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Ultra Mobile Reviews

Ultra Mobile user reviews & ratings

Ultra Mobile User Reviews

Not RecommendedNoneDisrespectful representatives

NEGATIVE STARS IF I COULD! WHY DO YOU TREAT YOUR CUSTOMERS SO POORLY!!!!??? THE COMPANY IS A SCAM!!!

RecommendedFantastic valueNone

Cheap and good service. Purchased a month to see if I would like it and now I am autopaying for service everything 3 months.

RecommendedGood serviceNone

This service does the job.

Not RecommendedCoverageCustomer service

Stay away from this company! They are nothing but liars!

RecommendedHelpful customer serviceFlexibility

Good customer service but could be more flexible in phone plans. Still cheaper than T-Mobile.

Not RecommendedNoneCustomer service issues

Both Ultra Mobile and Mint are terrible companies with awful customer support. I kept getting transferred around when I was trying to figure out how to port my phone number. One agent was even rude to me.

Not RecommendedTalk and text workNo customer service, data issues

I got talk and text but I couldn't get any data even though I paid for it. Called customer service multiple times but wasn't able to get a hold of anyone.

RecommendedNice customer supportReliaiblity

It's not a terrible company. Have connection issues at times but Ultra's representatives are very nice.

Not RecommendedNoneHigh roaming charges, awful coverage

Ultra Mobile has the worst network coverage out of all the alternative carriers I used. Charges a lot for roaming too!

RecommendedFast speeds, bulk pricingNone

Really happy with Ultra Mobile. It's speeds are super fast and I get almost unlimited everything. Buying bulk months also helps even more on saving on bills.

RecommendedCheap unlimited calling and textsNone

Ultra Mobile is good for cheap unlimited national calls and texts so long as you're in T-Mobile's coverage.

Not RecommendedWorst phone plan ever. Their 30 minute PAYGO plan Everything!

Their 30 minute Paygo plan stopped after using 7minutes. The extended 100 minute scratch and save behind their card stopped after 7 minutes, then they texted me to pay for extra time. DONT USE THEM!!!

Not Recommendedcheaptook my money / customer service

I used this for my son's phone for 1 month. Paid $10 to put into the "wallet" yet phone was suspended for nonpayment. Made several phone calls and an email to customer service. I even had the payment transaction ID and the exact time the payment was made. Lucky I wrote this down before they suspended my online account and I wouldn't be able to see my online payment wallet. They keep telling me they would escalate it. It has been over a week and hours of my time and not taken care of. One agent told me she could see the money was paid but tech support would have to handle it. Supervisor useless. I saw reviews on another website with similar stories of payments going missing.

Not Recommendednoneeverything

As a visitor to USA, landed on LAX Airport, bought a 30 day-expired SIM Card include unlimited calls and 5G of data for $70 USD (I was told later on that was too expensive! ridiculous price). It was fine around in LA, but the data could not be used or was too slow in Las Vegas for Uber App. It was worst when I was in Yellowstone, no phone coverage at all. it is not much better in bigger cities, like Washington DC and New York, the phone coverage was kept loosing, and could not use the data at all!!! ADVOID IT

RecommendedCheap PricesNone

My plan is super cheap and customer care people are very responsive.

RecommendedCompetitive PricingCustomer Service

Customer service representatives are quite rude, but the pricing is competitive and the network is decent, if a little slow.

Not RecommendedNoneCustomer Service

The worst customer service. Customer support has been incredibly rude and unhelpful.

RecommendedFantastic ValueNone

Overall a great value! Billing is simple. Much better than the big providers.

Ultra Mobile FAQs

How do I switch to Ultra Mobile?

Switching to Ultra Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Ultra Mobile. You can keep your old number. All you need to do is order a Ultra Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Ultra Mobile have network coverage in my area?

Ultra Mobile is powered by T-Mobile, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to T-Mobile directly.

Can I keep my phone number when I switch to Ultra Mobile?

Yes! It's easy to port your existing phone number to Ultra Mobile during the activation process.

Can I bring my phone to Ultra Mobile?

Yes! Most unlocked smartphones that have a SIM card slot will work with Ultra Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Ultra Mobile?

You can check your devices compatibility on the Ultra Mobile website before you signup.

Is there a contract or credit check with Ultra Mobile?

No. Ultra Mobile works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Ultra Mobile offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Ultra Mobile plan and only pay for the data you actually use.

Does Ultra Mobile offer family plans?

Ultra Mobile plans are already extremely low-cost, so they do not offer further discounts for families.

How does Ultra Mobile billing work?

Ultra Mobile plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Ultra Mobile allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Ultra Mobile plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Ultra Mobile allow tethering?

Yes, Ultra Mobile allows tethering but it may depend on the plan you select, so you will need to check on the Ultra Mobile website.

Does Ultra Mobile offer international calling?

Yes, Ultra Mobile includes calls to international countries, more information can be found on the Ultra Mobile website before you sign up.

Does Ultra Mobile have a refund policy?

Ultra Mobile offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Ultra Mobile website.

Who should switch to Ultra Mobile?

Ultra Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

Ultra Mobile Network Specs

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Network:T-Mobile
Technology:GSM
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Ultra Mobile Company Info

Founded:2011
Headquarters:1550 Scenic Avenue Suite 100 Costa Mesa, CA 92626-1420
Employees:51-200
Customer Service:(888) 777-0446
Support:Visit Support
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
The Best Prices on the Best NetworksAll low-cost carriers are powered by the major US networks
Switch & Save $600/yr - Calculate Your Savings