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Pure Talk Reviews

Pure Talk user ratings in 2020

Pure Talk
Average Customer Rating72 User Reviews
User Rating Distribution
5 Stars20
4 Stars9
3 Stars5
2 Stars9
1 Star29
0 Stars0
Plans starting at:$15/mo*
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Pure Talk User Reviews

RecommendedCoverage, priceSound quality

Voicemail sound quality is extremely poor. I can never hear what's in the voicemails.

Not RecommendedNoneCustomer service

I had data issues that took me almost 2 months to fix because customer service couldn't help me. I kept getting passed to someone who would just repeat the same solution over and over but that solution never fixed anything.

RecommendedPriceLess coverage

The pricing is amazing - so much so that the loss of coverage is worth it. I was originally on Verizon's network but swapped because my Verizon bills were so high. While I noticed a decrease in coverage, it isn't so bad that I get no service. It still works quite well in metropolitan areas. One problem I do have is that I do have problems with sending texts and GIFs (and receiving them) to Android-based phones. This only started happening when I joined PureTalk.

Not RecommendedNoneCustomer service

Hands down the worst customer service I ever experienced. My parents had a voicemail issue that was supposedly caused by the number porting "not being completed yet". Well, it's been a little over a month now. So I called customer care and was immediately told that it was likely their phones and that they needed to add visual voicemail. So I was put on hold only to be hung up on. This is bs.

Not RecommendedNoneReception

Reception is awful in my house. I can't get any calls through and my data is so slow nothing comes through when I check my Facebook. Seriously considering going back to AT&T. It may be more expensive but you get way better quality and service.

RecommendedPriceCoverage

Pricing is really good but I don't get the number of bars I'm supposed to get. I should be getting 4 or 5, not 1 or 2. I thought I would get the same reception with PureTalk as with Verizon.

RecommendedCustomer serviceNone

I love how helpful customer support is. All the reps I spoke with were really nice and not even rude when I struggled with understanding my issue with my phone.

RecommendedReceptionNone

Prices are very good and service has been excellent, even when we experienced electricity outages. Really satisfied with the service.

RecommendedCoverageNone

I was curious about PureTalk so I gave them a chance. Glad I did! Was easy and quick to set up. Coverage is strong in my area.

RecommendedEase of useNone

Super fast. Really simple to use.

RecommendedQualityCustomer service

Happy with the service I've been getting with Pure Talk. But I am disappointed in the amount of time it takes to contact a representative. At least set up a call-back system.

Not RecommendedGreat pricesCustomer support

Pure Talk's prices are really good but that doesn't excuse the atrocious customer service. I was with the carrier for a few years but I had a recent issue that required speaking with a customer representative. I've been trying for a few days now and have been unable to get a hold of anyone. I usually give up after an hour of elevator hold music.

RecommendedCustomer serviceOverseas calls

I like using this company. The customer service representatives are straight from the USA so it's way easier to understand them. Sad to say I can't make calls when I'm overseas though.

RecommendedCostNone

I purchased a phone and plan from Pure TalkUSA for emergencies and they seemed to be the cheapest around. It has come in a handy a few times now. Really can't go wrong having a backup phone service for so little.

Not RecommendedServiceNone

After hearing about this company on Rush Limbaugh's show, I decided to give this service a shot. Turns out they aren't all that great. They clearly don't have the capacity to handle all of the new business they've been getting. It takes up to days to receive an email and my reception is poor.

RecommendedCustomer serviceWait times

Customer service is incredibly professional and helpful but the wait times are much longer compared to any other carrier I've been with.

RecommendedPricesData/reception

I was told that the service would be on AT&T's network so I assumed that would mean the same quality. Instead I'm getting dropped calls and very slow data access. I'm getting 3g when I should be getting 4g!

Not RecommendedNonePoor compatibility

I was lured into PureTalk by promises of cheaper bills, and sure the bills have been cheaper, but overall I can hardly use the service. Turns out wifi calling isn't really supported on my Android. Seems like a lot of Android phones don't support PureTalk's wifi calling but apparently iPhone works way better with the service. I wish I had known this before purchasing the service.

RecommendedCoverageCustomer support

5 stars for coverage, 2 stars for tech support since it can take almost an hour to get a hold of anyone.

RecommendedPriceNone

Price is comfortable and have no issues. Very pleased with Pure Talk.

RecommendedServiceNone

Amazing inexpensive service!!!!

RecommendedCustomer serviceNone

I was initially reluctant to leave Verizon because of their quality but when I switched over to Pure Talk, I only regret that I didn't switch sooner! Hooking me up to the service was smooth and fast and the service members who helped me were professional. Very delighted with the low prices and amazing service! Planning to tell everyone about Pure Talk!

RecommendedCustomer support, pricesNone

Customer support is located right in the US and they are super knowledgable. My bill has been so much less too since switching over from AT&T. Better yet I get the same quality of service: no "dead zones" or disconnects!

Not RecommendedPriceCoverage

Was disappointed to learn that I was getting minimal coverage. Most of the time, even in my own home, I would get one or two bars though the map indicated I would be receiving strong coverage.

Not RecommendedCheapData

Pure Talk's cheap but don't them fool you into thinking you're getting a good value for it. They completely cut your data off when you hit your limit, not throttle. You can't even add any more data until your next 30-day cycle starts. Was hung up on when trying to talk to customer service about it. PureTalk just isn't worth the hassle.

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Pure Talk FAQs

How do I switch to Pure Talk?

Switching to Pure Talk is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Pure Talk. You can keep your old number. All you need to do is order a Pure Talk SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Pure Talk have network coverage in my area?

Pure Talk is powered by AT&T, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to AT&T directly.

Can I keep my phone number when I switch to Pure Talk?

Yes! It's easy to port your existing phone number to Pure Talk during the activation process.

Can I bring my phone to Pure Talk?

Yes! Most unlocked smartphones that have a SIM card slot will work with Pure Talk. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Pure Talk?

You can check your devices compatibility on the Pure Talk website before you signup.

Is there a contract or credit check with Pure Talk?

No. Pure Talk works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Pure Talk offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Pure Talk plan and only pay for the data you actually use.

Does Pure Talk offer family plans?

Pure Talk plans are already extremely low-cost, so they do not offer further discounts for families.

How does Pure Talk billing work?

Pure Talk plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Pure Talk allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Pure Talk plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Pure Talk allow tethering?

Yes, Pure Talk allows tethering but it may depend on the plan you select, so you will need to check on the Pure Talk website.

Does Pure Talk offer international calling?

Yes, Pure Talk includes calls to international countries, more information can be found on the Pure Talk website before you sign up.

Does Pure Talk have a refund policy?

Pure Talk offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Pure Talk website.

Who should switch to Pure Talk?

Pure Talk are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

Pure Talk Network Specs

Network:AT&T
Technology:GSM
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Pure Talk Company Info

Founded:2004
Headquarters:11100 Alcovy Rd, Covington, GA 30014-6406
Employees:1-10
Customer Service:(877) 820-7873
Support:Email Support
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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