Virgin Mobile Reviews 2020

Read user reviews about Virgin Mobile

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Virgin Mobile Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star7 User Reviews

User Rating Distribution

5 Stars3
4 Stars2
3 Stars0
2 Stars1
1 Star1
0 Stars0
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1 Star2 Star3 Star4 Star5 StarRecommendedGreat product for a low low price. When traveling I don't always have service....

I have been with VM for years and I've had issues here and there but they've always been resolved. I love saving money and getting a good service!

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1 Star2 Star3 Star4 Star5 StarRecommendedAmazing service Travel roaming

Been with Virgin mobile 5 years and it’s been great

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1 Star2 Star3 Star4 Star5 StarRecommendedno major problemsconnection could be better

I've had no trouble with them for over 1.5 years. Connection is decent. They give you a lot of minutes and data. The customer support staff is really professional.

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1 Star2 Star3 Star4 Star5 StarRecommendedstraightforward and honestroaming charges

This is the best mobile provider I've ever had. It provides a cheap service at straightforward terms. Only missing travel free roaming, otherwise I'm so happy

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1 Star2 Star3 Star4 Star5 StarNot Recommendednoneadding new data is a nightmare

Every single month is a nightmare to refill data. You add money and your phone won't unlock, so you are forced to sit on the phone with a foreigner that you barely understand for upwards of 30 minutes to go through multiple steps to unlock it. This month was extra special for me, my phone service was cut off a week ago, but I IMMEDIATELY paid.

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer service always resolved my problems fastNone yet

I'm a new virgin mobile customer. I've contacted customer services a few times with general queries and they've been fantastic. Pleasant and helpful each time. Much better than some of the other companies ive dealt with before.Coverage is okay and the data speed is good too.

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1 Star2 Star3 Star4 Star5 StarNot Recommendedcoverage is okaythe support is terrible

I can't believe how bad the customer support is at Virgin Mobile. I finally got tired of having to call them and fix their mistakes so I cancelled my account and asked if I could donate the $68 to charity...They said no!

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Virgin Mobile Network Specs & Info

Virgin Mobile Network Specs

3G Bands:1900MHz
4G LTE Bands:800, 1900, 2500MHz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Virgin Mobile Company Info

Headquarters:One Kansas City Place at 1200 Main St., Kansas City, MO 64105
Customer Service:(888) 322-1122

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