PureTalk USA Reviews
User Rating Distribution
This is a company that has very little explanation for any problem. Have had service for 2 mos. and still no voicemail service and was told they would call me when it is corrected??
customer service number 611 takes you to red pocket and they don't know anything about Pure Talk, I thik Pure Talk got hacked. When I called 1 877 number they said I would be charged for the call and then hung up on me when I complained about their 611 number and the service.
Have had Puretalk for years. They "piggyback" on ATT's network. Sometimes have to turn cellular off/on to kick connection into gear when going from WIfi>Cell, No visual voicemail if u care abt that & a few other limitations like the group messaging (but I have iMessage) & tethering on XR issues. Most issues I don't notice in day-to-day use though. Support always picks up within a few mins and sometimes just answer -- helpful and polite in my experience. VERY cheap (the price is the price; no weird fees -- they just started charging sales tax though). When I consider switching to a "real" service to avoid the no-frills network, I see the price difference and it's just not worth it.
I am not tech savvy. I got a simple flip phone. Wanted to let go of my tracfone. Sadly I am keeping tracfone because the last 5 mo I have had puretalk it has been totally unreliable. I either cannot receive calls...they go straight to voive mail or the caller has told me it just doesn't go thru. Or I cannot call out, there is no 3G signal even though I have bars. I guess it's good for emergency calls when it says "emergency calls only" I have to use up many minutes when I call customer service from my tracfone...last time I got a snarky gal...guess she didn't like it when I told her I'm not tech savvy and she would have to explain and walk me thru it. Tracfone has be amazingly reliable for the last 12 years I've had them. It may cost me a bit more but being a senior and on limited budget, I will take reliable over cheaper and unreliable.
I'm very pleased with PureTalk USA. I have used them for over 3 years.
I've never had any problems with my service and the price is right! I've been with PureTalk for several years and I've never had a dropped call or any other problems. It is, indeed, wonderful to finally have a great phone service.
I had a trouble with the phone being weird when i first got it. I spent alot of time with tech support getting it sorted out. The prices are fair but its not easy to start out with.
I'm not looking for a ton of options for a phone plan so Pure TalkUSA worked for me. The plans don't have a ton of features but when you just want to be able to sign up and talk this works fine. The privacy features work fine which is rare in these days.
I had a very Tiring experience with Pure Talk starting from the SIM not working, to having to go back and forth with customer service to get the service I PAID FOR to actually work. Avoid at all costs.