Visible reviews: Read 163 customer service ratings

Unlimited everything on Verizon’s network what more can you ask for

When I first switched to Visible I found that my voicemail did not work. After several days of communicating back and forth, we finally got it to work. Just recently the same thing happened again. "We are unable to find the mailbox you are looking for". This cost me several important messages. I decided to go back to my original carrier. When you pay your bill, you are paying for the next month of service. Visible decided to terminate my service because I was going back to my or…iginal provider. I had already paid for the month of May but Visible terminated on May 8, 2021 because that was the end of my cycle. Visible has refused to refund the money I paid for the cycle beginning on May 8. They claim that my account is ineligible to receive a refund. So here I am paying for a service that I will never receive. I will be contacting the BBB and CFPB if Visible does not make this right.Show more

I have been with them for 4 month with a party of 4 lines. Honestly speaking, do not sign up with this HORRIBLE carrier. This carrier has been giving me nightmare since day one. I bought the iPhone 12 pro max from them and I had issues starting with my first call (drop call). I, along with all other lines from different city with different devices, have experienced call issues that we have never had: drop calls, the other side can't hear me, call fails, white noises, and some other call iss…ues that I didn't even know it was exist. This happens to all our 4 lines in various areas with different devices DAILY. Yes, I like the price but I can't stand not be able to make a phone call. Customer services? No hope. I am in the process of switching all 4 numbers to other carrier.Show more

Offshore customer service. 60 to 80 minute wait times to just chat. At least 10 minutes between responses. Unable to resolve issues after two weeks. Claimed cell phone tower congestion. Total ripoff. Initiating chargeback through Discovery since these folks will not refund my money.

I was waiting on a return to be approved so i could cancel my loan & not be penalized for nonpayment. The phone was delivered back to Visible on Feb 18. It was never used. Never turned on. In perfect condition. Long story short, each time i spoke with someone, they assured me that I would be kept up to date and sent an email as confirmation. This never happened which is why I literally ended up calling every week just to see what the deal was. The first time, they told me they’d escalate t…he order, I was told the return for the phone had been approved and finally they told me everything was good to go and that they would call and cancel the loan for me and reminded me I’d get an email confirming all of this once we got off the phone. Well I never received an email so I had to call again the next day. I find out that the phone is still sitting in the warehouse since the 18 and at this point, its March 5. everything they said was a straight up lie. It’s been a complete nightmare!! I also told the loan company the deal and they’re saying I still gotta pay in the meantime until the return is finalized. I have done everything I’m supposed to do plus some. The customer service is a joke. They’re unprofessional. There’s nothing good about this company period. It seems like they’re just out trying to scam people. Stay away!!Show more

I signed up for Visible and have had to replace my SIM card five times in less than a year losing service for 48 hours at least each time. Visible customer service is contracted to an offshore call center and normal experience is 50+ people for live chat and 60 minute wait time is not unusual. I finally found out that Visible sold me a Motorola E 6 phone that has a well documented history of not recognizing SIM cards. Customer Service was not aware of this defect. On the margin, the $5 per month… savings is not outweighed by the very poor customer experienceShow more

No hotspot so I was chatting with rep (no way to ever call them) She tried things for about an hour with no luck. Then she proceeded to tell me I need a new SIM card and they would send it out. What she failed to tell me is that they turned off the current one right after we closed the text chat. The text people were very sorry but No one at the text center can fix her mistake and turn my SIM back on. I am in the middle of a couple of business transactions with no phone. I asked for a copy of th…e text chat and they told me to get a subpoena I WOULD NOT recommend this company . Save a few bucks on Visible but how much wasted time and distress get I get for my moneyShow more

The service is absolutely awful, and is completely scratchy — if it works at all. I only had the phone a little over a week and sent it back. I discovered that i had absolutely no service when I drove to my school that is about 1 hour from where I live. The service is not the only thing that is INvisible. The customer service is because all you can do is chat online!!! This is an absolute waste of money and time. RUN AWAY QUICKLY. Like my dad always told me, if it sounds to good to be tr…ue, it usually is.Show more

I purchased an I phone 12 pro max from Visable.They promised 24 hour delivery. It has been 10 days still no iPhone. I contact them and they refuse to send me the I phone and refuse to refund the money. They blame FedEx. I did not hire FedEx. If FedEx lost the phone Visible should make it right with me and file a claim with FedEx. I should not have to lose over 1200 dollars because their shipped cannot or will not deliver!

I was without service for 3 days. Talked to countless people that came across very kind but ultimately could not solve my issues. After all of the back and forth they are insistent on keeping my money. My guess this is how they make money. Appears to be a total scam! Don’t sign up for their service. You can guarantee I’ll tell anyone I know to steer clear!!

Ordered my phone and received an email that my address was updated. Odd! So I reached out to Visible to confirm my address as there is no place to do so on their website. Customer service told me they answered all my questions and disconnected the chat. I haven't even received my phone. Of course, it was too good to be true. Please save your time and energy, go elsewhere!

I do not know if anyone else had this problem but I have an old Verizon phone and a phone I brought from Verizon a year ago and I tried bring over both phone (the older Verizon phone about eight months ago & the new one a couple of days ago). Both times the website stated that my phones was not compatible and I would have to buy their phone. How is a Verizon phone not compatible with their service, if they are using Verizon signal. I feel they just want you to buy their phones. I gave a tw…o star because the unlimited plan seems good, only if you could use their service.Show more

Horrible phone service, lies from customer service, and they do not honor their advertised promotions. Please don't sign up with them!

Is it a Verizon or Visible problem? Download speeds seemed capped at 5/mbs, that I understand, but upload speed??? Have yet to get anything over .1 /mbs and often I need to resend request for webpage as it times out. I live 15 miles from Seattle, using Pixel 3a and Visible service is almost none existent compared to my Tmobile service at same location with same phone. Unlimited data was the reason I switched, but because of the results, I'll be switching back after 1 month of pretty poor …service.Show more

If I could leave zero stars I would! I just spent two days trying to place an order with visible for their phone while they put temporary holds on my card and said I needed to check the card information. I tried 3 different cards and couldn't place an order. There is no true customer service there! I was told by one of their chat representatives they would email within 24 hours and call me the next day. neither happened. Their chat representatives tried to tell me they don't put temp…orary holds on cards and I sent pictures on Instagram proving they did put 3 little holds on one of my cards so I know I have the numbers info entered correctly. I might not be so upset if they have not made an appointment to call me at a specific time and then didn't even have the decency to call me while I took off work to make sure I was there for their call. Why would ANYONE sign up and pay a company that is only going to give them grief? That's not something I will do. No matter how cheap they are. SHAME ON YOU VERIZON! For creating such a shoddy website and company and for disregarding people who are trying to pay you!Show more

I’ve been in visible for about a year now and it doesn’t seem to get better, I’m in an area they say has amazing coverage but am constantly finding myself with one bar and my phone never loads anything if it does it takes about ten minutes, I think when I had cricket it was better than this. I’m severely disappointed with the false reviews and all this fake talk about it being a good company. If it was good they would have the reviews in the app they own not a separate one. I’ve tried …to just get used to it and I’ve tried waiting it out or resetting my phone or going outside and no matter what it’s always one bar, even if it’s at two it’s still the same and does not work. The first month it was okay but after the first month it all went down hill.Show more

I ordered service and the phone I paid in full for the phone, then found out they would be switching to 5G by the end of the year this happened and late November. I only found this out because my phone that was supposed to show up in 2 days was not going to show up for 4. When I text message customer service because you can't call they told me I could simply refuse the phone and order another one. When I did as they asked I was unable to order another one cuz I found out afterwards that you… can't order another phone until they receive the first one back and this could take 5 to 8 business days meanwhile because they ported my number my current carrier limited my service and I could no longer receive texts. I messaged visible customer service again and explain to them that I needed a phone, and I didn't care if it took a while for the credit on the first phone I could pay for a second phone. They told me to just create another account and order a second phone,this can't be done if your porting a number because the computer recognizes the same number and tells you to bugger off. I messaged customer service again explained it again and was assured that everything was fine and fixed and that I could order a phone. This happened at 11 p.m. at night so I didn't order a phone until the next morning I was already on with customer service for 2 hours at night and this had been My 6th call in to visible mobile. The representative I spoke to that time instructed me that a complaint into the better business bureau would expedite matters on my behalf and that he was going to personally make sure this went up the chain to corporate after reviewing all of my conversations with customer service. After I still wasn't getting the phone and we're over a week waiting for a phone that wasn't coming I was told by a manager that I could just continue to wait and suck it up. My other option is they could release the port request on my number but this would take an additional 24 to 48 hours to review. When I told him to release the port I got an email back saying they would not release the port because their system had mistakenly sent me a SIM card. I messaged into customer service one more time and ask them if the SIM card had a keypad so I could dial and make phone calls or if I was supposed to insert the SIM card into a candy bar since they would not send me a phone. I was once again contacted buy a manager this one claiming that he could fix the whole problem and that I should not have had to suffer through all of this nonsense. His resolution to me was no resolution at all the only thing they offered me after nearly 10 days of constant messaging back and forth with customer service was to actually release my port within the next few minutes. My port did not actually release for 3 days. I would avoid visible mobile at all costs I would pay twice as much not to use them.Show more

Where do I start... My first order was unable to be processed because my shipping address was different from my billing address. I chatted with different agents over the course of weeks 25+ times before one agent felt such compassion for me that she called me and broke the rules in doing so. She advised me that although I was repeatedly promised a call back I would not receive one and I needed to open a new acct with a new email submit payment through PayPal.It worked and when I received my Sams…ung A51 phone it was invasive and would not allow me to disable BIXBY. When I tried to order an Apple phone they said I would have to open another account in order to purchase a second device. I told them that I would be without service and I was not willing to do that. I asked to port my number back to previous and they shut down my service and would not allow me to connect to que again.Show more

Good price but just not worth the headache of getting it to work when you really need it to.

They are great. I ported two numbers with just a little hiccup getting one of them activated. Couldn't validate my email, finally realized I needed to search visible in my emails to pull all them up and found most recent validation link..after that no problems. They are truly unlimited with no data throttling ever!! They always have depriortization but it is never a problem where I live. (Southwest suberbs of Minnesota). I can watch Netflix on hotspot with no problems. My data speed i…s always good on my phone..very very pleased with them. I came from first boost ( after dish took over and started throttling my data to 2g) and then Hello mobile (who said on their website they only depriortize after data cap on unlimited plan, nope, they throttle it to 2g ALL the time.). I recommend highly recommend this service if you don't live somewhere that depriortization will be an issue. :)Show more