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Boost Mobile Reviews & Ratings

Boost Mobile customer ratings in 2021

Boost Mobile
Average Customer Rating61 User Reviews
User Rating Distribution
5 Stars18
4 Stars5
3 Stars6
2 Stars5
1 Star27
Plans starting at:$10/mo*
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Read [NUMBER] Boost Mobile user reviews

Service is terrible mobile data is non existent

ever since dish network took over service has become terrible and mobile data don't work over 3/4 of the time. I do not recommend boost mobile at all. They used to be so good for the price now its not even worth it.

Great pricing for a service.

Great for a young child's cell phone.Very affordable.

Absolutely the WORST.

Since Dish Network took over Boost Mobile, service is nonexistent. Towers are CONSTANTLY down with the claim they are being upgraded. No phone service or texting ability or data access for literally months on end. We had to go back to a landline because Boost is so totally unreliable. Customer service laughs at you when you complain about having to pay for months without being able to use your phone in any way. Dish Network is happy to rake in your money without having to do a thing. The worst cell provider out there today in my opinion.

Customer service is what sold me!

The customer service rep helped me through the entire process of activating my phone and answered any questions I had. The knowledge this woman had was exceptional. She was also extremely friendly. Boost Mobile has one of the most professional and friendly customer services out there. I recommend them on that basis alone.

Boost Mobile's return policy sucks!

Their return policy is ridiculous! I thought I had 14 days to return my phone like most places but when I brought it to the store to return it (it just isn't powerful enough to play games like Dead Cells) but apparently I only had 7 days? Worst return policy I've ever experienced. Guess I'm stuck with this phone.

It's just not for me.

Price is good but the phones themselves are pretty pricey. Service is pretty spotty and sometimes I didn't get text message. To me the price isn't worth it.

If you're on a budget, Boost Mobile's the way to go

Great plans for if you're strapped for cash. No worry of any fee if I miss my payment because then the service wouldn't work!

Had a bad experience initially...

Boost Mobile had charged my account, which was an error on their part because I looked through everything and wasn't sure what we were charged for. It took a month of back and forth for the carrier to refund the accidental charge but better late than never.

Go with it unless you find better prices

I'm not a fan of Boost mobile, but I'd be lying if I said they had crappy service and prices.

Wouldn't recommend Boost to anyone

This company is total garbage. You can't get service anywhere. Customer service doesn't care about customer loyalty either. Don't bother with them.

Run away if you're thinking of getting Boost

I've had Virgin mobile for almost a decade before Boost took over. Back then I used a pay-as-you-go plan but when I swapped to Boost, it's been nothing but terrible experience after terrible experience. Bad service, even worse customer support, a lot of their policies are really shader. Buyer beware!

Good choice if you like unreliable data

Mobile data is unreliable, sometimes I get no connection even when I have full bars. I keep restarting my phone and my connection, but that doens't work.

Sad to see the quality go down.

The quality at Boost Mobile has gone down, point blank. Can't get reception half the time and now, when you do use up all your data, you don't get any data. Period! I spoke with customer service and they apologized and said they fixed it, but they didn't! This is 100% false advertisement!

No matter where Boost Mobile has your back!

Boost has great service even in hard to reach areas like mountains. Location doesn't matter, I'll still get great service!

Great pricing, great coverage

Easy to use with great coverage. Very good deal for one phone line.

Simple process and great service for a low fee.

Boost Mobile is just what I needed. It's simple to activate and it's cheap for what you get.

Just look for a competitor. It's just not worth it.

Unlimited plan is super limited. When your data is maxed out you get essentially no data at all. Coverage is small too. If you live in the city, Boost will work great, but the further you get away from the city, the more unreliable the service becomes.

It's a decent service.

Boost Mobile does the job. That's all there is to say.

The service

I call customer service for help and they just tell me to call someone else or that there is nothing they can do. Been a costumer for several years

Customer Service and Cellular service.

I’ve been with them for many years. I was all ways satisfied with their service until this year. Since Sprint sold them I’ve had a lot of dropped calls, bad reception. Trying to get through to a actual customer service person is a real headache. I had the unlimited plan. It’s not unlimited once you hit a certain cap they go from LTE down to 3G. I’ve never had this problem until this year. Finally had enough and my Wife and I switched carriers. Will not be back.

dishonest

I was with Boost for a long time and decided to upgrade to my first Iphone. Six months later after calling support a couple of times I decided to try a different carrier (the phone was ridiculously slow at work). I paid the regular rate for my I phone (400.00) and when i called them to unlock my phone they said I have only had it for six months and I have to have it for 12 to unlock it. I was on a month to month plan and paid cash for the phone. Needless to say, I did not read that in the small print. If you see them asking if you want an up grade, its a trick to essentially get you into a "contract". I had Metro a while ago and Verizon has been really nice (offered to refund my money). I of course will be with anyone but Boost now, phone be damned.

No bars 0 signal got tired so I drop them

For 6 month I to their store and complaint and they said that they will boost my signal of my phone and change

Customer Support. Known issues were never fixed

There have been multiple times where I had an issue, called support, and was given the runaround. First was with an MMS issue, after a reset they sent me to the phone manufacture to fix the issue only to be told it was a network issue and when I brought it up to Boost I was then told about the network issues they were having for a week now.

I switched carriers and needed my phone unlocked, they told me to call AT&T and Sprint to unlock my phone, both carriers told me to contact Boost because it's their juristiction. When I brought that Up then they went into details and found whomever unlocked my phone did it incorrectly.

When I accidentally threw my phone in the wash and I told them I don't have a waranty they just sent me to the phone manufacture to confirm instead of just telling me to get a new phone.

It's not worth the headache, go with another provider because Boost cannot fix their issues.

Customer representatives, constant data issues

Sad to see Boost Mobile go downhill. Been a customer for 4 years and I'm just fed up with this. No data or access to internet. Customer rep blamed our phones (but we had returned them for different models) and later the towers. I'm just done!

Great value

It's a great value but the signal is a little spotty. Most of the time it works though.

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Boost Mobile Network Specs

Network:T-Mobile
Technology:GSM
3G Bands:850, 1900MHz
4G LTE Bands:1900, 800, 2500Mhz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Boost Mobile Company Info

Founded:2001
Headquarters:6591 Irvine Center Drive, Suite 100, Irvine, CA 92618
Employees:201-500
Customer Service:(866) 402-7366
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
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