Spectrum Mobile User Reviews
User Rating Distribution
I went with Spectrum to save money on my bill. The phone service itself is not as good as Verizon like they claim. The customer service it awful. I lost my phone and when I got it replaced it is taking 4 DAYS to get turned back on. Customer service will NOT help me and hung up the phone when I asked to speak to someone that could help get my phone activated. Done with this company.
Like everyone else I was told that I would save 40% over any other carrier. In the begging it was true. I have 4 lines so I thought that it would be best in I pay off 2 phones plus drop to a lower plan. This caused my bill to increase so I called "customer service" just to listen to their psycho babbel excuses and accomplish nothing. I found out the hard way that Sprint and Verizon still beats Spectrum in the long run. Do not waste your time switching it only saves you money for a couple months but they will get it all back.
The worst ever, they don’t explain very well on how the service works or what hidden fees they have. If you are on the gig plan just to save money it’s not worth it. Also if you happen to finance your phone and you decide to pay it in full , they want you to call them to request the phone unlock. The person I spoke to stated it will take 24 hours for this process. Nothing happened and I call Spectrum again and now they say it takes about 5 days. That’s crazy.
Worst deal ever!! They told me unlimited everything and want to charge me $300 for “ going over my gig” !!!! They will even charge you to return the phones back. So I have to pay them $200 just to cut them off (there’s no contact).. so why do I have to give when they the ones that lie about their offers and deals..
I am 66 years old, I have never dealt with a company as corrupt and dishonest as this scum company
New to service, so may need to update this after I receive my first bill. Supposed to get a rebate for turning in my old phone. Had to keep calling to get the mailing label. Hopefully will get there in time to qualify for the rebate. Also, may ride on Verizon lines, but my coverage sucks even though the coverage map drills down to my specific address with 4GTE service. Calls drop and call quality is really terrible at my house. Customer service people are really friendly, but no explanation for poor quality calls. Can't go wrong with the price though ($14 inclusive) - assuming that when I get my bill all is as stated.
Returned two phones after three days and went straight back to T-Mobile. Customer service is garbage they don’t give a rats ass about keeping you as a customer, and then auto charged my card for “damages” to one of the brand new phones. The damages were finger prints which lowered the value of the phone according to them! Refused to take my card off file luckily my bank wouldn’t accept the charge so I told them to shove off and they can bill me and I’ll dispute it. Customer service rep talked over me and kept telling me I was wrong and they can charge what they like because I agreed that any damages I would pay for. Funny since both phones were immediately in cases as soon as they came via the mail and I only had them three days. Fingerprints can be wiped off. Just a bunch of thieves. Never had issues with their internet which is separate but I don’t know what kind of games they’re playing in this other section
They never explain me how everything works in when I send the cellphone back in tha same condition before the 14 days they still charge me 121 dollar that is not correct
Awful customer service. Do yourself a huge favor and stay away from this one. Too many issues don't even know where to start!
Costumer service is horrible. The wait is forever they keep transferring you and each one of them has a absolutely no clue. They lied to me about the plan and ednded up being different from what they told me. So i decided to return the phone they shipped and was charged 50 dollars. So don't even bother so I'm saying with T-Mobile forever!!!
its been a week and i paid to get phone unlocked and they still wont unlock it...
I am on disability
Bill debited from my account each month on 26th. I have requested numerous times to change the debit date until the 30th so check would be in account. Spectrum does not have the technology to chane the due date once you get your service.
This month i did not realize until the 8th so my payment was returned because the bill beat my check . I called and ask for 5 more days service until friday so i would not be left alone with no service as i am disabled. I talked to two different customer service personal neither of which could help me. Since i am disable i have no phone service until Friday but they would not make an exception.
I could pay for service now and make phone payment on Friday but they still would not work with me.
Spectrum is not disability friendly not do they care about disabled people.
no good they can close your account they just stop the phone from work
I was a call center agent for spectrum mobile billing - I was told to basically help customer yet the company wouldnt give me much options for helping. The store employees at spectrum stores lie to customers or rush through orders and not offer insurance, not process trade orders correctly, put on BTG plan but say its Unlimited, lie and say ipads are free, lie about the bills being combined with spectrum home service (they are separate) among many many other fabrications because they are under staffed and undertrained. Convoluted, corrupt, and scams!!! Stay away! wish i could rate -5 stars
So I call customer service and I order a phone. Was charged. Money was deducted and shipping details were sent. I continued to track the phone but realized someone else had claimed the phone. I called spectrum to complain but I was kept on the phone for hours. While that was going on I decided to go outside to check the names on the mail boxes to see if anyone in my apt picked it up. To my greates surprise my neigbour nesxt door had signed for the phone. When I went to enquirer why they signed for my phone, I realized that the package came in my neighbors name. I called Spectrum mobile to report, they picked and kept me on the phone for another hour. The neighbors could not release the phone. They tried calling Spectrum mobile but was placed on a long hold. Finally after another hour making it a total of 3 hours. I was told they could not find my information on their record. How is that? The lady I spoke to initially took all my details I mean all Fromm social to DOB to address and card details and money was deducted. Finally after 3 hrs I did not get a phone, I did not get my money back and 3 hrs of my precious time wasted plus I do not know if the fraudulent person who took my order has kept my details. This is so scary and the supervisor did nothing to get my money back instead he was concerned about selling another phone to me. Spectrum is a fraudulent and disorganized network. Please do not leave your network no matter how bad to port to this useless and fraudulent network. Do not also give them ur details as they do not cannot hold their staff responsible. They could not even find the lady who placed the order! What a terrible organization. Please people avoid like a plaque. Spectrum mobile is pure fraud!
Me and my husband have two lines. We thought that once we switched from MetroPCS when we were paying $94 a month for unlimited everything data everything. Spectrum said that we would only be paying $48. Thinking unlimited data and everything we asked them they said yes unlimited data everything for only $48. We asked was just $48 plus tax they said no just Forty-Eight dollars. We finally received our galaxy A20 phones they look cute however it's not Unlimited because for two lines even though you're paying $48 a month you still have to pay money if you go over the gig that they give you. Mind you if you and your husband have two lines on one plan you both are sharing the gigs . That was not explain to us. So now we wanted to leave Spectrum but if we leave and go back to Metro PCS we will be paying $229 for each phone. And they will deduct it from your account if you want $20 a month. Now they explain to us if we want unlimited which we thought we was getting in the beginning we would have to pay $45 per phone which is $90 plus $10 for something else which would equal $110 a month. Why would I want to pay more when I was paying less with MetroPCS. They didn't send us any kind of disclaimer explaining anything they didn't tell us until we spoke to a representative again who told us that if we sent the phones back in 14 days we wouldn't have to pay anything. Nobody told us that they didn't send any kind of disclaimer with the phones we didn't sign anything so they could tell you whatever they want and it's like you're trapped. I didn't sign no contract but now they're telling me that I have to pay $229 per phone if we want out
this is a fraud and it's a scam. Be careful they are fast talkers and will try to Swindle you
Hours for Metro PCS for 7 years never had a problem with receiving unlimited service. I would have never left MetroPCS had I known this. I asked all the questions before I switched now it's something totally different. run and stay away from Spectrum mobile.
they sold me over priced defective phone that supposed to be unlocked but i cant use it with other company customer service told me the new provider should help me
I CANNOT tolerate this horrid user unfriendly service. Caller to my phone waits 36 seconds before transfer to voicemail. Most of my callers hang up assuming no one is going to answer. While driving and connected via Bluetooth to Ford Sync 3 one has to manually enter a PIN before one can listed to messages. How can one safely enter a PIN manually while driving at highway speeds. This is a fatal waiting to happen and Spectrum should be ashamed. When I asked tech support for help they told me none of these parameters can be changed. Horrid service and lousy customer support.
At the time I had to buy their $600 Galaxy S8. Started having problems with the charger, the local stores don't fix them, Spectrum said they would do a "Warranty Exchange". There is no warranty, no repair, just a bill for a "new" $600 S8 which by now is worth $250. They suck as bad as Charter. Bring your own phone and you should be ok, but they lie, cheat, and steal on the phones they sell. Call the BBB like I did to report them when they screw you over.
very rude, unprofessional and unhelpful phone agents ever, they will make wait for ever to talk to a supervisor and then you'll find out that the supervisor is same like the agents, I placed a complaint and they gave me a number to follow up, called and after more than an hour they told me that this is internal and they can't provide me with any follow up info
To much to tell. In summary: my first and only month of spectrum mobile cost me OVER $700.00. I cannot talk with a leader. I spoke with two supervisors who both followed a scripted reply to a t and only wanted to give excuses and never look into the issue. One rep would tell me one thing and the next rep would tell me the opposite. For example,I've tried for 3 weeks to activate a phone to replace the horrible LG K40. I was told they would send me a simm card... Once I finally received the simm card and activated it, it activated a new line... I've been trying for two weeks to shut the unwanted line off and move my number from the horrible phone to a new one.... Only to be told that all i have to do is switch the simm cards. When i spoke to the supervisor, I started to express my frustration of waiting so long for a simm card to learn all i had to do was swap them... He told me they don't recommend simm cards be swapped..... Ugh... And now i can't return the phone because i didn't send it in right away... He argue that i should have just sent the phone in even if I didn't receive the simm card.... How would i be able to call them to tell them I haven't received the simm? So dumb. I'm looking into Vision now. Who's with me? No speed caps and unlimited everything.... But i need to check their reviews. I May have to go back to Verizon.... But W.E.
They don't tell you when you sign up for service that it is only autopsy only. That doesn't work for me because my bill us due the 6th if each month, I don't receive my pension till the first business day of the month, usually the 1st or 2nd, I call in at that time and make a payment by phone. I received my check on Feb 2nd and called Spectrum and made a payment which immediately showed on my account as pending, on Feb 5th another payment was removed (I have never consented to Spectrum having access to my bank account) from my account for $24, both payments cleared my bank on the 7th of February. I have called 8 times and am told the never received the payment on the 2nd and am basically out of luck. I have to file a dispute with my bank which will take 8-10 weeks while I continue to make payments to Spectrum. You know what horrible service cable companies give you, do you really want them handling your phone?
Great so far. I love my phone which they financed when I couldn't get anywhere else.
I signed up with Spectrum Mobile over the telephone, the plan went in my mothers name but I pay for it. Since I signed up my Mother passed away and I closed out her account because we sold the house and moved, all I wanted was to have the phone transferred into my name under my spectrum cable account, it's been nothing but chaos to get this done, I received a call today saying I had to return the phone and buy a new one, just to have the name changed on the account. Hence the false advertising on TV, saying you can bring your phone with you (I even bought the phone from them), so I went to Verizon to see if I could get a decent phone and plan with them and they said that unless I was with Spectrum for more than 6 months I could not import my telephone number into one of their phones. Hence the lack of information when I signed up because I was never told that little detail. Spectrum cable and internet are fine but their Mobile business really leaves a lot to be desired. I wish I had looked at the reviews before I signed up for it.
I called Spectrum Mobile to pay off my mobile device in FULL. I was advised I would have to wait 20 days(half of a calendar month) to have my device unlocked but my money would be in. Spectrum Mobile is ONLY autopay so as the Representative stated no modifications can be made on account at all. I was trying to pay in monthly bill and device in FULL so I can get away from spectrum mobile and the not so well trained or should I say knowledgeable representative. Every time you call for assistance your told different things and you’re left confused
We had AT&T. Horrible 1 bar signal at our home. Switched to spectrum mobile and instantly went to 4 full bars and no dropped calls. Even better- saving $100 a month. We transferred our own iPhones. We are very happy we switched.
I was told if anything goes wrong, I have 30 days to return the phone, cost 50.00 for restocking fee. I returned the phone in 3 days. They charged on my card not only 50.00 but 220.00 for damaged the phone didn't say what damage. Of course nothing was damage, they just cheating my money. Please dont ever start. Not a good service.
Frankly I've never used Spectrum Mobile. However, I use Spectrum's internet services, and I can confirm that I had the same experience as all of the reviews here with sales reps and CS reps. They bombarded me many times a week with sales calls, mail, and email trying to convince me to try one of their "free trials". Finally I relented and said I'd try it.
Big mistake. Once these people get you sold on something they make it as painful and agonizing a process as they can to cancel it. It took me about 4 hours of phone calls and being transferred to probably 7 different people, who each were "the wrong department" to handle it, before I was finally able to force them to cancel this extra service after the free trial had ended.
But that's not all! Oh no, three days after I had canceled, I got another sales call from a new number, trying to sell me the service I had just canceled. I told them exactly that, and they asked why? I told them I didn't need it and I was just trying it out, and they proceeded to talk over me about all the benefits and great features Spectrum TV had. I said yeah, I'm sure it's great, and they cut me off and said "Great, I'll sign you back up! Have a great day!" and hung up on me. Took me another 4 hours with 3-5 more CS reps to cancel a second time, and I told them I wouldn't feel even a little bad about hanging up on their sales reps from then on, and that if I had any other option for non-satellite internet, I would have canceled my entire service that day. In fact I have since considered downgrading to living off my mobile hotspot, simply to spite Spectrum for this.
I read all the negative reviews and was skeptical about changing from Verizon to Spectrum Mobile. However, I did my research on how it works and why they're cheaper and decided to take the plunge. I had to get a new phone, but I was needing to get a new phone anyway. I got the Samsung A20 in case I didn't like Spectrum Mobile it would be easier to pay off a cheaper phone. I got the phone and setup was easy, getting things switched from the old phone was very easy and off I went. They use Verizon towers, so I already knew where my old phone worked and where it didn't. I tested my phone in different places and some that I know for a fact that AT&T doesn't work but Verizon does work. Guess what.......Spectrum Mobile worked fine for me. The only time I talked to customer service was when I needed questions answered about the service. I had no issues contacting them and it took me an hour before I ran out of questions. The salesman was courteous and answered all questions, not worried about how long we were on the phone. I kept apologizing for so many questions and his response was basically no worries, that's what I'm here for. I was a tough sell, but I've been with them for a month on the 1G plan, because he didn't try to oversell and give me more than I needed. The app works fine, and I can see how much I owe on the phone, how much data I used and I also get notifications. I get an email telling me when my payment will be processed so communication has been good. Spectrum Mobile may not be for everyone, and some people don't do their research, but Spectrum Mobile has been a great change for me. I love the money that I save monthly too.
I had 3 lines for $90 and everything unlimited with my previous carrier. I called spectrum regarding lowering my internet services and the sales rep sold me a deal for 3 new phones, unlimited everything, and internet for 156.50 a month and I asked him several times if this will be my monthly price and he said yes. Well nothing is unlimited and its $14 per gig. Spend several days w customer service who kept transferring me back and forth between departments then I finally got to talk to a manager and I arranged to send all the phones back with no charge. However, now they are claiming that there were damages on one of the phones and stole $280. I cant believe they are such liars to their long time customers and don't even care. Bottom line is no one goes from everything unlimited to being limited to everything you do on your phone. Their whole mobile spectrum is BS and so is their sales and supervisor. I hope they all get sued and shut down.
I switch to Spectrum because of the price they offered, however, I couldn't used the phone I had so I end up buying a phone from their company a Galaxy 8s and made payments until last month, then I decided to pay the balance so that I could go to another mobile company. When I paid the phone in full they told me that within 5 biz days I would be receiving and email with the unlocked code so that I can switch servers, when I finally got the code I visit two different companies and to my surprise the code didn't work, so I called the customer service and they apologized and they told me that I was supposed get an unfreeze code as well and the lady I spoke with provided the code. Then, I went back the mobile provider and the codes didn't work, so I called back and told me that whatever happen was not true, but that they would escalate my situation to their manager. I have talked to 5 people and they have not been able to resolve the issue, first my phone number is still locked with Spectrum and according to them the solution is for my to buy a sim card from another company and the new company has to submit a ticket requesting the phone number to be release to their network and this process could take 24 hours, then I am suppose to be the one imputing the unlocked code and the unfreeze code so the phone works. I explained to them that I have been with various mobile companies and that is not they way they do it, their answer was "we apologized you have to take those extra steps." Now I have a phone but can't even switch companies risking loosing my phone number which I have had for 10 years.
WE SWITCHED FROM FLASH WIRELESS FOR A PRICE CUT AND MORE DATA, HOT SPOTS ON BOTH PHONES. NEVER WORKED. ONE APPLE PHONE WORKS, THE GALAXY S8 NEVER GOT ANY DATA CONNECTION. THEY WILL NOT RELEASE THE NUMBER SO I CAN GO SOMEWHERE ELSE. I HAVE A BUSINESS TO RUN AND CANNOT PUT UP WITH THIS! I AM READY TO WRING SOMEONE'S NECK!
was lied to about getting a 5g capable phone, was lied to about monthly bill, get the phone and its horrible, bring it back to the store, past 14 days, although you have to be at the house when they ship it, i didnt get the phone until 10 days after it was shipped, which was 3 days after it was ordered, now im stuck with a pos phone and a bill that is never the same from month to month!! RUN FROM THIS COMPANY!!!!!!!!!!!!!!!!
We were able to bring over our existing phones. We had a minor problem setting up an iPhone, but were able to fix it with a phone call to Spectrum. The service is good, and we are paying less than half of what we paid for Verizon mobile.
I've been trying to drop Spec. Mob. for over 3 weeks now. I purchased a phone from them and am dropping Spectrum as my carrier. I keep getting a run around from them. I paid off the phone and cannot get them to unlock it so it can be used. They have some program called AutoPay and it stores some of the costs which you cannot pay off until they say so. DO NOT apply for Spectrum Mobile! I was told that my phone would be unlocked on 2-21-2020. I called the number shown online for them and was sent to the wrong department. (long wait) They forwarded me to another department..another long wait.. This was the wrong department again....and another forward. At this time I've been on the phone with them for over an hour. Finally, the right department!. I was told everything was now paid off, which was supposed to have been done 3 weeks ago. Now they have an excuse that the department I need is down and the would place a ticket so they could do the unlock at their convenience!! It looks like it will be next week and then I have my doubts as to what is happening.
My final comment is "SPECTRUM SUCKS"
My first call after activating my Spectrum Mobile Service was to their Customer Service Dept. to issue a complaint about the rude and unprofessional behavior of the Service Representative who activated my service. Alberto, an agent at the 125th St Spectrum store in Harlem was so rude that I actually volunteered to return to the store on another date. He said, " No, I got this." If so; then why the rude behavior. Alberto didn't have a name tag that was visible and when his co-worker asked him where the missing nametag was he said, " What name tag? I have the one on my neck. I ain't get another one." Alberto actually excused himself to go help a colleague and another client. After 27 minutes of waiting for him to return to me I asked, "Excuse me how much longer is this going to take?" Alberto's response, "My bad forgot you were there, sorry." Yeah, he sure was and so is Spectrum's customer service. A nice lady named Savannah took my customer service complaint and assured me that I'd be hearing from the manager. I waited 24 hours and returned to the store. The Manager wasn't there. Sable the Floor Manager was polite and apologized and said her manager would be reaching out to me. That was 9 days ago. I still haven't heard from the manager or anyone else. My 2nd call on my Spectrum mobile service dropped 3 times. If you're on there Verizon network; why are your calls dropping in Manhattan< NY. I could see Manhattan, KS.
Do yourself a favor, do not switch to Spectrum Mobile. It's bargain-basement service for a bargain-basement price.
DO NOT USE THIS COMPANY!!!!
I have been trying to get my (sent to be) broken phone replaced for MONTHS now!
I've spent HOURS on the phone with them and not only do they "not carry my phone anymore" (Note 9) which I was just informed today... but now I have to go through samsung and they are telling me I have to send it in for 7-10 business days to have it "evaluated" so they can decide if they can fix it or not...
NO!! THATS NOT HOW IT WORKS!! I bought this through Spectrum, they should be fixing it!! Not sending me to other companies with NO assistance!!
My phone is so broken, I had to suspend my line because it's not usable...
It's been nothing but hell from day one with these people! Dont do it!!
My les than technically-gifted mom was basically whipped helplessly back and forth with this company. Sent us SIM cards to switch over from Verizon at home. Turns out the phones weren’t in out “inventory” so we waited a few days to get those added. Then we had orders canceled multiple times. Finally got told to go in store to get things fixed. In store associate didn’t greet us as we walked in and ended up on the phone with 5 other people himself while basically looking helpless and not having any idea how to fix our problem. I also heard another customer ask some questions and a different associate told them that it was policy just to call in for support on that. They left very upset too. Our family can echo all these terrible reviews. This is a MESS. Find another company.
they find a problem with your phone...manufacturer - age - anything to say you have to but theirs.
First the sent me a phone I did not order. When I sent it back they charged me a restocking fee.
Then they told me my Sons Samsung S8 could not be used. But online they said it was acceptable. Finally a VP had to sign off on using the Samsung S8.
I finally called and canceled everything. Now I'm keeping an eye open for false recurring charges...
As I’m using this right now I have no service they say they use Verizon towers but I doubt that if you use Wi-Fi and don’t turn off your cell data then it uses your data and you get very slow dead Internet even when I have data my Internet is slow quite often I’ll look at my phone and it will say no service I have to restart my phone for it to work it is horrible never ever change to the service horrible service
Completely lost service while on a major interstate. Have to get off interstate for it to work. It is by far the worst cell service I've ever had. Plan to go back to Cricket
I received phone 2/3/2020 shipped fedx,noticed phone charged at 65%,I was excited so I went through and activated it than plugged into charger that came with phone.Noticed it was not charging,I found two extra cords that are the same and still phone not charging,it's now at 60%.I call spectrum tech and let them know phone is plugged in but battery is going dead as we speak.Suddenly complete rudeness telling me I will pay $50 restocking fee and if I leave anything on phone I pay for phone.
I told the guy I now have 25% left on battery,I need return label,he said they would send one to email.I said phone is dying and I don't have printer and soon won't have a phone.Send return label ASAP and I refuse to pay a single thing for a phone that came defective.I was told phone to be returned by 2/14/20. Phone totally died. I got Verizon back hours later.
Constantly called spectrum for return label,each time I was told it would come email.I went to spectrum store and they can't take mobile phones but called and spectrum mobile was to email a fedx return label.Twice that day called and twice was told it would be emailed.I still have phone,I have filed a complaint with Attorney General.I am not going to pay for a phone with a defected battery!
First time in my 60 year life dealing with spectrum as I have had Verizon and dish network for 30 years,I moved and wanted to try spectrum.Cable and internet I'm loving and a great price.Phone OMG,added more stress that I certainly didn't need.Phone still perfectly in box and I'm NOT paying for it!
Spectrum mobile is a TOTAL RIPOFF! Most carriers are $25 per line, but with Spectrum mobile you pay $20 MORE
I never made it beyond customer service with an attempted return. Purchase was almoat strongarmed with rep's insostance i try the phone and service and would have 15 days to return it. He glossef over 14.fays begind at date of ship, which in my case was 4 days beyond that which i was told to expect it. Return was refused and now am still disputing the charge 2 mos later, canceled credit card to avoid further charges which disnt work and now dealing w that as well. Worst ever!
I see so many bad reviews but if you read the print it’s says everything people are complaining about. Anyway customer service has been great. The price is awesome service is wonderful!! We were Verizon customers for at least 10 years so happy we switched to spectrum.
Spectrum CS and their mobile app are complete nightmares. Avoid at all cost unless you like being completely frustrated and ripped off. Just please for your sake do not switch to them because of their 14 a month charge a month which it is enticing but you will soon find out even if it was free its not worth all the frustration and headaches you will soon go though.
I should have just stayed with cricket! After the 20gb are over, speeds reduce drastically. DO NOT GET THIS SERVICE!! I regret moving from cricket. I will finish paying off phones and go back! Never again with this company!
I order a second device and was added to the wrong account! I received an email confirmation that it was on my account, then a few days alter I received a second email, when it was going to be shipped out and notice the address on account was incorrect. I reached out to Spectrum to clarify this and the representative change information to my address. I received the device. A few weeks later a received notification and notice that the bill was hire then normal. I called to clarify this bill and came to find out they are sending me someone's else bill and the new line that I had recently added was on their account. I went down to the spectrum office to get assistance on how to change it to my account and they told me that the mobile service is only through the phone... This pissed me right off. We wanted to do the right thing and get that line transfer to my actual account and to let them know that they are sending me someone else information. Also my card number was added to that person account. Fraud! I had to cancel the card because I had set-up automatic withdrawal and they where getting ready to charge me for their account and my own account. To my surprise it
is a neighbor of mine that has the same first and last name as me but lives on a different apartment in my building. Spectrum told me several times after being on the phone with them several time(they said they will call me back and never did), either I have to buy the phone out but still cannot transfer it. ???? like what ??? Ridiculous, now my neighbor has this phone on her account and has to deal with this matter. Absolutely unacceptable. Due to their policies? All set with them. Bye, Bye Spectrum.
Ordered a phone and found that the service didn't work inside of my house. Was told that I had 14 days to return for a refund. THEY WANTED A $50 RESTOCKING FEE! They didn't tell me that when I signed up for the service. They have a special number for returns where they try to get you to agree to all sorts of "terms and conditions" before they will process a return. Will not allow returns of on-line orders to Spectrum Wireless stores. Total fraud. They will try and screw you every way they can. BEWARE!
I am posting a very long story about a conflict that I am in with Spectrum Mobile. For those of you who do not live in Los Angeles, Spectrum is a Comcast/Charter Communications Company that services the area with cable.internet.home phone and mobile phone. They are the largest service provider in the area, the most reasonably priced and the most reliable.
This story is so long that I am going to post it over several days. Here goes...
1000 Reasons Why Not To Use Spectrum.
Last Thursday morning, I got a text from Chase fraud department asking me if I had authorized at $350 charge on my debit card. Text YES or NO. I responded NO, because I had not authorized any use of my debit card for that amount. Chase advised me to contact them between 8am and 10pm to find out who the charge was from and they blocked my card and told me they would issue another in 7 to 10 working days.
I called Chase around 3pm and they told me it was Spectrum. Spectrum? I did not owe Spectrum any money. My cable/internet bill was $135 and my mobile bill was $56. Both were due on the 28th of January and it was only the 22nd. I called both departments at Spectrum to find out what was happening, and everyone agreed that I did not owe them any money until the 28th.
The next morning, I woke up to an email from Spectrum, saying that if I did not give them a valid credit card by the 23rd that they were going to restrict my service. The email did not say what the charge was for or an amount due. Just a demand for a valid credit card. Who in their right mind would respond to this email with a credit card? No one.
Well it was the morning of the 23rd, so I got on the phone and called Spectrum immediately. When I got customer service, they refused to speak to me because they said that I was not an authorized user on the account. What? I have been a customer for over 14 years and I have always been on the account, which was originally opened by myself and my ex. “Well you are not on the account anymore, so we can’t speak to you.” They spoke to me the day before. They had been speaking to me for the last 12 years, and there have never been any problems.
After being on the phone for 3 hours, I found out what had happened to me being on the account. Apparently Spectrum has implemented a rule that two people can no longer be responsible for an account, so they removed all of the second names and only the first name is the account holder. Not sure when this rule had been put in effect. Maybe the day before, or the last evening. And this was done without notifying any of the first or second account holders.
I informed the poor customer service rep that I had been speaking to them for years. I have moved, ordered equipment and changed service all without any problems. I also informed them that I had spoken to them the day before and had not had a problem. I also told them that the bill was current and all I wanted to know was, was it them asking for a valid credit card and why were they threatening to turn off my phone since the bill was not even due. Was this fraud? If not what was the charge for? I spoke to core billing. I spoke to tech support. I spoke to supervisors, supervisors. They refused any information and informed me that I had to go to the Spectrum store and have the responsibility changed to my name before they could even speak to me.
20 minutes later, my phone was turned off and I had no earthy understanding of why? This at least let me know that it was Spectrum and not a hoax. It only get's worse from here.
To receive my pin # and account # the gave me the wrong numbers
We had been with Sprint for years (16 years). Service was poor and flawed, but for a family of 6 phones it was the most reasonable. We had an incredible plan that we were able to stay with for nearly 5 years, but we had to replace a phone and when we went to add it they said that we had to switch to a better, more current plan. It was going to increase our monthly fees by 50%. So bad service/coverage and more $$$ - no thanks. Around that time, Spectrum was rolling out their mobile service. We were able to add 5 lines to it (the limit) and I floated on mine for a few months until I could add my phone to a business account. Now all 6 phones for as little as $84 per month. We usually exceed our 1 gig per user and end up closer to $112-$126 per month - FOR 6 PHONES! Coverage and service kicks Sprint's ass. I have no idea where all of these bad reviews come from, but I wouldn't trade my experience for the world. Highly recommend.
I see everyone complaining about customer service, I TOTALLY agree BUT I did not have to deal with them concerning my phone. I have had no service interruption and in the area I live that's remarkable! I'm pleased with the phone I had to purchase and they did offer 24 months with no interest so it is what it is, at $6/mo I actually like the phone I purchased. Service is impeccable and for no more data than I use, this price is phenomenal.
Been trying to handle a problem since I switched. Every time I call I get a different answer. Worst decision I made switching to them. Not worth the $20 a month I'm saving from Verizon.
I went in to upgrade my phone after having spectrum mobile for a
year. I was told that because I no longer have their interest service that I couldn’t upgrade. I have at&t and I’m not getting spectrum internet again so I guess I’m leaving. I wish I read about spectrum mobile before signing up with them.
They lied about the monthly cost and when I returned the phone after 3 days they charged my credit card for the full price without my authorization claiming that the phone was damaged.
Cheap if you don't use data network. Otherwise, not a savings at all.
Switched from AT&T. We have much better service and pay less.
Lies and more lies
We were with another carrier for over 18 years and found them to get worse with no support. Contacted Spectrum this was the best move we have made. No problems with the phone or connectivity. Also the Agent we worked with was the best and most support person!! We are out of Carson City NV and his name is Charlie Silvers. Best move we have made also changed over with our TV and Internet...
Spectrum is liars we started our service with spectrum and ordered a iPad and an iPhone 11+ when will you see the iPad both of them were wrong they sent me the iPhone 11 regular I was told to open it up and use it until the iPhone plus arrived and then sent back the iPhone 11 regular after sending it back I get a bill for $300 because they found a little tiny scratch on it I don’t think it was Fair to be charged $300 when I was told to open the device and use it so beware of what you were told or record it because they will get you that’s a promise it happened to me
I went from running out of minutes from listening to music, and now I can listen all day every day and never have to worry about it!!!
I hated it. I was charged a tolal of 100+ for less than 1 month service, lied to about the phone I would recieve which was supposed to be an iphone but was sent an android that cost $150 and 60 dollar in data charges when I had Wi-Fi on 24/7. Data was not suppose to be being use with Wi-Fi on, connected to my modem or hptspots everyday. It was the worst mobile service I ever received
The data is not unlimited, secondly they will not let you change your bill date lastly they force you to take auto pay on either debit or credit card meaning you have no choice and they don’t tell you this upfront . Spectrum lies
They care nothing about the customer. Greedy and force automatic payments on you. Don’t even think you can change your bill date either. Spectrum Mobile cares nothing about you as a customer.
They sent me a used phone and gave me half a refund. They are not at all interested in customer service and don’t want anything to do with you once they have your money. Con artists.
I HAD cable & internet but not after the customer service I experienced with the mobile service. I was illegally signed up for service after I told them I would reconsider, and follow up another day. They charged me and signed me up 6 hours later, never read a disclaimer & never told about mandatory auto-pay or "unlimited" data being cut off after 20GB. They also sent the phones to the wrong location. There is no worse customer service on the planet; I swear by that.
I will never deal with this company again they charge a extra $20 for not having there internet stay away from this service and they have horrible customer service
After 3 trips to store salesperson was suppose to call me back---they work on commission She called two hours after allotted agreed time, The plan was to finish setting up account. Needless to say that did not occur. No way to call into store and find out if particular salesperson working. And customer service kept moving me around so I was on hold over an hour and they still couldn't help. Been AT&T wireless customer 20 years and can't wait to go back to them. Spectrum's service makes AT&T service a walk in the park. ABSOLUTELY do not try Spectrum's mobile service just to save money. Complete waste of your time. After this will probably cancel all service with Spectrum/Charter since they do not appreciate loyal customers
Switched plans from Att and went in to mobile store in Shiloh IL. Sherrie is the woman that helped us and it was great! Easy to do for 3 phones and 3 plans. The plan and service has been wonderful!
Only been a Costumer for 3 weeks so far it's good
Bought new iPhone from spectrum and switched to their service. No signal from my home, work and intermittent on the road in between.
I switched back to AT&T, but spectrum will not unlock my phone, and said I have to have active service for 60 days before they can unlock it.
I called customer service 10 times and even finally spoke to a supervisor after a week of calling. He refused to unlock my phone and escalated it to a director.
Now I wait for another week for them to call me and let me know if they will unlock my phone.
spectrum is horrible for mobile phone service. Stay away!!!
My experience has been atrocious. Not only were we misled and misinformed from the moment we signed up for it, we've had nothing but glitched with the mobile app and website. Also, customer service seems to refuse to assist the customer with any real issue. They seem to expect the issue will work itself out. So either the employees do not want to take a difficult call, they don't have the power to actually assist the customer, or a combination of both. It's been horrific and I still am unable to get my issues resolved or get my account closed.
They told me I'd get $100 credit if I traded my old phone in. It's been almost 5 months and still no $100. They keep using different excuses. I gave them 1 week or I'm switching to a different provider. Don't fall for their lies!
Decided not to even look at the “savings” after reading the reviews and seeing that they don’t care about their customers!!! I refuse to pay people to lie to me or swindle me!!!
I been with spectrum sense February 2019. My bill was 100 or more every month. The first phone I received was a defect then they went in my back account and took 1,100$ when the phone was supposed to be a exchange happy to be with the REAL Verizon
Used their services for two weeks and when I cancelled my services, they claimed I would be responsible to pay for the devices stating they received them past their window.
Stay away from Spectrum cell phone. I walk in the store for activate new phone, he said, no you do it yourself. Next day, I need help to transfer information to new phone, they don't know how, 4 staff in the store just stand around. Luckily, 1 person said, I will try. Bad customer service. The plan did not save money as I thought. In 3 days I return the phone. They charged $160.00 for re-stocking fee with 1 of these reasons:
Physical or water damage
Device location tracking or screen lock
Your return was received beyond the policy expiration
They just sent general reason , did not check mark what was my reason for them to steal $160.00 . I returned new phone did not use how can it got damaged? My credit card is open so they can get as much as they want. That's how they made money for living, liar and rip off , stealing. In 3 days I loose $160.00 plus $49 to activate and tax for the phone. I didn't bother arguing. I know can't win. Just get out and be peace, not worth it to arguing with stealing people. Stay away!
stay far away from Spectrum cell phone. The staff at the store cannot help to activate the new phone. Cannot help to transfer information from my old phone. He said he does not know how. I have the phone for 3 days, did not like customer service, rude. The plan cannot save money as I thought but cost more. So I decided to return the phone and get out. They charge 160.00 for restock, with 1 of the reason:
with Cosmetic damage
Physical or water damage
Device location tracking or screen lock
Your return was received beyond the policy expiration
Did not check mark which reason I had. They just want to steal my money. that is how they made money for living. Cost me activated the phone $49.00 plus 160.00 rip off . For nothing I loose 200.00. My credit card is open so they just take my money. Stay far away.
Had a problem resetting password on website. Called them up and fixed it. Girl name Tracy asked did I have a phone and I replied yes. So she said, well you could get a free phone with unlimited minutes for $24. Wow, let me think about... She kept talking... Well I trusted her and signed up. After 2 days I received phone and set it up. The next day I went online to the mobile website and was totally shocked; nothing she said was true. I was hot. I immediately called my old service "Metro" and ported my number and service back to them within a hour. Called Spectrum Mobile got the return process going. They received phone in mint condition and charged my credit card $151. I'm Hot, again. I brought and received a case and screen protector the day before I received this over priced galaxy a20 for $230. I usually do my research first but they got me. I will be canceling their internet as soon as I find another service. So glad I cut the cord and their over priced cable tv 8 years ago. Everybody I come across will hear my story. Bad company, very bad company. Evil practices like this will be their downfall.
Bought the phones, tried for 2 weeks to cancel. Cust svc cannot unlock phones. 8 calls to 8 agents (no success) RIPOFF
I'm currently paying $240 a month for 2 phones... Not a big deal. But I recently received an email stating that my phones would be shut off in two days if I couldn't make my payment in full. Due to a recent car accident and having to pay my deductible, I no longer had the funds in my account to pay my cell phone bill but... I did have the funds on my credit cards. But I would have to use two separate cards to make the payment. When I tried to make the payment, I was told that they could only accept one card and if I couldn't cover the entire payment utilizing just one card, that my phones would be shut off. What kind of crap is that??? I can go to any other service provider in my area and make multiple payments using multiple cards and there's no problem. It shouldn't matter how you make your payment as long as the payment is made. Never mind the fact that I have an excellent payment history with spectrum... I'm half tempted to switch back to my previous carrier and pay more, at least I didn't have to deal with this BS. Spectrum, "You Suck!"
I had been a Verizon customer for 20 years and had transferred my home phone number in New Jersey to my cell phone. Even after moving to Florida, I kept that number and I wasn’t sure if Verizon would let the number be transferred to a different carrier. The customer service rep told me if I had my Verizon login and password he could port the number and he did. Service has been great and my data has been under a gig a month so my bill has been $14. Even on a trip to the New York/New Jersey metro region I had great service. If you have Spectrum internet you should definitely consider Spectrum mobile.
I switched from T-Mobile to Spectrum 6 months ago.
they quoted me 110$ for 2 phone on unlimited.
when the bill came it was 680$. because they charged me PER GIG. WTF. After i called and complained they waived it after cali g nack 3 times and talking to 10 different people. then my true bill for unlimited turned to 190$
i was paying 140$ at t-mobile & been with them for over 10 years.
i switched to “save money” & now im in a bigger hole. i tried cancelling the first month but they didnt want to take back the phones & wanted me to pay them off so i can cut them. WHAT.. you guys lied to me thats why im in this situation. ive been waiting for a call back for 3 months now & every time i call they tell me that there is a long wait time & they will eventually call me. WHAT KINDA SHT IS THAT.
I had a nightmare with phones, got 1 activated, 1 no data, worst customer service I ever had. Making me pay for phones, cancelling service, telling everyone and posting everywhere to stay away. Better off paying double than dealing with these jerks.
Awesome all around. Saved a lot of money over Verizon
Spectrum will only help you with mobile phone service on the phone. Well, what if your phone service isn't working? A HA!! You have to call. Idiots. DO NOT USE THIS COMPANY FOR ANYTHING!
Connected two phones today with spectrum mobile. Helped by Brandi at the Albemarle office and she was excellent. Set up our phones, transferred all info and very pleasant. Spectrum mobile will be saving us around $50/month.
I had the service for less than 2 weeks. When talking on the phone, the person I was talking to could not understand me. I decided to cancel service and return the phone, which was returned in the same condition that I received it in. after speaking with customer service on the return, I received pictures of a damaged phone that they say I returned. There were no scratches on the phone when I put it in the Box. Now they're charging me for the damages. I am trying to contact BBB as well as the Attorney General's office and I can't find an address for spectrum mobile. They're awful!
poor poor poor phone service, droped calls choppy i usaly have to guess what people are saying to me because of cutting out
They might tell you that you can set a limit on your phone so that when you reach the 1 GB it will stop accessing mobile data. Not true. You get a warning but it blasts on through at
$14/GB. You have to go to Setup, Connections and Data Usage then turn off Mobile Data to stop access to it. This will leave you with phone and basic texting when not on wifi. $49/phone for unlimited is highway robbery (stay with Verizon) and 1GB goes in a heartbeat.
Ive had spectrum mobile for a while now. I use my phone a lot for work. I cant even tell you how many drop calls I've had. You get what you pay for. Cheap.
My wife and I were using Straight Talk and were curious about the quality of spectrum mobile. We switched one phone over to Spectrum and after a few month found a lot of bugs in the coverage. I switched back to Straight Talk and the phone was back to normal. i am using iPhone SE. Because I switched back on the first day of a billing cycle they charged me $45 for the full month and would not refund any money!!! They over charge for their internet and now I get burned on there phone service.
I set up a phone for my daughter August I paid off for the phone she lost the phone in October since then to now January I keep calling to permanent disconnect the phone I went in to spectrum store they told me they cant do nothing i have to call they keep charging my card $28,00 every month and we don't have the phone everytime I call I been transferred to about 6 different person who say they will help and up to now I been on call for about 1 hour and still they can't do nothing but they know to set up the service and can't disconnect it and they will tell me how if I disconnect my card they will still bill me for what what I am not using .please never sign up for spectrum mobile never want cheap phone service go to metro pcs
Been on the phone with them over an hour cause they didn't cancel my plan properly the first time and I'm getting charged for a phone I don't use
I wish I would have read the reviews before leaving a very good provider to listen to a Spectrum sales rep. Who called me. Of course, I was promised a great experience. Unfortunately, just the opposite was the case. Don't make the same mistake I did.
It’s not worth it!
Stay away!!!. I was sweet-talked to try their mobile service for a 14-day trial and was told I won't be charged. I tried it but their network was horrible so I canceled. To my surprise I was charged a $50 restocking fee after returning their phone. I called and complained but they said there's nothing they can do. They never even asked me why I canceled. It's like they cared more about keeping my $50 than helping a customer. I feel cheated.
After I was told it would take 3 hours to activate my own phone I said forget it. When I tried to cancel the account and get a refund it was impossible. They refused to answer the phone-at all. I spent over 2 hours on hold and transferred to 7 people but the department that could refund me would
not answer. I ended up cancelling my
credit card so they couldn't keep billing
me and refuting the charge with them.DON'T FALL FOR THEIR LIES
I went to Spectrum Mobile after being a long-time Spectrum internet customer. I purchased 2 of the iPhone XRs along with unlimited plans. The upfront cost was a bit steep, however, the monthly rate works. The app allows me to see data, phone calls/text logs & just about everything I need. I'm more than satisfied!
It’s the worst internet I have ever had and I had dial up y’all!!
This is ridiculous but u get what u pay for I see why they are soo cheap now
I was sweet-talked to try their 14-day trial period and was told I could cancel and not be charged. The network was horrible, so I canceled. They lied and charged me $50 for restocking. I called to complain but they said there is nothing they can do. They did not even ask me why I wanted to cancel or try to convince me not to cancel. It's like all they cared about was holding on to my $50. I am cancelling all things Spectrum.
This is by far the worst phone company I’ve ever dealt with. They lie to the customers. I talked to representative and supervisor after supervisor to try and get my sons phone deactivated. It took 2 weeks and 4 phone calls to the 1800 number to finally get someone to actually deactivate it! They are horrible! Whatever you do, don’t get service through them!
This is the worst experience in my life, I really paid a very expensive price to make a mistake and switch from my old mobile phone Company to this terrible and cheater Company. I ordered two phones with a plan they offered me with a really tentative price, all was a lie, I had to suspended this service and return the phones, The phones were return in perfect condition. But no matter what, you always have to pay to them. Spectrum takes your money out from your pocket without your permission. They discount from my credit card $236, plus they never make me a refund for the first payment I made for the service that I never used and it was around $84.50. I am asking them to send me the phones back because at the end I am paying for them and I have the right to do whatever I want to do with the equipment, they said they will no return the equipment because that the policy ???????? and there is nothing to do against them? Be very careful to use this terrible company if you don't want to have a terrible headache and lose a lot of money.
I have been on the phone (mostly on hold & being transferred to yet another department) for a total of 6 hours in the past 3 days trying to get my phone unlocked to transfer to another carrier. They STILL have not unlocked it even thought my balance is 0. They are so inept, I’m surprised they are still in business. Do NOT use this carrier!!!!
Horrible experience since the very beginning. We doubted whether we should trust Spectrum to improve on their customer service and we should have stuck with our doubts and stayed with our original carrier. They are not capable. We purchased 3 phones at the local store. The "system" told the clerk that the phones had to be shipped to our home from headquarters, even though 1 of the phones was in stock. We waited, and waited, and waited. Nearly 10 days later we received the phones. We returned 1 phone and deleted the line because our family member decided against Spectrum Service. We returned the phone. It was a nightmare from there. I would need to write a book to detail the insane amount of time on the phone and at the local store to get our account accurate. It has been 3 months and they sent a return label for the phone that they have had for 3 months and charged my account for this phone that THEY HAVE! We know it will be another long "on hold" phone call to get this straight. I tried logging into my account online to review the details but it is having difficulties and wont let me login. Wow! Run to the other phone companies, it is worth the extra money. We wish we never took that leap to trust Spectrum
I would never recommend Spectrum Mobile. I was given totally false information about the trial period and was over charged on the name of restocking and other.
Awful customer service. Could hear other reps better than the one I was talking to!!
The phone came. But not working. They charge activation fee like 40 bucks but you have to do it yourself online. Not easy at all! Was not able to do it. Then they started charging me in full even though the phone was never activated!! Call customer service and shortly after you'd rather pull your hair one by one instead of dealing with this people. OMG!
Ive been dealing with spectrum mobile for a year now, my phone was stolen a couple months ago. they don’t offer theft protection in my state. So I got a new phone mind you the first one was a 10x max and the second one is also. So now after spending over 2 grand with them, I owe like $700 left, they sent me an email saying I can get an early upgrade. I tried that and they told me I could not. So now trying to spend more money with them they won’t let me. When I call they all give me different information, and basically say I’m seeing things when I’ve sent them screen shots of all my billing statements. And what my account looks like. Never get spectrum they’ve been an issue since day one.
I bought one of their phones online only to discover that particular phone did not pick up the main bands used by Spectrum Mobile in my local area. I wanted to exchange it for a different brand phone but was told I could not. I offered to buy a new phone outright and then return the current one separately. The Spectrum Mobile store refused to sell me a different phone since I already had one. They also said they could not help me return my current phone because it was purchased online. The store employee was extremely rude and refused to help me in any way.
I have Spectrum cable & voice! The bill creeps up monthly! They claim mobile is affordable yet FORCE you to get internet at 49.99 a month? I have an Iphobe & Ipad so I do not need internet! Im getting ready to cancel them cimpletely & finding a better service
I bought a phone straight from them and they refuse to unlock it, like it’s not my property now. They charged me twice for the full amount of an iPhone XS and 2 months of service and they claim in was autopay. Customer service doesn’t do shit and everyone there is incompetent. I wouldn’t recommend to my enemy
Do not ever do it. They will be rude and charge you for a phone without ypu ever using it. They lie about the deals. And they are never able to port your existing phone number. Good luck. I'm being charged to return a 12 hrs 50$. Do not do it!!
Got 2 phones with spectrum when I had their internet. Cost $180 and now it's $220. Called to discuss it and gave me the ring around. I don't get paid till the 3rd because I'm on disability. They do NOT CARE. Shut off my phone for 2 weeks. Got it turned back on the 3rd. They wanted ANOTHER $220 by the 9th. I said I'm NOT paying $440 for a half of a month of service. Now they won't take their phones back. TRYING to charge for phones I DON'T need or want. I WILL NOT pay. I WILL be sending back. Or I WILL take it to court. This service is a SHAM. They rip people off. ABSOLUTELY DISGUSTED.
I was talked into this phone after calling Spectrum support about another issue, I was PROMISED the moon and LIED TO.When I received the phone I could not get it activated, I called support and they could not get it activated so I returned it - THEY THEN CHARGED ME A HEFTY RESTOCKING FEE. SO BAD - I am a senior on a fixed income - shame on you Spectrum for trying to meet your quota aqt a seniors expense - They promised me a better price then I was paying for straight talk and in the end it cost me MONEY and all I received was a HEADACH, I have since DROPPED everything from Spectrum - I CUT THE CORD so the jokes on you - GOOD LUCK to you for your #$%^&^$# Lies and poor service
Experienced extremely horrible bait and switch experience with spectrum mobile. Only if I could give negative stars...They (Nicolas and Stay(managers) are liars and do nothing to resolve. Will not find trade in iphone so I can send in the new phone and cancel service within14 days window. Stating they don't have to give me the trade in phone until I threatened lawsuit. Now saying they will try to find my original phone but could be weeks or months before I can get my original phone back. But I need to return the new phone within 14 days or I am stuck with it. WTF? Lawyer will get involve.
These guys should not be in business
went to upgrade pd $75 to meet requ.ok then $45 transfer fee an no phone til billing cycle comes.no refund by store or cust serv.out $ no phone would be nice to know upfront they are Thieves,Liars
I had been with spectrum mobile almost 2 years. Paid off my first phone with them and was looking to upgrade. I had never used an iPhone before but because the associate said I had two weeks to return it I decided to try it. I knew within 48 hours the iPhone was not for me and I called to inquire how to return the phone. That’s when i was informed of the restocking fee. I was not going to pay a restocking fee. That was two months ago, my unhappiness with the iPhone grew and I decided to call and have the iPhone removed and the first phone restored. Another nasty surprise, they can’t put my LG on my account! They can sell them, it was active on my account for almost two years, but now they put it back on! What kind of sense is that! Spectrum mobile has literally left me with one option...pay off the iPhone keep using it. I’m stuck with it. Almost all the reviews on here are negative, only a few positive ones, negative review after negative review, should really make potential customers think.
They'll send you a bill for internet but you don't get a bill for mobile at all NOT good for business
So I signed up for Spectrum mobile, picked out a phone. Phone came from FedEx about 5 days later. The same day the phone was delivered, I got an email saying that the mobile protection plan I had signed up for isn't actually available to anyone in the state of NY. I'm not sure how the order was processed if it's not legally available to NY residents. Been on with Spectrum for over half an hour just trying to return the phone, which is unopened and unactivated. DO NOT SIGN UP FOR THIS SHADINESS.
Switched to try it for a month even tho cricket is half the price.. extra wifi hookup options is a joke app after app later.. I'm on the phone trying to cancel mobile service and the 5th idiot employee in a row just told me another department handles cancelling accounts and put me on hold again for another person.. I said I feel like this shouldn't be something u guys struggle to figure out and I feel like I'm being scammed transferred person to person for a half hour already with no sign of resolving it yet so thinking I'm going to have to dispute it with bank and have them block it if possible..
Traded my phone in for a new one and never got paid for my trade in. Sent it in to a company called Assurant and was never paid for it. Called customer service more than 20 times over 4 months and got nothing but a run around and lied to ended up reporting them to the BBB in which there is over 12,000 complaints against them.
Returned an iPhone 7 (within the first week) to get the 7 Plus. Was charged $350 without my knowledge, not until it appeared on my bank account. The reason was the phone apparently had a scratch. Of course I wouldn't have returned the phone if I believed there was a chance I'd be charged $350. Not only that, but no call or warning or option to take the phone back. What incentive is there to NOT find a mark, a scratch, or ANY reason to charge the customer? Of course this decision is made after I already have the other phone beyond the time allowed to return it. Very troubling.
Did not initiate service as phones to small for our use and they charged us for " damaged" phones when they were returned. One was never touched and the other may have had fingerprints! What a scam
Traded my phone in for a new one was told I had to send it in to a Company called Assurant has been over 4 months now and still have not been paid for my trade in was told it would only take 2 months every time I call about the trade in all I get is a run around and lied to. Asked if I can contact the company to find out myself about my trade in and was told there is no contact phone number and the only way they contact this company is through email and would not give me their email address company sounds like a total scam they want you to send your phone in within 10 days and if you do not you will not get the full price of your trade in. Like I said has been over 4 months and still not have been paid for my trade in and all Spectrum does when I call is lie to me and give me a run around. DO NOT TRADE YOUR PHONE IN YOU WILL GET RIPPED OFF!!!!!!!!!!!!!!!!!
When we first got spectrum we liked it for about a month. We dont get service anywhere unless connected to wifi. One Saturday my boyfriend got a text message saying our services were going to be interrupted soon and we had to pay our bill. It said to call or click the link to pay online. My boyfriend clicked the link paid the bill and got a confirmation number. 2 days later our phone were shut off, I called spectrum mobile and they claimed they never got the payment and said if we wanted out phones on we had to pay again. We paid again even though we couldn't afford it then I demanded they look into it because I had a confirmation number and bank statements saying it was paid the first time. For a month I played phone tag with spectrum representatives. They told me they would use the money and credit it towards our next bill, they lied!!!!! Our phones were shut off again. The mobile representative said that there was a note saying g they credited us our money already on the main services. Which never happened. I ended paying them and calling main services where a lady told me they found the money I paid but I wasnt getting it back. Shes told me that they used it towards an old bill from 2012. I never had a spectrum bill back in 2012 , and we put that money towards our phone bill. The lady told me that she doesnt know what to tell me, that's what they used it for and there no point of me fight g it because I'm not getting my money back. Now I just paid my bill 2 weeks ago and they shut off my services saying if I wanted my phone turned back on I need to make another payment. Were done with spectrum and would rather go nm to straight talk. I've never had issues with straight talk, and it's cheap. I am going to tell everyone I meet to never get spectrum mobile, and tell them all the shit we dealt with. The are scammers, and we plan on doing something about it.
The agent addressed my concern, but the fact that I had to reach out to Spectrum's Customer Service Team on three occasions now to get my trade-in credit is unacceptable. The original transaction date was on 9/9/2019 and the phone itself was received on 10/2/2019. It is now 12/11/2019 and I've been told that it can take an additional 3-5 days to hear back from Assurant. It's bad business to say that a credit will be issued within two billing cycles and it hasn't. What is the reprimand on your part for not abiding by those terms. I see it as Spectrum not living up to the terms and conditions of the trade-in program.
I got to run around so much for almost two and a half hours just to get an early upgrade on the phone I've been told I can get it go in the store to get it they're saying that I can't get it that I have to pay the whole phone upfront and they didn't understand why so I called customer service to the phone got the runaround with Dan with two new people the last one finally helped but couldn't really help cuz she don't understand why the system wouldn't let me do it because I'm almost allowed to upgrade and my phone don't work half the time I got to come back in 24 hours but the last one of the ladies on the phone told me I just didn't know how to work my phone I was pretty much calling me dumb so stuck with a phone and no one knows why I can't upgrade why it wants me to pay the full amont of the phone
It took my husband 3 hours on two different occasions to try to get a SMS card. It never came. The price quoted on the 1st call was reneged upon. They lied about everything. Unbelievable poor customer service
They charged us for breaking the seal to compare our old phone to the new phones. When we questioned the process. All of the associates were nonchalant. I had to call back on again for the return label and that associate could not even read the email that was listed. My experience with them was AWFUL....
I brought a mobile because the costumer service told me I had to pay $14 for the device and $10 for the service. They told me if I want to disconnect the service, I can return the mobile whenever I want. I wanted to give it away 2 months late because I was not satisfied with the service, they told me I had to pay the full price of the mobile for a phone I don't like. Please be careful when you talk with costumer service.
I received a defective iPhone 11 ,the manager on the store could not even activate it and ask me to return it.the customer service refused to send me the returned labels ,till they contact fedex .its been 10 days and iam still waiting for that.....btw if I don’t return it within another week, I will be charged the full amount for the phone.......thanks rectum.....sorry spectrum
Phone went in for repair RMA , charged $350.00 for damages that was not there when phone shipped.
Screens have to be 100% for rma and back of phone.
This company will charge for any type Micro sized scratch!
I ordered a phone from Spectrum. I called in twice, once just to ask general questions about the phone itself, and also how the buying process works. I called back in the following day to complete the phone order. Neither rep, during either call, mentioned anything about phone insurance, or offered it. The carriers I'd been with prior, always activated insurance (if you wanted it) when the new phone was activated. I received the brand new phone, and called back in to activate it, and start insurance. They helped with activation but they WOULD NOT ADD INSURANCE, NO MATTER WHO I TALKED TO, THEY WOULDN'T BUDGE. THEY SAID THE INSURANCE HAS TO BE PURCHASED AT THE TIME YOU PURCHASE THE PHONE ITSELF (EVEN THOUGH YOU'VE NOT EVEN RECEIVED THE PHONE YET!!) Only resolution was to send the phone back and reorder it with insurance this time, at time of sale!! How dumb! I reported them to the BBB and Missouri State Atty General.
Absolute worst experience I’ve ever had in my life. The representative actually laughed at me. They robbed me for hundreds of dollars and refused to disable a phone that was stolen even though they said that they were going to countless times I’ve called 10 times about the phone they still charge me for six months for that I don’t even have anymore they were supposed to remove services from the phone and just pay for the phone but instead they charged me full price for the entire time even though they said that they weren’t, I paid insurance on the phone stolen for almost a year only to be told that the co pay on the insurance is more than the phones street value WTF
Horrible customer service, horrible coverage, Internet never works. They charge for everything. Phones dont work properly. STOP..... DO NOT BUY SERVICES.
My father had a plan starting in 2018 with leased phones. He passed away due to heart failure. My Mother had one phone and I began using his phone. We moved my Mother to another state. I must have called Spectrum Mobile 20 times in 3 months to attempt to change addresses for my Mother and see about changing the plan into her or my name. Long story short, I had long wait times to get no reosluion and my family was even accused of being fraudulent even though we presented a death certificate in one of their stores. They still to this day have my father on the account and my Mother's old address from 2018. Completely pathetic internal communication amongst their people and some of the worst customer service that I have EVER seen in my 50 year and I am a Quality Director in Healthcare. I switched to another provider and dumped these fools.
I considered going to spectrum mobile, but after reading the reviews I would never switch to them.
First off, I had no issues with cell phone service. Had to buy two phones. They worked great. My issue was the salesman said to me if you go over 3 gigs of data just call us and we'll put you on unlimited for the month and then the next month you can go back on to the per gig plan. That is a lie. You have to be on unlimited for two months. Also you can no longer call during the month if you are using more data. You can only change it for the next month. It was a big draw for me that you could change that month if you were using a lot of data. What good is it to get unlimited for the next month? You need unlimited now. Deceptive. I bought the phones outright and now have to be with them for 60 days before I can take the phones anywhere else. Lesson learned. If it sounds too good to be true, it is.
I have had a bad experience with spectrum from day one. I got a new phone and I could not put insurance on it when I activated the phone. An I was not told that. Then I had to get another phone activated it on the 28th nov. It took 2 hours and on Dec 1st I find out that spectrum switched my number with out letting me know
An I had to wait 48 hours and they sent me another sim card with the right number and now I have to wait another 48 hours because they cannot activate the sim. An now I cannot use the phone. This phone is connected to our business and spectrum isnot going to compensate me for any money or business I will lose. Spectrum sucks. I hate I ever switched.
They are thieves. They tell you $14.00 a month BS. More like $240.00 a month. When they send you a flyer in the mail, you better ran like Hell. Worst phone company in the business, hands down. Which ever phone company you are with stay where you are. Don't be enticed by $14.00 a month plan, it's a scam. You will end up paying 10 times more if you sign with them. YOU HAVE BEEN WARNED.!!!!
I was an AT&T customer for 7 years no problem. Switched to Spectrum this year due to a promotion they were having with their new phones. I wanted the internet and new phone bundle. Worse mistake! Customer service sucks with them. They only care about making money didn't make me feel valued. So I quickly left them for you guys considering your manageable prices. Customers can stay loyal for life if they feel valued! At spectrum I did not feel valued and I have given them bad reviews and recommending everyone I know not to go with them. One customer you neglect you can lose out on potential new customers! Spectrum will never get another dime out of me. I'm happy to pay for great quality service with a company that values their customers.
They will not replace the faulty battery. The phone is not even paid for yet. This is a terrible way to receive loyalty from your customers.
Tried for 4 weeks to get phone or money refunded and still not getting anywhere
They can't even their cable-boxes to work so why did I think they could have a good cell service, my bad!! They are the worst cell phone service out there!! Don't get suckered into the so called savings!! IT SUCKS!! the only good thing about spectrum is the internet maybe the phone, but Beware of all the other services!! I have had nothing but problems with their cable boxes at my business and my home cable......every time they come to fix it, it get even worse!!!
Do not go with Spectrum Mobile! We had the service for 12 days and they are trying to charge us over $600. We canceled within the window but then (over a month after talking to them repeatedly) they told us the cancellation window started when they shipped the phones (which took us 6 days to receive). The service is a joke - we used more GBs in one day then in 10 with our previous provider. They lie and have fraudulent practices...and now that they are charging us hundreds of dollars that we do not owe, they will not let us cancel auto pay. They said there is no way to cancel it once it is set up. We have phones we have repeatedly tried to return but they will not take them back. They are nightmare of a company.
I receive text messages the next day people send them to me. One time, my friend said I text her at 3am when I was sleeping. Supposedly, Spectrum is on Verizon network. I attempted to switch to Verizon pre-paid using the Note 9 from Spectrum, but I was informed my phone is not compatible with Verizon. I thought that was weird. I would not recommend anyone to switch to Spectrum. I really hate I went to Spectrum.
Purchased phone. It was defective. They said I had to mail defective phone in. They sent another refurbished phone that also didn't work. They would not stand behind second defective phone. Made me work with manufacturer. Had to send 2nd phone to manufacturer to be repaired. Without phone over 2 weeks. Charter said too bad so sad. Think twice before switching.
I ordered Spectrum Mobile service online which was an easy process. I was able to activate the phone and port my AT&T prepaid number over to Spectrum Mobile with ease on their activation portal online. I have had the service for about 2 months and they only issue I had to call about was resetting my voicemail pin.
i never fill these things out but our short experience with spectrum mobile has been so bad that i wanted to make sure no one else has to go through this. i started looking into complaints online and saw we were not the only ones with such a terrible experience. they set up our first order wrong, and we spent a minimum of 10 hours on the the phone trying to get it fixed. they were less than helpful. customer NO-service at its finest. it was their mistake and they didn't want to fix it. they took down the wrong information on the phones we were trading in and all trade ins are handled by Assurant not Spectrum. We got the runaround. Lied to. Blown off. When it was their mistake. They had no care about wanting to fix it. We are still waiting for $320 credit for our phone we turned in and $100 credit for signing up with Spectrum. We signed up 9/15/19. Well over two months ago. We are waiting for our refund and we will leave immediately.
Wish we never would have switched. they made a mistake on our initial order and would not correct it. We spent over 10 hours on phone with customer service trying to get it corrected. Nothing. They do not do the trade ins they use Assurant and once you turn your phones in to Assurant Spectrum basically says its not their problem anymore. It is CUSTOMER NO-SERVICE at its best. They lie, cheat, and steal. They are not interested in the customer whatsoever. Will cancel and transfer as soon as possible.
I had my phones for 1 week one stopped working other freezes and restarts they would not take back phones or replace customer service is a joke and service is in and out stay clear of this horrible service.
The salesman told me that my regular Spectrum bill would be reduced if I signed up with Spectrum mobile (this would, of course not include my Spectrum mobile bill which would be separate). But my regular Spectrum bill increased by ten dollars a month instead. Also, Spectrum sent the wrong color phone and said that I would have to pay a re-stocking fee to correct their error. Inept and dishonest customer service.
as before mentioned, you are lied to continually. I made a formal report regarding the lies told for me to switch carriers. No one has reached out regarding the out come. I went to the store and expressed my concerns and made some changes. Well again, misinformed. I will be taking my service back to Verizon.
Recently purchased 3-iPhone 11's and 1-iPad Air from them and then the headaches began. The Pineville, NC store did the initial sale. They scheduled appointment to activate and transfer data when the devices arrived. Went in for appointment and the Sales rep was not in. Met with another rep who said he could not activate without my VZW pin number, would have been nice to be made aware of that tidbit. However, he could activate at store once I had the pin number. As well, he stated they could not transfer data because they didn't have a Cellbrite system and I would need to go to either the South Blvd or Kannapolis store as they have the Cellbrite system. I rescheduled an appointment for Monday 11/18/2019 and visited the South Blvd store. Met with a rep and was told they could not activate the devices in store and they also did not have the Cellbrite system. I got a MGR who appeared lost with the whole situation. They told me I had to activate online and use iCloud to transfer, only way possible? Bottom Line their online portal sucks, kept locking up when trying to activate and had to call Cust. Service and they activated. Additionally, I went to a cellphone repair store and they said just put old and new phones side by side and follow instructions and data will transfer. Worked like a charm! It seems to me Spectrum Mobile is ill prepared to take on Mobile and their rep’s are poorly trained and not aware of what is actually available for the potential customers. Horrendous customer service to start this new endeavor! Hopefully not indicative of what’s ahead!
I don't write reviews very often, but after we had to deal with Spectrum Mobile, I want the world to know that they are HUGE SCAMMERS!!!! I've never in my life had to deal with a company like them, & pray that no one else does either!
We ordered a phone & carried one phone over for the switch. Once the phone & SIM card arrived, we went to the store that Spectrum Mobile (SM) told us to, an hour from our home. Upon arrival, they told us that they couldn't help us at that store, to go to another SM store, another hour from our home. We went there. They messed up on doing the switch, cutting off another line that we had, forcing us to have to go to Verizon to make the adjustments.
After all of this, we decided to return all 3 lines back to Verizon. We went back to SM to turn in the device that we had ordered. They informed that we would have to mail it back to their warehouse. We had to wait until SM sent us a label to mail the device by FedEx. The device was packed in 2 separate boxes, other than the original iPhone box that the phone had only spent maybe 5 minutes out of.
After about a week, SM sent us an email saying that the device was damaged, and that they had charged us $350 for returning the device in "C Grade" status. In the pictures that were sent of the device, it did not look like the device that we sent in.
We were FURIOUS with this!!! Called and after hours of discussion, I was informed that I would have to fight the dispute with FedEx. We filed the claim, FedEx responded and sent us a check for $106. Not the $350 we were charged. We called and FedEx they explained that they could not respond for the full $350 we were charged because the label that SM had sent did not declare a value over $100, that we would have to talk with SM about the label.
We called SM & they said that it was our fault that the label was wrong, also that the device was damaged, and that they would not do anything else to make things better.
In the whole thing, I guess we lost
10 hours of driving & wait time at the store
spent countless hours, literally, on hold & on the phone
and $244 cash money
They still would like for us to recommend them & their services!!! If there was another company that offered internet in our area we would cancel our internet, just so we NEVER, had to deal with Spectrum (even though it is a separate company) again in our lives!!! I wouldn't recommend this company to ANYONE, not even an enemy! They are the masters at stealing from people, in a legal way!
This company, whether it is for mobile phone, or anything else, is the worst possible choice anyone in their right mind can make.....i REGRET ever even knowing of this ridiculous scam of a company!!!....They will rip you off until you end up ruining your own credit because of their lies and scams....Sooooo pissed off right now....again!!!!
not even 2 weeks, i was desperate to cut down on bills, was lured by ''bundle'..nothing but problems. connection is horrible.. each AM i wake to find ''no connection'' on my phone. dont know how long it was that way. what if i missed an urgent call from family?? i have to restart, reboot etc etc.. after 10-15 min, its back.. i call spectrum for help, i get cut off and no one calls me back, i have to go thru all prompts & explain again..this happened 2x in a row. (never had this happen w Verizon.. 4 yrs, never.) i told them calls were getting dropped and they offered a $10 landline!! never needed a land line when i was with Verizon. I loved my LG K20 phone, they wld not let me use that (tx)..had to get another i cld afford. LG K40 , has a few malfunctions, had to sell my soul & multiple calls and hours to get a replacement. im terrified to send the other back for fear they will find a micro scratch & make me pay for it (its spotless) finger print option does not work, as well as a couple other things..now i have to go back to the store, for transfer etc etc. waste of time, especially if all this continues..soon as i can swing it im out.
They ripped me off. I’m another customer they sent a defective phone to and then charged me for it. I returned it within 14 days because it stopped working at all in 12 hours. They said it was my fault whatever the damage was. They continue to charge me insurance for it and can’t remove my card from the account. Terrible
I see a lot of negative reviews, but I honestly don't have any complaints. No issues with coverage, no issues with support persons, and my Samsung S9 works great. My only complaint is that companies like Simplisafe don't list them in their list of carriers for text notifications. I've been with TWC/Spectrum for at least 8 years now. I've never had issues with their internet service, nor the mobile service. I was a long term T-Mobile customer and they did something that was totally stupid, and would not correct their mistake. I'm staying with Spectrum.
worse ever.liars in customer service. I can't cancel my account. I have been paying for a phone I don't even have.
I like Spectrum Mobile.
Spent two days with tech support. Faulty phone. Price twice as much as they told me it would be. After four days went right back to Verizon. Can't go to a Spectrum store and get help. So rude and didn't want to help saying they shouldn't tell you to come here to help you switch your data. I was told they would be happy to help. I was told my bill would be $64 a month. It was $102 a month. Awful tech support
I was charged $50 to return a new unused phone. Terrible customer service!
Long phone-time wait. Did not cancel when requested. No service at Spectrum stores — phone only. Cannot remove autopay, meaning they can charge you forever unless you go to court. Stay away. Stay away. Stay way.
The initial rep lied by telling me I'd only have to turn my other phones in to my previous provider. I've never used the phones (2) and now they are charging $100 restocking fee. I plan to stop using spectrum at all!
Not good customer service could not help with the upgrade and the Cioncord store is not being helpful at all.customer service says I'm eligible but store says I'm not....
Horrible experience with spectrum mobile. Wish I could give negative stars!!! They are liars and do and say whatever to get you to switch. I will NEVER reccomend spectrum mobile!!!!!
I was a Verizon employee and had VZ discount since 1998. Finally made the switch and took my numbers to Spectrum Mobile and bought 2 new Galaxy phones.
CON #1: I activated the phones on November 01. But because they ordered the devices on the day I visited the store on October 15th, they began billing on the 16th. I basically lost 2 weeks. I figured I should bite my tongue for the period of time, considering the savings for the long term.
CON #2: Then I found the new Galaxy did not have audio jacks, which is what I need to take payments using Square, among other needs. I asked if I can exchange one phone. Spectrum says NO because the exchange period is only 2 weeks. I said I only had them for 4 days. No Matter -- they calculate the time from the day they ordered it, even if the shipment was late due to back-orders.
CON #3: Although technically using VZ network, the service is slower. I am a part of the gig economy, and work with transportation and delivery companies. I rely on fast phone service!!! Ever since Spectrum service, I have gotten complaints from my clients. They don't get my texts immediately the way VZ was. When I'm at the store and I sent an image to send to my client, they don't get it until over 10 minutes later. Videos on HRes do not cross over until 12 minutes later. And on and on and on.
CON #4: I used to have my numbers restricted because I also do bill collection work and cold calls. With Spectrum, you can't block your number -- you can do so only individually, so you have to dial *67 before each number. With Spectrum, you can't have options for paying your bills either.
THERE ARE SO MANY CONS THAT THE PRO OF LOWER BILLS MAKES ME QUESTION MY DECISION.
I was talked into getting this service I had the phone for 2 days it didn't work right + 13 customer service people later and 8 hours of on the phone I returned a new two-day-old phone now I'm being charged $450 because the phone isn't new anymore and had a small cosmetic scratch on back case and large fingerprint mark on front of phone. so Spectrum blamed FedEx for the damaged. so I filed a insurance claim which I didn't get anything from but Spectrum still wants $454 so please don't ever get this company there is nothing good about this service or company
My experience ha said one price once I got my bill it was another price
Nothing but lies, run around, and being talked over. This is ABSOLUTELY the WORST experience I have EVER had and Cricket mobile wanted me to bring my abusive ex husband to get his permission to remove him from my account. I would switch back to their stupidity before I will EVER recommend Spectrum to ANYONE!
When I tried to go in to the store to tell them how dissatisfied I was and give them a chance to fix it, I was talked over and spoken to like I'm a damn idiot. This is NOT customer service! This is escalating the situation. I will switching back to TMobile once this billing cycle ends.
If I could have given ZERO stars, I would have!
I switched over Mar. '19. I actually though I was getting a deal as far as pricing goes. But needless to say since I switched over to Spectrum I deal with frequent dropped calls, horrible reception even when I traveled out of state (couldn't use my phone majority of my trip), customer service needs improvement, and the process needs to be faster than 72hrs before someone call you to get a replacement phone. It's unacceptable to be left without a working phone for that amount of time.
2 day old phone returned they say I put a light scratch on it an want 350.00
It took 11 representatives and 8 hrs of phone calls to just return it. Bad serservice !!
I've had the phone less than 2 months. Didn't know how to use it. When I finally turned it on it was extremely hot after 10 minutes. I called to cancel and got the runaround. CS is bad and so are the employees. Couldn't understand one as he was talking 500 miles a min. He transferred me to someone else who said I had the wrong dept and was transferring me for the 3rd time. I hung up.
There's just no way I can type out everything I went through. CSRs not on the same page.. Giving false information and another telling you that you were told things that were not true.. Calls pulled and even hearing their reps give wrong info they did not fix the problem for three months and hours spent on the phone with them. Awful company. Bright House was better.
No coverage at all in Orlando, Florida. I cancel the service and the manager promised a refund. When I called to send the phone back, I found out that I will be charge for the restocking fee and the ussage of the phone that I never was able to used.
Please do not change and go to Spectrum if you have a good service provider. They got me on both Mobile and cable/internet. I just tried to take my phones elsewhere. They were paid in full a week ago. Not in a contract. My billing cycle (which you have to let them debit) ended on 18th of October and runs till the 18th of December. Already paid till then. I called yesterday to cancel, I still have to let them take $140 out of my account on the 8th even though I am already paid up until the 18th of November because "that bill is floating out there somewhere". So does that pay me up till December 18th? No. Where does it end. They also have your phone locked. Look into getting it unlocked on your own. It was worth the $70 for 2 phones to get them unlocked because they aren't getting the $140 out of my account because I changed the billing from the checking to Pay Pal. The bank will let it go through, but Pay Pal can put a stop or get your money refunded. Buyer Beware!!
Far more than 30 min. wait on phone calls to customer service. Technical support is poor. No service performed at a Spectrum office. Almost no service (dead zones) in most places in Columbia, S.C.
It is a nightmare to join Spectrum.
I regret all my life.
DO NOT JOIN.
Was minutes away from purchasing several Spectrum mobile phones for the family and switching providers when I decided to check out the reviews. Seems I averted a horrible decision. Less than 2 stars.... WHAT?!!!!! Is anyone at Charter reading the reviews? Are they not concerned with what the customers are saying? Having read over 100 reviews, Spectrum missed out on a potential $3k customer and that's just upfront profits. Wasn't sure how to rate this review considering I did not have a good or bad experience. Decided to go with 2 stars since it is higher than the current average rating and would not boost it by much, if any at all.
Was made to believe I would get monthly bill wasnt told it was auto pay only and then when trying to pay phones and bill off was held hostage until November for last little bit owed on phones because I was told bill that was generated had 13 dollar for phones on it and wont give me unlock codes till they pull it in November
Never had a problem with our by-the-gig plan for three phones. The only thing is I wish I shorten the ring-time before going to voicemail. Standard is about 4 rings but Spectrum is 6 or 7.
Spectrum mobile sales spiel failed to inform potential customer about data charges after included data was used up. I was told that there was a free trial of the phones with no cost to the customer. Three days after receiving the phones my husband found out incidentally about the data charges. We immediately called up to cancel and recieved the worst customer service. When I asked the representative about the data charges she asked me 'what did you think was going to happen after the 1gb was used up?' We were just coming from pay as you go service whereby when our data was used up there wasn't any more. Also, we were then informed that the trial use was not free because there is $50 restocking fee per phone. Also, the customer representative told us that they were not obligated to inform the potential customer about the $50 restocking fee. I feel like I was duped into doing business with this company.
Spectrum convinced me to switch over to them from verizon and to bring our phones over. One we were still paying on. I was told they'd take over the loan and once everything was transferred I could insure both phones and continue the one loan.....a month later ....they wont insure phones that arent theres. Not even one they hold the loan on. Total joke. I will now be cancelling ALL services threw them.
Just read the reviews. I had the same experience. Keep what you have or check other service providers. This is NOT an option for anyone!
They lost my number during a port process and I was stuck for days without service and unexplained mystery tickets that accomplished nothing. Furthermore, the data drops to 1 g service after 20 gigs.
Their experienced competitor offered 16 gigs for $45. I predict some of their customers will literally become ill from their inability to correct problems in a timely manner.
Has been impossible to get customer service on any level train is off the tracks
When there technical service fails customer is left stranded for days and asked to standby a land line with no expectation of when Spectrum will return call. Waited two days and transferred back to another company. Stay away from Spectrum if you depend on phone.
Phone was stolen at delivery by intruder and now they want more money to get a phone.
I picked out my phone and plan. Received my phone and activated it. Then I get a letter telling me they made a mistake and they were now going to charge me $14 more a month than original plan. What???? I'm a senior on a fixed income.
Spectrum allows you to have a mobile phone if you have their house services. However, if the house is sold and I was not informed, they instantly charged me more. I have no access to the account and unable to know my own mobile phone information because I am not the house owner.
I decided to switch to a carrier where I can have an account for myself. I started paying that other carrier, but Spectrum will not release my phone (by locking) because I have not completely paid off the phone. I am still direct deposit with them paying off the phone, but I cannot use the phone until it is completely paid off. Therefore, I need to pay for a new phone and still pay off the Spectrum phone.
Other companies that get paid to unlock phones cannot unlock Spectrum phones because Spectrum offering services with cellphones are fairly new.
Right now I'm using wifi and google-voice to make calls with my phone.
Many people in Spectrum do not know what they are talking about.
When I called, they could not verify that I had (when I still had services with them during the Port process) a cell phone with them with the phone number they gave me.
I am making the payments, but I cannot know my full details of my account because it was in the previous owners' name even thought it is my card they are charging. The previous owner cannot even get the information because he cancelled services. The account is open, but the person who is using the service has no access.
Different people over the phone give you different information and even at the Spectrum locations.
Spectrum locations only know how to sell, Sales people.
They gave me the pamphlet for their Spectrum mobiles, but it was for services with home phones not cellphones through them.
The real number for Spectrum mobiles is 833-224-6603.
Stupid billing app is always wrong, they know it and haven’t fixed it. It has the billing cycle and payment not matched right. Also, The internet side said my bank bounced a cashier’s check and charged me $25, only to find out it wasn’t submitted to my bank at all. It took me hours at the bank to prove it and fix it. Maybe glitch or maybe fraud. I don’t care which, I Shouldn’t have to fight to keep the bill straightened out.
Very bad experience. Poor customer service!
I was lied to about getting my money back if I decide not to stay with the service. Do not make this mistake!!
When I recently cut my cable and returned all my equipment, the clerk made a pitch about Spectrum's mobile service. $14/gig and he gave me a brochure. I said I'd think about it as it would save $45 vs. my Verizon plan. Came back a week later and was told I couldn't use my Galaxy S7. The service required an S8 or newer. I bought a brand new S8 from an eBay retailer and came back two weeks later to sign up after seeing a some positive YouTube testimonials. A different clerk, who seemed new, had another rep helping her with the activation process. After fiddling with it for about 10 minutes, I was told that "Samsung builds a security feature into some of its phones" and that I would have to first activate the phone on my Verizon account to remove this security barrier, then I could move it over to Spectrum. I asked for how long and she said it usually takes a week, but as early as a day. Sounded like a lot of weird nonsense and I was miffed because I bought a brand new phone I didn't need, so I left and never came back...and won't in the future.
Same as all reviews,send wrong cell will not send package and tracking slip they wait till the 14 days from the time they packed the phone is up then charge full price for outdated phone 2 at 400 each got a lawyer they said it’s totally wrong what spectrum is doing I could take them to court after after not paying and goes to collections I could win but loose more money total scam
From what I see of the reviews don't buy a phone from Spectrum . We brought our own phones and service has been excellent. I saving about $60 a month from AT&T
Was sent a defective phone was then sent a replacement and then charged for the replacement then spent weeks talking to multiple customer service agents telling us eventually we would get refunded the money and just kept giving excuses as to why it hasn't happened yet then fat one finally told us the truth that they we're never going to send the money and that all of the other agents were misinformed about their procedures so none of them know what they are doing and they do not stand by the word of six different customer service agents absolutely the worst mobile company I have seen and would recommend anyone thinking of swtiching to spectrum because they are a little cheaper. DONT!!
Where do I start....the coverage was awful although they claim to have the same network as Verizon. They went into my account without my consent and took money. They never mentioned that the only way to have mobile service was to allow them to draft from your account every month on the due date. That by the gig plan is bullshit..after you go over your gigs they continue to charge you instead of stopping your data usage, my first bill was almost $400. Customer service misleads you and management has an attitude when you go to them with your concerns
Phone never worked correctly yet charged me for new phone. Transferred to several individuals who started new each time. Would not accept phones back unless we activated account for 60 days; otherwise, phone can never be activated, even though we have to pay the cost of the phone. Reps not familiar with company policy. Received different information from different reps.
When i first purshased my new s10 plus service was great for like twp months and now service is really bad drop calls no signal cant reacive or send msgs have to step outside over all its been frustrating this past two months bad bad bad service.
I gave them a trade-in phone that I was to be paid for. Plus, I was also told I'd get $100 for moving my service to them. I've been paid NOTHING! They are all nothing but liars when you call in. What a bunch of BS! Sorry I ever moved my service. DO NOT DO IT! STAY CLEAR OF THEIR MOBILE PHONE SERVICE!
They said that Spectrum Mobile went off verizon towers.. they're obviously lying because I live in the SAME AREA, and now i can't even FB call. Messages now take forever to send over data!
Suspicious "Wifi Calling" in settings.. sounds like a corrupt ploy and i want change or my money back!!
I purchased a phone that was cancelled so i ended up getting a different one and then i got charged for that first one and they screwed me saying it would be about half a month to get my money back even though i have bills to pay and it wasn't even my fault.
I was a long time user of Verizon. Spectrum advertised a better deal. Three weeks ago I signed up for the $45 plan. I was able to use my iphone 7plus which I was using on my Verizon plan. Everything was fine for a couple days. On the third day, I was unable to send and receive calls (except if I was using my phone connected to my car Bluetooth). Text and internet worked fine. After a long wait I was connected to tech support and I was. They rebooted their connection and I was instructed to do the same to my cell phone. Worked fine for a couple more days. Then the same problem occurred. I've through this process three times. Finally I decided three strikes and you're out. I'm going back to Verizon.
When I ordered my phone and service they weren’t very clear on what the package actually was. They said it would be 2 day delivery and I didn’t receive it until 5 days after I ordered it. I called on the 10th day to start a return and the woman I spoke to said she had started it and someone would call within 3 days to discuss the return. No one called for 6 days!! I had to call them just to hear there was no record of my call!! Waited another three days for someone else to call me back just for her to tell me there was no record of my call and said she could escalate it and someone would call me back within 3 days. Waited another 6 days for a call and had to call back again!! The next person I spoke to said that the previous person did not escalate it and just closed it out!! I than had that man connect me to his superior. This man told me there was no record of my call and I was past my return period. Really?! Asked if there was an email address I could send my screen shot proof of the phone call. He told me no and than I requested to speak to his superior. He told me that his superior was going to tell me the same thing and refused to connect me. The conversation got pretty heated after that. The last man I spoke to would not do a damn thing for me. Now I’m stuck with a $800 cell phone I can’t use and being charged for a plan that was never activated!!
Signing up for Spectrum Mobile cell phone service was one of the worst decisions I've made over four decades of living on this Earth. I normally don't write reviews like this and bash a company, however, but my experience warrants it and should be heard by other consumers. PLEASE DO NOT SIGN UP FOR THIS SERVICE! And this is the reason why.
Being a former employee of Charter Communications and having a very strong background in the Telecommunications industry, I have never experienced a disregard to do what's right for the customer by any other company. Not only has the brand new Samsung Galaxy S10+ that I purchased from these clowns come with a lot of flaws, the service in my area is garbage. Verizon touts itself to have the best Coverage Nationwide and in my area that's simply not true. I've had Sprint and AT&T at my house and have never had an issue so I don't know why Verizon's coverage at my home location is horrible. After hours on the phone with Spectrum supervisors an escalation team members my issues still persist.
I reached out to Samsung directly since the phone is still under manufacturer warranty and they are more than happy to fix it but I have to ship it to them and be without a device for 7 to 11 business days. So when I reached out to Spectrum to see if there's an option to activate my unlocked Samsung device and place it on their Network until my Galaxy S10 Plus is fixed, their resolution to my problem was to get me to pay more money. I'm not fucking doing that! Not only have they provided me with horrible cell phone service but the equipment they gave me is faulty. They do not go above and beyond to assist in these one-off situations. And they should have never gotten into the business of providing cell phone service to anyone. Yes the monthly rate is much cheaper than what I've had with other carriers, however, you definitely get what you pay for with Spectrum Mobile. I'd rather go back to Sprint paying $85 then deal with all the rigmarole and stress from signing up with this service. That's why I'm starting to boycott Spectrum mobile all together and share my experience so that this does not happen to another consumer. My attempts to provide them with a very logical resolution to my problem we're not considered because their policies do not allow for it. So the next time you see a great deal for cell phone service, please do your research. I regret not doing so myself! Besides all of this, there's still a lot more to add to the story. But I will tell you that Charter Communications is in the business of ripping people off. Don't take my word for it do your research and look at the unfair business tactics they have been doing to customers all across the country. Aside from being sued I think that a class action lawsuit against Spectrum mobile should start and I'm going to do my research and see what it takes for one to commence. Thank you very much for reading! And be very careful when dealing with Charter Communication and its sub-pa
I have 5 phone that I was going to transfer from Verizon, 3 still have payments, the sales department assured me that this wasn't a problem as I can refinance the phones and they would pay off Verizon. The rep even gave me the amount I would be paying per month and requested a month's payment in advance. Long story short, I received my SIM cards and when I called Spectrum to inquire about the payment to Verizon so that I could unlock my phones, not one person knew what I was talking about. An hour and a half and 6 rude customer service agents later I was done and cancelled my service and requested my money back. DO NOT USE SPECTRUM MOBILE!!! They should be ashamed of themselves in the service they provide.
I called them set everything up everything sounded wonderful. Then after spending 2 hours on the phone and being transferred 5 times and given bad information I find out I can’t bring my own devices over and I would need to buy a new phone. This is after being told I could and everything was set up. I am so upset and tired of explaining the situation I am to exhausted to even get details on this review. Worst service ever horrible experience and nothing they can do on their end to make anything right
On a recent visit to the Albany store There were 7 customer service representatives sitting around discussing which ones were go to lunch next When someone came to help me they were snarky and incompetent. THEY know nothing about the system or how it worked I could have got a 5th grade Person to help me. When the representative called the manage it was just as bad.
My husband switched from another company and 2 bought galaxy 9 phones. One works fine the other works like crap. My phone. The only way people or others can hear me is on speaker, allowing others to hear what I and the other person is saying. Next, my phone keeps using data, in a wifi household. I keep checking to see if wifi is on and yes it is. Now, instead of my phone bill costing 14.00 it is costing 80 dollars and the month isn't even 1/2 over. This service sucks and a rip off.
I got Spectrum because of the $59.95 cost for unlimited … everything. Then I was told I could bundle my current home internet, channels with my Spectrum Mobile. For a time it was around $150.00...My last bill was twice that.
They don’t tell you that you cannot send e-mail from the iPhone app when traveling and you have to log one to their web mail service instead, major unnecessary PIA, go some when else if you plan on traveling with their plan
I am retired and do not use much data, at least not on other carriers. During June, 2019 my spectrum internet was out 2/3 of the time due to their inability to find out the problem ( most of my neighbors were having the same problem). That is when I realized how much they charged me in data. It was Spectrums problem they could not keep my internet on but I paid for it. Paid my phone off so I could switch but it took them 2 weeks and 4 calls to get my phone unlocked!!!! I was pissed! Horrible service, horrible cell phone service!
Nightmare from hell
The service itself is wonderful, but customer service is a total & completely joke. The office is filled with nothing but scammers & hustlers. They dont communicate well & will basically call you a liar when you point out things that are there fault
Had Spectrum mobile for almost a year. Got a defective iphone. I’ve called so many times and I finally gave up. Too many lies too. No one knows what they’re doing. Bad cell service . Now I’m being charged for going over the gig and I’m not receiving an email or text to alert me that I’m getting close to going over. Imagine that. More money for them. Awful all the way around.
Spectrum changed their cable box return policy, did not notify existing customers and refused to prorate bill for the final month. The customer service department was rude and dismissive. Their dishonesty is brazen. They basically said "We understand you're angry but we're still going to keep your money. There is no other service in your area so tough luck on you." Nice attitude but wait until next year. I can see from the reviews here that they are doing a fantastic marketing job.
Horrible, Terrible The Worth Experience
received phone a week ago, have been trying too activate ever since, no show! have tried myself online, by 5 calls, and by going to a representative still not luck and their customer service kept me on line for 2 hours!!! did not even bother to call to fix the problem 2 days now. anyone contemplating their mobile pls run, my time has been wasted trying to fix this problem. I really do need my time for other pressing things!! meanwhile I sent the agent who sold me this a notice that I am interested only of I can port my no.
I have had nothing but issues with this company from jump. Between their incompetent employees to their ridiculous way of charging from by the gig to unlimited, all the way to the service itself is, to say the least, disappointing
Spectrum mobile is worse. They say you can keep your phones, but I was told I couldn't keep mine. I was told I had to buy new phones, despite having a note 9 and I phone XS? Which they carry? I was told I would get estimated 500 each for phone, but sales rep guessed from looking on Ebay. I cancelled once I found out the site said 300 each phone, plus I had to buy their phones at 800 each. The phone still came, I wasn't sure it was phone since I cancelled package through FedEx. All I did was open the FedEx box, not touching the phone wrapped in plastic case. I was told the seal was broken on phone, yet I know I didn't do it. I had phone for literally 30 minutes as I waited for FedEx labels to send it back. I was charged 80 dollars for 1 phone for restocking fee. I'll never get spectrum mobile again, as I only had it 30 minutes. Once this year's up as I have a fair deal with internet & cable I'm canceling all services. Spectrum sucks!
I was told because of my 3 item bundle with Spectrum that my Unlimited cell service would cost me $14 per month. WRONG. It turned out to be $45. Also, because I am disabled, was told Assurant would be sending me a bag to return my old phone in for credit. WRONG. I don't have a printer, don't know anyone who does to print out the label they sent via email. I called them and asked if they could mail me a label. They said no, to have my--get this--grocery delivery service print one out and bring it to me. Can you believe that? Spectrum won't send me one either. Why can't I send someone at Spectrum the email with the label, they print it out, and then mail it to me? Is it that hard? But no, they will not help. Sprint, on the other hand, bent over backwards to help a disabled person who is low vision and with limited mobility. If it weren't for my being on social security, I would still be with Sprint. Even at twice the price, their customer service is superior. But I'm stuck with Spectrum and their long wait to talk to a customer service rep who really doesn't give a damn about your problem. Not one person at Spectrum who can print out the label and mail it to me from an email I'd send. Not one person. Terrible service! I'm losing out on a trade-in refund on my phone.
I signed up for service and payed for a phone from them and it broke. rather then help me they say sorry your problem. This was in less the 30 days. And I just hit the end of our first month. And I learn there is no roll over for unused data that i paid for. I will be looking at other providers. Google Fi is at the top of my list.
I made a mistake by NOT looking at reviews. Don't make this mistake! They are scammers and liars. I returned a spotless new phone back due to no service! In perfect condition! When i didn't get my refund back i called them... said phone was damaged! Not!! I kept on trying to get photos of returned cell. They sent me two photos of an OLD damaged phone, not even the same color, you could tell they put on stickers showing serial numbers. I'm reporting this company for fraudulent practices. Please contact me so I can move on with a suit against them to stop them from scamming people.
I wanted to investigate it, since I currently have your cable, Wifi, and home phone. First, I went on-line, and I was told I had to call. So I waited for the usual 30+ minutes for an agent. Then, when I began asking questions, the agent had no idea of the answers. So we agreed that she would research the questions and call me at a specific time on a specific day so I would not have to be camped on a cust service phone call forever. My wife and I were ready with a speaker phone to discuss the service, but, surprise, surprise, the call never came. So, I decided I would just go directly to the store, which is an hour drive from my home, in Wilmington. When I got there I was given the number 15. I sat there patiently for a half hour, and I had moved up to #11. Simple calculations told me, at the rate they were handling customers I was going to be there at least another 2, maybe 3 hours, so I told the gal standing around at the phone to remove #11, from the list. I will stick with Verizon, who has great customer service and reliability. You have not only lost a potential mobile customer, but I am so ticked that I am going to look for alternatives for all 3 services I now have with Spectrum.
Short story.... the same as everyone else! Long story..... you don’t have time!
I had to do a warranty exchange on my phone that I was buying through them, it was the second exchange in a month period. I accidentally sent the wrong phone back, my mistake, because it was the same model, same color. When I found out that I messed up I called them and told them that I sent the wrong phone back by mistake. They then tell me that they can't send it back because "they don't do that", You know what they do? THEY KEEP IT AND SCRAP IT! So, now not only am I paying Verizon for a phone monthly, I am now paying spectrum monthly for a phone. And the Verizon phone was NOT cheap. They are crooks, liars, and nobody knows what they are talking about. PLEASE BE AWARE!!! I see that another person had the same problem by sending in the wrong phone and they kept theirs too. I SHOULD HAVE LISTENED TO THE REVIEWS. PLEASE PLEASE PLEASE, GO SOMEWHERE ELSE.
I'm experience is absolutely the worst experience I have EVER had. We switched over thinking we would be saving money for a better service and the service is absolutley HORRIBLE . I wont have any connection for no reason at all. On wifi and even off wifi using my data. I will not receive phone calls and people won't receive mine. The representative told me the first time I had to be on wifi for the calls to go through which makes no sense. Wifi is for internet. My husband will call me 8 times in a row with no exexaggeration and I will not get a single missed call. The second time we called up the lady told us we needed new sim cards . The phones and sims cards were brand new. Not even 3 months old. It took me 3 days to activate the phone to begin with. The phone service still absolutley sucks and also our bill is 3 times the amount as what we had at cricket with 3 unlimited lines. The last time we called the lady was rude and we still had to pay for service that we were not even receiving. I DO NOT recommend to anyone !!!!!!
Cancelled service and the wait to get email about unlocking the phone is still unresolved after two weeks. We cannot switch to any other phone plan until this is resolved. We feel helpless and angry.
I feel like I was scammed by a supposedly reputable company. Very deceptive in their sales pitch. Just an overall negative opinion of Spectrum mobile. I can't wait for 60 days to leave this "provider".They will not unlock your phone for 60 days so that you can go to a different carrier even when you own it.
The absolute most disrespectful company I ever seen. Horrid service and there porting department are assholes. I hate to this because some people don’t like the language but I honestly don’t have another word to use. For over a week I have been trying to get a number ported, yeah ported, and they refuse to do it. I paid them $500 to get them to. And they still won’t do it. At least I got them on extortion my pops said. But why won’t they because they can. They are not releasing the number because they don’t care. No calls to me, no nothing. I filed. Complaint with the FCC and I got a couple people who me and leave there 800number as a call back number. Are you kidding me. If I could offer you an advice it would be to stick with the pros. Best Buy won’t work with me on mobile devices because of what Spectrum is doing to me. Even tonight I bring home a new iPhone 11 from AT&T only to get a Text message from them saying that Spectrum is not releasing the number. But my dad was a judge, retired now and my brother an attorney and they know these laws. What they are doing is flat out illegal. And Verizon is the one backing there play because they let Spectrum use there cell towers. Not for long!!
BEWARE ! Thought we would change to Spectrum to save $10 a month on our mobile bill. You can keep your own phone, but nooooo, even though the phone that was to be used was unlocked and purchased with just this thought in mind. Exchange sim cards to change service carriers when better plans are available. They offered the exact same phone as mine as one of the ones on their plans. I opt for a different phone and get it all set up. After that I discover I have no service at home or within about a mile of it. Come to find out I live in a white area on their service coverage map but did not see that until I really zoomed way in on it. I had the phone for about 10 days total. We knew about the $50 restock fee but thought they would excuse us from that since they did not tell us that our home was in a no service area. It even gets worse when we are billed for the phone and restock fee. Asked Why? The phone was returned damaged. We requested pictures. We get pictures of obviously an older phone with dots on the screen and scratches on the back. The phone was sent back in pristine condition but there was no way to prove it. Dishonest and unhelpful people all around in Spectrum.
The store front local center was more than happy to sign us up but would not talk with us when the problem of no service came to light. All talk and reconciliations were to be done over the phone with no help from the local people. Learn from ALL THE BAD REVIEWS. I wish I would have checked into this more before signing up.
BEWARE ! Thought we would change to Spectrum to save $10 a month on our mobile bill. You can keep your own phone, but nooooo, even though the phone that was to be used was unlocked and purchased with just this thought in mind. Exchange sim cards to change service carriers when better plans are available. They offered the exact same phone as mine as one of the ones on their plans. I opt for a different phone and get it all set up. After that I discover I have no service at home or within about a mile of it. Come to find out I live in a white area on their service coverage map but did not see that until I really zoomed way in on it. I had the phone for about 10 days total. We knew about the $50 restock fee but thought they would excuse us from that since they did not tell us that our home was in a no service area. It even gets worse when we are billed for the phone and restock fee. Asked Why? The phone was returned damaged. We requested pictures. We get pictures of obviously an older phone with dots on the screen and scratches on the back. The phone was sent back in pristine condition but there was no way to prove it. Dishonest and unhelpful people all around in Spectrum.
The store front local center was more than happy to sign us up but would not talk with us when the problem of no service came to light. All talk and reconciliations were to be done over the phone with no help from the local people. Learn from ALL THE BAD REVIEWS. I wish I would have checked into this more before signing up.
Would give them ZERO STARS If I Could.
I switched to Spectrum mobile a month ago to take advantage of the $45 unlimited plan and a $100 credit added on to the value of my trade in. The sales associate lied to me and did not put in the order for the credit. He told me that i would get an email from the third party company that dealt with the trade in. I never received the e-mail, so I called spectrum mobile customer service. They transferred me to the third party company. The third party company then transferred me back saying they don't deal with my issue. Two hours and a few transfers later, Spectrum mobile told me that since the order was not put in during the sale that I was out of luck. So I ask them to admit that the spectrum mobile sales person screwed me out of the promotion and they refused. They kept saying "I don't know what happened". To which I replied "you do know that the sales associated lied and did not do his job because, my receipt for the transaction shows I qualified for the promotion but I didn't get the promotion". They offered me a $50 credit but that is unacceptable. I am still fighting with them, and I wish I never switched. Their customer service is beyond terrible. They make Verizon's customer service look good.
Given that I had a unique request they did try to accommodate my need by porting an important phone number, that otherwise would of lost. That being said there was some activation time delay that was needed up to 92 hours...which is fine with me. That being said they had an error occur and phone signal never work which i called and they admited there was no follow up when error was recieved and it needed to be sent to supervisor for them to get it fix in 24 hours. Will see if it works tomorrow.
Wrong info for $100 trade in promo. One of the reason i signed up and didnt have the IMEI of the older phone on me at the time of sign up which agent said its ok and i could provide it at a later time, not true. When I call a few days later a very nice agent informed me that it cannot be done and there nothing she can do about it as it is only possible to process at sign up. She stated i can cancel current service and resign up but i could be charged a $50 restocking fee, and a lot more work and headache to only potentially get a maximum $50 return if they gave me the full amount after the deduction of restocking fee. Still baffles me due to the fact my service technically never started as the number still has not up to this point. Either way, no promo as promise, and a inactive phone (pending).
I Cancelled service before it even started and have had nothing but trouble and aggravation from the get go. Had to purchase the phone and could not get an unlock code , even when the time frame they quoted me was up. They come up with more “terms”. I was told different terms by different calls ! I would not ever recommend this company to anyone! Google review is next and better business bureau! Complaint will be filed
Well where do I start. I had 2 trade ins and got 2 new phones from them. Did not get the email for the trade ins so I could not get the deal of trade in $ and 100 for the transfer. Took 3 weeks to sort that out, eneded up having to send the 2 new phones back and start the transaction again. This time went to the store because I was not going to go though that again. Lady helped us by putting the whole transaction in the system again. Thought everything was fine and trade in and new phones will be on there way, until I looked at the receipt, the order oh the new phones not only were $50 more but wrong color, and the trade in for each phone was $20 bucks less then what was quoted the 1st time. Called the manger that was working with us that made this transaction and she had them cancel the order. So now the trade ins again will not go though. This has now been going on for 5 weeks. I have told this story now over 100 times and that's not a over statement. This whole thing has been a running joke... shame to because I was going to move the company phones over to this service but since I can't even get 1 phone out of them no way I will get my techs phones with this much trouble. Maybe spectrum need to get there systems together and get your people trained before rolling out such a crappy service.
A horror story. Traded in the Pixel 3 for an iPhone 8. Was promised a shipping label to be shipped to my email. I never was and now the $233 trade-in and $100 promo has turned out to be a scam. I am going to post this on every social media website possible.
Switched from AT&T to Spectrum and I have regretted it everyday since! I have 1 bar of service at home and 2 bars at work. I live in a large city and never had less than full bars with AT&T. I have NO internet with Spectrum mobile and never had a issue with AT&T. I'm currently switching back to them and Spectrum can kiss my #$$. DONT SWITCH YOUR SERVICE, ITS NOT WORTH IT!
I had been a Verizon customer for yrs but the cost kept going up, I switched to SM they told me they couldn't port my old phones so I had to buy all new phones. The service was "ok" the customer service was horrible. They advertise $45 per line but there is also a per line connection charge not to mention the outrageous cost of their phones. They require you to have autopay, they refuse to change the date of your autopay. It's been a nightmare. I should have stayed with verizon and straight talk for the boys phones and paid 3 bills, it was easier
Phone was stolen, cancelled phone and asked to buy another phone and told I did not qualify for a phone even though I would pay cash for phone. Spent 3 days trying to solve problem, but no one knew how. Said they would contact main manager at the Main office and call me. 5 DAYS AND NO ANSWER. NOTHING BUT A BUNCH OF STUPID EMPLOYEES AND MANAGERS. I Will be closing my internet service and tv service plus my wife's mobile service for this terrible service. We have been customers for many years and with Mobile since that started, but enough is enough.
To make a long story short, I was lied to on numerous occasions in order to talk me into switching my mobile service to them. After they sent phones (that I never removed from the box ) I attempted to cancel service. They made me jump through all kinds of hoops to make the return, then told me I could not because I had them too long. ( my first attempt at returning was THE DAY AFTER I received them) I had to take them to court and was surprised they sent someone from their local office. They completely rolled over and took the phones back, took charges off my credit card (that I did not authorize) and gave me a check for court costs. WHY DID IT TAKE A LAWSUIT TO DO THE RIGHT THING? I strongly recommend staying away from them, including TV, internet and home phone.
I've had my cell phone for 10 months now. Other than spotty service occasionally everything been great till I moved 3 miles to anew house and they are totally incapable of updating my new address and linking it to my WiFi on the mobile end. I cannot upgrade my phone, or Adda line. I've been to the store and called multiple times where I'm told a ticket has to be put in and that takes 72 hours....5 days later I still cannot add line etc and you can only speak to the generic drone, they will not transfer you to a supervisor or the tech dept.
So I'm paying each month for an account they say doesn't exist but they charge my CC for each month. They offered to expedite my ticket to get my issue fixed...God knows how long that'll take. So now I'm stuck paying $400 for a phone so they will unlock it so I can take it to another carrier.
LIES LIES LIES promise the worls and dont deliver no unlimited hot spot like promised can not cancel auto pay AND have to put a stop pay to change auto pay by ONE DAY every utility and even AUTO INSURANCE will move payment date they lie to get yoy in then you are stuck if could give no stars would has been problem from day one
I was sent a defective phone and then sent another defective phone and this time they charged me $154. just took this out of my account. No explanation til I called because at this time after making my payment they turned my service off. THe wORst PLACE TO EVER GO . DONT USE SPECTRUM CELL SERVICE YOU WILL REGRET IT
Spectrum mobile is not a good thing to go with! They don't tell you about there policy. Only when you have no service and can't use the phone. Then they want to charge $50. To return it and i seen the reviews and i wish i looked before we went to it. What have we got our selfs into. Not a service at all run run.
It is a shame to go to a service that you can't use. And they don't tell you about the policy they say it goes to your email and when you call them a tell them you are not getting service and you wanting to return it. Then they will ask if it is damge. No it's the service. Then they want $50 dallors to return it. When we have to go through so much to get a return shipping order they said they will email it and they don't. That's because they r trying to make you lose your dead line to get it back. Then they keep passing you through one person then to another. Then i notice on the reviews that poeple that sent phones back that spectrum mobie returns will lie and say that the phones was damge and charged them for phone. We poeple need to turn this to the news. They don't care if your old or sick. They are ripping people off. Let's stand up and turn it to the news.
Where do I start? The guy that started the service made a massive mistake by putting the wrong trade in phone with the wrong IMEI # creating a huge mess. I am not just down two trade in phones at $146 but also they did not give me the $200 for the transfers because the phones could not be traded in. Went around everywhere trying to fix this. Two weeks of hell and still gotten no where. Today is the last day I can send these phones back and they have taken there sweet time to make sure I can no longer return the new phones I got. So now I am down around $1500. I have never had such a bad experience with a company before. The whole prosses is a joke and not one of them knew there job. Do not use this service, if you do just don't expect anything good coming from it.
After troubleshooting why I can't receive any data for over 10 hours including going to the store twice, I am now trying to cancel my account and even that is a nightmare. The data does not work or is glacially slow. I wish I had never tried to change to them. It was a huge waste of time.
Their brochures and web site say that calling to and from Canada and Mexico are free. If you go into a Spectrum store, that’s what they tell you. If you call on the phone, they tell you it’s ten cents a minute, and text messages are ten cents each. There’s no consistency in what they tell you. I was also told (in person by a store manager), that data is included in my unlimited plan, even when in Canada. That’s a lie. I have the 45 dollars unlimited plan, and when I visited Canada for a week in August, my phone bill was over $90. I complained and was told it was right and they could not help me. They are liars who don’t have a clue what they are doing. I highly DO NOT RECOMMEND them.
"Sorry, I cannot help you!!!)
Since I have gotten this service, overall its excellent. Its a new service in California so the Customer Services reps at Spectrum aren't entirely up to speed on how to handle issues, but they researched and got back to me. I have a AT&T work phone and I carry my personal Spectrum phone as well. I have service with Spectrum even when there is 1 bar or no bars on the AT&T phone. This lower cost alternative has been great for me.
I order a phone got charged for two and I received a phone that I never ordered I been try to send it back for a week I have called ssd's o I can get the label to.send it back still they said we call you in 48 hrs is been a week and no call no label and nobody seam to care I asked for a supervisor they refused to let me talk to a supervisor I will never do bussing with spectrum they promise but is all a lie beware
They have been working on connecting my phone to there system for the past 3 days. I have spent over 6 hours calling them and waiting on hold trying to find out why i still dont have service. On the 3ed day they tell me i that my phone cant be brought over to there company and if i want to use them i have to get a new phone. I say no thanks i will go with another company but i want my $55 back seeing as i can not even use the service i bought. They say someone will call so i sit around and wait 6 hours for a phone call before calling back and demanding a refund. The first person i talk to says sure we can do that and then says its been outside of 14 days and they cant refund me my money! WTF! There saying that i have to pay for it even tho they cant connect my phone? I ask for a manager and the lady can only get me her supervisor. I wait 53 minutes to talk to a guy that cant do anything so i ask for a manager. and wait again... I am still on the phone with them trying to get my refund. After getting a manager on the phone he informed me that not even he can get me my Refund and its been esclated to someone about him who has to review it before returning my refund. He said that might take up to 3 days to do? He said if it was not saturday i might be able to talk to someone above him but at this time im still without my my money and paying for a service i can not use when they can not connect my phone. The company is a joke and i am looking into other options for internet and tv as well because after all of this i do not want anything to do with a company that trys stealing for customers.
the service is terrible
I had a problem with my new wireless. I went back for help. Two young guys tried to help me, but we're unable to solve the problem. They asked the lady that got me started at the beginning for help. She offered no help to them or me. She was good setting my new service up, but showed no interest in helping with the problem. When I left she was at the door. I mentioned that the problem was not solved. She turned her head away. So rude. I just left.
Went to them as there rep promised all this glory (Bundle and save on all including my cable bill!) Told me I had 30 days to change mind, LIE! I have just past the 14 days (know at 16 days) and they say I have to pay for the phone I had to purchase from them (was told 30 day to return it) and that I have made up all that the rep told me! She even Quoted a price for all 3 (cable - Internet - Phone) a 124.00 mth 2 years - then 114.00 after that! Now that they have dragged this past 14 days - I started arguing at 12 days out -they want to charge me full price on phone! BEWARE and STAY CLEAR OF SPECTRUM MOBILE!
Since I had Spectrum Internet, I decided to try mobile since it was cheaper. The rep that I talk told me that I had 30 days to cancel and will get refunded the deposit but not the activation fee. Since the service wasn't what I was expected, decided to cancel. 16 days after I activated the service, I called to cancel and was told that I had no option except to pay for the phones, either for a 24 months period or pay the full amount and they will email the unlock code. I called back after a few days and another rep said that I had to be active for 60 days and pay for two months of service and then cancel and pay off the phones in order to get the unlock code. I was ripped off from the beginning. They just want to steal the money. Will have an attorney to read the contract and possible bring a lawsuit against this thieves.
Spectrum offers 100% money back guarantee but apparently it ONLY applies if you don't have one of their phones. We got 2 spectrum phones and activated one, well tried to anyway. It didn't work and spectrum representative couldn't figure out why either so we initiated the return. Since my number was already ported from Verizon I was now without a phone so the next day I drove to a spectrum store to see if someone could help me. The agent at the store immediately figured out the issue. Spectrum switched the sim cards and the phones won't work without the sim that was created for that phone. So I was told to open the other box of the other phone that was not activated and get that sim card to put into my device and it would work. Thankfully it did! I returned the phone that I took the sim card out of I'm the exact condition as it came. The wrapping and screen protector were never removed just the sim and the phone went back into the box unaffected and was returned. Then a few weeks later I get an email that the BRAND new phone I returned would not be getting a refund because of damage. I call talk to a very rude supervisor who doesn't even let me talk and he says not only is it $100 for the "microscopic " as he called it, scuffs but there was now also a restocking fee. Spectrum told me to open the box because of their mistake with the sim cards and now they are charging me for their mistake! I feel they deliberately mixed the sims so you end up opening both boxes and are they open to them claiming damages and restocking fees. I was within the 14 day return period for the full refund and returned them literally, the brand new phone and now it miraculously has damages. Plus on top of that madness they charged me for the 2 lines, both monthly payments and taxes for each phone even though the device was returned! The supervisor said he couldn't reverse the fees. What?! We only had 1 phone and 1 line of service how can you not refund? I called back hoping for a nore professional supervisor and I got one. He looked at the damage photos and said I agree that the damage the return warehouse is claiming looks like the dust they put on the phones to look for scratches and not actual scratches. He said he would take care of the fees for the phone, not to worry and he would reverse the charges on the bill for the second line too but because he was at an agent's desk he couldn't do it so he would call me once he got to his desk in 5 minutes. After collecting my contact number he was never heard from again. So spectrum scammed me into these fees by switching the sim cards, having me open the other phones box and that opened me up to them claiming anything they'd like and fees upon fees. So how can you try out their service, with a spectrum phone without being charged? That's complete false advertising and criminal. I bet they'd find a way to charge you even if you did use your own phone and cancelled within the 14 day period. They need to be stopped for this criminal activity. I never imagined a big company could be so shady but, here we are!
I was sold a mobile over the phone. The pushy misleading sales rep told me there was No restocking fee for a 14 days used cellphone, and they do that so you can try their services. He asked how much I pay and compared my unlimited plan with their $14 plan, with the hotspots I would be paying for a brand new phone and cellphone with everything included less than what I was paying now. I was not comfortable getting a phone that I was not so sure about and said I'd go to the store the next day to purchase it. He insisted saying I would receive the phone in 2 days and after I activate it, I'd still have 14 days to return for a FULL refund. He told me I'd get the full $147.90 back should I not keep the phone. Twice I asked about a restocking fee and was told there was NONE because they wanted customers to try their services and switch. I asked about promotions and trade in phone for a discount or credit back and was told they didn't have any but just to try the phone and return if I don't like. With so much assurance of satisfaction guarantee and such a great refund policy I ended up buying it.
I received the phone within 5 days of the call, instead of 2. I tried to cancel before I received it and was told the shipment was out for delivery and only after I get it I could cancel.
Eventually I got the FedEX delivery, didn't get a sim card, wanted to return everything. Then the nightmare started...
The minute you call Spectrum Mobile / Spectrum is disappointment and frustration all the way through.
To start the return is already hard, the call drops, the waiting is ridiculous, and they never call you back.
Once you spare a couple hours to follow up with Spectrum Mobile, you are told you were misinformed, the 14 days started when you had the sales call - even if you didn't even received a sim card - and that they won't process your refund.
Since Spectrum was the one who sold you the phone you call them back and they confirm you can return the phone and state the same rules that you were sold on and transfer you to Spectrum Mobile so they can issue the return shipping label. Unfortunately, Spectrum Mobile insists you could have checked the rules online and doesn't honor the refund.
By the way, Spectrum Mobile writes down only what they say to you and not what Spectrum reps said or wrote in the file. So when you call back they refer to their notes, saying you are aware already that you can not return. Despite having the other side of the company saying otherwise.
Do yourself a favor and stay away from Spectrum altogether.
Worst customer service ever. And they charge when they want to. Doesn't register records. Do not choose this wireless company. I rather pay the extra 30 dollars at Tmobile or 50 at Verizon than dealing with this.
I really wanted to use spectrum mobil I tired it for several months. They told me they use verizon towers so I thought it would be the same as Verizon NO they do not tell you they only use 40 to 50 percent of their towers. I was constantly called tech support. absolutely nothing improved. I went back to Verizon and that was quite the ordeal also BUT it was worth it I would not recommend Spectrum Mobil at this time ..........what good is 28.00 a month if you can not use it?
So we signed up for service and new phones on a plan. Everything the 1st rep told us was a lie. She told us we had 30 days to return phones and cancel service if we didn't like them. WRONG. We had nothing but problems from day one. By the time everything was straightened out (or so we thought) we decided to cancel Spectrum and return the phones, only to be told that we only actually had 14 days to do so. So we had to pay for the phones we had, because they wouldn't unlock them unless they were paid off. And, sadly it took a lot of money to do so, but we wanted to go to another carrier. But guess what !!. WHEN YOU PAY OFF A PHONE, YOU HAVE TO HAVE THE PHONE WITH THEM FOR 60 DAYS BEFORE THEY WILL UNLOCK IT!!!!!! IT'S GOT TO BE "IN THEIR SYSTEM" FOR 60 DAYS BEFORE THE WILL UNLOCK IT!
So we had to go the next day back to Verizon and do a NEW plan and do new phones on a contract, because Spectrum screwed us. They are a scam, DON'T COME HERE! ANY PLACE IS BETTER THAN THIS PLACE! THANKS SPECTRUM!!!! I would give 0 stars but it doesn't let me.
I called to have cable service moved. The lady said she could get reduced the fee for Spectrum coming to my house. So I signed up for phone service. I called to see if I went to Canada would my plan cover my calls. I was told yes but they failed to tell me I was being charged roaming. So dishonest.
My experience was awful. Customer service are all liars and scammers. Sorry I made the switch to spectrum. Lost $253 on a defective phone they would not replace. Try to pass the buck to fedex. They tell you you can bring your old phone and then told me I had to buy a piece of crap they had. I received a bad phone and stuck me with paying for it. DO NOT LEAVE YOU SERVICE to go this way. I am sorry I did. I am still fighting with them 3 week later.
I was so sorry to leave art dor spectrum. I cave up a beautiful ZTE for a galaxy defective phone. Spectrum would not replace it. After weeks of giving me a run around.service suchks.
Spectrum mobile is a rip off. They lie when you purchase, and they are very strict with the untold rules once you already signed up. Stay away from them.
I ordered my phones through a live agent today. Received my order email and saw the wrong phone color was on the order. I immediately called back and spent over 1 hour trying to correct it. Here is their process:
1. You have to ship back the wrong phones that they made the mistake with even though they have not been shipped yet.
2. The FedEx is a required signature, so like most of us I will not be home when the shipment comes and I will have to go to FedEx to get the wrong phones and ship back.
3. Once they receive the wrong phones they ordered back to their facility they will issue your refund. So, basically they hold on to your money for the order for at least 4-5 days.
4. Amazing how much money is wasted in their process when they could have easily replaced the phone before it was shipped out with the correct phone. Remember this all happened within 2-1/2 hours of placing the order over the phone.
Basically, their burden of mistake is yours no matter what and your time in that burden they really don't care about. It's an empty apology of options they give you like robots over the phone...even if it is a supervisor. Not satisfied at all.
Reading your customers reviews bad experiences for most . I have been in customer service for forty years and you need to take a serious look at who heads up your customer care unit. Poor customer service will drive your business back to where they came from.
Don't get charter mobile. They will mess you over. When you get a phone and return it they will say you scratched it so they can charge you the full price of the phone. And you WILL NOT GET YOUR PHONE BACK EVEN IF THEY CHARGE YOU FULL PRICE. So you pay for it and don't even get the phone back. Oh but then they say well it could have be damaged in shipping. So take it up with FedEx. Now you have to prove that. Right. Not going to happen. I even took pictures of the phone before I returned it cause I knew they would try that. Guess what YOU will be charged. BEWARE BEWARE BEWARE. DON'T DO IT YOU'LL BE SORRY.
Totally awful service in Maine.
I spoke with sales a week ago and was convinced this would give me better service with Verizon towers (compared to Sprint) and would save me $$$. So I was sold.
Took a few days to get my SIM card and I’m using my iPhone that I own. The installation instructions were vague, and the website gave me no clues as to how to activate. Mind you, I’ve been with Sprint for 5 years and have never had a problem with service. The only reason I switched was to save money. So I tried calling and was put on hold. Then I was transferred and put on hold longer. Then again... so I tried live chat and same thing. They kept directing me to the mobile site that gave few instructions and offered no live chat. Finally I figured it out and so far at home my service has been fine while connected to WiFi. The second I left my house I lost internet connection. They told me I would automatically connect to the many Verizon towers for WiFi so I wouldn’t use the 1GB LTE data. I live in the city and used to have Verizon so I know they have towers here. Well, 30 minutes outside of my home on the road and there’s still no WiFi signal. This is a sham. Day one of service and I already regret it. Spectrum puts all their money into the sales department and ignores all other parts of what keeps customers happy. I will cancel my plan ASAP and go back to Sprint, even if I pay more. Not worth the headache and disappointment in broken promises
Dropped calls. No service. Horrible service. Going back to other service. Verizon
I started the mobile service and ordered a phone, but decided I'd rather bring on an unlocked phone instead. I went to a local office to return the phone and they said returns are only accepted through FedEx. I called to request a return label so I could ship back my unopened box. They asked for the best time to call and I thought it was just for convenience. No, this is actually a phone call appointment time and if you don't answer the phone during this hour, you have to request another phone call. They left a message with a number to call back and emailed with the same message. This number is for customer service ,who cannot assist you with the returns request because you in fact need to contact the returns department. The returns department called again, but I just missed the call since I was at work. I tried to call the number back directly, but to no avail. I talked to several departments to get in touch with someone who could assist me. When I connected with someone, the phone call somehow failed and when I tried to call back they told me that department was closed. I didn't receive any calls from them after thought and found out after 2 missed calls, they close your ticket and mark you as unavailable in your notes. After 14 days they refuse to help you at all and say it's your phone now so you have to pay for it. Bear in mind, I have not activated the phone at this point and have not even opened the box. They still refuse to accept the return and say I promised when accepting the service that I would be available within the return period to talk to an associate. Little did I know that this meant available on their time and immediately at the time of their call. I wouldn't be surprised with the Returns call center is not even associated with the regular Spectrum customer service center. Making a return should not be this difficult! I do not recommend Spectrum Mobile because of this. I'd much rather go to a mobile service company with phones available in person.
By the way if you have to do a warranty exchange because of faulty equipment, guess what, they charge YOU a $50 restocking fee. It's their crappy phone but we have to pay them to take it back. This place is horrible. We are paying off our phones and going back to Verizon, any other company is better than here, even if you pay a little more. DON'T COME HERE
DON'T DO MY MISTAKE! RUN AWAY FROM SPECTRUM MOBILE.
on the first two months you'll see a normal bill, and then, after the first period of time, Spectrum will charge you dozens of dollars for services that never exist. You'll find yourself pay at least $175 for two lines.
They will tie you to a contract that never expires, unless you pay exit fees.
horrible. Don't believe one word of this company, don't do this mistake!
BEFORE YOU SWITCH OVER TO SPECTRUM, READ ALL THE REVIEWS!!!!
I KNOW THIS IS LONG BUT PLEASE READ!!!!
Among the 500 other problems I have dealt with in the 42 days that we have been with them, including, 2 warranty exchanges with in 30 days, everytime you need a call back from RMA team or anyone for that matter they ALWAYS say we will get a call back with in 24-48 hours. DON'T HOLD YOUR BREATH! They never call in that time period, AND IF YOU MISS THE CALL, you have to wait another 24-48 hours for them to call you again. Their customer Service is awful, you get a different story every time, no one knows what they are talking about.
NOW HERE IS THE BAD NEWS
IF YOU DO A WARRANTY EXCHANGE MAKE SURE YOU SEND BACK THE RIGHT PHONE.
I accidentally sent the wrong LG Stylo 4 back to them because I had 2, same color and everything. So when they got the phone, they said it was damaged, (it wasn't damaged, it was in new condition) so they graded the phone and gave it a C rating and charged me $71 for the damages, now I sent the phone back to do a warranty exchange. Now here is the thing. THEY GRADED A PHONE THAT DID'NT EVEN BELONG TO THEM AND CHARGED MY CREDIT CARD FOR DAMAGES!!! I asked them if they even bothered to match the IMEI number from my account to my phone, they said they had. (remember that) I had called and said I had made a mistake because I turned on my other Stylo 4 and it said Spectrum on startup. So I called and they said that they would return my Straight Talk phone and I would send the correct Stylo 4 and get my replacement. BUT..... THEY LIED!!!! They charged me $258 for the phone that I was getting a warranty replacement on. AND THREW AWAY MY PERFECTLY WORKING, IN AMAZING CONDITION STRAIGHT TALK PHONE!!!!
THEY SAID THEY DON'T SEND BACK PHONES IF WE SEND THE WRONG ONE IN. Now it was my fault that I sent in the wrong one, BUT they told me I could get it back. So now, they have stolen property that is not theirs. AND charged me for a phone that needed a warranty replacement. So now I have a paper weight and no phone for Straight Talk. DO NOT GO TO SPECTRUM!!!!
THEY ARE LIARS AND THIEVES!!!
Another ZERO rating ,absolutely the worst company I have Ever dealt with my lawyers say the same thing your at there mercy right after they have your credit card. You will be out of luck then you can talk to someone real important that says that’s all we can Do u can not talk to someone with real authority I’ve tried and my lawyers have tried All should be illegal to do what they do if I had the money someone from there company would be in court lawyers saying it needs to happen there’s a lot of support check reviews putting it on Facebook looking for backers
Luckily the calls are recorded and proved that their people lied--intentionally mislead me about returning phones. DON'T CHANGE TO THIS SERVICE!!!!!!!
Had bought a Viso 4 and very pleased (6 months so far) Using .5 GB each month so wanted to add another line to share the GB of data and save. Was told could do but can't; each phone has to be charged for the 1GB at $14 and told the data isn't shared. Next is shipping to home by signature confirmation. Yea, 8AM to 8PM will be delivered and no alternative FedEx drop off available (like I used for first phone). So far not any of the issues as many have commented here so better than the Cricket plan I had ...so far.
All bad mobile not one good experience just wanting your money need to know more stay away u will thank me later
Guess what yall!!! If you have to do a warranty replacement because the phone has problems, they charge YOU a $50 restocking fee! WHAT! WHY? It's their phone that went bad, why the hell should WE have to pay a restocking fee!! This company is a joke. STAY AWAY! This is how they get money out of you! It's a SCAM. They are by far the most awful phone carrier in the history of cell phone carriers.
My sister go a Samsung Galaxy s9+ from them and 3 weeks in she had to do a warranty claim on it. She had it in a case with a screen protector and she never dropped it. The phone was in excellent condition. No scratches or scuffs or anything. They got the phone back and told her it was damaged. She asked for pictures and the back of the phone had deep cuts in it like someone scratched it with a knife. The charged her $480 for the damages. I saw her phone before she sent it back and there wasn't a single scratch on it. I see other people have had similar problems. So now she cant afford the $480 so she is locked into a contract with a line she can't use. DON"T GO HERE! ITS A SCAM
I have left one review already. So this is a follow up to everything I have already been through. Within 1 month I had to do 2 warranty exchanges on the LG stylo 4. They took it in and graded it. mind you I have been without a phone for 2 weeks now. They told me that there was extensive damage on the back of the phone. When I put it in the Box it was in prestine condition, no scratches, no dents, no scratches on the screen absolutely looked like a brand new phone. However they want to charge me $71.96 for damage that they said I did to the phone. I requested pictures. They sent pictures of the front and the back of the phone to my email. There was 6 deep scratches on the back of my phone all in the same direction, all the same length and all the same depth. It looked like somebody had taken a screw driver to the back of it. I told them that when I shipped it there was absolutely no damage. It has been in a case since I took it out of the Box and it has had tempered glass on it ever since I took it out of the Box. Also when I had sent it back I had taken the case off and the tempered glass off reset the phone and put it in the shipping Box and sent it back. When I tried to fight them on what they were charging me for this damaged phone they told me that it could have been damaged in transit and that I would have to take it up with fedex. So here's the thing. How is it possible to have all the damage occur around the big sticker that they put on the back and the sticker with the IMEI number on the back. All of the damage was around those stickers. Now, they have to show you all the damage to prove to you why they're charging you the money that they are. And I find it really funny that there are 6 scratches all in the same direction, all the same length, and all the same depth around those stickers. The law of physics does not explain how this happens. If you drop a phone it will get maybe 1 large scratch and then little tiny scratches and maybe some scuffs on the back. there is no fall and no explanation as to how 6 scratches in the same direction, and the same depth, and the same length can happen like that. I have read every review on here and I see so many people have reviewed that they have sent their phones back in Pristine condition and spectrum magically makes damage appear and tries to charge people for them. I will never ever ever recommend anybody to go to spectrum. I am going to fight this as hard as I can but sadly it's their word against mine. What I suggest to anybody who is sending a warrantee phone back is to take a video of the phone and video the dates off of somebody else's phone and show the condition of the phone and that you have sent it by fedex back to spectrum. So if they try to say anything you can fight it. I think this company is a scam I think they are taking advantage of people. If I could pay all the phones off on my accounts and go away from spectrum I would. But when tax time comes around the phones will get paid off and we will go somewhere else. I am even going to contact the Better Business Bureau over this... please, guys take pictures of your phone and proof of the date before you send it back because they will take advantage of it. Also I had only had that phone for 2 weeks before I had to send it in for a warranty. The phone they took pictures of looked like it had been with somebody that had for 6 months without a case on it. Just keep that in mind don't get screwed like I did.
I’m on my third phone and still have the worst cellular service ever. Thought it was faulty devices but realizing now that it has to be the service
Promise the best network and get the worst service and stole money when promised to refund a certain amont
Purchased a new iPhone 6s and in 6 months it totally failed and spectrum could not replace within a week and offered no understanding of the situation and frankly didn't care.. I could not reach any supervisor to assist and spent time in local store and on the telephone To attempt a speedy resolution. There is none with this company. I will be going with another provider tomorrow..
Spectrum mobile pricing is way more expensive than their competitors for multiple lines of service. They are comparing their prices to AT&T, Verizon & Sprint without realizing those companies are losing thousands to millions of customers to no contract companies such as Cricket Wireless. Now, compared to Cricket Wireless unlimited plan for 5 lines, the monthly cost will be $125. Customers save $1200/year or more for service.
I promise u guys.. Dont do it!! Stay with your current plan!!
Anyone thinking of trying Spectrum Mobile please learn from my mistake.
I contacted Spectrum for an Internet upgrade unrelated to mobile phone service. During my call, I was pitched mobile phone service as a new offering. I have been a Verizon customer for many years, so I was interested in hearing a competitive price and service.
During my conversation, I described my current plan sharing 16 gig of data across 5 lines and the price of the service. The salesperson described to me a competitive plan sharing 24 gig of data across 5 lines of service at a better price. I was required to purchase 5 new phones as my current phones could not be used on the Spectrum Account. I did not purchase at this time, even though it seemed like a good deal for my family.
After all the issues with the Internet install were resolved (There was a similar issue with the Internet Service) I called back and talked with another salesperson about the mobile service. I was described the same deal. I could share 24 gig of data across 5 lines. 1 “unlimited line” at 20 gig'/month and 4 “by the gig” plans starting at 1 gig/month. This information matched exactly what the first salesperson described. Also, I this person let me know that I had to purchase new phones. I later found out that at least 2, possibly three of my phones could have been brought over.
There was an issue with the verification process, and I had to order my phones a second time. I completed this process with no change in the description of the phone plan. 5 lines with 24 gig of data shared across those 5 lines.
Once my family had the service and phones connected, I immediately started receiving messages about my data usage...1 gig, 2 gig, etc. I found this to be strange as I had 24 gig of available data. Why would I receive these messages so early? I followed up with a call to customer support, where I was explained the way the plan actually works. Data is shared across the 1 gig lines but not the 20 gig line. This is a material change in the way the plan works. This also makes this plan a poor choice for my family.
I talked with well over 10 people at Spectrum Mobile about my issue and the misrepresentation of the plan by multiple salespeople. I was finally able to get 1 person to review the recorded sales conversations. He agreed that the salespeople were “confusing” and he understood my position based on the conversations. After 2 days and several phone calls, he offered to upgrade my lines for a month to unlimited. I found this solution lacking as it only addressed my problem for 1 month then my bill would increase greatly every month thereafter. This seems very obvious, and I believe this was a poor offer.
I then canceled my service and returned my phones in the original packaging and in the original box they were shipped in. I was instructed that I would be charged $225 for a service fee and restocking fees of 5 phones. I challenged this charge as I had only purchased the phones based on being misled by the salespeople, which was confirmed by Spectrum. I called multiple times and was never offered a solution to this problem.
Finally, I opened a case with the Better Business Bureau. Brandi Simpson tried to assist me but insisted that I needed to have my phones' condition reviewed. I assured her the phones were cased the short time we had them and they were in very good condition. So I expected this to be a non-issue.
When the phones were returned and reviewed they were graded in B or C condition and about $1000 in additional charges were applied to my Credit Card on file. The phones were in near-perfect condition and were only purchased due to the misrepresentation of the phone plan by Spectrum's sales department. We cased and protected all the phones, as we had no intention of returning them until I found out about the poor plan.
All tallied, Spectrum has ~$1500 of my money. I have nothing to show for the money spent. I had phone service for about 5 days. I followed all of their processes. I tried very hard to come to a reasonable solution before canceling my order. Spectrum has admitted their wrongdoing but refuses to refund my money. I would like a full refund of any money spent.
I am also, out $150 in cases and screen protectors for third parties and $300 in costs to switch back to Verizon Wireless. All together Spectrum's misrepresentation of their service has cost me $1950. The company has shown no desire to remediate this situation.
I have done 2 reviews on here, and they have never showed up. I never used a cuss word or anything. Their service as far as customer service are a joke. Every time you call its a different story. Nobody knows what they are talking about. Getting a replacement phone under warranty is a complete joke. It took them 2 weeks to replace me phone. Mind you I had to do 2 warranty replacements with in 1 month. Ridiculous. And, you can only do 2 warranty replacements per year so if something goes wrong with 2nd replacement phone, I am screwed. Save yourself the hassle and drama, they aren't worth the headache.This review probably wont get posted either, but giving it another shot.
For one, when we got the phones through Spectrum they were the LG Sylo 4's, we got 2 of them. With in the 1st 2 weeks I had to do a warranty exchange on my LG. They run you through tech support and they will tell you and get you set up for a warranty exchange. Think you will get your replacement within a few days? NOPE! A member of their RMA team has to call you to confirm that you need a new phone. It can take anywhere from 24-48 hours for them to call you to confirm. Well they didn't call me within 48 hours, it took them 72 hours in business days to call me. Long story on that return it took 5 business days, a weekend and 2 more business days to actually get my replacement.... Got the replacement and exactly a week and a half later I had to do another warranty exchange, on my line, and it took them 2 weeks to get me my replacement!!!! NOT ACCEPTABLE!!!. Every time I called the agent gave me wrong information, different story every time I called, now, with them you can only do 2 warranty exchanges per year, per line. I am just a month into my service and I have done 2 warranty claims. Not to mention that when we signed up for service I was very clear with the agent that I wanted the extra protection on both phones. She gave us the "price" total for the first month and said that the coverage was included. We found out later that it was not, and once you purchase the phones and set up the lines you CAN NOT add the coverage. So we are screwed on that. So this time with the warranty exchange it has taken them so far 6 business days from the date they got the not working phone on the 21st till now, and they are still doing the "grading" which is them checking the phone for cracks, dents, water damage or any other kind of physical damage. So they mean to tell me that it takes 3-5 business days to check that?? Seriously?? Then once they grade the phone it takes another 2-4 business days to receive your new phone. Spectrum Mobile is a joke. Save yourself the hassle and go somewhere else. If we could leave we would, but we are stuck with payments on 3 phones now. So we have to stay. Hopefully we have no more technical issues. This is not acceptable customer service.
I rec'd a damaged phone; returned it with a FedX claim number three months ago ….I told them to forget the service and not even send me a replacement because of so much hassle they put me through....now they are charging my credit card for a service that I don't have....on a good note they did, however, give me the credit for the first payment of the phone!!! I have been on the phone at least two hours total trying to get this taken care of....still trying...I would NOT RECOMMEND them for mobile service...…….I don't have any experience with the actual phone service since I don't have their service but I can surely say their billing etc is totally lousy...……!
They misinformed me about how long the cellphone would be delivered to my address. It was supposed to take three days, it took five days. The cellphone was supposed to be delivered by UPS, it ended being delivered by FedEx. I only had the cellphone for three days when the SIM chip malfunctioned and locked out the cellphone. Spectrum mobile didn't send me a return request with the package for the cellphone. Spectrum mobile told me that I had 30 days to return the cellphone, when in fact I only had 14 days. When I asked Spectrum mobile to email me a return request, they refused. Spectrum mobile sent me a defective cellphone and refused to reimburse my money. I don't recommend Spectrum mobile service. They habitually misinformed me about thier cellphone service.
Let's start with the lie. You need a "special" phone that is able to pick up their "magical hotspots,'" you'll only need the cheapest plan because there are so many of these magical hotspots. Bullshit. It is nit the phone, it's an app. but in any case, I had to buy one of their magical hotspots ready phones. And there are no fucking hotspots. Then, "our service is like Verizon on steroids" because of the hotspots. Nope. Horrible unreliable connection. I cancelled within a few weeks. And I returned the phone. THEN I received another bill. They claimed my phone was returned "critically damaged" and now I have to pay for it. But NO, "we are not permitted to send the phone back to you", even though you have to fucking pay for it. Seriously, probably one of the worst consumer experiences of my life. Horrible product, deceitful customer service. It is a scam. Do not use this service. If you want Verizon's network, the. Use Verizon.
These guys are masters of advertising and that is it. It takes forever to get them on the phone and when you do they are looking for answers online and will admit it openly. We got 5 lines and calls were dropped darn near every conversation on any of the phones. Phones are not free or discounted upon sign up and cost way too much but since they spread the cost of phones out over a 2 year period they pretty much have you by the short ones until you have paid them off. Oh and this new ad campaign that preaches all phones welcome... nope, not even close. In fact I have not found a phone that they will accept, that they don't sell to you themselves. It is a giant scam. Don't do it!
You get, what you pay for. Signal loss, can't speak on the go. It looks like Verison sells them 1/3 of their signal (even in their store no reception :) zip 89512). Painfull number porting. Be careful with an IEMI. Stupid reps can't do anything...
/// WARNING YOU NOW \\\ my wife and i have had our plan since 12/18. nothing but problems. called so many times we are so sick and tired being on hold and no one calling back. they use verizon and you are a 2nd on the verizon network. all real verizon customers have the best signal because they are real verizon customers. sound funny but, its true. they cannot fix our problem with our 2 phone. do you ever try to make a call and a recording says. "please re enter the number you are trying to dial with out hanging up" not just that. data sucks when you get a good signal! i live in waukesha 53186 area. they told me there really is no tower close to me? im in the frican city. we are going to go back to my other carrier. I WOULD RATHER PAY MORE FOR BETTER SERVICE I CAN COUNT ON.
They send you a hone that may or may not work & do nothing to help make the process easier when trying to return it. After 14 days if you experience problems, you are on your own & still responsible for the price of the phone, even if you can't use it. Customer service talks in circles around your issues no matter what they may be. Terrible company to do mobile service with, this is essentially stealing & creating issues for people who need their phones & they know that but as long as they can fudge up your bill, everything is ok bc they aren't losing money
Terrible do not sign up for Spectrum
They compared my Verizon plan and said they could save me money. I asked if coverage in Canada. I explained I have a family member on the border. They charged an outlandish "international roaming" charge over the boarder and Spectrum mobile way more expensive than if kept Verizon parent company plan (which also provided more and faster data). Stay with Verizon parent plan.
Bought a phone for my husband from Spectrum. It was shipped to wrong address and returned to Spectrum by Fed Ex. I was told at store that I would receive a refund on my credit card in 3-5 days and I would need to re-order. I spoke to customer service today and they said it would take up to 15 days for warehouse to inspect phone and up to 5 more business days for my credit to process. We have been Spectrum customer for 4 years at this address and have tried numerous times to get correct address on our account and it hasn't happened yet.
After given the wrong information.I was charged a fee. After Investigation & I was due my refund , now a phone is missing & I’m charged &34.10 After the phone was found to have gone missing AFTER my box was weighed with 2 phones .
Smh Give me my money .
Ordering phones and plans on line is super easy. Cellular service uses Verizon network. Variery7 of phones and payment plan. Great coverage and customer service. Love Wi-Fi hotspots.
run out of data every 20 days and get slow data for 10 days out of the month !
If you've used any other cell carrier besides the big 4 (At&t, Verizon, Sprint, Tmobile) then you will know all of them have their quirks - service, cheap phones, weird plans, data, fees, etc. Charter mobile is very new and if your looking to save money and use most of the same towers as verizon, this is a win. We came from Sprint. You can't get much worse then Sprint. We were with Sprint since the Nextel days. Every year they promised it would get better and it did. Its no where near as good as Verizon, even if your using second rate Verizon towers. Much of these complaints are self inflicted. Many of these complaints are not. Charter sucks as a company, horrible front line support, horrible service, rude, but there are some good people in there and when you find one, everything usually works out. Either way if you want to save money and use your phone for calls\text $14 a month for Verizon is unbeatable especially if you own your phone. We use our Sprint Galaxy S8+ phones. Turn on Wifi Calling, use Charter wifi hotspots, and save hand fulls of money. Once the phones die, who knows will we go back to Verizon or stay with Charter? No one is telling you you have to stay with one or the other. Find the best deal, find the best service. Never settle until you are happy.
I would not recommend Spectrum Mobile to anyone. Don’t even think about it. You will be wasting your money!!!!
Did not have service in the surrounding are where we work. Got the run around until we were out of return period. Won’t honor anything they say. Return stocking fee, if there so much as a scratch you own $350. Everyone here contradicts each other and lies. This is literally the worst unethical company I have ever dealt with.
I ordered two iPhones I realized later that my Apple Watch could not be switched over to spectrum mobile. I contacted them to return the phones. I spoke with someone who asked me questions and the entire process was like 40 minutes. She stated she needed to fill out an application for the return. Only at the end of the call for her to inform me that the department that actually process the return will review the application and call me back in 24-48 hours. When I didn’t get a call in that time frame I called back and got another representative who processed to ask me the same questions I was asked 48 hours later, I stopped her and told her that I went through that process already and I just wanted to return the phone. She informed me that the previous representative was wrong it actually takes 72 hours before I will get a call from the department that process the return and they will send me the return label after they speak to me. I am so disappointed and beyond words. To return a phone that I have not used is taking this long. I think they are stalling so they can charge me for the phone after 14 days. Please do your research and stay away from this one. If they are doing this to return a phone I can’t imagine what they are doing to current customers.
Not a very good one said I had to get a new phone now you can keep your own but they won’t let me use my brand new iPhone sitting in the drawer
The whole experience has been awful I would not recommend.
Was sold 2 phones and was told by the salesman the bill would be 25$ a mo. For each phone. Because they have this awesome hotspot coverage that our phones would "automatically connect to",so we wouldn't have to pay hardly anything.well long story short.no hotspot anywhere in a 50 mile radius of where I live. Went to send the brand new phones back and was charged 100$ restocking fee.when I complained about the hotspot the first thing they said was " well you can upgrade to premium for 49.95$ a month" ( bait and switch) they straight up lied about their hotspot bullshit and got us for 100$ on phones we never got to use. They were paperweights...useless all this plus many hours with customer service and waiting by the phone..wow what a total nightmare!!! Lesson learned. This company is scamming people.plain and simple.
I was told if I switched from Verizon I'd get to keep the same phone..had to change phones and buy their phone. I was told they have the same coverage as Verizon since they use Verizon towers. I asked if this was true because I do work in remote areas and Verizon can reach so I can get GPS and phone coverage....no bars!! I drop calls pretty much every time I use the phone locally. I'm switching back to Verizon and paying off the spectrum phone.
Switched from Verizon and savings over $100/mo. Great customer service, fast call response. I don't see any down sides. Brought my own Iphone8 and activated online.
Mom canceled landline and was duped to believe she had to switch her cell from consumer cellular to SPECTRUM. Forced to buy a smart phone she couldn't use. No one knew if she was dead or alive because she couldn't answer, didn't know how to get VM or texts. Hubby and I drove 90 miles to get her a flip phone at a $30. A month store VERIZON service. Customer service rep Susi had no idea what to do. Mom owed for the rest of the phone she never used, but couldn't pay off in store. Had to go call. Ray said we had to pay it off at the store after being on hold for 50 minutes. Susi reluctantly made the call and it was paid off. Mom has never known how to internet yet Spectrum has provided service for 26 years. My husband is an attorney and if we can find enough customers who have had similar experiences and are livid as we are and don't want the elderly taken advantage of, let us know.
Don't go with this company. They are Criminals and thieves. I kind of hope this advertisement continues to show up in my feed everyday. Just so I can maybe stop one person from being screwed over. Had spectrum internet and mobile. Cancelled internet so they blocked my access to my spectrum mobile account online. Found another carrier with cheaper prices. Spectrum refused to give me my account number so I could port my number. Luckily found an old piece of mail that came with my phone that has it on there. Then when I called to have them delete my payment information and let them know they were no longer authorized to use my card. They refused to delete my payment information. So I had to call my bank to cancel that card and have them send me another. Just don't do it, everyone. Anything is better than spectrum.
i was told i could bundle my cell phone with my cable and internet to save money.that turned out to be a scam.
what a nightmare. i didnt like the phone they recomended online and when it came it had no return label. got the runaround for a week only have a couple days left to return.
This is the worst company ever . They lied to me and sent me a cell phone to try it. I didn’t like it . You have option to return it in two weeks. They supposed to sent me a ticket to return the cell phone which I never got it.. after two weeks I had to pay the cell phone that I never use it. Don’t ever get a plan with them they steal your money ..
I was bad wanting to switch from sprint to spectrum. Only because I wanted to save money. I am so glad I looked into the reviews on spectrum mobile.. after reading the reviews about poor customer service and the quality of service I decided to stay with my carrier instead. I am soooooooo glad I didn't waste my time.. as for those who did I am sorry you had to go through something so horrible.
My wife and I just switched. They have very few retail outlets so they fedex your new phones. My wife's new phone was defective. Now we're dealing with FedEx trying to get a replacement delivered, but the combined incompetence of the two companies has left my wife without a working phone for almost a week now. I've spoken to both customer service departments, and they are unable to help. DO NOT SWITCH TO SPECTRUM MOBILE
They get your card info and take varying wrong amounts , lie.lie.lie about most everything , will replace the phone lg Stylo 4 with insurance (paid 250) or else you can't replace it , you have to now buy a 500.00 or more- iPhone or Galaxy after just 4 months and your phone is stolen. eBay sells Stylo 4 for 70.00 by the way.. DEFINITELY NOT a good choice.
I signed up with Spectrum for a unlimited plan they sign me up for a gigabyte plan charged me then switch me over to the correct plan charge me just for one line I have to pay $131. I feel like a con game has been played on me
Very frustrating to say the least
I signed up with Spectrum Mobile but they turned out to be too expensive, so I cancelled. I was told that I was responsible for the cost of the LG phone they gave me...about $6/month for 24 months. After making 2 payments, Spectrum took $131.99 out of my checking account, without my permission or knowledge. Their excuse was, when I moved they closed my account instead of transferring the service. This allowed them to take the entire price of the phone, rather than continuing the payment plan. When I asked them to reverse the transaction and put me back on the payment plan, they told me that the account was closed, so they can't release the funds back. I immediately called my bank to dispute the transaction. The most amazing part of this is, SPECTRUM ADMITTED THEY MADE A MISTAKE (should have been a transfer, not an account closure) AND THEY STILL WOULD NOT REFUND THE $131.99!!! STAY AWAY FROM THESE SCAM ARTISTS...ALL THEY WANT TO DO IS TAKE YOUR MONEY!!
I was misled. I recorded the phone call of the sales person & was told that I had 14 days from the date I activate the phone after receiving it to try the service and if dissatisfied I could return the phone for a FULL REFUND. When I called to activate the phone I was then told that the 14 day trial started when they SENT the phone and NOT when I activate. The Customer rep told me this at the very beginning of the activation call because "Most people are confused of the trial period". So since I was clearly misled, I chose to send the phone back for the refund. They kept $50.00 of my refund (claimed it was restocking fee) plus $10.00 activation fee (which I never activated the phone). I ask the sales person before ever agreeing to try the service (I have a recording) WHAT AMOUNT OF MY INITIAL CHARGE ($148.17) WILL NOT BE REFUNDED IF i RETURN THE PHONE? I ask this question twice with the second time being after the sales person confirmed with their supervisor that the fee ($148.17) would be FULLY REFUNDED if I did not damage the phone and returned it within the trial period. They are intentionally misleading consumers.
It is a nightmare to return a defective phone they gave you a 14 day grace period but during that time they tell you they will call you back within 24 and 78 hours and they take forever to call back and they usually call you when you can asnwer when you call them back they transfer you from one department to the other until you get tired of calling. It is a nightmare, I don’t recommend this company to anyone.
Ordered phone had a change of heart but continued to pay bills til phone was paid for and now they refuse to unlock phone I’ve been ripped off!!!
Why would you use the mobile plan when the internet and tv is terrible. The internet is slow, cuts in and out same as the tv also they can’t fix it RIGHT. Plus it is so Expensive,Spectrum is the worst service and customer service.
I feel disappointed.
Our experience was very f up
They lied to my face over and over ,they charge me triple the cost amount for a sim card $110 after this f up basically they were so stupid to keep trying to stay with this stupid service.who ever is readind this stay the f off away from spectrum mobil
I'd spoken with more than 26 so called profesional costumer service wich happend to know no s#i+ about what they're trying to sell you.they just took my money charge me triple for one sim card theres no explanation for this f up service.on july 21 2019 we order one sim card for one phone just for the try out,something that was going to cost only $24 and you get to be charge and extra $110 thats is f up stuff.
LISTEN STAY AWAY FROM SPECTRUM!!
I buy a phone and they send me the wrong phone i call so many time to have it returned and its been 5 days now and not a fone call now i have to pay another phone bill because of spectrum and their lack of trust i dont need this fone mo more i jus want them to send me back my money and take there piece of shit fone spectrum is the worst ive come across in customer service
Not connected to their Wi-Fi, eats up your data. Your suppose to be purchasing a new phone, like most are refurbished. Due a refund, good luck with that, been fighting for mine and still haven't gotten it. Other side of Spectrum isn't any better, they don't buy out your contract and then it ends up on your credit report.
I travel a lot throughout the USA. No matter where I am Spectrum mobile either does not work at all OR works intermittently. Intermittent service is most frequent which is hugely frustrating.
I tried to port my number out to Spectrum. First, the activation process took forever; I had to talk to a zillion different customer service representative, each of whom asked me the same excruriating validation questions and then asked me to do the exact same steps only to escalate me to a suprevisor. The supervisor called me once in the morning, I missed it. My chance was gone. The call back number took me back to where I started, explaining the same issue again and again to one customer service representative to another. Finally after days and hours I spent on the phone my mobile service was activated. But it did not end there because I realized my internet is not working. What happened? I spent another 3-4 days on the phone with a zillion different customer service representative to fix the issue until I finally spent more than 70 minutes with one of them who told me they had done everything they could and I should physically go to an Apple store for them to have a look at my phone. I have an Iphone XSMAX and I used it perfectly with another provider for months! They ended up escalating the issue to their supervisor and I am waiting for their call which may or may not happen within the next 72 hours. I cannot believe I left my previous provider to put myself into this situation. I wasted HOURS on the phone with Spectrum only to end up with no internet service and frustrated.
Worst experience every.
Buyer beware. Staff at store unable to get phone data transferred from old phone, no one new how to fix. Tried to cancel same day after hrs of frustration, first told would be charged restock fee, even though they couldn't fix the problem. They were supposed to send a return ship label, week went by, no label, called again, too many days went by they said, phone cannot be returned.Spoke with supervisor, who just said I choose to cancel, I cannot get money back, and they are not taking phone back. They are very persuasive about selling their service, but there will be no resolution for the customer no matter who you speak with. Don't fall for cheaper service, you get what you pay for!!! 1 star is too many for tham
Lied about plan
Lied about caller ID
Canceled my phone without my AUTHORITY as in "the number you have reached has been disconnected"
Took forever to get it back on. They would not give my account #. Worse than the mob.
They are con artist with shady business practices. They’re not looking for a good business deal or loyal customer. Just a hit n run
1. Lied about plans and charges.
2. Did the bait and switch.
3. Spectrum uses same prices for different things to give sales rep more of an advantage in miscommunication.
Returns are extremely difficult.
1. You call to ask to return.
2. They call you back during a 24 hours window.
2. If you miss it, you can’t call them back.
3. You must wait another 24 hour window.
4. Only two calls and an email from them, then you’re stuck. Unless you spend hours on phone with them.
My experience with them is horrible. Besides all of the above, they missed the 24 hour window twice. Then when they called twice in an hour after they disconnected my service.
Try yourself with them if you wish and then put your post next to mine.
Terrible signal and dropped calls all the time
the first line people generally are trying to help and are courteous. In my case each one of them (I have conversed with 6 or more of them) of them over past 6 weeks and every one could see the issue and the legitimacy of my screen. I had purchased a new iPhone x and returned it promptly by FED EX and Spectrum received it on May 30th. However they did not reverse the initial payments and have been continuing to bill me each month for installment payment for a phone that I do not have. the first line people were not authorized to take action and generated "tickets" ; the last one was #17324675. the immediate supervisors could not refund the money. They referred it to "tier 3" people and promised their will be a return call to me (I also provided my email address) within 72 hours. This happened 3 times and I have not received any call back or message from them.
My wife and I are pleased with the call reliability, internet speeds, and free tethering! Definitely better than Sprint. The added spectrum hotspots is cool but most of them are slower than the LTE speeds. My only complaint is the lack of payment options. My wife and I typically pay for our phone bills separately. With Spectrum mobile there can only be one credit card on file for ALL mobile services. We both own our own business and typically run our mobile phone services through it for expensing. Not being able to do that sucks.
Tech support had me travel to Spectrum outlet when I got there they told they don't do anything remotely similar to what I was told to go there for.
If I attach a picture to a text to my sister in Oregon or Florida, from that point on I cannot text either of them again. This has been going on for months. And calling customer service is a waste of time. Anyone else having this issue?
My daughter and I spent at least eight hours going to Spectrum stores (and note that they told us there are only four stores in the entire state of Minnesota), on the phone with customer service reps, etc. and THEN found out that there isn’t any way to get a phone (except by FedEx, signature required) or SIM card (except by mail). 99% of people who are getting cell phones are working and can’t sit at home all day to take delivery.
Was told I would have the phone within two days, but it turned into four and I realized that there were flashing neon red flags everywhere around me so I refused shipment on it and FedEx returned it. When it came time to do the same with the SIM card, I talked to six different people who told me six different things before I finally got someone who knew what they were talking about and could issue a credit for the $55 SIM card.
If it’s that hard to just get the devices, what happens when you have problems? Can’t get to the store, can’t get the actual product in the store, talk to several people by phone and nobody knows what they’re doing... No way. It was a nightmare and a waste of several hours I’ll never get back.
So far its been great. No complaints here.
Not sure why they’re getting so many bad reviews. It’s the same network/service as Verizon but with additional hotspots. My only compliant is the onboarding process with the being your own device. The store reps don’t really know what they’re doing and I seem more educated in the process. Haha. Overall, great network, best price, highly recommend.
Horror story. I returned phone and after three months, I am still being charged for it. Also, I was charged $350 for damage to the phone. There was no damage. So I have no phone and have paid $450 for nothing. They never call you back. I requested they return my phone to me since day one since they were still charging me. I have not received it and they said its too late. Crooks. Three months of hell and it's still not over. Do not use them.
Also, you cannot take your phone or any problems to a Spectrum store. Everything is done over the phone.
I received one of their phones and when I powered it on and realized it did not have the storage they told me it would, I repacked it and send it back after doing a factory reset which probably wasn't necessary. Stay charged a $50 restocking fee plus $100 cleaning the phone was defective. Watch out for the bogus charges, lies, and deception.
I powered the phone on and when I realized it had half the memory and storage I needed, I put it in box and shipped back, canceling service. I did a factory reset, although not necessary, and they charged me $50 for restocking and $100 for "damage".... The phone was in pristine condition. They have vindictive charges because you cancel. Avoid this shady company with rude customer service reps.
Great price. Saving me a lot of money for excellent coverage.
Great coverage running on Verizon wireless. I brought my Verizon iPhones over no problem. The reps in the stores struggle to explain the process since wireless is new for them. Aside from that, I’m very happy and saving over $183 a month compared to what I was paying with Verizon.
We were charged for 2 not new defective phones. They bounced me around for to long that my 2 week return policy was up. Now, I owe $1000 for non working phones and went back to my old server.
WORSE CUSTOMER SERVICE. DUMB AS NAILS OR THAT IS HOW SPECTRUM TRAIN'S THEM. ALSO SPECTRUM PULLS THE BAIT & SWITCH WHEN THEY SAY "YOU CAN KEEP YOUR OWN PHONE". F'N LIERS, F-THEM AS A LEGIT CO. SAVE YOUR MONEY AND TIME FIND ANOTHER MORE REPUTABLE CO.
I have Spectrum internet so decided to try out their mobile. Their sales people blatantly lied to get me on mobile the plan. I called 4 times to confirm their $14/gig data plan and neither one gave consistent answer on how the billing will work. They also confirmed that I could port by existing S10 and Galaxy Note to Spectrum. I decided to try out one line and bought iPhone X from Spectrum. Few days later when I tried to port my other phones I was told that I cannot port and they will also NOT take the iPhone back. The supervisor was very rude and not at all helpful. They will take your money and make you spend hours waiting and then not resolve the concerns. It's not even their own network, they lease Verizon and seem to have no control. Don't waste your time and money.
Two relatives and I signed up for a plan. The sales person said it was a 20Gbyte plan, It was really the pay as you go plan. When we learned this, we cancelled. Returning the 3 phones with factory settings and no damage cost over $300.
I moved, when transferring my internet service I was talked into Spectrum mobile. A phone was sent to me, I didn't like the service that first date. Called to return device, went through hell on the phone for a whole week till I was able to return it. When I called to ask for my refund I was told the device was scratched and that I had to pay $350. I argued with a supervisor for an hour till I encountered a nervous breakdown. I never used the device I returned it as it was which is new without damages. Well, since they sign you up for autopay to get the service my bank was charged the $350 on the spot without my authorization!!! I am now disputing the charges through my bank. No, no, no ... Don't get this service, they have the worst customer service and lie about everything!!!
Crazy Bad experience...and I don't even think they care... I was told so many things by every rep I spoke with, my conclusion is they will tell you anything to get your business...however not really realizing you can go elsewhere., which I did. was told they checked and I could keep my cell # so they sent phones for me and my hubby. I was told to go to local office for assistance with setting up the phones. I get to office and was told I would have to go over 100 miles to get any help with my spectrum phone . I had already paid over $200 for the phones ( mind u I have not opened the boxes yet so I march the phones right back home and call to find out If I just stepped out of the twilight zone cause I know what i was told. I get back home call them and was told not all offices handled phones. oh and I was also by 1 rep my # would not transfer. ...they said they checked before the phones were shipped and at that time the numbers would .....but all of a sudden they don't yada yada yada.... now they are charging me a restock fee and another bogus fee and not returning all the money I paid! I have started a case with my credit card company to get back what they have attempted to swindle me out of. I could say more but my blood pressure might go up so im stopping here. This new spectrum phone company is a JOKE....No joke! Stay away till Its a little more established guys.
Called in may to set up time to switch my phone number to mobile so I could take my original business # with area code when we moved. They lost the phone number (whatever that means) and charged me for a device that doesn't work. It took over 3 weeks for them to figure everything out. I called roughly 15 times and sat on the phone with them for anywhere from 30 minutes to 90 minutes each time. That is 2 entire work days, People! I told them that they really dropped the ball and I would like to see some goodwill compensation for them taking my time and screwing up the business phone. They said they could offer me a$14 credit. Everyones time is worth something different but if there is one thing I can guarantee....2 days of your life and no business phone is worth more that $14 to ANYONE. Please do yourself a favor and do not use any services these basket cases offer.
Don't plan on using a new open and unlocked Samsung Galaxy s9. Don't believe everything you see on TV.
WHEN YOU CALL IN AFTER FIGHTING WITH THE AUTOMATED SERVICE THEN YOU HAVE TO KEEP CALLING TO GET SOMEONE WHO KNOW A LITTLE BIT OF THE MOBILE SIDE. USING YOUR MOBILE IS OK JUST HOW YOU DON'T HAVE A ISSUE WITH YOUR MOBILE THEY CAN'T SOLVE YOUR ISSUE.
if i send a picture in a text to either my sister in Oregon or my sister in Florida I lose the ability to text them from then on. This happens always and when I call Customer Service it depends on who i talk to as to the actual help I receive. Am turning off the service at the end of the month. Can't take it any more VERY frustrating
I wanted to use Spectrum Mobile for cell phone service. They required that I changed cell phones. I didn't want to change phones but they guaranteed me over the phone that transferring information from the old phone to the new phone would be easy. When I got the phone I used their instructions to transfer phone information, it didn't work. I called them, nobody could help me. So now I’m beginning to realize there is a competence problem for the service I had purchased. They assured me that if a drove to a half hour to Spectrum (location Geneva NY) they could do the transfer for me. 100% guarantee over the phone.
When I got there they immediately told me they couldn't do it and I'd have to drive another half hour to a different store. They didn’t have to think about they immediately knew they couldn’t help me. So what kind of information is the customer representative on the phone providing me. More mal-information from Spectrum. At that point I was fed up. So I told that didn't want the phone didn't want the service and was canceling. They protested but I wasn't interested and I walked out and left the new cell phone at the Geneva Spectrum. I called Spectrum and told them I wanted out. Although they canceled the phone service they weren't willing to accept the physical phone as returned. They have the phone but still want to charge me.
So now I’m ready to fight.
My phone was stolen and they recommended I turn off the service until the new phone came. It came in 2 days and they said it would be on in 30 to 60 minutes. A day later I find the real truth is only Tier 3 supervisor can turn it on and they don't work weekends. So you have to wait 72 hours. They are new at this, their staff is insufficient and untrained. How a company could not have a supervisor working on a weekend in the entire country is unbelievable. I was recommending this service and I'm taking it back. You get what you pay for. On top of that We usually use less than a gig of data. We've had the service 2 weeks and the claimed we already used 3 and charged me another 14.00.
Want with spectrum to lower costs of bills. Got the first phone, but wanted to switch to a bigger phone. Was told to send the first phone back when I received the bigger phone. As another person I work and most times my days are held over at work. I still return the first phone. When my bill was due I couldn’t pay, and my phones were suspended. When I called to get answers, I was told that I needed to pay$ 1,089.00 to get the phones working again. I’m like why do I need to pay that amount. Was put on hold. The woman returned and said for the first phone. I stated that the phone was returned, this woman tells me it wasn’t returned in the time frame. Really??? So you want me to pay for a phone that I don’t have and you are still charging me for the phones and plan that I have now, but is no use to me because I can’t use the phones that I have now until I pay for a phone that I don’t have? Confused much. This want on for three hours with the end result of me ending the mobile services because they couldn’t solve the problem. The worst was when they was trying to disconnect my internet service by sending my calls to that department when I wanted the mobile service ending only. They still charge my card on fill even when I disconnect services, for services I no longer have. This company sucks.
total nightmare, i'll make this short as possible, sent 2 iphonex's , both where given the same numbers, but nether works, went to their store and they cannot do a thing, came home and called support, went through 4 operators so far with 20+ hrs involved, the sim cards are not correct the imei numbers are not valid, the iccid numbers are wrong, currently i have a ticket in and have to wait another 48hrs for them to return my call from tier3 service, and was last told i may need to ship both phones back, and wait to receive 2 new phones sometime next week, in the mean time I've lost 2 days of work, and will not be able to work until my phone is restored, i had my old number ported and it is a business phone i rely on to work, no one there knows what they are doing, they each say this is a new problem to them and do not know how to solve it
I don’t believe half of the negative reviews listed. Simply put I went from paying $98/month plus whatever fees Verizon threw at me for whatever reason to Paying nothing more than $45/month. The customer experience in the store and on one call was exceptional. I received everything I was told I would for the amount I was told. I ended up going from Verizon to Verizon for a much lower fee. I have experienced no drops or any of the other nonsense others here claim. Spectrum works great for me. I recommend them if you want unlimited data (up to 20GB then you get reduced to a lower speed) for a low price of $45/month (price includes all fees and taxes) then it’s worth checking out Spectrum.
Spectrum Mobile has been great !!
People... please.... PLEASE, understand what an 'MVNO' is. It makes ZERO sense to say service is worse on Spectrum vs Verizon because Spectrum LITERALLY uses Verizon's network. Any downgradge in quality is probably hardware or location related. Now, I don't disbelieve that Spectrum sucks, of course they do, but I do not believe someone who claims the same exact network is worse than itself.
Went to Spectrum location. Ordered my phone, was told it would be shipped via FedEx, was told that I could have my phone shipped to a pick up location once I got the tracking number. Was unable to do this online. Called FedEx, who told me that I could not do this due to delivery restrictions from Spectrum, and to call Spectrum and they could change it. Spectrum stated they only follow FedEx delivery rules and to call FedEx back, and they could hold the phone at the FedEx office. FedEx told me that they could not hold the phone at their location until 3 delivery attempts, and that I could not select a FedEx pickup location unless Spectrum told them they could. Called Spectrum back, told me that I could pick it up after the first delivery attempt at the FedEx shipping location, which is a 30 min drive away. Told them to cancel my delivery, they stated they could not do that, but that after 3 delivery attempts, if I did not pick up the phone it would be returned to them and my ordered would be canceled and my full payment would be refunded. That part remains to be seen. If this is the kind of service that I get even before I receive the phone, I don't even want to know what the service would be like once I got it. Sent delivery instructions to FedEx to return to sender.
ASK TO TALK TO RETENTION. After 40 minutes of being transferred around, they were the only people who actually helped me.
We took our phones to spectrum and even bought a new iPhone from them at full price. We were told there was no contracts and simply pay off the phone and it’s yours and no etf. We paid the phone in full after less than 30-days and were told then that we had to be with them a full sixty days and pay two $25 payment fees on the phone before we could have it paid off and unlocked. The company refunded our full payment until the sixty days went by. We paid the phone off in full once more and then literally had to spend hours to get them to u lock our phone. It took three escalation managers to fix the issue and that still required a request to get corporate involvement for them to stop holding the phone hostage. If that’s not a forced contract I don’t know what is. We cancelled all of our services. Terrible customer service and literally false communication and representation by the staff! Buyer beware and don’t go here.
Switched from Sprint to Spectrum expecting better cell service (signal) at my home. It actually was worse. You name it -- everything from calls NOT going through to dropped calls experienced during every single call. Tried to switch back to Sprint (because Spectrum is really this bad; Sprint was much better)... and was told I had to remain with them (Spectrum) at least 60 days before my phone could/would be unlocked. I had paid Spectrum my phone balance in full and was still told I had to wait 60 days (even though I wasn't under contract). NOT AT ALL recommended. So basically, I'm not under "contract" - I have paid my full balance to Spectrum for my phone, BUT YET have to still remain with Spectrum for 60 days. Absurd.
I switched from Verizon as part of a package with internet service. After MANY calls and several technical visits I have neither. I can't back up my Verizon phone since I STILL don't have internet AFTER A MONTH!!!! Now they won't give me a credit for the month without service without cancelling the insurance on the phone. Next stop: ATT to use the $400 voucher I have from them.
A company that will not work with you over an issue caused by their lying.
Shame on them for falsifying charges, and saying it is all your own fault. Cheater, liars, corrupt! They have a 1 rating for a reason. You will have nothing but problems and stress! Don't do it. Go to My Verizon.
Bottom line is I took out insurance on my phone and without notifying me or getting my permission they cancelled while doing some other stuff on my account. I only found this out when I lost my phone and tried to replace it. They told me I took too long to let them know they screwed up and it was my responsibility to do so.
I was with Verizon and knew I could bring my phone over to Spectrum Mobile. The agent at the store was generally efficient at getting me switched, and it is working great.
From the reviews here I was ready problems, but there were none. The agent thoroughly went over all charges (first month and activation fee). The attention given to understanding charges was actually a bit excessive, maybe in response to some of the reviews I have read here.
The only negative I expect will be loss of roaming, but that is not a concern in my home area. Free Wifi calling makes up for that.
I have 4 lines I ported over. I have unlimited on all my phones data . But yet at 20 gigs it stops almost completely . And I have to wait to get home to do anything. I go to school and occasionally have to do homework while I’m at work . So i have to use hotspot , that uses my data which because there is a data cap it will not load most of the time . I wish I would have stayed with att
Spoke to 2 different sales people. Was told I'd get 2 new phones for switching from Verizon. That was the first lie. After 4 separate phone calls the same sales person confirmed exactly how much my monthly bill would be. That was the 2nd lie, Well, not only did she register me for the incorrect service but she also neglected to tell me that the phones were an additional cost/month, even though I'd been told by two people I'd get the phones for switching. That was the third lie, preceded by the mistake of signing me up for the wrong service and not the one I had confirmed with her. Never once was the cost of the phones mentioned, even when I asked twice in one phone call what my monthly bill would be. That was omitted. I was also charged a huge set up fee, which also wasn't mentioned. Spent 8-10 hours on the phone with Spectrum mobile and her supervisor trying to straighten it all out. I switch back to Verizon after 3-4 days. Unbelievable that what I thought was a legitimate business just lied and pulled a total bait and switch.
I paid 42 bucks up front for this crap.After 5 days, they couldn't activate, I returned the phone & spectrim went(without my knowledge) and took out another 103.27.say I scratched the phone that I never used. Had to go back to previous provider. All n all I was jipped for almost 200.00 clams.please hear me good, "Don't" go for it. Cheaper is not always better. Glad I'm gone.
No one is on the same page, to get you verified is worst the calling your bank.
They lie to just get a sale...
Everytime i have called i have got a different answer, i am trying to return my phone (within the 14 days) and its a nightmare. Also i spoke with a supervisor to ask how do you correct this problem with your sales people... Her response unfortunately there isn't a way because we cant even see who sole you this plan.
I called to sign up. They sent me SIM cards for my existing phones (iPhone 7plus) which were easy to change. I followed the activation prompts and was switched immediately. I have had it over two weeks now and commute 3 hours a day. My call quality is actually better than my previous carrier (Verizon)! I used to pay $140 a month for our two phones. Now I pay $59 for exactly the same use! I was nervous about switching because I am not a fan of TWC, but if Spectrum improves that too I am in!
will it worked for the first 16 day great on the 17th day I have drop almost every call to and from my phone what a pos I should have stayed with the phone company I had will be going back asap
If you have unlimited service with Spectrum, you might do better with another carrier. I was a consumer cellular customer until I found my self lost on major highway with no internet service. Had Verizon until company closed up and couldn't afford $130 a month for two. A co worker told me about Spectrum mobile and she had mobile service at a work site and I didn't, not even voice. So I looked into it and believed it would meet my needs at an affordable cost. How wrong I was. I've always signed up for a 1 gig plan, and never used half of it. !st month with spectrum and I was over by 1 meg and I didn't even use it that much. Found out later that if mobile data was on my phone, I was being charged as if I was actively using data. So now I keep my mobile data off until I really need it. I'm locked in because of phone purchases, but I will go back to Verizon. I've tried them all, started with T-Mobile, then ATT, Verizon, and CC. Verizon is the only reliable carrier out there for me.
Signed up for Spectrum Mobile and bought phone through them. Didn't have in stock so had to ship to me. Well its a company policy someone has to be at physical address of service when fedex delivers and you have to sign for it. Problem is I WORK for a living and am not home before 5pm. Well of course they try to deliver around noon each day. I call Fedex and they say no way they can be in my area after 5pm. I call Spectrum back and they say I would have to go to Fedex Hub to pickup or be at house is only option!!! I cancelled my new phone and service before I even got it. What a ludicrous policy. So if I work for a living I cant get a phone because I cant be home to sign for it??? Don't waste your time.
Spectrum Mobile charged my credit card without my authorization. Getting them to correct their mistake took hours and hours of my time on the phone and caused no end of aggravation. I've never had such a problem dealing with a company. Incompetent, haphazard service... what a very poorly run business.
I am completely outraged by the betrayal of the sales agent at Spectrum.
Earlier this evening I called to inquire about Spectrum mobile service and spoke to a sales agent there at Spectrum. I asked about getting the Samsung Galaxy S10 plus. The agent told me that my card would not be charged until I receive and activate the phone.
To my surprise I received a notification from my bank that my account is overdrawn because Spectrum charged my account.
Clearly, I would not have authorized a charge for today knowing I don't have the funds today.
I called back twice and spoke to two agents who claim they cannot cancel the order and refund my money. The last agent I spoke to Justin was nice but I made it clear at the beginning of the call I need to speak to a supervisor. He got a supervisor but the supervisor Leyton refused to speak to me and never came to the phone, instead, Leyton was feeding the words to Justin to say
Before I switched I tracked my data usage with my prior wireless provider; it was always under 1 GB for 6 mo. I traveled often and used apps while with the prior provider. I sign on to Spectrum's promo 1 GB for $14. It's the end of the 1st week in the 2nd month and I am at .75 GB! I have every apps cellular data off to conserve usage. Does Verizon-- whose towers they use-- tack on something to the usage amount? It doesn't add up and I am distrustful of them.
Do not use Spectrum Mobile, worst customer service ever. I must have talked to 10 different people and know one knew anything. They messed up my checking account up by taking to much money out. Then I get the phones could not get them to activate, The only time I messed with them, is when I was talking to a tech. He told me what to do. It didn't work, so I sent them back. Well, I called today to see about my refund well apparently I don't get one back because they were graded a B, which means they were open. Well, if you don't open them how do you get them activate? So, I'm out 80 dollars. On top of that then I had to spend 140.00 to get my other phones back on. Beware, they will gladly take your money.
I will try to keep this short, although, how do you summarize around 20-30 hours spent on the phone with customer service? It is as though all employees have customer service experience but none have worked for a phone company before. Every call response is completely different from the last. It has been nearly a month and many hours on the phone and they have not been able to port over my number. Now my phone number that I have had since 1999 is gone. Even if they pay you to take a phone it is not worth it! I only wish I could go back in time and never have tried Spectrum!
They may be okay if you do not need to port a number and you never have a need to contact customer service.
Spectrum mobile is absolutely the worst service and customer service I've ever experience... From the experience at the local Spectrum store located off Kirkman Rd. to the support you receive on their 800 #...
First Ingrid at the local store is the most miserable and least customer friendly person you will ever find...not to mention she just Can't Understand Normal Thinking!!!
They make it perfectly clear that there is no customer service at the stores and they are only there to SELL!!! Incredible!!! I have Spectrum Cable and Internet and I love the service...and...spend $2400.00 / year... You would think that may make a difference with the way they treat you...but that would be wrong...
I have been on the phone with their technicians for more than 15-hours over the past 2-months...the longest time I've spent on hold is two hours and fifty four minutes... I have placed 18-calls to them and had at least 20-calls back to me...
Supervisors are almost impossible to talk to...the reason being that there are so many problems that they are already on the phone taking care of...or...in my case not taking care of... I have never spoken to anyone at Spectrum Mobile that actually even have the service...that should be a good indicator to stay away...
I placed a couple of call to Channel 13 news (the local Spectrum 24-hr news station in Orlando) and spoke to a women named Margaritta... I first asked if they could do a story on the horrible service from Spectrum Mobile...but...she said that would not be possible...go figure... However...she did take my name, number, and address and said she would look into all the problems and get back to me...I think she will...
The problem with my phone is that it simply doesn't work...they replaced the Sim card...with no improvement...still only get 1/2-1 bar... I was supposed to have the phone replaced if the Sim card fix didn't correct the problem...however...they renigged on that...
I am scheduled for major heart surgery on 6/19 and 6/21 at Shands Hospital in Gainesville... So far I have missed at least 5 calls from the hospital, my doctors and my insurance company... These are critical and are truly life and death calls... Schedules and pre-op procedures change and I have to be able to take these calls...enough said...I could go on...but the bottom line it that Ingrid at the local store nor anyone at their 800 # could care less...I'm not kidding!!!
I could go on...but...I chose to go to Sprint and they bought me out of my phone contract and signed me up with Sprint...I've never been happier...thanks Sprint... Spectrum...you should be ashamed of yourself...
If you are thinking about switching mobile cell companies...research Spectrum before you make a huge mistake...Reviews are all over the internet...
Spectrum mobile is absolutely the worst service and customer service I've ever experience... From the experience at the local Spectrum store located off Kirkman Rd to the support you receive on their 800 #...
First Ingrid at the local store is the most miserable and least customer friendly person you will ever find...not to mention she is just Can't Understand Normal Thinking!!!
They make it perfectly clear that there is no customer service at the stores and they are only there to SELL!!! Incredible!!!
I have been on the phone with their technicians for more than 15-hours over the past 2-months...the longest time I've spent on hold is two hours and fifty four minutes... I have placed 18-calls to them and had at least 20-calls back to me...
Supervisors almost impossible to talk to...the reason being that there are so many problems that they are already on the phone taking care of...or...in my case not taking care of...
I have never spoken to anyone at Spectrum Mobile that actually even have the service...that should be a good indicator to stay away...
I could go on...but...I chose to go to Sprint and they bought me out of my phone contract and signed me up with Sprint...I've never been happier...thanks Sprint... Spectrum...you should be ashamed of yourself...
I was offer the mobile service when I got the tv and internet service, they offered ”for free” the mobile device , after 1 week we got a email saying that they are going to charge 14 dollars for over use of the data , they didn’t say that we only will get 1 GB with the plan , I called and canceled the service , they told me that is was ok because the missing information, I just need to return the device , I returned and a week later a got charge for over 100 dollars without authorization and email saying that the device had damage and they can not give a full refund! And the person I spoke didn’t give me ANY answer or help to resolve the matter !! Lies, lies, and lies is the only thing I got .
Called to enroll in Spectrum mobile since I had the WIFI. Was told I would have to upgrade but decided to do so anyways. A week into the service I am told that you CAN roll your phone over assuming it is new enough, as mine was. I called in to get credit for it they said they couldn't and it was that representative's mistake. Two weeks later of never being able to make a call from home, getting a message saying "to complete your call please reenter the 10 digit number and do not hang up" I decided to drop the service and get a refund. They said I couldn't get a refund since I waited too long. I spoke to the manager, a 25 year old punk and he said that I chose to wait so they couldn't do anything. I explained that I kept calling in and getting forwarded to other departments who would reset my service which may rectify the situation for a day, but then did nothing. Anyways, this is a bullsh1t plan that bates you in and then throws you all around in loops trying to get answers.
I was sold a defective phone and still charged to return it. I feel so robbed they are charging me $524.99 for a phone I cannot keep. They will rob you and make it difficult to resolve with charter communications that handles complaints. They never answer. Spectrum mobile is the worst mistake anyone can ever do. I couldn’t get signal at work so I went back to Tmobile. Instead of saving money spectrum made me spend more. It’s been a nightmare since April and still trying to resolve payments.
I decided to try Spectrum mobile in November 2018. I thought nothing could be worse than Sprint. I was wrong ! I got a defective phone with apple care and a warranty. No one is willing to help after I was promised they would . Customer service is horrible. They lie too. Huge mistake . Now I’m stuck.
Apparently they set your account up by your credit card number. My card was compromised and had to get a new one. When I called Spectrum to pay my bill, they wouldn't/couldn't help me because I did not know the last 4 digits of my old credit card. Therefore, my account is now useless and i don't have a phone.
A salesman over the phone sold me 2 phone lines for $14.95ea per month all cover. We also spoked in spanish our mother languague and lied to me. The $14.95 were an extra $14 per gigabyte which I decide to return both phones. I also escalate to a supervisor, the 1st one Nathan young gentlemen just laughed discretely and told Sir I can't hear you and is so good in Cust. Serv. that never called me back. Called back again and asked for Nathan, wow surprise he went to lunch, too much coincidence lol. Asked for another supervisor 53 minutes and still waiting. Now for return the items a charge of $35ea for repackaging, not my fault that your funny sales guys lied to leads to catch them and I spent time and money already. Customers be aware!
Signed up and prepaid for the first month of service. Due to some customer service issues I decided not to activate the SIM. Called to cancel my account which they did but would not refund the prepaid month of service. Had to call several times and still nothing. They are scammers! Do not waste your time or money.
Get Verizon service for way less than Verizon. They only negative is that the app is a little buggy. Otherwise this was a no-brainer.
I've only had to call customer service twice and both times they where very helpful. I was paying an arm and a leg with AT&T, my bill went from well over a 100 dollars a month to about 55 ish. The pay by the gig plan is perfect, I use my home wifi and work wifi. I've never once gone over a gig. Maybe all the bad reviews for the overages should learn how to check their data usage. It's not that hard at all to do. I also disable data on my note 9 from the drop down menu until I need it, you can never go over if it's not on! All of their policies and procedures are online for you to view before you order. As a CSR for my personal 9 to 5 my only advice to you would be to read a companies policies before getting upset over a restock fee/ refund time frames when it is clearly stated for you to view with your eyes before you join! Service is better then AT&T, I've yet to be in a dead spot yet to drop a call. Phone is amazing, price wise to lease it spot on to AT&T maybe a little less. You do have to call in and confirm your identity and send a copy of your ID and a bill showing your address. But in this day and age you should be happy a company is taking the steps to protect you. The only thing I can not stand about Spectrum Mobile is auto pay, I am not a fan of having bill automatically taken out of my credit card. I prefer to sit down and pay all of my bills in one swing.All and all good service, good phones and if you dont use much data how could you go wrong for 14 dollars for service.
The rep said I would have 30 days from date of activation to try the phone, no strings attached. Phone was shipped on May 2, I activated May 13 called to find out how to cancel and return device on June 2 and was told that the rep was wrong and it was 14 days from ship date, then it was 30 days from the ship date. They stated they saw where the rep told me DATE OF ACTIVATION but their policy states its 30 days from ship date. I informed them that material was NOT in the box I recieved and she informed me its online. Caller everyday from june 2 to june 11 spoke with TWO supervisors and one said "I will transfer you to our resolution dept and they can fight with you if they want."Asked for his manager, who told he (Julio)was in a meeting and he didnt have his #, asked for corporate and he didnt have that # either. Spoke to another lady who said they can take the phone back but there is a restock fee and the device will be graded and a monetary amount assessed to it because they cant resell used phones and this is AFTER paying $55 at start up for "taxes and fees" They punish the customer even though it shows their employee gave incorrect (according to them now) information. Stay away from this company, they will nickle and dime you to death and customer service is the worst
Spoke to a representative over the phone the misinformed me about the 14 day return policy on a new phone. He told me i have 15 days once phone is activated to see if i like the phone or not. he talked me into a cheaper phone the pixal 3a xl. The phone had technical problems, and is made of plastic.
I called the 14th day to return my phone they told me the return policy started the day it was sent out. So basically i received my phone 5 days later and had 9 days to see if i liked the phone instead of the 15 days i was told.
After trying to upgrade to a more expensive phone i had to speak to 3 reps that told me there policy window has closed and theres nothing they can do anymore about it.
I told them to replay the recorded conversation and they said i needed a supena to listen to the call. I told them over and over again the conversation we had and how he misinformed me.
So now im waiting on a call back days later for them to review the call. WOW dont use spectrum.
I lost my voicemail and have been trying to figure it out with them an agent finally told me they would send me a new phone ( wrong !! ) senior agent said it was Apple’s problem real nice still working with them wish I never would’ve switched from US Cellular
Constantly having issues with having the ability to text one day and not being able to text the same people the next day. Called customer service and when we done doing what she suggested, lost everything, texts, pictures, contacts
Tech support/ customer service is great. I signed up online at spectrum mobile. I picked out my new Samsung S10 and then picked my plan. They emailed me a link to start my activation and port my number. It was quick AND easy. Tech support is great, helped me transfer my data from my old Samsung
I've had this for 2 months on a 1Gig plan. I have never used 1gig with my previous provider, now they said I went over by 1 Meg and charged me $14 extra. WiFi access with them is even worse. It always 2G WiFi available but unable to authenticate. I wish I never switched to them. So now my smart phone is being used as a telephone. Turned off mobile data.
sorriest cable svc. I have ever seen
Use the phone I’ve bought for one day,didn’t get any hotspot and I was charged $35.00 restocking fee plus charge $100.00 for the condition of the phone I only used for a day, how bad could It be?! I’m very disappointed.
If I could give Spectrum Mobile zero stars I would. I typically do not write reviews and I am quick to give companies grace but this company has been horrible from the start. If me writing a review will inform others of their HORRIBLE CUSTOMER SERVICE then I will. We have been a customer of theirs for about 6 months now and have yet to have a good experience with them. First off they have an autopay only option which is ridiculous. Not everyone chooses to pay bills that way and they did not inform us of that when we signed up. We did give them a card to pay for the first bill and to set up services and let it get charged the first couple months. When we called and told them we did not authorize for it to be automatically taken from our account they were rude and offered no help. They told us that is our only option and there was nothing they could do. We called and asked if our payment date could be moved from the 4th of the month to the 10th, they told us no. Did not offer an explantation just told us no. After my husband spoke with multiple managers who were incompetent and offered us the same answers they ended the phone call. My husband has called in a handful of times and we have been told something different every single time. We were told that they charge the card every 20 days, then we were told that it is not every 20 days and that our bill is not due until the 16th? (So why are you charging my card on the 4th) then this most recent time they told us your bill isn't due until the 14th we just always charge cards 10 days early! Which is so dishonest. If our bill isn't due until the 14th then why could you not change our billing date to the 10th? We called to make sure they would not run our card on the 4th because we needed to wait until my husband got paid on the 10th. Everyone has a month where they need to have a bill run on a different day right? Someone told us that they would not charge the card and it will run on the 16th well guess what they charged it anyways! We called in to explain our frustration and have them reverse the charge because we did not authorize it and they told us no we will not reverse the charge and if you are unhappy you can bring your phones back in. Literally their words. This company has horrible customer service, the worst actually from any company I have ever worked with. They have absurd "policies: that apparently their employees and managers do not even know because you will get told something different every time you call in and get no help. Please do not get involved with this company, the promise so many things and we were so excited to do business with them but a company who does not what customer service is should not be in business at all.
Already have Spectrum cable, internet and tv so went on line to try to get cell service, as current carrier is Verizon, and Spectrum piggybacks on their towers. Can't Do it on line, live chat said I had to go to a store, which is 23 miles away. So went to store and learned mobile is separate account. Rep seemed very knowledgeable, told me I had to get new phone as they don't use htc. Son is on my plan, could use a new phone; he lives five hours away. Not to worry, phones will be shipped to you, and he can activate it whenever. Husband needs to be in iPhone to get new sim card but can't do that until the two new phones are activated.
Was still going to switch because price was better than what I currently pay Verizon and coverage should be about the same. The rep ran my credit card for the downpayment on the phones and initial activation fee and told me to expect the phones via fed ex in two days.
That was a week ago. No phones, but no charge to my credit card either. Tried calling and the on line chat, and was told the account number the rep had given me was not valid and I needed to go to the store.
Went to the store today and they could find no record of my purchase last week. Said we had to start all over and this time they would have to enter the info 3 times because there were 3 lines. This rep kept asking for his supervisor's help. Midway through this debacle he said there was a problem, and brought his supervisor over. She told me my social security number had been locked for fraud and they would have to open the account in my husband's name, and transfer our existing internet, etc. to his name I order to get service. At this point I was more concerned about my SSN, so we left. Researched the "lock " and found there isn't one.
I don't think they know what they're doing, either on line, phone, or in person. Neighbor just switched but has yet to activate so I'm going to wait to see how her experience is before considering a switch.
I doubt this is true verizon coverage
Despite their claim most reliable service I get 1 bar,no internet service in the center of their coverage map
Everything was fine until I started using it a lot of dropped calls can't face time it's to slow
Screwups in Online phone purchase and later store purchase to get the phone I originally ordered. CS did later refund incorrect billing after being made aware of the problem.
I had 20 years of good 2G-GSM-LTE service until ATT took over in my last year with them. ATT ruined mobile service in my home area. Started Verizon service until the switch to Spectrum could be made. Verizon service was very good until the last two months before switching to Spectrum. I now have the S10+ (much better than my 5G Verizon phone), and while the service signal is the same my monthly bill is $20 lower. Once the phone is paid off, the monthly mobile bill will only be $14 total as I have Spectrum triple play in my home. Spectrum already saved me over $100 every month over what I previously used in Directv, landline, and DSL service. Now I'm saving big time in mobile service. All my Spectrum services are comparable and better to what I had in the past - just a whole lot less in dollars!
I asked for an investigation to open as I’m being charged $500 for a phone I exchanged after having for 2 weeks. Someone switched my phone with an old damaged one and no one is taking my claim serious.
Someone was hacking my messages, a factory reset didn't help, changing passwords didn't help. I went back to my old carrier and the problem went away
I just switched this week. I was a long time verizon wireless customer and charter/charter spectrum customer. In both cases it was basically because Charter/Spectrum is the only high speed internet provider in my neighborhood and Verizon is also the most reliable wireless provider in my area by far. I had previously purchased an iPhone XR and paid up front. (I bought it from Apple directly.) Spectrum mobile uses Verizon's towers so coverage is just as good as Verizon. My new monthly bill for *unlimited* data is $45 on one line. I was paying nearly $70 for 5GB with Verizon not to mention all of their ridiculous fees or more $ if you exceeded your data limit. If you already use spectrum and your cell service is through Verizon you should look into this. You have to have I think an iPhone 7 and later. Spectrum sent me a SIM card and charged a 1 time $10 activation fee. Simple. I put in the new SIM card and the phone was ready to go in 5 minutes.
They claim they use the same Verizon network, but that’s just not true.
I had Verizon and never had a dropped call or issue. My wife still has Verizon and I can put them side by side and it is obvious that she has 4 bars and I have 2.
Typically people tell me they cannot hear me “you’re breaking up “ ALL THE TIME!!
It might be good some day if they get coverage but not there yet. Also don’t like being lied to
I ordered phones to start service. I paid. The very next day, before the order shipped, I called to cancel. They said it was too late in the process. The supervisor said that I should have called 2 hours after I ordered. He ttold me that when I get the shipping confirmation, call Spectrum and they can put a "Return to Sender" so I wouldn't get the package. When I got the notification, I called Spectrum. I was now told that it's too late and I would just to sign for it and take it to a Spectrum store. The store said they don't take phones. I called Spectrum again. I was told to take it to a UPS store. There was no shipping label in the box. I called Spectrum again and I was told they stopped putting shipping labels in the box after May 25. I talked to a supervisor. Now I have to wait to get a phone call so they can email me a shipping label. I should receive a call in 24 to 48 hours.
They got some mess with them. I will never use Spectrum Mobile. I talked to at least 7 people and they all had a different way to fix the problem. I fell victim to the Spectrum Mobile scam. I even emailed the Customer Service Manager and she will not respond. I can imagine what I would have to deal with if I had decided to go with Spectrum...
Spectrum is new to the industry and has not had time to put everything into place,
Phone menu takes and hour. You can't return product to a store, You can't get new product from a store. The phone people hijack you and then you are stuck with everything by Fedex. You have to stay home THE ENTIRE DAY!! There is no delivery window. The service might be great by the time you get it, but you will PAY with your time, frustration, and "oh, we can't do that."
They arbitrarily changed my payment date and told me there was nothing they could do. Changed it sixteen days earlier. Just out the blue. I wouldn't recommend them. At all. Customer service pretty much told me "too bad". Don't waste your time with customer service or spectrum at all.
I was in the process of moving and called to have cable transferred. I was very hesitant since I have personally experienced Charter cable increasing prices unreasonably after so called promotions end. But, hey the salesperson was enticing and it SEEMED like I would save money. So, I purchased 3 iPhones 8 for start up fee at $332. The same person that transferred services ordered the phones for me. She was aware of my move in date. (Two weeks from date of ordering the phones.) So, carelessly she sends my phones to an address that I will not be at for two weeks. I was unaware of this until I received a confirmation the following day with incorrect address. I called to have addressed corrected and was told that since I don’t have identification with new address I will not be able to get phones and they will have to send phones back; which will take two weeks. I was told I could get a refund but, will have to wait until phones are returned. There were no credits applied for this and I was without phones because I switched services. So I had to use another provider and spend another $200. It has been 2 weeks and I have only received $199. I was told
I would get the remainder in the mail in another two weeks “or so.” Who has money like this period especially when trying to move. And not to mention the customer service. They were rude.
I previously had Verizon. I had called in to drop my cable and just continue with only WI-FI. They sales agent and I spoke in depth about the unlimited plan. I was paying about $100/month with Verizon for unlimited. He told me he could save me money that Spectrum was only $45 for unlimited and it was not an introductory rate. I also asked him about coverage. He guaranteed me that they are on Verizon towers and my coverage should be the same. Stupidly, I took him at his word. I paid $126 right then and he sent me a new Apple IPhone XR. He didn’t enroll me in unlimited like we spoke. I received an email a few days after I activated my service saying I had used 80% of my 1st GB and it is $14/GB. I called in. Very upset. I asked to speak to a supervisor. The agent assured me she opened up an escalated ticket and a supervisor would call me back with in a day or two. Well...it’s been a week and no call and besides that, coverage SUCKS! It is very spotty. I had Verizon for 8 years and rarely had any trouble with coverage. I drive for Uber and I have lost at least 10 rides because of dropped coverage. I called in today and the agent said the supervisor switched me to the Unlimited plan. I asked why nobody called me as promised. I told her I wanted to go back to Verizon and they need to credit me and take back the phone. She argued with me and told me it was over 14 days - which was actually yesterday. I said I had called a week ago well within the 14 days and she argued with me that I only had called in about the plan. I got tired of arguing with her and asked to speak to a supervisor. She said she would connect me. I waited 10 minutes and finally hung up! I’m so over Spectrum and their crappy coverage, customer service and misleading sales practices.
Transferred to 8 different people on two separate calls to fix a lost phone issue! No one knows what they are doing.
Absolutely the worst ever seriously, they sent me defective phones I sent them back within a few days they sent me pictures of phones that had like a veneer covering over them to make them look like they were scratched and charged me $200 extra I promise I am not making this up I have the pictures to prove it!,,,,,,, please use another service you'll do yourself a favor I'm telling you I was warned by several people plus the bad reviews and went against it and literally paid for it so far I'm disputing it but we'll see how that goes? They are the worst absolute liar cheating company ever!
I simply called to get information about their service for my fiancee and me. I called on two seperate occasions and the custome service reps were downright rude. I told them upfront that i was just calling for info as I am currently on the Verizon prepay plan. Both times the reps kept pushing me to buy more. I explained that I was trying to reduce my bill, not increase it. The first one hung up on me and on the second call I finally got so frustrated that I just said nevermind...thank you...goodbye. So glad after reading all these reviews that I didn't go with them. We each have unlocked S7's and brought them to Verizon prepay. Our total bill is $78 per month for 5 G's each...think I'll stay here and just upgrade the phone seperately as needed from a third party.
I'm a Spectrum cable/internet customer and went into their store to switch my mobile service from Verizon. Super-nice sales people and seemed to have good prices. But...the system has problems allowing you to use a device you already own. The salesperson checked my device (a Galaxy S8) at the store and said it was compatible with Spectrem service. I signed up for the service, and they transferred my number from Verizon, only to find out that my phone would not work on their network. After speaking to the store manager, I was told the problem was a "known issue" with S8 phones from Verizon and T-Mobile. Would have been nice if the sales person told me that before he deactivated my phone and moved my number from Verizon! Of course Spectrum was unable to restart my Verizon service, so I had to spend another hour at a Verizon retailer as they tried to get my phone number back from Spectrum. I'm sticking with Verizon now!
The only reason I gave them 1 star is that I was worred that if i tried to give them zero it would show as blank. They deserve zero stars or negative stars if that were possible. Over half of their customer service people are incompetent morons. I was given false and contradictory information which cost me a great deal of time and aggravation. Their service was so bad that I'm in a dispute with them right now over billing. I ready to do with battle with them, it's not about money anymore is about service.
DO NOT USE Spectrum
waited over 20 minutes to ask the question" Do I qualify for Spectrum Mobile?" Put on hold then went the "robot routine" w/voice activated menu the a real person came on and said he could not hear me then he hung up
I have Spectrum internet at home with WiFi , paying 181.00 !!! We don’t stream TVs it’s me and my autistic mentally challenged son. His phone doesn’t leave home, yet MIRACULOUSLY!!!!Every month they CHARGE atleast 3 to 5 G of overages so a 14/ Mo is coming out to 63-85.00!!! They have ZERO explanation on why??? And refuse credit!!! So I pay them 69.99 for 100M of Internet and WiFi so their mobile phone that shows connected every day , is claiming to be “ off the WiFi”!!! It’s technically IMPOSSIBLE!!! But what’s worst reps only tell you you used the phone!! NO S**T!!! I bought it to be used!! Not to pay to be under Spectrum umbrella and are making up imaginary data charges that SHOULD NOT be happening!! Plus they pull it automatically from your checking so a 23.00 bill can be 63.84, 83.56, 97.88 and you can’t get credit!!! It’s a SCAM to force you to go UNLIMITED!!!
Had a poor purchasing experience. Spent 1-1/2 hours on the phone, and then was required to send pictures of driver license and utility bill to confirm my identity. I am a long time existing customer who called to purchase an additional mobile line. I had to give my full soc. security number three times on the phone, and have full Spectrum cable and internet service at the address they required confirmed, Really??
They fraudulently described their service to sell it. They admitted this, then by the time I was able to get away from their service they took me for $1500, and you have no recourse. Nobody at Spectrum cares one bit about it either. They just collect your money and expect you to like it.
I left Verizon because spectrum wireless advertises that it uses Verizon's cell towers. I also asked about porting my iwatch and was told no problem. Spectrum doesn't service iwatches. Your voice messages come through 30 to 45 minutes after the message is left. I would frequently get a high pitched noise during my call making me hang-up and call the person again. I ported my number back to Verizon after 6 months with Spectrum and found out that Spectrum would email me an unlock code for my phone. I was in limbo without cell service for 3 days. Please don't make the same mistake I made. Don't use Spectrum Wireless. You will regret it!
My 1st phone call was met with constantly being put on hold to get answers that turned out either wrong or missing vital information. I refused insurance because my phone was so inexpensive it was not needed. On receiving my phone it was a piece of junk. I then requested to trade in my phone and things rapidly went bad. They sent the phone then didn't. They resent the new phone that cost 800 dollars more than the first only to find out I couldn't put insurance on a 1000 dollar phone because I refused the insurance on my initial 200 dollar phone. I refused delivery then spent the next 3 weeks trying to get my money back. No one knew how to fill out the paperwork to return the money and instead of trying to correct the problem they decided to ignore it till I would call them inquiring where my money was. After approximately 30 calls and 4 1/2 hours on the phone in one day I finally received my money. The phone service from Verizon in excellent as expected but when you talk to a Spectrum representative do believe a word they say. This is not a reflection of the representative but to the poor training they received and unfortunately most of the supervisors are also struggling to give the same answer out of multiple attempts. I'm not alone . My neighbor ordered her phone and a week later after not receiving her phone a representative only could find out that the order never was accepted. After 2 1/2 hours and 3 more orders it turned out the phone that was ordered was out of stock and the sales rep had no way to confirm this. After ordering a different phone the order was processed and she received your phone. Please let Spectrum representatives learn from their mistakes and place your order with Spectrum in about a year. I'm guessing Spectrum will have a huge turnover with the employees for a while.
The monthly premium is good at least!
FROM THE FIRST REP I RECIEVED WRONG INFORMATION ABOUT THE GIG PLAN AND HOT SPOTS. THEY TOLD ME I CAN CONNECT TO HOT SPOTS ANYWHERE. NOT TRUE! THE SPECKS I WAS GIVEN ABOUT THE PHONE WERE NOT TRUE ALONG WITH MANY WRONG DETAILS ABOUT THE PLAN. THIS HAS GONE ON FOR A MONTH. I ORDERED ANOTHER PHONE AND NOW YOU ONLY HAVE ABOUT 9 DAYS TO CHECK YOUR PHONE OUT TO SEE IF IT WORKS WELL. THEY ALSO START CHARGING YOU FOR PHONE SERVICE WHEN YOU ORDER YOUR PHONE EVEN THOUGH IT TAKES 3 TO FIVE DAYS TO GET THE PHONE. I WAS TOLD YOU CAN TURN OFF YOUR DATA, THAT IS NOT TRUE! THEY ARE HORRIBLE ABOUT GIVING THE CORRECT INFORMATION. THANK GOD A FEW OF THEM KNOW WHAT IS RIGHT, BUT AS MY MOTHER SAID, IF IT SOUNDS TOO GOOD TO BE TRUE, IT IS.
I was on the $14gigs plan and they told me I went over $1051.58 in two months. I’m like how is that? When called to see customer service was rude and nasty. Spoke to a manager after 14 tries and the manager was just as rude and nasty as the customer service representative. They refuse to help me and told me it was nothing that they could do. The price they wanted me to pay was the cost of the cell phone I had purchased. I won’t go back to them our recommend there service.
I switched to spectrum mobile after having the same phone service for 5 years and never had a problem, I paid $50 a month for unlimited everything spectrum Mobile will all together be getting $400 just this month!!!! I'm switching back ASAP
If you want to be robbed go ahead. I returned the 4 phones after their inspector checked one got 35 restock fees the other they took pictures saying i sent the phone back damaged. Which is not true and only after the fact they said i should have been advised to take pictures of the phone. With that its my word against their pictures of a phone that was in a case with screen protector and used for a few days. Negative stars are need for reviews because some companies need to be shut down, boycotted. I dont want to see a mail coming to my house from that company. I am changing my tv service and my internet and hopefully in the near future i hear of a class action lawsuit against them.
I got a call about switching over to Spectrum. I told the rep I need 5 lines so she said get the 4 lines after receiving the 4 phones call back or she will call me to get the 5th. Bare in mind she put me on hold to get a supervisor input on how I can get the 5th line and this is what she said the supervisor told her to do. When I got the 4 phones I called Spectrum for my 5th line only to be told that is not there policy. After back and forth I decided to foolishly activate the 4 lines and keep one line with another provider. After 3 days I realized that Spectrum is not at all cheaper. Disregard the 1 line I kept with the other provider. With 4 lines at spectrum I would be paying far more than what I was paying with my old provider for 5 lines. With that I decided to cancel after 3 or 4 days and sent back the phone I barely used. When I got the phones all went into a phone case with screen protectors. Now I am being charged 350 for damages on one phone. I cant see how all the phones being in case with screen protection and only one has damages. And apparently my payment. I have had to call over and over to find out where my refund was.
1st they inform me that the phone was damaged and I would not get my money
2nd I spoke with a manager I insisted I used the phone for less than a week the phone they are claiming was my husband's in a case with screen protection yet the other phones for my daughters in case and screen protection has no damages.
Now Spectrum has pictures of the phone and I should have taken pictures of the phone before sending them. I told them I was never told to take pictures of the phones. I was told to take pictures of the box with the fedex return label. They are outrageous I wish I sent those phones back as they told me I couldn't get a 5th line. Oh and when I started switching back to my old provider and I called for my number that is when a fifth line was going to magically appear. Customer service is lost. I asked if I can bring my own phone was told it is not an option. Found out that is not true. Asked if I can get a plan for 3GB was told no until. I am looking right across my screen seeing 3GB and 5GB. Was told I could get a 5th line that was bullshit to get me there and trap me. Now I am being charged 275.33 for a damaged phone and still dont know what happened with my refund payment of 396.67.
STAY THE HELL AWAY FROM THIS COMPANY.
I've been a faithful subscriber (and former employee) of Verizon for over a decade, but switched to Spectrum Mobile after retiring. I've had 5 lines forever and never had a late payment, yet when Spectrum ran my credit I was only approved for 4 lines. No leeway. They don't want to help me with the fifth line so now I still keep one line on Verizon, costing me an additional $60 monthly for one line! Plus since they use Verizon network they get lower priority on calls than Verizon, making it more challenging to get service in metro areas during busy times. WISH I NEVER SWITCHED!
My experience was Spectrum mobile is awesome I don't get dropped calls I can watch videos play games I'm loving it advise everybody to get it cuz I was paying $126 on my last phone service and now I pay 137 phone internet at home in cable I dropped my bill $100 so I'm loving it it's awesome
Sales person put me a 14 a gig while a sign up for $45 unlimited a month, called to find out my bill was $195 for one months. I explain to the I am new and didnt sign to a gig the worse nightmare was when I asked for an supervisor told me nothing she can do. This worse phone customer service ever people stay away this people need more training
The sales rep took my information, ss# and cc information and connected it to someone else's name. Granted it was the name of the homeowner/landlord who pays for internet for the building. All I gave was an address. I do not have access to the internet account info. I was told I didn't need it. When the phone arrived, I was told that the other landlady would have to authorize the activation. I had called SPECIFICALLY to ask about that and was told the accounts would be separate because, again, the sales rep just needed to confirm my address. The confirmation that came to my email had the wrong name but the phone was addressed to me when it arrived. I was not able to activate online. The first person I spoke to was rude and said I'd have to do it online or call from a different phone to activate. A friend lent mer her phone. After not being found in the system for quite awhile, it came out that the accounts were meshed together. I was given a major run around, I was so angry that I decided I didn't want to do business with Spectrum. After, I spoke to people who had decided to avoid Spectrum mobile just based on the run around they've gotten for their internet service. I really value great customer service. Spectrum does not care about their customers.
Retired Army, living on fixed income.
Unknown to me, though I am always on the internet unless I'm driving to the store (retired), my phone was ALWAYS using mobile data and it could not be turned off. Even though one of us NEVER uses the internet (she's 66 and you couldn't pay her to do facebook) she racked up 25 gb of data at $15.00 per gig...in one month. Same for me. A $400.00 plus bill later tried to talk to customer service and a very nice young man told me it was my fault. That's what happens when you don't sign up for unlimited. He said I had apps that were eating up my data.
I only wanted 1 gig per month because we don't use it and there is no way my phone racked up that much data. Just not possible. Nor the other one.
Almost a month of calling and trying to figure it out. When I logged on to my online account it did not show any data usage. I asked the fellow on the phone to email me a copy of what he was looking at and he said that he couldn't do that.
Out of sheer frustration, I am terminating my Spectrum mobile.
They have a monopoly on internet in my county or I would terminate my internet with them also. The service is slow, unreliable and pricey for the 2MB speed which barely allows you to stream prime. Lots of buffering.
Was so hoping this would have been a money saver, but I should have known.
Brighthouse was bad enough, now that Spectrum bought them, it's even worse.
Worst company in 50 years I’ve dealt with. Spent hours on the phone went nowhere. Ripped us off.
Thought I could save some money but switching for Verison, which we have had for a lot of years. Being on a fixed income (SS) you have to do this.
Started with the salesman who pitched it well. He told me that my Samsung 6 was not compatible with the system even though they use Verison towers so I upgraded to an S8 and got it on a plan. Was told the wife's phone (iPhone 6) was good. All I have to do is got to Spectrum store and they would transfer all info to new phone.
I received the phone a few days later, unpacked it played around with it for a bit. We went to the Spectrum store the next day after I activated it and was told that I would have to drive to the nearest Spectrum Mobil store to have info transferred and it was up in Los Angles, which is 2 hrs away. It seems they have a lot of Spectrum Stores here for TV, internet, etc. but none have been trained in servicing Spectrum Mobil customers yet. The first stores will be opened sometime in May! they then also informed me that my wife's phone would not be supported also, but they could sell me a new one for her. I left, went home and canceled my Spectrum mobile account. I followed the instructions on how to send back the phone in it's original packaging which I did, I used the return label and took it to a local FedEx mail office.
I received an email several days later telling me they had received and that I would receive another email telling me of the status of my refund. Next email said the unit came back damaged and they charged my bank account $325 for the phone. The only way I know this is because I checked my checking account and saw this withdrawal. They did not even inform me of this!!!!!
So after countless number of hours on the phone talking to customer services reps about getting my money back because they claim to have scratches on the phone it comes to this.
I WAS TOLD I HAVE TO PUT A CLAIM TO FEDEX SAYING THEY DAMAGED THE PHONE AND I MIGHT GET SOMETHING BACK. THE PHONE HAS BEEN SENT BACK TO THE MAUNFACTUREER SO I CAN NOT GET THE PHONE BACK. IF i CAN GET A CLAIM FOR FEDEX, I AM OUT $325 DOLLARS!!!!!!! YOU WOULD THINK THAT A LARGE COMPANY LIKE SPECTRUM WOULD WANT TO APPEASE A LONG TERM CUSTOMER BUT NOOOOOO. HERE I GO ONTO THE SOCIAL MEDIA WEBSITES.
They arent accommodating to their customers at all! One rep says one thing and the other says something totally different. No one knows wtf they are doing!
We've been with are cable company for years this is the worst experience I've ever had is with Spectrum mobile they made a mistake and refuse to refund on money
Their internet is amazing and I decided to switch to spectrum mobile. Never had any problems of any kind with them. My cell phone has a coverage everywhere and anytime I am in an area with spectrum WiFi it directly connects me, and spectrum WiFi is everywhere in my area so what else can I ask for
Every time I'm on the phone the person on the other end says ,"Hello, hello?? Are you there? I can't hear you. We have terrible reception." Then it almost always drops the call.
They want me to pay for a defective cellular, and charge me for 2 phones and they turn the service off on the one being paid and wanting $250 for the broke one and plus not allowing me to use the current one until I pay for both. Well they can and will not get another dime. I went to a call center and the people there said they had not idea of some of the answers to the question. SPECTRUM MOBILE are a ripe off. GO VERSION. BOOST ANY WHERE BUT THIS SORRY COMPANY
I bought LG Black 16 GB phone from Spectrum at $179.00 insured and was charged $262 the first time( $58 monthly charge-$45 per line & taxes) plus $12 insurance & sim card). My phone screen display crashed when dropped and I returned it for them to fix it and I was charge $40 for restocking. I wanted my phone back and they kept it with the sim card containing my personal data. They returned me $104.39 plus $12. They are morons because I wanted to keep the phone. I am disputing the $58 because I used only for a week and it didn't work like they claimed good reception signal. They promised $20 discount for being Spectrum internet/voice/ TV customer and now they want to increase $20 more from $142 to $162 plus taxes. I don't think this an honest way to make business.
I had a great introduction into spectrum mobiles world & I got helped by a representative by the name of Jordan & he told me about the "by the gig plan upgrade capabilities and told me about all the options. He even remembered my name & it's not a easy name to remember!! & He told me about every option that can help me & Spectrum has lots of options for good prices! He even stated he uses the same plan! Spectrum on the come up!
Spectrum is a nightmares. They charged me 268 dollars base on the theory that I have used all my data, which is not true. Where ever I go I have WiFi access. Then, 11 days later they charge me 159 for the same reason, this case was worse than the first one, I turned off my cell data the same day I pay the 268 dollars they said I consume. The date I paid 268, I end up pay almost 300 dollars. Since I have two lines I upgraded one of them, so they charge me 31 dollars for the change plus 45 for the month ahead. This has being the worst choice ever.
I called to complain about my cable too expensive took away channels etc and was talked into bundling cell with cable thought great savings of 78.00/month right? wrong!! get my phones go through the growing pains of transfer hook up and down load the app and lo and behold they gave me a 1 gig plan but on phone sold me an unlimited plan, called they tossed me around from dept to dept and no one there will honor what they sold me and said there is nothing they can do... pissed is an understatement
Have been without a cell phone for 4 1/2 weeks, thanks to Spectrum Mobile. Lost phone, reported it, was sent a refurbished phone from their insurance company, Assurant. It could NOT be activated. 8 DAYS LATER, they finally sent another refurbished phone, which was also not able to be activated. VERY long story short, after over 30 HOURS on the phone with customer service with both Spectrum Mobile and Assurant, and finally having them agree to allow me to purchase a new phone from Spectrum, with Assurant reimbursing me, I still have no phone. That is because I have ordered 4 new phones from Spectrum in the last 1 1/2 weeks, and they have "lost" all four orders!! The only way I can get my reimbursement is to purchase from Spectrum! I am stuck. Horrible, Horrible experience!!!! PS: I have used Spectrum services for 22 years.
Couldn’t make or receive phone calls kept getting the run around then when I canceled my service the finally wanted to contact me on how much for restocking also going to white glove the phones all so they can charge you full price when you return them
Their sales reps lied to me outright to get me to switch. Once we figured out the nature of their plan, we were stuck due to the cost of leaving.
Just switched from AT&T to Spectrum Mobile. I was able to transfer my phone and number using iPhone 6S with no problem. Service has been good so far, with savings of ~$50/mo.
Three times at store, three times NO ONE knows what they are talking about. I stayed with AT&t.
No one in their organization knew anything about handling a mobile account or the technology of transferring information. Neither on the phone nor in person at a store. They do not know what they are doing. They should not have started this business without proper training or set up.
Started having problems with my phone april 2, just got in dec. April 3 called and was told that someone would call me. No phone call. called that night and was told it would take 7 days for someone to call me. April 5 called was to rushed through and nothing, weds april 10 called and nothing was was pushed through, the supervisor did get things moving. today april 15 this was 13 days after the problem started i get a phone i have a problem with this one and was told i had to wait again for someone to call me, And we would have to wait until the first phone was sent back, Now this is going to push all these problems to the end of the month. So this means i have phone that do not work right spectrum will want their money and i have junk phone that i am paying for,
I switched from At&T March 2019. Could not get service the first day, had to call back next day. I was told I was getting unlimited plan. I was Purchasing 4 phone plans. They would not port our numbers over to, nothing but a big mess the whole time. I cancelled them in April 2019 and went to Verizon. I was told I had 30 days to decide to return phones. I returned within a week and now they are charging me $318.00 for my phone. It is a mislead ad ad will say only $45 unlimited,which is true, but the catch is that is $45 per phone.
I called Spectrum after receiving a letter about my cable bill going to see what I could do about lowering my bill. We worked on getting my cable bill down by eliminating many channels and then the rep started asking me about my CELL phone bill. I told her I DID NOT WANT to MESS with changing over and that I was happy with my Straight Talk. The person I was talkiing to was very persistent and she wanted to know how much I paid a month and I told her it was $35 plus tax. She then started telling me I was paying too much and she could get my bill down to $22.50 a month so I listened. Then She PROMISED me a NEW PHONE in 2 days and a new low mobile bill of just $22.50 a month so I said OK as long as I could get the phone in 2 days like she promised because my renewal for the STRAIGHT TALK was in three days. Then I was told I had to pay $45 for the new phone NOW so I agreed. She took my credit card info and instANTLY BILLED ME $45. The Promised 2 day phone DIDN'T COME and I was forced to RENEW my straight talk 4 DAYS LATTER when the phone she said I would have in hand in 2 days NEVER CAME. The phone came 5 days latter. I then spent HOURS trying to activate it with no luck, I called support department and found out to get the same service I had with my straight talk was going to COST OVER $50.00 a MONTH? They used bait and switch tactics on me and that is ILLEGAL. We still could not get the phone activated. Now I am being told by Time Warner Mobile I am going to be charged a REDICULOUS RE STOKING FEE on a phone I didn't want that could not activate? Last time I checked – BAIT AND SWITCH WAS STILL ILLEGAL. I was Baited and then Time Warner switched what I was PROMISED on a hard sale and now they are trying to charge me for it? My INITIAL CALL was to try to save some money and I ended up PAYING MORE. I am a SENIOR on a FIXED INCOME and what you did was very deceitful. The phone was NEVER activated and you can not deliver what I was promised. On top of that – You billed my credit card another $1.80
2 weeks AFTER I sent the phone back without my permission and I still have NO REFUND.
List calls, calls did not complete. Went back to Verizon in 3 weeks.
Purchased my new phone through Spectrum 9/18. Lost it March 30, 2019. Reported it lost to Spectrum. I have the horrible Assurant insurance. Have been paying monthly for coverage, and paid the $200 deductible. Received refurbished phone from Assurant, which could not be activated, after 8-10 hours on the phone with all kinds of reps that I kept being handed off to, including 3 Tier 3 reps. They finally decided two days later they would allow me to be sent another refurbished phone from Assurant. I received the second phone 6 DAYS LATER. It could not be activated either. Am promised by Tier 3 that this would be rectified. It was not, after hours on the phone with them!!!! Last Friday morning I spoke with customer service with Assurant, and ONE person has tried to help me, but her hands are tied by her bosses. Today, April 9, 17 days after I lost my phone, I STILL have an unusable phone, and am told I have to wait to see what they decide to do! WHAT IS INSURANCE FOR, and WHY will neither SPECTRUM or ASSURANT not, by this time (over 20 hours on the phone trying to rectify this, send me a NEW phone after all of this trouble???? I am told I will have to wait to see what the higher-ups, who have known about this problem for way too long already, decide they will do me the favor of doing for me. Meanwhile, I am 17 days without a phone! Horrible customer service. The price of the monthly service is good, but not worth the anxiety and frustration caused if there is a problem with their product. I now have an even longer story to relate to our local ABC TV affiliate, and to whomever else I can find out to report this too. Will be inquiring with the BBB as to who to report to in order to try to get some action tomorrow. Terrible!
The first called, I talked to a kid, that was still in grade school in the hood, so i called the next day and talked to someone, with knowledge and was told I was being verified, no comtact, then a email two days later saying , the order was canceled, because they couldn't contact me. The bill would have been separate , from the cable bill and charged to my credit card directly, The first month was going to be a double payment. We have a charter home phone and the email made it to me, so why couldn't they call me. A week into this and I find out my phone is not coming. I have good credit, these people have problems.
Customer service does not share all of the plan details.
My mother was with my father in the hospital while he was sick. That night she went to my sister's house to rest. At three in the morning my home phone rings needing to get a hold of my mom cause my dad had coded and her spectrum phone wasn't working so I gave the hospital my sister number so they would know what to do if he coded again. Her mobile phone did not work at all the weekend we all had to say goodbye to our dad. If i didnt have the land line up with me in bed he wouldve died cause they could get through on her spectum mobile.
It was a mess and we are very disappointed in their sevice.
No "readable" transcription of Voicemail messages to text. No way to reduce 35 seconds of ringing before Voicemail picks up. My caller-id shows as "wireless caller" instead of my real name, inviting hangups and rejects and no-answers since it looks like a robo-call or spammer.
Ebony gave fantastic service (Milwaukee location)
i use my phone at home(Spectrum WiFi) and at work WiFi. phone cannot connect so i have to use Cell data. there goes my 1 gig usage out the window.
best service ever
I paid off my device and it took me 2 days to unlock my phone. Spectrum mobile sucks.
I would advise against getting Spectrum mobile.
The service is shit. Everywhere i go i have bad service and i have made phone call after phone call trying to get someone to help and everyone is so rude and un helpful. One lady told me these exact words "sorry there is nothing i can do" They also may say unlimited data but once you get to a certain gig (which is not that much) they slow your data down so it makes it impossible to even use your phone. Steer clear from spectrum mobil. Luckily T Mobil will pay off the rest of my phone plan and i can be done with the headache.
I do not have a cell phone. I been trying to add mobile service to my account since March 25, 2019.
I tried online, and had to chat with 2 customer service people. They verified my SSAN and found a mismatch. They could not help me.
I couldn't update my account.
On March 26, 2019, I went into the Stockbridge, GA service center. Myla was helpful enough to get my phone ordered. When I got home, I needed to send a copy of my utility bill and ID.
Today, March 28, 2019, I verified they received the documents. They completed my order. Delivery was supposed by 24-48 hrs by FEDEX.
I just checked the tracking number, and the scheduled delivery is Monday April 1, 2019 by 8 pm. over 96 hours.
I am considering cancel the mobile service, and using a competitor.
I am extremely disappointed and frustrated with this process.
Spectrum made sure they took my money.
Another issue is No way to contact MOBILE Spectrum without a phone, and the Chat for Cable, Internet and Residential phone cannot assist mobile customers.
Worst experience ever.