Virgin Mobile Customer Reviews

Read user reviews about Virgin Mobile

Cheap Cell Phone Plans Starting at $10/mo - Compare Now
Write Review

Virgin Mobile Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star6 User Reviews

User Rating Distribution

5 Stars2
4 Stars2
3 Stars0
2 Stars1
1 Star1
0 Stars0
Switch Carriers & Save $600 per year - Calculate Your Savings
1 Star2 Star3 Star4 Star5 StarRecommendedAmazing service Travel roaming

Been with Virgin mobile 5 years and it’s been great

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedno major problemsconnection could be better

I've had no trouble with them for over 1.5 years. Connection is decent. They give you a lot of minutes and data. The customer support staff is really professional.

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedstraightforward and honestroaming charges

This is the best mobile provider I've ever had. It provides a cheap service at straightforward terms. Only missing travel free roaming, otherwise I'm so happy

Show More
1 Star2 Star3 Star4 Star5 StarNot Recommendednoneadding new data is a nightmare

Every single month is a nightmare to refill data. You add money and your phone won't unlock, so you are forced to sit on the phone with a foreigner that you barely understand for upwards of 30 minutes to go through multiple steps to unlock it. This month was extra special for me, my phone service was cut off a week ago, but I IMMEDIATELY paid.

Show More
1 Star2 Star3 Star4 Star5 StarRecommendedCustomer service always resolved my problems fastNone yet

I'm a new virgin mobile customer. I've contacted customer services a few times with general queries and they've been fantastic. Pleasant and helpful each time. Much better than some of the other companies ive dealt with before.Coverage is okay and the data speed is good too.

Show More
1 Star2 Star3 Star4 Star5 StarNot Recommendedcoverage is okaythe support is terrible

I can't believe how bad the customer support is at Virgin Mobile. I finally got tired of having to call them and fix their mistakes so I cancelled my account and asked if I could donate the $68 to charity...They said no!

Show More

How would you rate Virgin Mobile?

Best thing about Virgin Mobile?step 2 of 6
Worst thing about Virgin Mobile?step 3 of 6
Tell us about your experience.step 4 of 6
Would you recommend Virgin Mobile to a friend?step 5 of 6
A little about youstep 5 of 6

How human are you?step 6 of 6

Your review has been submitted. Thank you!

Loading

Virgin Mobile Network Specs & Info

Virgin Mobile Network Specs

tr>
Network:Sprint
Technology:CDMA
3G Bands:1900MHz
4G LTE Bands:800, 1900, 2500MHz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Virgin Mobile Company Info

Founded:2001
Headquarters:One Kansas City Place at 1200 Main St., Kansas City, MO 64105
Employees:50
Customer Service:(888) 322-1122
Support Email:ourteam@virginmobileusa.com
Website:https://www.virginmobileusa.com/
Wikipedia:https://en.wikipedia.org/wiki/Virgin_Mobile
Facebook:https://www.facebook.com/VirginMobileUSA
Twitter:https://twitter.com/virginmobileusa

The Best Prices on the Best Networks

All low-cost carriers are powered by the major US networks

3 Great Ways to Save

Compare Cheap Phone PlansSIM CardSwitch & save over $600 per year!Compare PlansCompare Cheap Phone PricesSmartphoneSave over 50% off MSRPCompare PricesSell Your Phone for CashSmartphone with dollar signGet 50% more than store trade-inCompare Prices
Compare Plans