeUP Mobile	3.1/ 5
Ultra Mobile	2.8/ 5
Mint Mobile	2.8/ 5
Unreal Mobile	2.8/ 5
Consumer Cellular	2.7/ 5
Boost Mobile	2.6/ 5
Tracfone	2.5/ 5
Metro by T-Mobile	2.1/ 5
GoSmart Mobile	2/ 5
Walmart Family Mobile	1.8/ 5
Hello Mobile	1.4/ 5

Reach Mobile	4.4/ 5
GreatCall	4/ 5
Community Phone	4/ 5
US Mobile	4/ 5
Boom! Mobile	3.9/ 5
Ting	3.8/ 5
Twigby	3.7/ 5
Straight Talk	3.5/ 5
Wing	3.5/ 5
Selectel Wireless	3.3/ 5
CREDO Mobile	3.2/ 5
Red Pocket	3.2/ 5
Total Wireless	2.8/ 5
Tracfone	2.5/ 5
Xfinity Mobile	2.3/ 5
Net10 Wireless	2.2/ 5
Page Plus Cellular	2/ 5
Visible	1.8/ 5
Spectrum Mobile	1.5/ 5
Affinity Cellular	1.5/ 5
yahoo! Mobile	1.3/ 5

US Mobile Reviews in 2021

US Mobile customer service ratings