Ultra Mobile Reviews 2020

Read user reviews about Ultra Mobile

Cheap Ultra Mobile Cell Phone Plans Starting at $19/mo - Compare Now
Write Review

Ultra Mobile User Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star7 User Reviews

User Rating Distribution

5 Stars1
4 Stars1
3 Stars1
2 Stars0
1 Star4
0 Stars0
Switch & Save $600/yr - Calculate Your Savings
1 Star2 Star3 Star4 Star5 StarNot RecommendedWorst phone plan ever. Their 30 minute PAYGO plan Everything!

Their 30 minute Paygo plan stopped after using 7minutes. The extended 100 minute scratch and save behind their card stopped after 7 minutes, then they texted me to pay for extra time. DONT USE THEM!!!

Show More
1 Star2 Star3 Star4 Star5 StarNot Recommendedcheaptook my money / customer service

I used this for my son's phone for 1 month. Paid $10 to put into the "wallet" yet phone was suspended for nonpayment. Made several phone calls and an email to customer service. I even had the payment transaction ID and the exact time the payment was made. Lucky I wrote this down before they suspended my online account and I wouldn't be able to see my online payment wallet. They keep telling me they would escalate it. It has been over a week and hours of my time and not taken care of. One agent told me she could see the money was paid but tech support would have to handle it. Supervisor useless. I saw reviews on another website with similar stories of payments going missing.

Show More
1 Star2 Star3 Star4 Star5 StarNot Recommendednoneeverything

As a visitor to USA, landed on LAX Airport, bought a 30 day-expired SIM Card include unlimited calls and 5G of data for $70 USD (I was told later on that was too expensive! ridiculous price). It was fine around in LA, but the data could not be used or was too slow in Las Vegas for Uber App. It was worst when I was in Yellowstone, no phone coverage at all. it is not much better in bigger cities, like Washington DC and New York, the phone coverage was kept loosing, and could not use the data at all!!! ADVOID IT

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedCheap PricesNone

My plan is super cheap and customer care people are very responsive.

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedCompetitive PricingCustomer Service

Customer service representatives are quite rude, but the pricing is competitive and the network is decent, if a little slow.

Show More
1 Star2 Star3 Star4 Star5 StarNot RecommendedNoneCustomer Service

The worst customer service. Customer support has been incredibly rude and unhelpful.

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedFantastic ValueNone

Overall a great value! Billing is simple. Much better than the big providers.

Show More

How would you rate Ultra Mobile?

Best thing about Ultra Mobile?step 2 of 6
Worst thing about Ultra Mobile?step 3 of 6
Tell us about your experience.step 4 of 6
Would you recommend Ultra Mobile to a friend?step 5 of 6
A little about youstep 5 of 6

How human are you?step 6 of 6

Your review has been submitted. Thank you!


Ultra Mobile Network Specs & Info

Ultra Mobile Network Specs

Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Ultra Mobile Company Info

Headquarters:1550 Scenic Avenue Suite 100 Costa Mesa, CA 92626-1420
Customer Service:(888) 777-0446
Support Email:support@ultramobile.com

The Best Prices on the Best Networks

All low-cost carriers are powered by the major US networks

3 Great Ways to Save

Compare Cheap Phone PlansSIM CardSwitch & save over $600 per year!Compare PlansCompare Cheap Phone PricesSmartphoneSave over 50% off MSRPCompare PricesSell Your Phone for CashSmartphone with dollar signGet 50% more than store trade-inCompare Prices
Switch & Save $600/yr - Calculate Your Savings
Compare Plans