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Kroger Wireless Reviews in 2021

Kroger Wireless customer service ratings

Kroger Wireless
Average Customer Rating16 User Reviews
User Rating Distribution
5 Stars4
4 Stars0
3 Stars1
2 Stars0
1 Star11
Plans starting at:$25/mo
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Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 16 Kroger Wireless user reviews


The design was pretty nice, but the phone display was very glitchy. When I would be trying to call my family, the phone wouldn't let me do anything. So... Yeah. When I tried bringing this up with Kroger customer service, the girl who was on the phone was pretty nice, but not very helpful. I was still able to use the phone after a while, but it didn't last long. Overall, it was three stars. Not the best phone service or help. Wasn't the worst either. Would recommend if you are looking for a temporary cell phone, but not for long-term. For long-term I recommend an Iphone 10XR.

Easy to get started.... hard to get help

When my iphone was damaged, I purchased a phone from Kroger. The website referred me to their customer service number to activate, but they could not resolve the problem. They sent me to the overall Kroger customer service number, which mainly deals with grocery items. I finally purchased a new phone from a different company and now cannot port my number. I'm out my payment for service this month, the cost of two phones, and my old phone number. Never again!!!

Customer Service is operated from HELL !!!

Before the stupid A** COMPANY did the buy out which no customer were informed of. I had over $100 in my account as payment credit. I lost it all.

No customer service

I bought a Samsung A20 off their website, but the phone cannot be activated because it isn't compatible with their network. Called and they said the issue would be resolved in 24 hours. 3 days later and nothing. I called again and they said they had no record of my call. Still waiting and still no phone activation.

It's a colossal piece of fuckin' excrement.

It doesn't but perhaps 20% of the time even load chrome, and when it does, it takes ten minutes to do whatever other phone takes 4 seconds (no hyperbole). It's such a piece of garbage that I find myself wanting to snap it every hour of the day. I fuckin' hate Kroger now for ripping me the Fuck off when I could have gotten a better phone for less money. Go figure, Fuck them like royally!

care support team (tech) these guys are AWESOME

I purchased a phone back in may of this year, went home added minutes. Complete all updates sim cards showed to be locked. Call customer service had to wait 7 days for a PUK# then customer service told me I had a New number. Got feed up put the phone in my desk. It stayed there for 2 months. My mother in law birthday was coming up she's 70 and all alone. Thinking that this would be a nice gift. So I start working on this on a Friday. And my Monday the care support team got the phone up and running. And I got my mother in law texting now. And she has discovered Pinterest. So I'm giving them a 5 stars. And I must say completing this task was done though email and text. :)

Everything Is Wrong

Kroger Wireless draws people in with cheap phones and cheap service. Ever hear "you get what you pay for"?. This is the sadest excuse of a company I've seen. Not only are the phones a piece of junk, you'll lose service 3/4 of the time!

Don't even try to call customer service because their as helpful as a blind traffic conductor. If you think I'm being too harsh, than go ahead and buy a phone and service from them and see for yourself.

Kroger Wireless is one of the worst scams I've seen in about a decade. Shame on Kroger.

It's in business as a clip joint

I bought a ZTE Blade Force phone at the Kroger on Studemont St,Houston Tx. on

May 29th 2020.

The Customer Service lady acted irritated that I was buying a phone.

I also bought an Unlimited Data Plan.

Worst mistake I ever made but seemed like a great store where I'd been a customer for 2 years.

First off when the phone was taken out of the box I noticed a damaged corner.

I pointed this out to the agent.She glanced up and snapped,"All sales final on phones."

That conversation continued,but suffice it to say she wasn't budging.

Talked to a Asst Manager the next day about the damaged phone and difficulty activating the data.

She was a bit rude and unwilling to assist me.

Coming back later the head manager refused to talk to me citing Corporate Office orders not to exchange or refund due to Covid-19.

This after a Customer Service agent at krogerwireless told me during a phone call to take it back to the store.

In summary it took 2 weeks to activate the data plan.

The phone never worked properly and quit working altogether on June 27th.

Just a wasted and very troublesome app.$100.

Losing the money from my wallet would have been preferable.

The lesson is you don't buy your baloney at T-Mobile,and

don't buy your phones at Kroger.

Their whole operation

Their favorite solution is factory reset and they don't keep notes in your account to go back and see where the issues are they don't even try to fix your issues they really don't know how

Cant get straight answers to technical, uasage ?

Poor customer care in providing useful answers

Kroger Wireless pros and cons


  • Unlimited data plan available

  • Competitive rates

  • Unlimited talk and text

  • International calling available

  • Mobile hotspot capability

  • Widely available in stores

  • 7-day customer care


  • No basic plans

  • No international roaming

Kroger Wireless cell phone plans

3GB DataSprintUnltdUnltd3GB$25
5GB DataSprintUnltdUnltd5GB$35
Unlimited DataSprintUnltdUnltdUnltd$45

Sprint vs Kroger Wireless Plan Comparison

Keep your Sprint phone, number & coverage: Save $300 per year

CarrierNetwork Coverage4G LTE DataPriceAnnual Cost
SprintSprint 4G LTE$0/mo$0/yr
Kroger WirelessSprint 4G LTE3GB$25/mo$300/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$25/mo$300/yr

Kroger Wireless Specs

3G Bands:800 MHz, 1900 MHz
4G LTE Bands:1900 MHz, 850 MHz, 2500 MHz
Bring Your Phone:Yes
Keep Your Number:Yes
Credit Check:No
Taxes/fees included:No
Multi-line Discounts:No
Multi-month Discounts:No
International Roaming:No

Kroger Wireless FAQs

What is Kroger Wireless?

Kroger Wireless is an MVNO that offers cheap prepaid cell phone plans.

Is Kroger Wireless any good?

If you're looking for cheap cell phone service without compromising coverage, Kroger Wireless will help you cut your phone bill significantly.

What cell towers does Kroger Wireless use?

Kroger Wireless operates on the nationwide Sprint 4G LTE & 5G network.

How much does Kroger Wireless cost?

Kroger Wireless offers a range of cheap cell phone plans starting at $25 per month.

Kroger Wireless Info

Founded:2005 (as i-wireless)
Headquarters:1 Levee Way Suite 3104. Newport KY 41071
Customer Service:(866) 434-7796
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