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Twigby Reviews

Twigby customer reviews & complaints

Average Customer Rating55 User Reviews
User Rating Distribution
5 Stars32
4 Stars6
3 Stars5
2 Stars3
1 Star9
0 Stars0
Plans starting at:$6.50/mo*
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Reviews of Twigby in 2022

Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 55 user reviews

Bad company

They were ok until I needed costumer service, by the way only way to communicate with them is through chat online only! No # to call "real pain". Bought two phones when I first switch to them, not even a year old, they switch networks and said my phones were no longer compatible had to buy two more or I will no longer have service bought two more one did not work, they charge me $30 to exchange the phone $7 for shipping $11 to return the phone that did not work and they charge me the price of the new phone till they can inspect the phone for damage. Then I found an extra charge on my bank statement for $44 they said they have no record of it so there is nothing they can do about it. I told them I will file a fraudulent charge with my bank they said if I do they will turn the service off till they can investigate and they will charge me $30 for it. Read their policies before you switch to their service (unreal!) I had enough went to switch my service to another carrier, try to port my #'s should have taken a few min. To do, but not with them it took 4 days/hours every day going back and forth with them, they gave me a different excuse every time, Filed a complaint with FCC they finally ported my numbers.

What a nightmare of a company to deal with.

Excellent company

Twigby's terrific. Have flexible plans and customer service is A++++

Favorable rating

The customer service reps are really nice to work. Connection is always strong. My only gripe is that data slows down at certain parts of the day.

The best

Twigby's the best!

Great coverage and service

SIM card came in earlier than expected. Their plans are affordable and it was super easy to transfer from my old carrier.

Reliable and affordable

Very reliable with flexible and affordable plans. Service is friendly.

Blowing the competition out of the water

I've used Twigby's service for a few years and I still think it's the best network for reliability and customer service. No one else has better rates and online chat is always willing to help you and they're prompt too.

Has plenty going for it

Been with Twigby for a good while. In my experience, customer support is knowledgeable and willing to help until my issues were resolved. Prices are great and my cellular connection is always stable. I will be sticking with Twigby for years to come.

Smashed my expectations

I was a little jaded from my previous experiences with other phone companies, so it was a breath of fresh air when I swapped to Twigby. The SIM card came in promptly, customer service is a delight to talk to and they're helpful every step of the way. It's affordable too! I honestly should have swapped sooner!

Good phone service but bad website

Their website is difficult to navigate. There's too much going on (there's an even smaller menu on top of the main menu and its hard to read) and chat pops up randomly. I barely can find the login option! The phone service is good though, good coverage and calling. 1 star for the website, 5 for the service.

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