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The absolute worst customer service ever.
We ported over 3 lines, 2 work fine but the third has had problems with data for 6 weeks solid. We have called 3 dozen times, been on hold for countless hours, 3-4 hours at a time, and nothing is resolved. The agent doesn’t show record of former calls even though we have exact names and dates and times. “We have no record of that agent, the next time you should get the last name.” When we asked for *her* last name she won’t give it. Ordered and reordered a new SIM card, it never arrived. Reordered, now we have to PAY for a new SIM card and shipping for no reason. They won’t compensate or credit for the lack of data since we joined 6 weeks ago, won’t refer us to a manager and often times transfer and disconnect. There is no way to resolve with no upper management to intervene. Pitiful.
The phones are complicated to set up, poor customer resolution. Over charging for Data on my husbands phone, who uses no data. Was told we had 30 days to cancel, but when we called theu informed us it was only 14 days to return phones. We were told our bill was high, because we got the phones for $50 each, which was supposed to be all the price our phones were to cost. The phones we received, are $50 at Walmart for Straight Talk. Not even 30 days in and totally disatisfied. Also, we had to call and enter a lot code into our phones to get full usage of our text.
Voice and sms work ok but MMS (Photos with text) will not send or receive!
Last month I subscribed to Pure Talk. I’d heard great things about it on TV & radio. I financed a new IPhone 12 Pro through PT so I could save $250 off the phone . Since then I’ve had constant problems. The internet loses its connection frequently especially when I leave my home WiFi. I called Pure Talk & spoke to a Rep.-she couldn’t figure out how to help. Wish I had not left Straight talk (with Verizon)where I had NO problems. I hope PT will let me break my 2 year finance agreement, buy the phone so I change my cell phone carrier. I am very frustrated !
I went into this wanting to believe I was being overcharged by Verizon and for the 1st six weeks I had pure talk my voice, email and internet service was acceptable but It was hit or miss trying to send a photo attached to a text message. Most of the time it failed. After six weeks my voice calls started to be dropped. At other times I couldn't make calls at all. Prior to this I had been with Verizon for 15yrs and not once had a dropped call or not been able to send a photo attached to a text message. Calling pure talk technical support or customer service was of no help since the problem wasn't with my device but with the pure talk service. Pure talk uses the AT&T cell network but AT&T customers get preference. Which means if the AT&T customer traffic is high in your area, pure talk customers will have poor service and there is nothing you can do. If your phone is important to you, you want it to work. Paying for a service that doesn't work doesn't save you money. I learned my lesson and switched back to Verizon.
Don’t always get voice messages. Having issues with email received stating someone changed my password and to call them if I didn’t. You call and are on hold for 25-30 minutes.
They will not answer the phone and they give you the runaround trying to do a return.
If you do not send the return in 14 days the will not give you credit.
Sometimes you get what you pay for. While the price is good, the coverage is iffy and customer service is terrible. After purchasing a new Iphone 12 from Pure Talk, we immediately started having problems. Couldn't connect to customer service from that line and when I returned from a business trip and called from a separate line it took them nearly an hour to confirm that we were outside their warranty window so we are on our own. No apology, no offer to help. Just "It's outside 14 days, so there's nothing I can do". Mark us down as a dissatisfied customer!
Just like Joe from Ohio; Puretalk kept messing up my activation process and then after 30 days charged me for my free phone offer. My final call (actually 2nd call today. The 1st call I was put on hold for 24 minutes and no one ever came back on the line.) was today which was after more than a dozen+ calls all taking up most of my time being on hold and then if transferred, I had to repeat all the same information over and be placed on hold again. So, today I was informed for the first time after all those calls to a lame customer service department, that I did not activate my phone in time, so that is why they charged me for the phone. No responsibility was taken on their part for all their delays, confusion and non-productive calls made to them to reconcile a simple process of phone activation.
Stay as far away from this company. They have proven through so many bad reviews that they are not worth your time and effort and definitely do not deserve your hard earned dollars, because they don't seem to care about the customer.
The service is great overall, but I don't get coverage in my office. Sadly, I need my office and my phone to work, so I had to drop the service.
Can't get anyone to pick-up a call for help or to answer a question. I decided to stay with Consumer Cellular for a few bucks more per month.
Love the ambitions and goals of Pure Talk USA but as far as service goes, I'm a little disappointed in the reception strength.
To be brief....I was dropped after I had the lowest cost plan and had approx 5,000 min built up..
Poof...they treat seniors terrible!
Worst customer service on the planet! They have no idea what's going on. 20 minute hold times everytime. They ported my number and can't activate new phone they sent me. I've been without a phone for 3 days now and I've made 23 calls and counting (from a borrowed phone) Over 10 hours with them and I get a different story every single time. I could go on but trust me when I say stay far away from these idiots!
I've made 14 phone calls and counting, just to activate a new service. By far worst phone experiences I've ever had. Not once have a waited less than 10 minutes to reach the first person. I've paid for their phone and I'm a new customer. Still they can't activate their own phone! What a complete joke of a company. I'm done waiting on hold and done with these idiots!
Better reception and better coverage for much much less than my old carrier. I'm happy to have swapped to Pure Talk. I just wish I've done it sooner!
Best decision I've ever made! Superior service all around. My bill was over $100 with Verizon, but since switching to PureTalk my bill has only been $30. That's such a huge difference and I can put that money towards more important things.
Pretty easy to make the switch. Signal and service is really great and I'm saving a lot of money, so it's a win/win for me.
I swapped to Pure Talk from Straight Talk and so far my phone signal has been worse. I've been experiencing dropped calls and delayed text messages. Considering going back to Straight Talk or trying another competitor.
I've been with PureTalk for a few months now and so far I've been really enjoying the service. Being elderly, it's great to have a phone service that is affordable. Thanks PureTalk!
Your support associates have been very pleasant to work with whenever I had an issue with my phone.
Haven't had any issues in the past few months with PureTalk! Even better are the savings!
My fiancé had her account hacked with the help of Pure Talk, lost over 30K and after 3 weeks, hours of calling and emailing, is still not able to regain control of her account given to the identity thief
Pure Talk USA is phenomenal! The pricing is perfect and what you're getting for it is comparable to the big carriers. Speed is blazing fast and the reception is really good.
After 4g data is used up, you go to 2g. Fine. I get it. But then that stopped. I called, and they said they would turn 2g "back on". Unnecessary to cut it off and make me call to get it back on since its unlimited.
|Bring Your Phone:||Yes|
|Keep Your Number:||Yes|