Kroger Wireless Customer Reviews

I have unlimited data and I have never once used my data. Why? Because it is completely unavailable. If I'm outside of a one mile radius from my wifi, goodbye service and text messages. I've been in legitimately scary situations because I didn't have wifi and my data wouldn't work so I couldn't pull up Google maps and was stranded!! Seriously if you want any type of internet service at ALL away from wifi, do not get this plan.

First the phone I got with service from them was useless and a waste of time then I got a new phone one of the best out there and was alright then when my data hit 20 gb I wouldn't have service for most of the day at I guess peak time for cell phone usage and would have it for a fews hours when I did t need it couldn't send messages that had a photo they would tell me that my phone had to be sent the update and that would solve it. Wrong it did nothing at all then I couldn't listen to my voice mail messages for many many weeks was told if I reset my passcode it would remove all the messages and that if it asks for a passcode then I had to set it well came to find out that it could be rest without deleting my messages and also that it did indeed had a passcode that they set. It just isn't worth the agravation of going day after day not knowing when you will have service and then have to find a wifi signal that is free. I will go back to my original company simple mobile

My phone started breaking and the service was changing to 145 sheets so I had to go get a new phone we go to the store to buy a phone we buy the phone we go home try to set it up and it doesn't work because it's not compatible so they're still selling phones that in the stores that aren't compatible with the network

took money no service can't contact

Phone was shut off due to change over to SPrint. Called customer no-service and told that a new phone will be sent at no charge. Problem is that it is going to take over a week to get. NO PHONE service for over a week. This seems poor business practice to shut phone down before new one is sent.

Service disconnects, rude call agents

Been a customer since 2008. Had no real issues. Except so many foreigners with heavy accents in customer phone service. May 2021 I orderd the new LG K20. Took 2 wks to activate because they didnt know how to. Once activated It wasn't functioning properly. They sent me a defective phone. Now its march 17th 2022 I have been trying to get ahold of someone anyone all these months to resolve this issue. Finally someone one just responded last wk. They want me to send it back. Yet they don't supply return labels. Surely they don't think Im paying to have it shipped? So Im called the ATG and having them do a informal resolution and see if they can get this done correctly! Definitely trash company. I do see the light now! Screw kroger

I have been with iwireless since 2009, I was one of their longest-standing customers. I was sooooooo disappointed when I could not get their system to activate my phone that I bought FROM THEM for THEIR SERVICE!!! I am now going to get charged a 20% restocking fee for their inability to perform? What kind of crap is this?

They have not replied to several emails that were sent directly to their customer support line. I am very sad to leave this cheap cell phone plan, but am delighted so far with the service at VERIZON WIRELESS and hope it continues.

Will not answer customer phone left me with no service no one to even explaiñ to me what to do

I bought a $400 5G Samsung on the Kroger site to use ON Kroger Wireless. The Phone does not connect to the providers system. Repair usually tried to fix, but always ended with call sales to return the phone. Long story short, jumped through many hoops, even left multiple VM's with product manager. Sent the phone to the "sales" department for a replacement. they sent the phone back to me without any comment of fix. They sales is really a fulfillment contractor that closes whenever they feel like it. We have had Kroger [i] Wireless for about 8 years. I can't envision poorer service. FYI my wife's 5G S20 works fine. I have to find a valid quality service.