Pure Talk USA Reviews

This is the worst service I've ever had. I even had to argue with customer service when I had a problem with my SIM card! I was so tired of jumping through the hoops just to get a new SIM card that I gave up and swapped back to another carrier.

I had a disruption issue a while ago which was fixed by customer service, but to even access customer service was problematic. The website wasn't user friendly for me. And it took well over an hour to even reach customer service.

Get a poor signal in areas where there should be signal. Data also seems painfully slow - I can't seem to stream songs on Spotify often. Not a good experience.

I had high hopes after my first two sales calls - then everything fell apart. I guess that is why I will go back to my old company and pay double - I thought I would have better support and Verizon is so ughh - but I was without a phone for a week and now I have a Pure Talk SIM card in my old broken phone and sent back my new phone and it has been over a week and a half and I haven't heard back - I called and now I have been on hold for 30 mins so far! maybe you would be ok with a new phone and new service but porting has been difficult and wifi calling isn't guaranteed on an android according to their tech support. I wish things were better - the company is in GA and owned American with American employees! I am trying to make this work but it isn't! just got transferred - now on phone for 40 mins and holding! Unfortunately I just cancelled my service. So sorry as I wanted to support a Vet.

The fact that it's easier to get a hold of a human is a notable plus for now.

This is the best value for me! Their customer service is very responsive and quick. My representantive listened to my concerns and helped me every step of the way!

Everything as expected.

Started service last week and still have not been able to text or get on internet. Every time I call they send me to customer (who will not answer) service for 45min and then automatically transfer me back to the main directory.

It takes way too long to send a text! The text could have been time sensitive! PureTalk only seems to offer older phone models too. Do not go with PureTalk!

PureTalk's affordable rates got me switching to the service! The phone service is reliable but it could be improved. For now though I'm supporting PureTalk!

PureTalk is okay but that's all I can really say about the company. While their customer service was better than Verizon, the value just isn't there for me. It's hard to maintain a signal in my area. I might try another carrier or I may just go back to Verizon.

$120 flip phone quit working after 2 months. Blank screen even though had been fullycharged. Requested refund and empty promises were given of return calls and checking with higher ups for approval. Long wait times when calling. Some people friendly and others extremely rude. Tried porting the number to another cell phone company for 6 days. Involved in a 3 way call with both phone companies for 1 hour 13 min. All information by requesting new cell company was entered correctly but never able to port number. They refuse to give a refund and do not back their products. Have switched to a more reliable company that cost a little more.

We're very happy with the service we received with Puretalk! Even in our rural area we're able to get signal when before connection was pretty spotty. So glad for the switch to Pure!

We swapped to Pure Talk after dealing with Verizon's BS for years. So far we've been happy with our decision. Reception is similar to Verizon's but the bill has been much, much lower! PureTalk went above and beyond all of my expectations.

Can't get an issue resolved with customer service, despite contacting representatives many times. I'm unable to use voicemail and we can't receive any phone calls. Already thinking about switching back to AT&T.

I switched to PureTalk a little over a month ago and so far the service has been great! It has AT&T's network so I'm able to get coverage just about anywhere but I get it for a much cheaper rate!

I get poor service in my area.... have to go to other locations to get reception... even then it's bad reception... AT&T never gives me these issues... but the price is good... going to keep using PureTalk...

THIS IS A HORRIBLE COMPANY!!! CUSTOMER SERVICE IS SO FRUSTRATING! THEY DON'T CARE ABOUT YOUR PROBLEMS!

PureTalk service has been nothing but a giant headache. The signal strength is pretty bad half the time. I can't receive calls during those times. There's also a delay (up to one hour!) in getting text messages.

Called a Spanish speaking young lady. Asked about plans and the plan I wanted to enroll in to include service card to call Mexico $10 included in monthly bill. Total $56.20 per month. Asked for credit info a charge of $31 to send Sim card and it would be here today 7/20/20. Nothing. Called to see the status. No one knows or have any record of transaction. No E-mail confirmation either like she said we'd receive. What kind of crap operations are you running over at pure talk?

We had our service with Pure Talk for over two years. When we had a dispute with them we decided to change our service. It has been three days since we first tried to get our phone numbers switched to our new carrier. Our new carrier, Cellular One, has been most helpful, but Pure Talk keeps delaying the switch. Every time I talk to them they change the porting date. Last evening we were told that the number would be released at 10:30 P.M. Wrong again! This morning they are telling me that their porting department is closed and it will be two more days before the switch will be made. I am soooo glad we are getting away from this company and their terrible service!!!

Not happy at all I will not recommend pure talk to anyone ever

Can't access account and CS does not have tech support

Noticed I was getting fewer calls & texts than normal during first month; "fun" REALLY started during 2nd-- coverage out AT LEAST 20 of 23 days during one stretch, for HOURS at a time, no call or text ability at all, often no 'net either. Company claims to use AT&T network but my ancient emergency-only (and now first-string by necessity) AT&T Prepaid "dumbphone" never missed a beat the whole time. It's even been out-- right NOW, as I type this-- for over 7 hours. Can (probably?) still call 911 (and NO ONE else) if needed...haven't seen this level of Rank-Amateur-Hour absurdity since the early '90s when dial-up internet connections would sometimes get randomly dropped during peak usage. Simply gave up calling cust svc after first 10 or 11 incidents. Even a 19th-Century landline lets you make and receive calls when you're HOME! This is beyond useless. Will obviously be leaving PureTalk the INSTANT I find a decent deal.

I joined Pure talk as customer 4/1/2020 about 2 weeks ago as a NEW customer. I still have 2 weeks to cancel my account for 100$% refund if I choose to according to policy. They key here is " NEW " customer. I still am a NEW customer! One reason I joined is due to the fact Pure talk offers phones on a installment basis with their service "NO" discount SALE of the phone I wanted 4/1/202", yet I still was going to get the phone in a few months due to having great credit with or without installment options. I also "daily" check to see if the phone I want is still available with or without a discount.

Yesterday 4/20/20 on their website the phone I wanted is advertised for $250.00 off. I figured with a National Emergency Pure-talk was discounting their phones for their valued clients because of this. While trying to purchase that phone on their website from THEM directly and their finance company Affirm, my purchase did NOT allow the $250.00 discount although advertised that way. Still is.

I made 2 separate phone calls to customer service that same day. Both customer service reps. had two conflicting stories as to WHY I could not get the phone I wanted at the advertised discount. First service rep for Pure talk told me to go on my profile with Pure-talk and add the phone to my cart for purchase. When I attempted to do so it was NOT at the sale price. The service rep on the phone from pure-talk " recommended I call and check with the company Pure talk uses for its financing (Affirm) regarding the phone at a $250.00 discount and was "SURE" thats why I was having a problem getting $250 discount.

I called the finance company as directed. The finance company Affirm informed me the $250.00 discount advertised by Pure-talk they did not see that option with their service for that discount and I would have to contact Pure talk for the answer since I should be able to get the phone directly through Pure-talk regarding the advertised $250.00 discount.. So again, I contact a different customer service rep about this issue and she tells me the $250.00 discount is for NEW customers.

When I proceeded to tell her I am a new customer, and have 2 weeks left as a NEW customer to decide if I want their services she said nothing and had no answer. I told her the main reason I joined Pure-talk is due to the fact they have financing and phone discounts. This phone rep. then told me the discounts are only for NEW customers. I then told her, I just joined 2 weeks ago, and am still considered a NEW customer since I have 2 weeks as a NEW customer to decide if I want his service risk free. She had no answer or the energy to get me the correct answer. Lastly, on this same conversation, this same service rep. (Natasha) as I told her I just joined and wanted to purchase a phone from them directly or Affirm finance told me the $250.00 discount has been ""available for a month"". NOT TRUE!

Like I said, I'm on going my 3rd week of service with PURE-TALK and if the phone was at a $250.00 discount as advertised when I joined, I would have got that phone " the same day I chose Pure-talk as a customer and would not be writing this letter. There is nowhere on their customer profile page that states this $250.00 discount is for people who joined during the "advertised sale day" NOWHERE! Moreover, I know for a FACT this $250.00 discount was NOT available to me when I joined and this customer service rep. "insisted" it was! When I told her she was wrong and the phones have NOT been on a $250.00 discount for a month she hung up on me!!!! REALLY? What do I get? My intelligence insulted and lies. Please stop this company from its deceptive, unethical, business practices and advertisements.