Spectrum Mobile Reviews
User Rating Distribution
The first called, I talked to a kid, that was still in grade school in the hood, so i called the next day and talked to someone, with knowledge and was told I was being verified, no comtact, then a email two days later saying , the order was canceled, because they couldn't contact me. The bill would have been separate , from the cable bill and charged to my credit card directly, The first month was going to be a double payment. We have a charter home phone and the email made it to me, so why couldn't they call me. A week into this and I find out my phone is not coming. I have good credit, these people have problems.
Customer service does not share all of the plan details.
My mother was with my father in the hospital while he was sick. That night she went to my sister's house to rest. At three in the morning my home phone rings needing to get a hold of my mom cause my dad had coded and her spectrum phone wasn't working so I gave the hospital my sister number so they would know what to do if he coded again. Her mobile phone did not work at all the weekend we all had to say goodbye to our dad. If i didnt have the land line up with me in bed he wouldve died cause they could get through on her spectum mobile.
It was a mess and we are very disappointed in their sevice.
No "readable" transcription of Voicemail messages to text. No way to reduce 35 seconds of ringing before Voicemail picks up. My caller-id shows as "wireless caller" instead of my real name, inviting hangups and rejects and no-answers since it looks like a robo-call or spammer.
Ebony gave fantastic service (Milwaukee location)
i use my phone at home(Spectrum WiFi) and at work WiFi. phone cannot connect so i have to use Cell data. there goes my 1 gig usage out the window.
best service ever
I paid off my device and it took me 2 days to unlock my phone. Spectrum mobile sucks.
I would advise against getting Spectrum mobile.
The service is shit. Everywhere i go i have bad service and i have made phone call after phone call trying to get someone to help and everyone is so rude and un helpful. One lady told me these exact words "sorry there is nothing i can do" They also may say unlimited data but once you get to a certain gig (which is not that much) they slow your data down so it makes it impossible to even use your phone. Steer clear from spectrum mobil. Luckily T Mobil will pay off the rest of my phone plan and i can be done with the headache.
I do not have a cell phone. I been trying to add mobile service to my account since March 25, 2019.
I tried online, and had to chat with 2 customer service people. They verified my SSAN and found a mismatch. They could not help me.
I couldn't update my account.
On March 26, 2019, I went into the Stockbridge, GA service center. Myla was helpful enough to get my phone ordered. When I got home, I needed to send a copy of my utility bill and ID.
Today, March 28, 2019, I verified they received the documents. They completed my order. Delivery was supposed by 24-48 hrs by FEDEX.
I just checked the tracking number, and the scheduled delivery is Monday April 1, 2019 by 8 pm. over 96 hours.
I am considering cancel the mobile service, and using a competitor.
I am extremely disappointed and frustrated with this process.
Spectrum made sure they took my money.
Another issue is No way to contact MOBILE Spectrum without a phone, and the Chat for Cable, Internet and Residential phone cannot assist mobile customers.
Worst experience ever.
Activation is still not complete and has been "escalated" to tomorrow. Customer service reps are useless and they require your entire account details to talk to you each time. Unfortunately this is typical Charter/Spectrum "customer service".
Called for the $14/gig plan - but it is only available if you buy, (lease), a phone thru them, you can't bring your own phone. The prices on their phones are about 3 times what you can buy the phone on the open market. Then they try to sell you a protection plan that is about the same cost as the phone. By time you add it all up the $14/gig is about 3 times that, and will increase more should you ever go over one gig. Run! They have horrible service on the cable side, my fault to assume that the phone side would be any different.
The customer service is awful and terrible at the same time nothing is good about spectrum
I love getting the same service and new phone for a lot less than I was paying just for service at Verizon.
I am a spectrum customer. I/we are currently using your bundle service,( tv, phone, internet. Would like to get a couple of phones for adult in-laws, but can’t seem to coordinate with you folks.
Where to start? I was with Verizon and saw the promotion Spectrum was offering as an existing customer and decided to jump on it for the new S10+. I went with the pay by the Gig plan and after a few days was switched over to unlimited without my authorization which was the first issue. The second one was the phone will not hold a call without dropping service and calls are dropped after 2-4 minutes. After numerous calls to techs and so on with no sort of fix for the problem I am now waiting for the final cell phone troubleshooting team to check the problem and send me out a new device if they cant fix the issue. Now all this time I am without cell service, which for me is not good for work related issues. I had told them that I would want to send the phone back and just get a refund which they stated I would be charged a restock fee. Really? For a phone that doesnt work and that's not in my control? All the while I am being charged for services I cant even use and if I cancel I will lose my number that I ported over from Verizon. I should have never made the mistake of choosing spectrum mobile.. Just save yourself the headache.
Wouldn’t change my plan even though it was their mistake... my bill was ridiculous... I wouldn’t recommend spectrum mobile to anyone!!
Had Spectrum Mobile for 10 days. Spent over 15 hrs with tech support for various questions (not counting time on hold). I could tell they were new to service as they kept putting me on hold-probably to look in their manuals or ask for help. When I cancelled to go back to Verizon, they never cancelled. Finally got that resolved and happily went back to Verizon and as a plus my reactivated plan ended up being only $3 more than Spectrum! Don't get Spectrum until your city has store support.
We spent over ten hours trying to order, using three different cards, all three cards declined as possible fraud, could never get the charges to go through, despite ten hours on phone with Spectrum and advising financial institutions that it wasn't fraud.
do not order cell phone service from Spectrum.....ordered phones they were sent to New York City and turned on...Someone at Spectrum changed shipping address to New York City....So, they refuse to get my money back for purchase of phone and I have a 24 month contract with them...So this will cost me about 3000 dollars...FRAUD the address changed happened in Jamestown NY
On January 31, 2019 I called to get more information about this new service, after some time the I make a decision to switch in to Spectrum Mobile. The same day I paid $224.76 for starting my service, 3 days later they sent me a box with 3 phones, opened the box but, that was not what they promised me. I call their number and get the instruction for returning, I followed the instruction by the book. On February 15, they posted on my Visa Card $27.57 I called the same day, a Rep. told me, "I will transfer all this information to my supervisor TIFFANY, she called me about 7.00 pm the same day, that she going to take care my claim. Again the posted in my Visa Card, two more amount of $27.57. I called again and talked with Paul he did the same, he will transfer my claim to a new supervisor KIRK. They never refund the rest of the money of $142.05. Before you change to this Spectrum Mobile make sure you get what you order, because if you have to return to them they will gave you a hard time to get your money back.
I need a call
I just switched from Sprint where coverage was spotty and it cost me over $83-$84 a month. With Spectrum Mobile, I got a new phone and signed up for 1 GB plan for $14 a month, which rolls up if you go over for another $14 and they'll roll you up again if needed. Plus they're on the Verizon network and you don't get any better coverage than that. My total with my phone and 1 GB plan, I'm paying a total of $55.99
very professional, knowledgeable, and easy to talk to!! tell them what you need and BLAM!!! the best possible solution.
My phone Reachedtheir 20 gig limit and my phone basically did not want to work after that I haven't Samsung as slime they're telling me that it should have worked really that seeing any issues but all it did I could not run my Google maps I could not do anything they kept saying to please check my internets
Spectrum unable/unwilling to help me with data overage issue. Other companies will work with you. Multiple customer service issues over 6 months. Brand new system over there they are still working out the kinks. Do not recommend.
Spectrum mobile won’t tell you their billing starts 7 days after receiving your phone even if you don’t activate your phone. If your previous carrier service doesn’t end by the 7 th day you will end up paying for double phone service you don’t need.
Although I appreciate them taking the time to speak with me today, After lots of waiting, escalating the call and actuallyahving to call them back when they failed to do so for me. I do not at all feel like Spectrum (So far) even tried to do anything to resolve my issue for me today . Per our conversation, There was absolutely no resolution offered in anyway. What ever happened to the customer being right or what ever happened to retaining a customer and wanting the best for him or her as a service provider?
My experience is that because I was dissatisfied with the wrong phone or the incorrect phone being sent to me in the first place, Spectrum is penalizing me for their mistake. (charging me $350.) for a mistake that was theirs in the first place!
Apparently I'm not the only person that is having a hellish experience of poor customer service! My question is, how does spectrum expect to stay in business and be leaders in the mobile phone arena with this sort of service?
the fedex driver stole my phone and spectrum mobile said it was my responsibility. they wanted to keep billing me, they didn't want to send a new phone even after the fedex driver tried giving me an empty box and i refused to accept it. i made a claim with fedex and went to the local PD, which is spectrums procedure and i was still denied a new phone and spectrum still wants to charge me for the service and phone. i told the supervisor of spectrum mobile i was unhappy with the service and treatment from them and i want to cancel. they couldn't cancel me. i said i was gonna dispute the charge and he told we they would come after me. they have the worst customer service ever.
Just recently switched and glad that I did. Excellent service area and love that I was able to get a new phone and not paying overly expensive for all the other stuff that other providers throw in there
Former Sprint customer, paying $103 a month. I couldn't even get a signal 75% of the time. With Spectrum I pay $80 for 2 lines ,1G of data but didn't even need it since wifi is available at home and work!
So glad I switched, and got new S9 phones in that price!!
had service for 3 days and shut it off because of there customer service
returned phones to the store and the have pulled over $500 HUNDRED OUT OF MY ACCT
every time u call to try to resolve the problem u get some kind of run around
3 weeks we've been trying. We have spectrum in our house already. They are not smart enough to let me sign up for spectrum mobile. Impossible to get them to let me sign up.
I hate the fact that you can only pay your bill through auto-pay. My checking account was comprised and I tried paying my bill at the spectrum store, walmart and even offer to mail it in. They refused, so my phone was turned off!! have you ever heard of a cellular company having only one way to pay a bill? That is ridiculous!!!
I needed to move my payment by 1 day because my check was messed up and they couldn't move my payment 1 day so I wouldnt get a finance charge through my bank. They also messed up our account and finally after about 4 hours and 5 people later they got it fixed but only with credits next month so we still had to pay $ 352!!!!!! Not impressed right now I hope they step up their game
tried 3 times to sign up even after agreeing to purchase there over priced phone
I got my service mid-January and have been waiting over three weeks for my tech support ticket to be addressed. Very long hold times, first line reps do not know anything at all, have to give a ticket and no one ever addresses it. Supervisor didn't care, just said they're backed up. I said they need to hire more people and she insisted it had nothing to do with how many people they had, it had to do with too many outstanding tickets. This is the mindset of a supervisor there. If anything goes wrong you are all on your own.
I called around December to upgrade my internet and tv service the sales lady told me that spectrum now have noble service and it’s cheaper then my T-Mobile which it was not true anyway my first bill $372 and when I called them the soul called supervisor name Wylie ID# 2765220 was very rudely and awful. I can’t switch because I have contacts with them do not switch to spectrum mobile they’re terrible and very bad customer service I don’t know they are employees from
Buying a new phone quickly overtakes the savings.
I feel misrepresented. They didn't inform me how much the phones would cost orvthat I had 30 to cancel and not be charged for the phones.
Existing Spectrum customer; had to call to find any relative information, only to find can't import existing Android phones; also don't offer Mobile Protection in NY. VERY LONG hold time for customer service (no surprise) and reps aren't much help.
I have been trying to get my phone sent back to me for two weeks now, I wanted to swap my phone within my 30 day period, I went back to the store to swap phones and was to I had to ship the phone to the warehouse evrn though I purchased the phone from the store, I made r trips to the store to swap the phone(didn't happen), mobile agent told me that I would gave to ship my phone (didn't make sense) but I received a shipping label and shipped my phone, now I'm catching hell trying to get my phone back, I've been told one lie after another, the only reason I'm trying not to go to another provider is because I want to keep my #. This swapping phone crap has been going on with me for over a month now and I'm still been billed for a service I have not used on almost 3wks
They sell me the phone and service with the wrong information. I just lost $167. And know when I call to ask for explanation or investigation nobody know who I can contract. Very frustrated service. I sad I been years with this company.
Overall ok. I do not know if they are actually going to call me within 3-5 days to get my deflective phone replaced. New iphone7 with 32GB could not connect to internet. Took a whole day of troubleshooting with Spectrum technicians to figure that out. If I could actual get new good phone, probably, this would be a 5 star rating for them.
Trying to port 2 numbers to Spectrum. Was told at the store that I could only purchase a new phone online but could bring in a current device to be activated at the store. Purchased the new device and activated it. Went back to the store and they tell me they can't activate the other phone. They are telling me I have to buy another new phone. Their advertising clearly says you can bring in your own device. I feel like I'm being held hostage to buy another phone No one at the store or with customer service can tell me why this is happening.
US Cellular covers all of Maine; Spectrum rides on Verizon towers; coverage spotty, cost significant. A year from now you'll be sorry.
been the most unpleasant experience
costumer service is lees than now im being charge for phones and service I don't have When asked to talk to a supervisor said it would be 72 working hrs??
I have a very private number. Only 5 people knewof that number. Once I transferred it to spectrum (rectum) I began to receive calls from solicitors both day and night. To daye in one month's time I have received 49 verifiable calls that were spam!
CS has no idea what they are doing. First 2 bills had charges that were added and no one could explain why those charges were not reflected on app, online statement or email reminders. First bill they tried to charge me additional $600 for a phone that was returned 1 week after receiving. No one could explain why I received email saying phone had been returned and restocked but the phone was charged to account. Spent a total of 5 hours with different reps and supervisor before that was handled but not before they shut off service on both lines. Second bill showed additional $55 the was not listed in bill break down or shown in data usage on app. Rep advised that it was for data overage but was unable to provide any answers as to why I was not notified via email (have alerts setup to notify my when I hit 1 GB) why I couldn't see it in app or through website. She gave me no answers but had a supevisor call me back with no answers. She said several times "I don't know why you can't see that" "I can't send you anything that shows there was a data overage" "I don't know"....I think its safe to say she doesn't know. Horrible! If I hadn't sold our straighttalk phones already I would cancel service and head right bk to them. I would not recommend this service to anyone and as soon as I can find myself and my daughter a phone to take to ST I will be leaving.
TOLD ME TO RETURN A DEFECTIVE PHONE AND IS CHARGING $35 RESTOCK
I placed an order by phone for an iPhone Xs Max. They sent the iPhone Xr instead. I called to have the phone exchanged and two weeks went by and their return department is still deliberating my exchange, however, they charged me the sales tax, surcharges and the first month's service fee for BOTH phones, and I don't even have any. I called several times during the past week and each person I spoke to would tell me different policy rules and would have little to add, or they'd tell me that they were going to process a cancellation or refund, and then I never get an email notification reflecting that, and they have sinced charged my debit card over $300! I am frustrated and going broke!
When they offered me the deal to switch, I told them they didn't have coverage in the town I work in. The man said he zoomed in to the town and it had perfect coverage there. I activated services and was then stranded in a town with zero means of communication for 3 days. It took almost 2 weeks to get someone on the phone to disconnect services. There a lot of dead zones even in the 4g areas.
They will hose you on data usage. Don't believe their pricing. You will use a lot of data even if you don't believe you will or haven't in the past. Don't don't don't switch to them! You will regret it!
Signed on in Dec. Got the 14 per gig plan and a phone that ran 25 a month. First bill was 39.85. Great call quality and i-net. Only complaint is that their spectrum mobile site is constantly down. Every time I attempt to log on I get the "our site is temporarily down". Been that way for a month.
Please don't choose spectrum! I got a new cell thru them excited too. But I got a new number and they must sell their numbers. I get over 30 B.S. calls a month..sucks.
i cancelled within 3 days and sent back the phone I never used or even charged I have had to call over and over to find out where my refund was.
1st they inform me that the phone was damaged and I would not get my money
2nd I spoke with a manager I insisted I did not use the ph I only looked at it
and she said in 10-15 days I would receive my money.
3rd Called my bank funds not there
4th called spectrum again still shows not refunded and again the person put it thru again should of been in my account by 1/2/19 still not refunded
FYI anytime a refund is due the company has 10 business days to refund the money.
Message of the day be careful as they do not and never did advise me of a restocking fee!!!!!!!!!!!!!!!!!
I Can't use the Internet on my phone they have horrible data coverage in the Lake Tahoe and surrounding cities
Going on a month and still trying to get my number changed over to the new phone from them. If we had not already purchased these phones I would leave them!!!!!
I wish they would support Apple Watch and my tablet oh we'll hopefully some time soon they will
Rates aren't very competitive but nationwide wifi is a plus
Spectrum mobile is so much cheaper. I'm tired of paying verizon prices and spectrum mobile provides my family with what they need at an affordable cost
Spectrum won't let me bring my phone to them even though it's compatible with Verizon.
I am very happy with spectrum after moving from att. Service is great and Im saving a lot of money
Service so far has been great! I love spectrum mobile!