Pure Talk USA Reviews 2020

Read user reviews about Pure Talk USA

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PureTalk USA User Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star12 User Reviews

User Rating Distribution

5 Stars5
4 Stars2
3 Stars0
2 Stars0
1 Star5
0 Stars0
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1 Star2 Star3 Star4 Star5 StarNot RecommendedNoneEverything

Tried to switch over from Tracfone for better pricing.. According to the website our phones would be compatible. $30, 5 hours-2 1/2 of those waiting on customer service to pick up from hold-and no service later, we finally find out our phones were in fact, not compatible. It's not worth it, don't switch.

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1 Star2 Star3 Star4 Star5 StarRecommendedprice $10 month & roll over minutes.For me there is no worst thing.

I hav,e an old flip phone. Don't need or want all the stuff the kids like. Works fine for me in FL, GA, and NY.

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1 Star2 Star3 Star4 Star5 StarRecommendedBeen using PureTalkUSA for six years. Great!No visual voicemail, but I get VV with Googl Voice

PureTalkUSA has worked for my family for 6 years. Best prices anywhere. Changing SIMs, phones or numbers has been easy. Highly recommended!

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1 Star2 Star3 Star4 Star5 StarNot Recommendedthe priceno voicemail, text pics forever dowloading

This is a company that has very little explanation for any problem. Have had service for 2 mos. and still no voicemail service and was told they would call me when it is corrected??

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1 Star2 Star3 Star4 Star5 StarNot RecommendedI got rid of itphone disconnected...no or slow connections..rude

customer service number 611 takes you to red pocket and they don't know anything about Pure Talk, I thik Pure Talk got hacked. When I called 1 877 number they said I would be charged for the call and then hung up on me when I complained about their 611 number and the service.

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1 Star2 Star3 Star4 Star5 StarRecommendedPriceNo group MMS; no hotspot on iPhone XR

Have had Puretalk for years. They "piggyback" on ATT's network. Sometimes have to turn cellular off/on to kick connection into gear when going from WIfi>Cell, No visual voicemail if u care abt that & a few other limitations like the group messaging (but I have iMessage) & tethering on XR issues. Most issues I don't notice in day-to-day use though. Support always picks up within a few mins and sometimes just answer -- helpful and polite in my experience. VERY cheap (the price is the price; no weird fees -- they just started charging sales tax though). When I consider switching to a "real" service to avoid the no-frills network, I see the price difference and it's just not worth it.

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1 Star2 Star3 Star4 Star5 StarNot Recommendedit's a phonetotally unreliable and snarky customer service.

I am not tech savvy. I got a simple flip phone. Wanted to let go of my tracfone. Sadly I am keeping tracfone because the last 5 mo I have had puretalk it has been totally unreliable. I either cannot receive calls...they go straight to voive mail or the caller has told me it just doesn't go thru. Or I cannot call out, there is no 3G signal even though I have bars. I guess it's good for emergency calls when it says "emergency calls only" I have to use up many minutes when I call customer service from my tracfone...last time I got a snarky gal...guess she didn't like it when I told her I'm not tech savvy and she would have to explain and walk me thru it. Tracfone has be amazingly reliable for the last 12 years I've had them. It may cost me a bit more but being a senior and on limited budget, I will take reliable over cheaper and unreliable.

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1 Star2 Star3 Star4 Star5 StarRecommendedReasonable prices waiting time for sim card to arrive via mail

I'm very pleased with PureTalk USA. I have used them for over 3 years.

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1 Star2 Star3 Star4 Star5 StarRecommendedI LOVE PureTalk USA! I have never had a problem!Haven't found anything bad.

I've never had any problems with my service and the price is right! I've been with PureTalk for several years and I've never had a dropped call or any other problems. It is, indeed, wonderful to finally have a great phone service.

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1 Star2 Star3 Star4 Star5 StarRecommendedDecent PricesIssues Setting Up

I had a trouble with the phone being weird when i first got it. I spent alot of time with tech support getting it sorted out. The prices are fair but its not easy to start out with.

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1 Star2 Star3 Star4 Star5 StarRecommendedSimplicityNone

I'm not looking for a ton of options for a phone plan so Pure TalkUSA worked for me. The plans don't have a ton of features but when you just want to be able to sign up and talk this works fine. The privacy features work fine which is rare in these days.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNoneCustomer Service

I had a very Tiring experience with Pure Talk starting from the SIM not working, to having to go back and forth with customer service to get the service I PAID FOR to actually work. Avoid at all costs.

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PureTalk USA Network Specs & Info

PureTalk USA Network Specs

Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

PureTalk USA Company Info

Headquarters:11100 Alcovy Rd, Covington, GA 30014-6406
Customer Service:(877) 820-7873
Support Email:info@puretalkusa.com

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