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Twigby Reviews & Ratings

Twigby customer ratings in 2021

Twigby
Average Customer Rating42 User Reviews
User Rating Distribution
5 Stars23
4 Stars5
3 Stars4
2 Stars3
1 Star7
Plans starting at:$4.50/mo*
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Read 42 Twigby user reviews

I like Twigby!

Been with Twigby since April/2018. I don't use the phone as a computer. I do have 200Mb of data because I have to download an MMS once in awhile, but the 300 minutes of voice and unlimited texting suites me just fine. Have been fairly satisfied with service. I live in SE Iowa and I do have some bad area's of coverage, but you will get that with any of the providers unless you live in the big cities. I have been and will probably continue using Twigby until something really stupid happens. I am old enough to remember when we didn't have cell phones and you had to wait for the neighbor to get off the land line so you could make a call! Have a great day!

Compatible with iPhone

I bought Twigby's SIM card for the iPhone 6 after being told about the low costs. I was a little hesitant at first since I used to have AT&T's network but turns out Twigby's network works just fine. Glad that I switched over.

Expensive

Screw Twigby!!! They're way more expensive than other carriers!

customer service

customer service is really good at twigby and is a very affordable service

Price

A lot of phone plans they offer are senior-friendly. Verizon was just too expensive for my budget so I switched to Twigby. Now I pay $80 less every month.

None

Been using Twigby for a year. No issues.

Service

I live in a very rural area where Verizon doesn't work well. So I decided to try a cheaper alternative. Twigby has not only great coverage but they have affordable rates and customer support that's easy to work with.

Competitive pricing initially

Twigby is pretty good at what it does so long as you're not a data hog. After 5GB a month it'll be more expensive compared to other MVNOs.

Ease

This is a great first phone and service for my kiddo! It was very easy to set up and it was compatible with my old iPhone 6s I had kept around. Impressed with the low monthly fees.

Service

I'm happy with Twigby. Been with the company for 2 years.

Customer support

Lots of dropped calls. Customer support is lackluster. Cancelled after a month.

Service

This is just what we wanted! Thanks Twigby!

Customer service

Customer service is terrible. I've had signal issues for a couple of weeks now so I used their chat service. Well the representative disconnected before the problem was even solved because her shift ended! Is this how you treat your customers, Twigby?

Price

The price is simply unbeatable. The coverage is great (not the best but it's great for what you're paying) and customer service is so helpful, always going above and beyond.

Unforgiving

When I changed my credit card (long story) I forgot to update Twigby with my new card information. Because of that, they outright terminated my account without any grace period whatsoever. All because I forgot to update my card! They really, really don't care about their customers or customer loyalty.

Flexibility

Love the low prices and flexibility. I don't use data or texts so I stick with an unlimited minutes package. Customer support is fast and quick to help.

Customization, great phone service

Twigby works great for my iPhone 6! Everything is as they said and I love the customization of my plans!

Network

Customer service is awful. I tried to cancel one of my lines since my son got his own phone plan but even contacting customer representantives was a struggle.

Low prices

Was skeptical because of all the bad reviews but so far twigby has been a good service. We swapped from verizon and we've saved a bunch of money. They're the only lowcost service that works in my rural area. Very happy with twigby.

Terrible reception

I can't get service with Twigby even though my phone was compatible with them.

Sells faulty phones

I bought a phone from Twigby but it was a lemon. I tried to return the phone but they refused to honor the 30-day warranty. Look for a more honest carrier!

Quick shipping, strong signals

Phone and SIM card came super quick. Works great. Perfect for my day to day.

Good coverage

Do not go with Twigby because their customer service is absolutely unhelpful, rude, and argumentative. I have since dropped Twigby.

Cheap

I'm so happy to find Twigby! It's so much cheaper compared to Verizon!

Great coverage and prices

Been with them for 2 years and I'm still happy with the service.

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Twigby Network Specs

Network:Verizon & Sprint
Technology:CDMA
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:Yes
Credit Check:No
5G:No
Prepaid:Yes
Taxes/fees included:No
VoLTE:No
WiFi Calling:No
Visual Voicemail:Yes
Multi-line Discounts:No
Multi-month Discounts:No
International Roaming:No

Twigby Company Info

Founded:2014
Headquarters:1418 Kensington Square Court Building A Murfreesboro, TN 37130
Employees:201-500
Customer Service:Online Chat Only
Support:Email Support
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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