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Optimum Mobile reviews: Read 106 customer service ratings

Check out what customers are saying about Optimum Mobile

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Optimum Mobile
1.8 (106)
Starting at
$15 /mo
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Customer Reviews 1.8
106 Optimum Mobile reviews
5 17
4 5
3 1
2 3
1 80

Is Optimum Mobile phone service any good?

Fast internet speeds, fast setup

My internet speeds are really fast and my sim card came in just a few days. It took 30 minutes to swap from Verizon to Altice. I'm happy this service has worked out for me.

Customer service, poor policies

Terrible company.


Altice mobile does nothing but steel from its customers. They are a completely corrupt business. I never get customer service agents. I can't get refunds. Can't even get internet service!

Bad all-around service

0 STARS!!!! They charged me for sim cards that they never sent!!! I tried to call them but the CSR didn't even know what I was talking about! I tried again but they hung on me!!! HUGE SCAM! Don't take chances with Altice!

Poor customer service, spotty coverage

They claim to have the best coverage spanning nationwide but so far I've gotten several outages and I live on the border of NY. Tried to contact customer service but it took hours to even connect with anyone. Even then they wouldn't let me cancel service so I had to go through AMEX to cancel. Avoid Altice at all costs!

Terrible customer support

This is company is absolute rubbish. It took over 5 months for Altice to credit a payment I made back in January! This is after months of repeatedly contacting customer service and being promised many, MANY callbacks.

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Optimum Mobile guides

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Optimum Mobile Coverage Map
2 min read
Feb 15, 2024
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