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Twigby Reviews

Twigby user reviews & ratings

Twigby User Reviews

RecommendedNetworkCustomer service

Customer service is awful. I tried to cancel one of my lines since my son got his own phone plan but even contacting customer representantives was a struggle.

RecommendedLow pricesNone

Was skeptical because of all the bad reviews but so far twigby has been a good service. We swapped from verizon and we've saved a bunch of money. They're the only lowcost service that works in my rural area. Very happy with twigby.

Not RecommendedNoneTerrible reception

I can't get service with Twigby even though my phone was compatible with them.

Not RecommendedNoneSells faulty phones

I bought a phone from Twigby but it was a lemon. I tried to return the phone but they refused to honor the 30-day warranty. Look for a more honest carrier!

RecommendedQuick shipping, strong signalsNone

Phone and SIM card came super quick. Works great. Perfect for my day to day.

RecommendedGood coverageNasty customer agents

Do not go with Twigby because their customer service is absolutely unhelpful, rude, and argumentative. I have since dropped Twigby.


I'm so happy to find Twigby! It's so much cheaper compared to Verizon!

RecommendedGreat coverage and pricesNone

Been with them for 2 years and I'm still happy with the service.

RecommendedOkay phone serviceTerrible phone selection

The phone service is pretty okay but their phones are garbage. Buy an unlocked phone somewhere else before going to Twigby.

Not RecommendedNoneDishonest

Twigby WILL charge for overages regardless of having overage protection! They're nothing but crooks!

RecommendedEasy activation, prompt shippingNone

SIM card came promptly. Activation was easy to do. Overall, smooth and pain-free experience.

Not RecommendedNoneCoverage, doesn't honor phone returns

I tried to use Twigby because it uses Verizon towers but I couldn't activate my phone at all. I contacted a customer representantive but they told me that they don't support my area. They also won't let me return the phone so I can't even get my money back.

Not RecommendedNoneTerrible policies and customer service

I purchased an iphone 6s from Twigby but it only worked for a day. I contacted customer service to replace the phone but they refused and said there was nothing they could do.

RecommendedLow plan pricesNone

You can't beat Twigby's price. It's affordable for a family of 5.

Not Recommendedcostwebsite does not allow any access to change thing

very bad. no credid card access. chat does not work.

RecommendedGreat coverage, great service at the right local store

The previous carrier kept dropping calls, switched to Twigby, no more dropped calls.

Recommendedcoverage is better than i had with verizonThey do not have stores. but love the savings

We had verizon and were just disgusted with what we were paying. we now pay $25 for two phones. Love it!

RecommendedCoverage is the same. Price is half.Cannot think of anything.

I had ting before. They were a good value at the time I changed. Just not anymore.


Twigby is a great service for my mom! Easy to set up and use and really affordable!

RecommendedEase of UseNone

I wish I had found Twigby earlier. Being able to create a plan that fits just right for me is such a game changer. Now I don't feel confused by my phone bill every month!


I love Twigby for its value. The fact you can get the same service for less than half the price big carriers charge is incredible.

RecommendedCustomer ServiceNone

I'm blown away by the friendliness of customer service. It was nice that they took the time to answer all my questions and help me really understand my plan.

Recommendedaffordable with great coverageno stores

Was leary to switch to online company. so glad I read their reviews.

RecommendedCustomer ServiceNone

The customer support has been nothing short of amazing. Thanks Twigby!


This is a great carrier for my daughter's first cell phone. We can keep in touch without paying a lot for data

Twigby FAQs

How do I switch to Twigby?

Switching to Twigby is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Twigby. You can keep your old number. All you need to do is order a Twigby SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Twigby have network coverage in my area?

Twigby is powered by Verizon & Sprint, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to Verizon & Sprint directly.

Can I keep my phone number when I switch to Twigby?

Yes! It's easy to port your existing phone number to Twigby during the activation process.

Can I bring my phone to Twigby?

Yes! Most unlocked smartphones that have a SIM card slot will work with Twigby. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Twigby?

You can check your devices compatibility on the Twigby website before you signup.

Is there a contract or credit check with Twigby?

No. Twigby works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Twigby offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Twigby plan and only pay for the data you actually use.

Does Twigby offer family plans?

Twigby plans are already extremely low-cost, so they do not offer further discounts for families.

How does Twigby billing work?

Twigby plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Twigby allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Twigby plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Twigby allow tethering?

Yes, Twigby allows tethering but it may depend on the plan you select, so you will need to check on the Twigby website.

Does Twigby offer international calling?

Yes, Twigby includes calls to international countries, more information can be found on the Twigby website before you sign up.

Does Twigby have a refund policy?

Twigby offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Twigby website.

Who should switch to Twigby?

Twigby are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

Twigby Network Specs

Network:Verizon & Sprint
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Twigby Company Info

Headquarters:1418 Kensington Square Court Building A Murfreesboro, TN 37130
Customer Service:Online Chat Only
Support:Email Support
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
The Best Prices on the Best NetworksAll low-cost carriers are powered by the major US networks
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