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Boost Mobile Reviews in 2022

Boost Mobile customer service reviews

Boost Mobile
Average Customer Rating69 User Reviews
User Rating Distribution
5 Stars20
4 Stars5
3 Stars6
2 Stars5
1 Star33
Plans starting at:$8.33/mo*
View Plans

Read 69 user reviews

If I could give them 0 stars I would!

Worst cell company EVER! Customer service SUCKS!

Go to any other cell service but BOOST or as I say BOOSTLESS!!!

Horrible.

I have been without service for 2 weeks now and every time I contact them they say there are doing tower maintenance. For 2 straight weeks? Seriously??

No warning for "maintenance" shutoff areawide

Service disappeared early morning - no phone, text, internet. Finally got hold of someone at a Boost store, who told me they had performed routing "maintenance" that shut down access to all services until customers bring phones to a physical store to have the phones "upgraded." No warning that an entire geographical area was going to be cut off from service, and no message concerning what was happening or what their "fix" is. Unacceptable! If I have to go to a physical store, I might as well go to a competitor and switch my service.

Two useless phones and they keep my money.

I now have two useless phones and Boost Mobile has $325 of my money that I will never get back. I am retired and prefer a land line over a cell phone and only use my cell phone for emergencies. I have a pay-as-you-go phone that I originally bought from Virgin Mobile. My account is now with Boost Mobile because they bought Virgin Mobile. Over the years, I have built up a balance of about $295 because, under the Virgin Mobile agreement, I was paying them so much more than I was spending. Boost Mobile has reluctantly allowed former Virgin Mobile customers to keep their plans but has coaxed them to buy a standard Boost Mobile plan which, in my case, would increase my monthly payment by a factor of 7. Any plan change would irreversibly cancel the legacy plan and an upgrade to an iPhone or an Android smart phone would be incompatible with the legacy plan. My phone was getting old, so I bought a new phone from Boost Mobile. I found an inexpensive basic flip phone whose description didn't say anything about being Android or a smart phone, so I ordered it from the Boost Mobile web site. I used their web site to transfer my account to the new phone. At that point, my old phone stopped receiving phone calls and my new phone did not connect. I contacted Boost Mobile's customer service numerous times to try to solve the problem. After about a week and a half, they finally figured out that my new phone was indeed an Android smart phone, so it was incompatible with my payment plan. I used the Boost Mobile web site to transfer my number back to my old phone. It didn't work. I called customer service to find out what was wrong. I was told that the transaction had generated an error and that there was something wrong with my account. I then tried to return the flip phone to Boost Mobile. They said that I could not return it after 7 days, even though it was their fault that it took longer than seven days to diagnose the problem. They also refuse to unlock the phone and allow me to use it with another carrier until I use it with Boost Mobile for 12 months, but that would require upgrading to a more expensive plan that I don't want. Meanwhile, my old phone can only make outgoing phone calls, but not receive incoming files. Customer service says the problem is with a tower, but that is not consistent with the fact that the phone works in one direction or the fact that the problem started at the exact moment that I tried to transfer to my new phone.

Bad customer service

I brought a IPhone on bostmobile.com and payed for overnight delivery and day3still don't have the phone not happy and there customer service is a joke didn't even try to help will not buy from them again

PrePAID INTERNET STARTER KIT

Not available in all areas. Actual speeds vary . Pay-as-you- go 7 days and 30 days refill options. Literally the most smartest way to stay on tp of bills and Boost is the way to go. It's not refundable because you own the box once you purchase it and choose the right plan for you. as low as $40 monthly.

The bestest carrier you could ask for

Let's start off by saying. The carrier helps people stay in contact with their families. And the best thing about it is. There's so many options when it comes to phones, the right plans for you and your family.

No internet service or very slow to connect

Since day one only two bars n difficult to surf net! Blamed on towers which are always down. Going back to metro. For $60 a month I expect to be able to surf net .

Service is terrible mobile data is non existent

ever since dish network took over service has become terrible and mobile data don't work over 3/4 of the time. I do not recommend boost mobile at all. They used to be so good for the price now its not even worth it.

Great pricing for a service.

Great for a young child's cell phone.Very affordable.

Boost Mobile review

Pros

  • New customers & Online only

  • No annual contract

  • Free SIM Kit ($9.99 value)

  • Free Shipping ($4.99 value)

  • Works w/ most Unlocked GSM Phones

Cons

  • Coverage in rural areas

Boost Mobile is an MVNO (Mobile Virtual Network Operator), which means that they are a cell phone carrier that is powered by the national AT&T & T-Mobile networks. Boost Mobile offers a variety of cheap prepaid plans to suit most needs.

Powered by the AT&T & T-Mobile networks, they provide access to the same network you're used to, but at half the price.

How does Boost Mobile work?

Boost Mobile is a low cost carrier that offers cheap prepaid cell phone plans to suit almost all your needs.

They are powered by the AT&T & T-Mobile network and are able to offer cheap cell phone plans as they don't have the same cost as the big wireless companies.

Boost Mobile plans & prices

Boost Mobile SIM Card - Boost Mobile 1GB data planBoost Mobile SIM Card - Boost Mobile 1GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
1 GB
Price
$8/mo** $100 for 1 year service
Powered by:

Boost Mobile 1GB data includes unlimited mins, unlimited texts and 1GB data for only $8.33 per month. Boost Mobile prepaid phone plans offer wireless coverage on the AT&T & T-Mobile 4G LTE and 5G networks.

Boost Mobile SIM Card - Boost Mobile 2GB data planBoost Mobile SIM Card - Boost Mobile 2GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
2 GB
Price
$15/mo** $0.99 for 1st Month
Powered by:

Boost Mobile 2GB data includes unlimited mins, unlimited texts and 2GB data for only $15 per month. Boost Mobile prepaid phone plans offer wireless coverage on the AT&T & T-Mobile 4G LTE and 5G networks.

Boost Mobile SIM Card - Boost Mobile 5GB data planBoost Mobile SIM Card - Boost Mobile 5GB data plan
Minutes
Unlimited
Texts
Unlimited
Data
5 GB
Price
$25/mo
Powered by:

Boost Mobile 5GB data includes unlimited mins, unlimited texts and 5GB data for only $25 per month. Boost Mobile prepaid phone plans offer wireless coverage on the AT&T & T-Mobile 4G LTE and 5G networks.

AT&T vs Boost Mobile Plan Comparison

Keep your AT&T phone, number & coverage: Save $600 per year

CarrierNetwork Coverage4G/5G DataPriceAnnual Cost
AT&TAT&T 4G & 5GUnltd*$75/mo$900/yr
Boost MobileAT&T 4G & 5G5GB$25/mo$300/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$50/mo$600/yr

What network does Boost Mobile use?

Boost Mobile is powered by AT&T & T-Mobile 4G LTE networks. Because AT&T & T-Mobile offer customers 5G where available, it's something Boost Mobile customers can enjoy too.

Network coverage ratings

NETWORKROOTMETRICSOPENSIGNALOOKLA
Verizon network959.874%
AT&T network939.580%
T-Mobile network878879%

Sources: RootMetrics, OpenSignal, and Ookla.

Boost Mobile features

NetworkAT&T & T-Mobile
Data Speed5G & 4G LTE
3G NetworkGSM
Mobile Hotspot
Bring Your Phone
Keep Your Number
Credit Check
Customer Service
Money Back Guarantee
5G
PrepaidNo - prepaid
Taxes/fees included
VoLTE
WiFi Calling
Visual Voicemail
Multi-line Discounts
Multi-month Discounts
International Calls
International Roaming

Boost Mobile phone deals

PhoneStorageNetworkConditionPrice
Apple iPhone SE64GBT-MobileNew$250
Apple iPhone XR64GBT-MobileNew$350
Apple iPhone 1164GBT-MobileNew$600
Apple iPhone 12 mini64GBT-MobileNew$630
Apple iPhone 1264GBT-MobileNew$830
Apple iPhone 12 Pro128GBT-MobileNew$1,000
Apple iPhone 12 Pro Max128GBT-MobileNew$1,100

Is Boost Mobile good?

Yes, Boost Mobile has consistently better customer service than Verizon, AT&T and T-Mobile.

CARRIERTRUSTPILOT USER RATING
Boost Mobile1.3
T-Mobile1.5
Verizon1.9
AT&T1.2

Boost Mobile FAQs

How much does Boost Mobile cost?

Boost Mobile phone plans start at only $8.33/mo.

Where can I buy Boost Mobile?

You can buy a Boost Mobile SIM card or Boost Mobile cell phone via their website.

Does Boost Mobile have 5G?

Yes, Boost Mobile is powered by the national AT&T & T-Mobile 5G & 4G LTE wireless networks.

Boost Mobile info

Founded2001
Headquarters6591 Irvine Center Drive, Suite 100, Irvine, CA 92618
Employees201-500
Customer service(866) 402-7366
Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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