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Pure Talk USA Reviews

Pure Talk USA user reviews & ratings

PureTalk USA User Reviews

Not Recommendednothingservice reps suck.false advertisement


Not RecommendedThe answer phone fastNot the seamless process that they claim

I talked to a rep for a half hour ready to give an order and one phone was not compatible had all the pricing but had to pick phone. Wanted to see what was offered. So did not give order. All prices given to me with 20% discount for being veteran. Called back got phone got pricing and young lady told me I had to call another number to see if I could get the veterans discount. Far from seamless the 35.00 I was saving wasn't worth another phone call. I have been withh ATT from the beginning of time will stay with them. By far not a simple seamless process.

Not RecommendedFriendly staffService. Hold time, everything

After my phone number was ported the nightmare began. First, I lost all ability to use Siri and the internet. Later on I found out my outgoing and in coming text messages were not sent nor received. Then after 2 hours of porting my number I had lost all ability to receive and make phone calls. I was left without without phone service until I located a phone dealer and ported my number to another network. Switching was the worse thing I had ever done. I recommend all NYers to stay away.

Not RecommendedNoneEverything

Tried to switch over from Tracfone for better pricing.. According to the website our phones would be compatible. $30, 5 hours-2 1/2 of those waiting on customer service to pick up from hold-and no service later, we finally find out our phones were in fact, not compatible. It's not worth it, don't switch.

Recommendedprice $10 month & roll over minutes.For me there is no worst thing.

I hav,e an old flip phone. Don't need or want all the stuff the kids like. Works fine for me in FL, GA, and NY.

RecommendedBeen using PureTalkUSA for six years. Great!No visual voicemail, but I get VV with Googl Voice

PureTalkUSA has worked for my family for 6 years. Best prices anywhere. Changing SIMs, phones or numbers has been easy. Highly recommended!

Not Recommendedthe priceno voicemail, text pics forever dowloading

This is a company that has very little explanation for any problem. Have had service for 2 mos. and still no voicemail service and was told they would call me when it is corrected??

Not RecommendedI got rid of itphone or slow connections..rude

customer service number 611 takes you to red pocket and they don't know anything about Pure Talk, I thik Pure Talk got hacked. When I called 1 877 number they said I would be charged for the call and then hung up on me when I complained about their 611 number and the service.

RecommendedPriceNo group MMS; no hotspot on iPhone XR

Have had Puretalk for years. They "piggyback" on ATT's network. Sometimes have to turn cellular off/on to kick connection into gear when going from WIfi>Cell, No visual voicemail if u care abt that & a few other limitations like the group messaging (but I have iMessage) & tethering on XR issues. Most issues I don't notice in day-to-day use though. Support always picks up within a few mins and sometimes just answer -- helpful and polite in my experience. VERY cheap (the price is the price; no weird fees -- they just started charging sales tax though). When I consider switching to a "real" service to avoid the no-frills network, I see the price difference and it's just not worth it.

Not Recommendedit's a phonetotally unreliable and snarky customer service.

I am not tech savvy. I got a simple flip phone. Wanted to let go of my tracfone. Sadly I am keeping tracfone because the last 5 mo I have had puretalk it has been totally unreliable. I either cannot receive calls...they go straight to voive mail or the caller has told me it just doesn't go thru. Or I cannot call out, there is no 3G signal even though I have bars. I guess it's good for emergency calls when it says "emergency calls only" I have to use up many minutes when I call customer service from my tracfone...last time I got a snarky gal...guess she didn't like it when I told her I'm not tech savvy and she would have to explain and walk me thru it. Tracfone has be amazingly reliable for the last 12 years I've had them. It may cost me a bit more but being a senior and on limited budget, I will take reliable over cheaper and unreliable.

RecommendedReasonable prices waiting time for sim card to arrive via mail

I'm very pleased with PureTalk USA. I have used them for over 3 years.

RecommendedI LOVE PureTalk USA! I have never had a problem!Haven't found anything bad.

I've never had any problems with my service and the price is right! I've been with PureTalk for several years and I've never had a dropped call or any other problems. It is, indeed, wonderful to finally have a great phone service.

RecommendedDecent PricesIssues Setting Up

I had a trouble with the phone being weird when i first got it. I spent alot of time with tech support getting it sorted out. The prices are fair but its not easy to start out with.


I'm not looking for a ton of options for a phone plan so Pure TalkUSA worked for me. The plans don't have a ton of features but when you just want to be able to sign up and talk this works fine. The privacy features work fine which is rare in these days.

Not RecommendedNoneCustomer Service

I had a very Tiring experience with Pure Talk starting from the SIM not working, to having to go back and forth with customer service to get the service I PAID FOR to actually work. Avoid at all costs.

PureTalk USA FAQs

How do I switch to PureTalk USA?

Switching to PureTalk USA is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to PureTalk USA. You can keep your old number. All you need to do is order a PureTalk USA SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does PureTalk USA have network coverage in my area?

PureTalk USA is powered by AT&T, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to AT&T directly.

Can I keep my phone number when I switch to PureTalk USA?

Yes! It's easy to port your existing phone number to PureTalk USA during the activation process.

Can I bring my phone to PureTalk USA?

Yes! Most unlocked smartphones that have a SIM card slot will work with PureTalk USA. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with PureTalk USA?

You can check your devices compatibility on the PureTalk USA website before you signup.

Is there a contract or credit check with PureTalk USA?

No. PureTalk USA works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does PureTalk USA offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized PureTalk USA plan and only pay for the data you actually use.

Does PureTalk USA offer family plans?

PureTalk USA plans are already extremely low-cost, so they do not offer further discounts for families.

How does PureTalk USA billing work?

PureTalk USA plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. PureTalk USA allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my PureTalk USA plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does PureTalk USA allow tethering?

Yes, PureTalk USA allows tethering but it may depend on the plan you select, so you will need to check on the PureTalk USA website.

Does PureTalk USA offer international calling?

Yes, PureTalk USA includes calls to international countries, more information can be found on the PureTalk USA website before you sign up.

Does PureTalk USA have a refund policy?

PureTalk USA offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the PureTalk USA website.

Who should switch to PureTalk USA?

PureTalk USA are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

PureTalk USA Network Specs

Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

PureTalk USA Company Info

Headquarters:11100 Alcovy Rd, Covington, GA 30014-6406
Customer Service:(877) 820-7873
Support:Email Support
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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