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-Decent cell service
-Friendly customer service agents
-When signing up for service, I had to go to the store multiple times to get fully set up.
-I was not offered the choice of where I wanted my phone mailed to.
-I was not offered a choice of what color I wanted my phone to be.
-I thought I would have one bill with my cable/mobile but that is not the case. I have two bills, two log ins.
-I was not told that I was REQUIRED to stay on automatic payments. Had I known about the required auto pay, I would not have signed up for their service.
-I do think I have more dropped calls now than I had before, but I also went to a lesser quality phone, so it could be the phone itself.
I was happier with T-mobile. But the cost was just too high. Spectrum is what I can afford right now. It hasn't been the worst experience, but I'm looking forward to finding work again and being able to afford a more established and flexible mobile service.
Horrible experience. My blood pressure finally came down to normal after I dumped this terrible service and switched to Verizon
Everything was all good until when I had an issue with the phone or service, and you call customer service every time you talk with someone who told you a different thing, and the dishonesty pretty much continued until I gave up.
I had an IPHONE 10 which I had insurance on and payed monthly. Well when the phone broke, I submitted an insurance claim that the insurance company refused to cover because of a mistake on the policy that spectrum had made. They kept saying they where trying to fix this issue so the phone could be covered, but never did. Every time I called I was told something else to the reason why the issue had not been resolved yet and that they where still working on it. I was without a phone for a month and a half while this was going on and after I couldn’t take it anymore, I decided to leave spectrum. Switched to Verizon, and am happy now. Except for the fact I just realized spectrum was still charging me monthly for this broken phone that they where never able to cover. Just called their customer service and got that same run of the mill bullshit experience the caused me to run for the hills. “Just escalated this to management and you will be called tomorrow when they review your case” this is what I was told except I am used to this phrase and I know nothing is happening. If you don’t want constant headache don’t sign up for spectrum mobile. Worst decision of my life
Awful. They charged me 3 times to upgrade me to unlimited never did. Said they would give me 25 off my bill for 3 months never did. Refunded me the 30 but took it again. When I got my phone never offered insurance and called back to get it they would let me. F#$@ that company.
Topped calls, poor signal, never more than 2 bars and I was told they had good service. They blatantly lied. I switched from Verizon and there is no way they’re using their towers because I NEVER had problems with my service. I’ve only been with Spectrum Mobile for 1.5 months and I’m leaving today.
Never took the service and they went ahead and pulled a background check and credit check on me then sent me a letter saying I didn't qualify for a cheaper rate. I never told them to nor did I connect with them.
I received my mobile equipment and 3 days after i sent them the equipment in perfect and working condition. I was unhappy with their charges on my mobile plan. 2 days ago i received an email, they charged the full prive of the mobile (250$) and restocking fee (50$) about 355$ because they said the phone was in bad condition. Thats sucks
No Issues in Lincoln ne
Haven’t received a paper bill in a year! Moved from Asheville to take care of relative. Closed internet/cable acct but kept mo Ike phone. But by closing acct I wasn’t able to access online payments. I haven’t received a bill in over a year. Call monthly but recently was threatened with disconnection because debit card change — but unable to access account online. Want to close acct but now will lose phone. Umber of 20 years because I originally couldn’t give them debit card number from 15 mos ago. Found number but have now spent 4 hours trying to get someone to give me pin so I can go to Verizon. Guess I will get new phone number. They keep switching me from cable/internet service but then they say they can’t help and put me back wit mobile customer service. No bill in a year. Illegal? These people are assholes. They took plenty of my money. Looks like I get a new phone number. Spectrum sucks!!!!!! Would give a zero if I could.
We wanted to switch for financial reasons. Now I have a new phone that doesn't work. Like a bad ex they won't let my phone go,even though paid off completely. Chris has a doctorate in stupid. Natasha is a crime lord, seems like a bad movie thanks for nothing and not helping resolve the problem. One word. DON'T. WORTHLESS. IDIOTS.
Their representatives are slightly below idiotic. You ask for a complete price on two phones with unlimited data and the payment for a new phone, and they give you a price which sounds too good to be true...100.00 no taxes no fees no contracts.... Then you get your bill or see your data you have used online and it is nothing that you asked for. Then they straight lie when you pay your phone completely off then end up locking your phone for 60 days.... I will go back to a rotary phone before I do anything kind of mobile service with these incompetent people. Pay the extra money and stay with Who you are with
Calls constantly break up even though they claim it’s on the Verizon network. The catch is spectrum mobile users get the left over junk. Stay away from Spectrum Mobile. Pure junk
Phone was locked from the night our door to door salesman a week after the new phones arrived ($700 ea) arrived, and he tried to get it to work. We were told we would be getting $100 off of each phone/ now find out from billing this was NOT TRUE at all. At the time there was NO BUY BACK YOUR OLD PHONE PLAN IN EXISTENCE/ so he was not telling the truth. This was told to me by an Allison in billing. Neither the Spectrum Store nor Apple Support was able to do anything to "unlock" the phone of mine. Now after 210 hours of being on the phone with them or at the store or with Apple support I was told to mail the phone in to Ft. Worth with the stamp they provided and because of all the glitches Spectrum itself would send out a new phone. They never did. It has been almost 5 weeks. It is ALL I HAVE DONE for 5 weeks. I have done everything they said to do/ mailed it off it, and paid even extra in the lovely box of the Apple Pro 11 with untouched ear buds and cord, and one week later they erroneously sent just the phone back to me, so poorly "wrapped" with no support it could have easily just broken in the box upon opening. Nothing else came back, even though I spent $14 having the lovely Apple box bubble wrapped in a Fed Ex box to it would arrive safely to them. They never saw an email NOT TO RETURN IT to me. They decided to TERMINATE everything all on their own and give me no other options. They then insisted I HURRY and rush it back to them.....I am in a wheelchair.......wow...bossing around someone who is disabled, right? NOT GOOD. So within 1 1/2 hrs. had it boxed up again for Fort Worth. Then, I am assessed $50 restocking fee! Really? They are suppose to do something about that, but I am up to 1 1/2 hrs. of waiting time to try to get someone in billing to see if this was really reversed this last Tuesday.Also the $14 I spent sending it back to them the first time is suppose to be refunded.....LOL....we will see. I NEVER WANT A CELL PHONE FROM SPECTRUM AGAIN> but I DO do think the fellows and gals at the Spectrum store are awesome. They tried so hard to make this lovely pearl white phone unlock and work for me. I never was able to use it. It would have been "decent' of the Spectrum Company to have even given me a "CHOICE" of using my ability to use my Apple warranty to sent the phone to Apple since they were not HONORING the word of three of their SALES DEPT people to send out a new phone because of all the glitches this particular phone had. WHY did they all lie to me? I do not honestly know how this company survives. I do not know I have survived the last month. NO one knows what they are doing and there is NO FOLLOW UP OR FOLLOW UP CARE WHATSOVER on what they promise. I am beyond disappointed. So far, I have 50 friends from coast to coast who tell me they will never go with Spectrum Mobile after hearing all of the PROMISES made to us that turned out to not be true. Also, your sales people will just literally drop off at a point and vaporize our of your life instead of standing up for what is right and decent for what they said. I have 40 pages of names of reps and dates and notes/ about to type up. They say you cannot get to the CEO. Just watch me!
If you use your gigas it's too much money
Mobile service does not run off Verizon towers I can tell you that. Our internet experienced an outage and all of a sudden cellular data off the WiFi didn’t work. What does that have to do with Verizon if Spectrum is experiencing an outage? Haven’t had the service a week and it’s terrible.
I canceled my service and they because of their horrible customer service and they refused to send me a final bill and they charged my card on file. And off course I was getting the run around like usual when I call.
For my charge by the GB plan they will charge you for an extra GB on the last day of your month if you’ve used your data no matter what… Then you lose whatever you don’t use… It’s very unfair. Will be looking for another plan.
Horrible customer services multiple calls also from one call with multiple transfers. Poor communications. 45 min to hour waiting time plus they don’t resolve issues. They transferred from department to department from person to person they don’t know or they don’t do their. I had great experience wi
overall with internet service I joined spectrum mobile because of that but spectrum mobile are horrible.
worse, rudeness. Uncaring
I went to the South Lakeland location to solve a billing issue and other activation in between other things from my cable service. I met Shawna Spires who took care of me not like a valuable customer instead as a family member, that for me is gold. Shawna define customer service as I not seeing it in a long time, that's is a level of caring to expect when you are a long valuable customer. But I noticed that for Shawna every person that walked that location door was a long valuable customer and that's why I decided to write this review to applaud a true caring worker and a great company that saw Shawna skill valuable and hired her.
I switched from Sprint where we were still on the old “Friends & Family” plan that cost ~$60/mo which wasn’t bad, but we already had Spectrum for internet and my wife needed a new phone. Activation of the new phone and transferring her number went smoothly but bringing my device over encountered problems when porting my old number. Spectrum customer service was helpful and courteous throughout the ordeal (which was Sprint’s fault). Spectrum escalated my ticket to their level 3 technicians who were able to collaborate with Sprint & Verizon to resolve the conflict within 48 hours. Afterwards they were even nice enough to credit my account for the activation fees due to my trouble. I’m not sure where all the other complaints are coming from but in my experience if you treat customer service politely they treat you nicely as well.
When they offered me a phone they never said that I was able to choose my own! They picked one for me, and so I got another one and assuming all the phones were the same, I thought I was gonna get the same one, the second one was bigger. So I called back to find out why, and apparantly both times I was never told it was even an option to be able to pick a phone! They picked for me both times! Not to mention they completely lied about how much data you get, first they said unlimited, then they changed it and said 20 gigs of data, and 20 gigs of hotspot. Turns out 20 gigs is what you get TOTAL! So any amount of hotspot you use goes to your 20 gigs of data, then it slows down to a crawl for the rest of the month. Now I'm trying to return the phones. And they are trying to say that I have to pay $50 per phone ($100 total) just because I opened the box? What? I am on a 14 day trial with these phones, and was told within that 14 days if I didnt want them I could return them for a full refund. Ok.. tell me how am I supposed to look at a phone and see if I like it or not enough to keep it if I didnt even pick the freaking phone or even know what the phone even is!!!! They completely and totally LIE about everything just to get their COMMISSION MONEY!!!!!!
Average wait time to speak to customer representative 1 hour and 30 mins
I called in about transferring my internet service to a new address, which I was told I could do by Spectrum, and I was sold a mobile phone package in the process. The cost of doing this was $252. Later I was told that I couldn't transfer the internet service because Spectrum does not service the area to which I'm moving and that my phone bill would now go up by $40 since I couldn't now have the discounted rate in the absence of internet and TV. I told them to forget it. The phones never reached me, they were returned by FedEx without ever being delivered. Spectrum then decided that, even though they couldn't deliver what they'd promised, that I would only be refunded $94. No explanation, no nothing! I have wasted a grand total of four hours and counting over this during a week that I'm trying to move house. Unbelievably poor show!
Switching to Spectrum Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Spectrum Mobile. You can keep your old number. All you need to do is order a Spectrum Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.
Yes! It's easy to port your existing phone number to Spectrum Mobile during the activation process.
Yes! Most unlocked smartphones that have a SIM card slot will work with Spectrum Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.
You can check your devices compatibility on the Spectrum Mobile website before you signup.
No. Spectrum Mobile works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.
Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Spectrum Mobile plan and only pay for the data you actually use.
Spectrum Mobile plans are already extremely low-cost, so they do not offer further discounts for families.
Spectrum Mobile plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Spectrum Mobile allows AutoPay to ensure you automatically renew your plan every 30 days.
Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.
Yes, Spectrum Mobile allows tethering but it may depend on the plan you select, so you will need to check on the Spectrum Mobile website.
Yes, Spectrum Mobile includes calls to international countries, more information can be found on the Spectrum Mobile website before you sign up.
Spectrum Mobile offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Spectrum Mobile website.
Spectrum Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.
|3G Bands:||WiFi||Bring Your Phone:||No|
|Keep Your Number:||Yes|
|Contract:||No - prepaid|