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Boost Mobile Reviews in 2021

Boost Mobile customer service ratings

Boost Mobile
Average Customer Rating 68 User Reviews
User Rating Distribution
5 Stars 20
4 Stars 5
3 Stars 6
2 Stars 5
1 Star 32
Plans starting at: $15/mo*
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 68 Boost Mobile user reviews

Horrible.

I have been without service for 2 weeks now and every time I contact them they say there are doing tower maintenance. For 2 straight weeks? Seriously??

No warning for "maintenance" shutoff areawide

Service disappeared early morning - no phone, text, internet. Finally got hold of someone at a Boost store, who told me they had performed routing "maintenance" that shut down access to all services until customers bring phones to a physical store to have the phones "upgraded." No warning that an entire geographical area was going to be cut off from service, and no message concerning what was happening or what their "fix" is. Unacceptable! If I have to go to a physical store, I might as well go to a competitor and switch my service.

Two useless phones and they keep my money.

I now have two useless phones and Boost Mobile has $325 of my money that I will never get back. I am retired and prefer a land line over a cell phone and only use my cell phone for emergencies. I have a pay-as-you-go phone that I originally bought from Virgin Mobile. My account is now with Boost Mobile because they bought Virgin Mobile. Over the years, I have built up a balance of about $295 because, under the Virgin Mobile agreement, I was paying them so much more than I was spending. Boost Mobile has reluctantly allowed former Virgin Mobile customers to keep their plans but has coaxed them to buy a standard Boost Mobile plan which, in my case, would increase my monthly payment by a factor of 7. Any plan change would irreversibly cancel the legacy plan and an upgrade to an iPhone or an Android smart phone would be incompatible with the legacy plan. My phone was getting old, so I bought a new phone from Boost Mobile. I found an inexpensive basic flip phone whose description didn't say anything about being Android or a smart phone, so I ordered it from the Boost Mobile web site. I used their web site to transfer my account to the new phone. At that point, my old phone stopped receiving phone calls and my new phone did not connect. I contacted Boost Mobile's customer service numerous times to try to solve the problem. After about a week and a half, they finally figured out that my new phone was indeed an Android smart phone, so it was incompatible with my payment plan. I used the Boost Mobile web site to transfer my number back to my old phone. It didn't work. I called customer service to find out what was wrong. I was told that the transaction had generated an error and that there was something wrong with my account. I then tried to return the flip phone to Boost Mobile. They said that I could not return it after 7 days, even though it was their fault that it took longer than seven days to diagnose the problem. They also refuse to unlock the phone and allow me to use it with another carrier until I use it with Boost Mobile for 12 months, but that would require upgrading to a more expensive plan that I don't want. Meanwhile, my old phone can only make outgoing phone calls, but not receive incoming files. Customer service says the problem is with a tower, but that is not consistent with the fact that the phone works in one direction or the fact that the problem started at the exact moment that I tried to transfer to my new phone.

Bad customer service

I brought a IPhone on bostmobile.com and payed for overnight delivery and day3still don't have the phone not happy and there customer service is a joke didn't even try to help will not buy from them again

PrePAID INTERNET STARTER KIT

Not available in all areas. Actual speeds vary . Pay-as-you- go 7 days and 30 days refill options. Literally the most smartest way to stay on tp of bills and Boost is the way to go. It's not refundable because you own the box once you purchase it and choose the right plan for you. as low as $40 monthly.

The bestest carrier you could ask for

Let's start off by saying. The carrier helps people stay in contact with their families. And the best thing about it is. There's so many options when it comes to phones, the right plans for you and your family.

No internet service or very slow to connect

Since day one only two bars n difficult to surf net! Blamed on towers which are always down. Going back to metro. For $60 a month I expect to be able to surf net .

Service is terrible mobile data is non existent

ever since dish network took over service has become terrible and mobile data don't work over 3/4 of the time. I do not recommend boost mobile at all. They used to be so good for the price now its not even worth it.

Great pricing for a service.

Great for a young child's cell phone.Very affordable.

Absolutely the WORST.

Since Dish Network took over Boost Mobile, service is nonexistent. Towers are CONSTANTLY down with the claim they are being upgraded. No phone service or texting ability or data access for literally months on end. We had to go back to a landline because Boost is so totally unreliable. Customer service laughs at you when you complain about having to pay for months without being able to use your phone in any way. Dish Network is happy to rake in your money without having to do a thing. The worst cell provider out there today in my opinion.

Boost Mobile pros and cons

Pros

  • New upgraded network with DISH

  • No annual contract

  • Unlimited music streaming

Cons

  • Coverage in rural areas

Boost Mobile cell phone plans

Plan

Network

Minutes

Texts

Data

Price

5GB Data

T-Mobile

Unltd

Unltd

5GB

$15** $10 Off First Month

2GB Data

T-Mobile

Unltd

Unltd

2GB

$15

10GB Data

T-Mobile

Unltd

Unltd

10GB

$35

Unlimited Data

T-Mobile

Unltd

Unltd

Unltd

$35** $15 Off First Month

T-Mobile vs Boost Mobile Plan Comparison

Keep your T-Mobile phone, number & coverage: Save $550 per year

Carrier

Network Coverage

4G LTE Data

Price

Annual Cost

T-Mobile

T-Mobile 4G LTE

Unltd*

$70/mo

$840/yr

Boost Mobile

T-Mobile 4G LTE

5GB

$25/mo

$290/yr

*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$45/mo$550/yr

Boost Mobile Specs

Network:

T-Mobile

Technology:

GSM

3G Bands:

850, 1900MHz

4G LTE Bands:

1900, 800, 2500Mhz

Bring Your Phone:

Yes

Keep Your Number:

Yes

Contract:

Yes

Credit Check:

No

5G:

Yes

Prepaid:

Yes

Taxes/fees included:

Yes

VoLTE:

No

WiFi Calling:

No

Visual Voicemail:

Yes

Multi-line Discounts:

Yes

Multi-month Discounts:

No

International Roaming:

No

Boost Mobile FAQs

What is Boost Mobile?

Boost Mobile is an MVNO that offers cheap prepaid cell phone plans.

Is any good?

If you're looking for cheap cell phone service without compromising coverage, Boost Mobile will help you cut your phone bill significantly.

What cell towers does Boost Mobile use?

Boost Mobile operates on the nationwide T-Mobile 4G LTE & 5G network.

How much does Boost Mobile cost?

Boost Mobile offers a range of cheap cell phone plans starting at $25 per month.

Boost Mobile Info

Founded:

2001

Headquarters:

6591 Irvine Center Drive, Suite 100, Irvine, CA 92618

Employees:

201-500

Customer Service:

(866) 402-7366

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Rob Webber
Rob Webber

Rob has 15+ years experience in the US and UK running price comparison sites for cell phone plans, smartphone deals, TV, and internet. He loves thinking outside of the box to build tools that empower consumers to make more informed decisions.

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