Boost Mobile Customer Service FAQs

4 min read

Updated October 20, 2023

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As an MVNO, Boost Mobile plans are powered by two of the major networks. AT&T and T-Mobile.

But does their customer support hold up against their affordable phone plans?

Well, the good thing is that you can contact Boost Mobile's customer service through multiple channels, ensuring that customers can access assistance in the most convenient way possible.

How can I talk to Boost Mobile customer service?

Customer care phone support: You can reach Boost Mobile's support team by dialing their customer care phone number at (866) 402-7366. By doing so, you can speak directly with a representative to address your queries, report issues, or seek assistance with account-related matters.
Online chat support: Boost Mobile's website has a live chat feature, allowing customers to interact with support agents through instant messaging. This provides a quick and convenient way to resolve simple inquiries without having to make a phone call.
Retail stores: For in-person assistance, you can visit a Boost Mobile store to speak directly with the staff. Store representatives can help with various services, including account management, device troubleshooting, and plan inquiries.

Boost Mobile customer service number

To speak directly to Boost Mobile, you can contact their customer support number to get help on several queries, from setting up your new Boost Mobile plan to network issues, phone queries, or any other account-related questions.

If you want to speak directly with a customer service rep, call the Boost Mobile customer service number at 833-50-BOOST (833-502-6678). Their customer service hours are:

Mon-Fri: 4 am to 8 pm PST

Sat-Sun: 4 am to 7 pm PST

Activating your Boost Mobile plan

Once you've chosen your Boost Mobile plan, you can easily activate your SIM card online or on the Boost Mobile app. Depending on whether you have an iPhone or an Android phone, there are a few different steps to take.

How to set up Boost Mobile SIM card:

If you've opted for a physical SIM card, once it arrives in the post, you'll need to pop it into your phone and follow these steps, depending on your phone model.

Boost Mobile iPhone setup:

Go to Settings > General
Choose VPN & Device Management
Go to Boost Mobile BYOD and click remove
The carrier must be set to at least Boost Mobile 49.1

If you've upgraded and have a new phone, you'll need to make sure the software's up to date and then go to Settings > General > About (then a pop-up will appear) > Verify the carrier is at least Boost Mobile 49.1 and click Update.

Boost Mobile Android setup:

If you're bringing your own Android phone, you'll need to change your APN settings to make sure you get the most of the services:

Settings > Connections/Network Connections or Network and Internet
Select Mobile Networks and make sure Mobile Data is enabled
Choose Access Point Names (APN) and select "Add."

Check out the Boost Mobile APN settings required.

Then select Save > Make sure the newly created APN is selected > Restart your phone, then disconnect from the internet and check you're set up by making a call or sending a message.

Boost Mobile network issues

If you encounter service-related problems, such as network issues or signal disruptions, you can try a few things:

Turning your phone off: Always a first port of call for any technology issues! If you're struggling to connect or having problems with the network, try turning your phone on and off. Or pop it on and off of airplane mode. Sometimes this can help reset or reconnect your phone to the Boost Mobile network.
Upgrade your phone or plan: If you choose to bring your own phone to Boost Mobile, it may be time to upgrade your phone if it's a few years old. Or maybe you need a plan that fits your needs better. As an MVNO, Boost Mobile plans don't have any contracts, so the great news is you can change your plan anytime.

Boost Mobile customer service reviews

Boost Mobile's customer support has received mixed customer reviews over the years. Like most phone providers, some customers have had positive experiences with their support, while others have expressed frustration or dissatisfaction. Here are some common themes found in customer feedback:

Boost Mobile customer service advantages

Responsive agents: Many customers have praised Boost Mobile's customer service for having responsive and attentive agents who try to address their concerns promptly.
Knowledgeable staff: Some customers have appreciated the expertise of Boost Mobile's support team, particularly regarding technical issues or account inquiries.
Helpful online resources: Boost Mobile's website and online FAQs have been valid for some customers in finding answers to common questions. As well as troubleshooting minor problems without the need to contact customer support.

Boost Mobile customer service drawbacks

Long wait times: Some customers have reported experiencing long wait times when trying to reach Boost Mobile's phone support, leading to frustration and delays in issue resolution.
Inconsistent assistance: There have been complaints about varying service experiences, with some customers finding their issues resolved satisfactorily while others felt their problems were not adequately addressed.
Language barriers: A few customers have mentioned difficulties in communicating with support agents due to language barriers, which can hinder effective problem-solving.
Complicated processes: Some customers have found specific processes, such as canceling a plan or returning a device, confusing or time-consuming, leading to a negative perception of the customer support's efficiency.

It's important to note that individual experiences can vary widely, and customer opinions may have evolved since my last update. Like any company, Boost Mobile may have taken steps to address feedback and improve its customer support services over time.

If you are considering Boost Mobile as your service provider, I recommend checking recent customer reviews and experiences, like those on the Boost Mobile Trustpilot page, to get the most current and accurate insights into their customer support quality.

Read our Boost Mobile customer reviews.

Recap

Boost Mobile is not alone in needing to increase customer service satisfaction. But along with the unhappy customers, there are plenty of happy ones.

This low-cost carrier provides several ways to contact them with any queries, whether you prefer to talk to someone in person, on the phone, or to get someone online.