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Tello reviews: Read 102 customer service ratings

Check out what customers are saying about Tello

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4.1 (102)
Starting at
$8 /mo
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Customer Reviews 4.1
102 Tello reviews
5 62
4 16
3 6
2 10
1 8

Is Tello phone service any good?

Dead zones

The coverage decent - it's what you pay for but I'm still a bit disappointed. There are dead zones where I get either very little or no coverage.

Flawless performance

It took a few days for my SIM card to arrive which is longer than I would have liked but after about an hour of tinkering it's working flawlessly.

Quality calls and app

simple and clean app pricing's great customer service is awesome call quality is good would recommend

Great prices and features

Tello has just about everything you could want: great app features, incredible pricing, amazing cell reception. Thanks so much Tello!


You're almost, ALMOST perfect Tello, but I can't add my watch to your data plan! Hopefully someday my watch is able to share my phone's data plan.

Reliable service

The service is reliable but the internet is slow. Good price at least.

Reliable, wireless connectivity

Have it almost 2 years. Happy

Slow connection.

Not worth it. Moving to other carrier. When you exhaust the data. Even you upgrade to more data. Dataspeeds don't improve. I am stuck at 0.01Mbps. Avoid.

Works east

I oit used all Sprint towers NOT, but west of the missouri no connections. So if you are going west of Omaha or KC don't expect coverage. LOL on a 5k trip through the mountains it only worked in Sheridan WY, wish they had a REAL coverage map! Works great if you're in the coverage area


here is the email I sent to them: I am very concerned about what happened last week. In order to keep my minutes, you require me to renew manually. I tried to, the way I always have, by phoning in a payment. Without notice, this time your staff asked a bunch of questions and said that they wouldn’t take my payment. I phoned at least ten times to pay you, with little luck. Apparently, you’re doing things differently and you decided not to inform me. I was on my way out of town and it was the last day to pay without losing the minutes. Your staff refused my payment, refused to let me speak with a supervisor several times, hung up on me, insisted that I “log on to my account,” retrieve a password that I never received by email, etc. ad nauseum. I don’t have internet service and I do little business on the internet. Your staff insisted that they emailed me and “you need to log on to your account.” The only thing that worked was when I phoned and shouted continuously for over fifteen minutes at your worker. They then decided to accept my payment, and they said that they won’t do it again until I learn their new regulations, rules, processes and payment procedures. I requested an apology for the mistreatment. Your staff declined saying that didn’t do anything wrong. The poor service and the large amount of time it took just to pay my bill has forced me to reconsider keeping your service. Please offer a financial remedy and apology for the horrible experience I had with your staff last week while just conducting routine business like paying a bill.

PAYG is hard to beat

Pay only for what you actually use!!


The customer service is a bit rude. They enforced me to fix a problem I couldn't handle. You know, I needed help from them because I couldn't solve the problem. The customer service wasn't helpful for me.

Reasonably Priced

Paying for what I need and good data coverage? I can't say any bad things about this company.

Reasonably Priced

Tello is easily the best low-priced phone service I've used in a long time. Not only is the cellular coverage decent but customer service is very friendly.

Cheap Prices

Tello is cheap, but their data speeds can be a little slow.

Affordable Prices

Excellent coverage with low monthly phone bills. It's perfect for me

Mediocre Customer Support

Tello's customer support isn't the best. I got booted from chat support.

Affordable Prices

Tello is a fantastic alternative to the companies like T-Mobile. Their plans are very affordable. I just wish they offer data rollover.

Unbeatable Prices

The prices are unbeatable, but the coverage is sometimes a little spotty.

Amazing Prices

Tello focuses on customers rather than its profits. I can't recommend it enough!

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Rank Carrier Avg. rating Network(s) Price
1st Reach Mobile reviews 4.5 T-Mobile $20-45/mo
2nd US Mobile reviews 4.2 Verizon & T-Mobile $5-50/mo
3rd Tello reviews 4.1 T-Mobile $8-25/mo
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10th Red Pocket reviews 2.8 AT&T, T-Mobile & Verizon $10-40/mo
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