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NEGATIVE STARS IF I COULD! WHY DO YOU TREAT YOUR CUSTOMERS SO POORLY!!!!??? THE COMPANY IS A SCAM!!!
Cheap and good service. Purchased a month to see if I would like it and now I am autopaying for service everything 3 months.
This service does the job.
Stay away from this company! They are nothing but liars!
Good customer service but could be more flexible in phone plans. Still cheaper than T-Mobile.
Both Ultra Mobile and Mint are terrible companies with awful customer support. I kept getting transferred around when I was trying to figure out how to port my phone number. One agent was even rude to me.
I got talk and text but I couldn't get any data even though I paid for it. Called customer service multiple times but wasn't able to get a hold of anyone.
It's not a terrible company. Have connection issues at times but Ultra's representatives are very nice.
Ultra Mobile has the worst network coverage out of all the alternative carriers I used. Charges a lot for roaming too!
Really happy with Ultra Mobile. It's speeds are super fast and I get almost unlimited everything. Buying bulk months also helps even more on saving on bills.
Ultra Mobile is good for cheap unlimited national calls and texts so long as you're in T-Mobile's coverage.
Their 30 minute Paygo plan stopped after using 7minutes. The extended 100 minute scratch and save behind their card stopped after 7 minutes, then they texted me to pay for extra time. DONT USE THEM!!!
I used this for my son's phone for 1 month. Paid $10 to put into the "wallet" yet phone was suspended for nonpayment. Made several phone calls and an email to customer service. I even had the payment transaction ID and the exact time the payment was made. Lucky I wrote this down before they suspended my online account and I wouldn't be able to see my online payment wallet. They keep telling me they would escalate it. It has been over a week and hours of my time and not taken care of. One agent told me she could see the money was paid but tech support would have to handle it. Supervisor useless. I saw reviews on another website with similar stories of payments going missing.
As a visitor to USA, landed on LAX Airport, bought a 30 day-expired SIM Card include unlimited calls and 5G of data for $70 USD (I was told later on that was too expensive! ridiculous price). It was fine around in LA, but the data could not be used or was too slow in Las Vegas for Uber App. It was worst when I was in Yellowstone, no phone coverage at all. it is not much better in bigger cities, like Washington DC and New York, the phone coverage was kept loosing, and could not use the data at all!!! ADVOID IT
My plan is super cheap and customer care people are very responsive.
Customer service representatives are quite rude, but the pricing is competitive and the network is decent, if a little slow.
The worst customer service. Customer support has been incredibly rude and unhelpful.
Overall a great value! Billing is simple. Much better than the big providers.
Listing 1 - 18 of 18 User Reviews
Switching to Ultra Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Ultra Mobile. You can keep your old number. All you need to do is order a Ultra Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.
Yes! It's easy to port your existing phone number to Ultra Mobile during the activation process.
Yes! Most unlocked smartphones that have a SIM card slot will work with Ultra Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.
You can check your devices compatibility on the Ultra Mobile website before you signup.
No. Ultra Mobile works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.
Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Ultra Mobile plan and only pay for the data you actually use.
Ultra Mobile plans are already extremely low-cost, so they do not offer further discounts for families.
Ultra Mobile plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Ultra Mobile allows AutoPay to ensure you automatically renew your plan every 30 days.
Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.
Yes, Ultra Mobile allows tethering but it may depend on the plan you select, so you will need to check on the Ultra Mobile website.
Yes, Ultra Mobile includes calls to international countries, more information can be found on the Ultra Mobile website before you sign up.
Ultra Mobile offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Ultra Mobile website.
Ultra Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.
|Technology:||GSM||Bring Your Phone:||Yes|
|Keep Your Number:||Yes|
|Contract:||No - prepaid|