Pure Talk Reviews

Voicemail sound quality is extremely poor. I can never hear what's in the voicemails.

I had data issues that took me almost 2 months to fix because customer service couldn't help me. I kept getting passed to someone who would just repeat the same solution over and over but that solution never fixed anything.

The pricing is amazing - so much so that the loss of coverage is worth it. I was originally on Verizon's network but swapped because my Verizon bills were so high. While I noticed a decrease in coverage, it isn't so bad that I get no service. It still works quite well in metropolitan areas. One problem I do have is that I do have problems with sending texts and GIFs (and receiving them) to Android-based phones. This only started happening when I joined PureTalk.

Hands down the worst customer service I ever experienced. My parents had a voicemail issue that was supposedly caused by the number porting "not being completed yet". Well, it's been a little over a month now. So I called customer care and was immediately told that it was likely their phones and that they needed to add visual voicemail. So I was put on hold only to be hung up on. This is bs.

Reception is awful in my house. I can't get any calls through and my data is so slow nothing comes through when I check my Facebook. Seriously considering going back to AT&T. It may be more expensive but you get way better quality and service.

Pricing is really good but I don't get the number of bars I'm supposed to get. I should be getting 4 or 5, not 1 or 2. I thought I would get the same reception with PureTalk as with Verizon.

I love how helpful customer support is. All the reps I spoke with were really nice and not even rude when I struggled with understanding my issue with my phone.

Prices are very good and service has been excellent, even when we experienced electricity outages. Really satisfied with the service.

I was curious about PureTalk so I gave them a chance. Glad I did! Was easy and quick to set up. Coverage is strong in my area.

Super fast. Really simple to use.

Happy with the service I've been getting with Pure Talk. But I am disappointed in the amount of time it takes to contact a representative. At least set up a call-back system.

Pure Talk's prices are really good but that doesn't excuse the atrocious customer service. I was with the carrier for a few years but I had a recent issue that required speaking with a customer representative. I've been trying for a few days now and have been unable to get a hold of anyone. I usually give up after an hour of elevator hold music.

I like using this company. The customer service representatives are straight from the USA so it's way easier to understand them. Sad to say I can't make calls when I'm overseas though.

I purchased a phone and plan from Pure TalkUSA for emergencies and they seemed to be the cheapest around. It has come in a handy a few times now. Really can't go wrong having a backup phone service for so little.

After hearing about this company on Rush Limbaugh's show, I decided to give this service a shot. Turns out they aren't all that great. They clearly don't have the capacity to handle all of the new business they've been getting. It takes up to days to receive an email and my reception is poor.

Customer service is incredibly professional and helpful but the wait times are much longer compared to any other carrier I've been with.

I was told that the service would be on AT&T's network so I assumed that would mean the same quality. Instead I'm getting dropped calls and very slow data access. I'm getting 3g when I should be getting 4g!

I was lured into PureTalk by promises of cheaper bills, and sure the bills have been cheaper, but overall I can hardly use the service. Turns out wifi calling isn't really supported on my Android. Seems like a lot of Android phones don't support PureTalk's wifi calling but apparently iPhone works way better with the service. I wish I had known this before purchasing the service.

5 stars for coverage, 2 stars for tech support since it can take almost an hour to get a hold of anyone.

Price is comfortable and have no issues. Very pleased with Pure Talk.

Amazing inexpensive service!!!!

I was initially reluctant to leave Verizon because of their quality but when I switched over to Pure Talk, I only regret that I didn't switch sooner! Hooking me up to the service was smooth and fast and the service members who helped me were professional. Very delighted with the low prices and amazing service! Planning to tell everyone about Pure Talk!

Customer support is located right in the US and they are super knowledgable. My bill has been so much less too since switching over from AT&T. Better yet I get the same quality of service: no "dead zones" or disconnects!

Was disappointed to learn that I was getting minimal coverage. Most of the time, even in my own home, I would get one or two bars though the map indicated I would be receiving strong coverage.

Pure Talk's cheap but don't them fool you into thinking you're getting a good value for it. They completely cut your data off when you hit your limit, not throttle. You can't even add any more data until your next 30-day cycle starts. Was hung up on when trying to talk to customer service about it. PureTalk just isn't worth the hassle.