Ultra Mobile Reviews 2019

Read user reviews about Ultra Mobile

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Ultra Mobile Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star6 User Reviews

User Rating Distribution

5 Stars1
4 Stars1
3 Stars1
2 Stars0
1 Star3
0 Stars0
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1 Star2 Star3 Star4 Star5 StarNot Recommendedcheaptook my money / customer service

I used this for my son's phone for 1 month. Paid $10 to put into the "wallet" yet phone was suspended for nonpayment. Made several phone calls and an email to customer service. I even had the payment transaction ID and the exact time the payment was made. Lucky I wrote this down before they suspended my online account and I wouldn't be able to see my online payment wallet. They keep telling me they would escalate it. It has been over a week and hours of my time and not taken care of. One agent told me she could see the money was paid but tech support would have to handle it. Supervisor useless. I saw reviews on another website with similar stories of payments going missing.

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1 Star2 Star3 Star4 Star5 StarNot Recommendednoneeverything

As a visitor to USA, landed on LAX Airport, bought a 30 day-expired SIM Card include unlimited calls and 5G of data for $70 USD (I was told later on that was too expensive! ridiculous price). It was fine around in LA, but the data could not be used or was too slow in Las Vegas for Uber App. It was worst when I was in Yellowstone, no phone coverage at all. it is not much better in bigger cities, like Washington DC and New York, the phone coverage was kept loosing, and could not use the data at all!!! ADVOID IT

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1 Star2 Star3 Star4 Star5 StarRecommendedCheap PricesNone

My plan is super cheap and customer care people are very responsive.

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1 Star2 Star3 Star4 Star5 StarRecommendedCompetitive PricingCustomer Service

Customer service representatives are quite rude, but the pricing is competitive and the network is decent, if a little slow.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNoneCustomer Service

The worst customer service. Customer support has been incredibly rude and unhelpful.

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1 Star2 Star3 Star4 Star5 StarRecommendedFantastic ValueNone

Overall a great value! Billing is simple. Much better than the big providers.

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Ultra Mobile Network Specs & Info

Ultra Mobile Network Specs

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Network:T-Mobile
Technology:GSM
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Ultra Mobile Company Info

Founded:2011
Headquarters:1550 Scenic Avenue Suite 100 Costa Mesa, CA 92626-1420
Employees:51-200
Customer Service:(888) 777-0446
Support Email:support@ultramobile.com
Website:https://www.ultramobile.com/
Wikipedia:https://en.wikipedia.org/wiki/Ultra_Mobile
Facebook:https://www.facebook.com/ultramobile
Twitter:https://twitter.com/ultra_mobile

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