Spectrum Mobile Reviews
User Rating Distribution
My experience was awful. Customer service are all liars and scammers. Sorry I made the switch to spectrum. Lost $253 on a defective phone they would not replace. Try to pass the buck to fedex. They tell you you can bring your old phone and then told me I had to buy a piece of crap they had. I received a bad phone and stuck me with paying for it. DO NOT LEAVE YOU SERVICE to go this way. I am sorry I did. I am still fighting with them 3 week later.
I was so sorry to leave art dor spectrum. I cave up a beautiful ZTE for a galaxy defective phone. Spectrum would not replace it. After weeks of giving me a run around.service suchks.
Spectrum mobile is a rip off. They lie when you purchase, and they are very strict with the untold rules once you already signed up. Stay away from them.
I ordered my phones through a live agent today. Received my order email and saw the wrong phone color was on the order. I immediately called back and spent over 1 hour trying to correct it. Here is their process:
1. You have to ship back the wrong phones that they made the mistake with even though they have not been shipped yet.
2. The FedEx is a required signature, so like most of us I will not be home when the shipment comes and I will have to go to FedEx to get the wrong phones and ship back.
3. Once they receive the wrong phones they ordered back to their facility they will issue your refund. So, basically they hold on to your money for the order for at least 4-5 days.
4. Amazing how much money is wasted in their process when they could have easily replaced the phone before it was shipped out with the correct phone. Remember this all happened within 2-1/2 hours of placing the order over the phone.
Basically, their burden of mistake is yours no matter what and your time in that burden they really don't care about. It's an empty apology of options they give you like robots over the phone...even if it is a supervisor. Not satisfied at all.
Reading your customers reviews bad experiences for most . I have been in customer service for forty years and you need to take a serious look at who heads up your customer care unit. Poor customer service will drive your business back to where they came from.
Don't get charter mobile. They will mess you over. When you get a phone and return it they will say you scratched it so they can charge you the full price of the phone. And you WILL NOT GET YOUR PHONE BACK EVEN IF THEY CHARGE YOU FULL PRICE. So you pay for it and don't even get the phone back. Oh but then they say well it could have be damaged in shipping. So take it up with FedEx. Now you have to prove that. Right. Not going to happen. I even took pictures of the phone before I returned it cause I knew they would try that. Guess what YOU will be charged. BEWARE BEWARE BEWARE. DON'T DO IT YOU'LL BE SORRY.
Totally awful service in Maine.
I spoke with sales a week ago and was convinced this would give me better service with Verizon towers (compared to Sprint) and would save me $$$. So I was sold.
Took a few days to get my SIM card and I’m using my iPhone that I own. The installation instructions were vague, and the website gave me no clues as to how to activate. Mind you, I’ve been with Sprint for 5 years and have never had a problem with service. The only reason I switched was to save money. So I tried calling and was put on hold. Then I was transferred and put on hold longer. Then again... so I tried live chat and same thing. They kept directing me to the mobile site that gave few instructions and offered no live chat. Finally I figured it out and so far at home my service has been fine while connected to WiFi. The second I left my house I lost internet connection. They told me I would automatically connect to the many Verizon towers for WiFi so I wouldn’t use the 1GB LTE data. I live in the city and used to have Verizon so I know they have towers here. Well, 30 minutes outside of my home on the road and there’s still no WiFi signal. This is a sham. Day one of service and I already regret it. Spectrum puts all their money into the sales department and ignores all other parts of what keeps customers happy. I will cancel my plan ASAP and go back to Sprint, even if I pay more. Not worth the headache and disappointment in broken promises
Dropped calls. No service. Horrible service. Going back to other service. Verizon
I started the mobile service and ordered a phone, but decided I'd rather bring on an unlocked phone instead. I went to a local office to return the phone and they said returns are only accepted through FedEx. I called to request a return label so I could ship back my unopened box. They asked for the best time to call and I thought it was just for convenience. No, this is actually a phone call appointment time and if you don't answer the phone during this hour, you have to request another phone call. They left a message with a number to call back and emailed with the same message. This number is for customer service ,who cannot assist you with the returns request because you in fact need to contact the returns department. The returns department called again, but I just missed the call since I was at work. I tried to call the number back directly, but to no avail. I talked to several departments to get in touch with someone who could assist me. When I connected with someone, the phone call somehow failed and when I tried to call back they told me that department was closed. I didn't receive any calls from them after thought and found out after 2 missed calls, they close your ticket and mark you as unavailable in your notes. After 14 days they refuse to help you at all and say it's your phone now so you have to pay for it. Bear in mind, I have not activated the phone at this point and have not even opened the box. They still refuse to accept the return and say I promised when accepting the service that I would be available within the return period to talk to an associate. Little did I know that this meant available on their time and immediately at the time of their call. I wouldn't be surprised with the Returns call center is not even associated with the regular Spectrum customer service center. Making a return should not be this difficult! I do not recommend Spectrum Mobile because of this. I'd much rather go to a mobile service company with phones available in person.
By the way if you have to do a warranty exchange because of faulty equipment, guess what, they charge YOU a $50 restocking fee. It's their crappy phone but we have to pay them to take it back. This place is horrible. We are paying off our phones and going back to Verizon, any other company is better than here, even if you pay a little more. DON'T COME HERE
DON'T DO MY MISTAKE! RUN AWAY FROM SPECTRUM MOBILE.
on the first two months you'll see a normal bill, and then, after the first period of time, Spectrum will charge you dozens of dollars for services that never exist. You'll find yourself pay at least $175 for two lines.
They will tie you to a contract that never expires, unless you pay exit fees.
horrible. Don't believe one word of this company, don't do this mistake!
BEFORE YOU SWITCH OVER TO SPECTRUM, READ ALL THE REVIEWS!!!!
I KNOW THIS IS LONG BUT PLEASE READ!!!!
Among the 500 other problems I have dealt with in the 42 days that we have been with them, including, 2 warranty exchanges with in 30 days, everytime you need a call back from RMA team or anyone for that matter they ALWAYS say we will get a call back with in 24-48 hours. DON'T HOLD YOUR BREATH! They never call in that time period, AND IF YOU MISS THE CALL, you have to wait another 24-48 hours for them to call you again. Their customer Service is awful, you get a different story every time, no one knows what they are talking about.
NOW HERE IS THE BAD NEWS
IF YOU DO A WARRANTY EXCHANGE MAKE SURE YOU SEND BACK THE RIGHT PHONE.
I accidentally sent the wrong LG Stylo 4 back to them because I had 2, same color and everything. So when they got the phone, they said it was damaged, (it wasn't damaged, it was in new condition) so they graded the phone and gave it a C rating and charged me $71 for the damages, now I sent the phone back to do a warranty exchange. Now here is the thing. THEY GRADED A PHONE THAT DID'NT EVEN BELONG TO THEM AND CHARGED MY CREDIT CARD FOR DAMAGES!!! I asked them if they even bothered to match the IMEI number from my account to my phone, they said they had. (remember that) I had called and said I had made a mistake because I turned on my other Stylo 4 and it said Spectrum on startup. So I called and they said that they would return my Straight Talk phone and I would send the correct Stylo 4 and get my replacement. BUT..... THEY LIED!!!! They charged me $258 for the phone that I was getting a warranty replacement on. AND THREW AWAY MY PERFECTLY WORKING, IN AMAZING CONDITION STRAIGHT TALK PHONE!!!!
THEY SAID THEY DON'T SEND BACK PHONES IF WE SEND THE WRONG ONE IN. Now it was my fault that I sent in the wrong one, BUT they told me I could get it back. So now, they have stolen property that is not theirs. AND charged me for a phone that needed a warranty replacement. So now I have a paper weight and no phone for Straight Talk. DO NOT GO TO SPECTRUM!!!!
THEY ARE LIARS AND THIEVES!!!
Another ZERO rating ,absolutely the worst company I have Ever dealt with my lawyers say the same thing your at there mercy right after they have your credit card. You will be out of luck then you can talk to someone real important that says that’s all we can Do u can not talk to someone with real authority I’ve tried and my lawyers have tried All should be illegal to do what they do if I had the money someone from there company would be in court lawyers saying it needs to happen there’s a lot of support check reviews putting it on Facebook looking for backers
Luckily the calls are recorded and proved that their people lied--intentionally mislead me about returning phones. DON'T CHANGE TO THIS SERVICE!!!!!!!
Had bought a Viso 4 and very pleased (6 months so far) Using .5 GB each month so wanted to add another line to share the GB of data and save. Was told could do but can't; each phone has to be charged for the 1GB at $14 and told the data isn't shared. Next is shipping to home by signature confirmation. Yea, 8AM to 8PM will be delivered and no alternative FedEx drop off available (like I used for first phone). So far not any of the issues as many have commented here so better than the Cricket plan I had ...so far.
All bad mobile not one good experience just wanting your money need to know more stay away u will thank me later
Guess what yall!!! If you have to do a warranty replacement because the phone has problems, they charge YOU a $50 restocking fee! WHAT! WHY? It's their phone that went bad, why the hell should WE have to pay a restocking fee!! This company is a joke. STAY AWAY! This is how they get money out of you! It's a SCAM. They are by far the most awful phone carrier in the history of cell phone carriers.
My sister go a Samsung Galaxy s9+ from them and 3 weeks in she had to do a warranty claim on it. She had it in a case with a screen protector and she never dropped it. The phone was in excellent condition. No scratches or scuffs or anything. They got the phone back and told her it was damaged. She asked for pictures and the back of the phone had deep cuts in it like someone scratched it with a knife. The charged her $480 for the damages. I saw her phone before she sent it back and there wasn't a single scratch on it. I see other people have had similar problems. So now she cant afford the $480 so she is locked into a contract with a line she can't use. DON"T GO HERE! ITS A SCAM
I have left one review already. So this is a follow up to everything I have already been through. Within 1 month I had to do 2 warranty exchanges on the LG stylo 4. They took it in and graded it. mind you I have been without a phone for 2 weeks now. They told me that there was extensive damage on the back of the phone. When I put it in the Box it was in prestine condition, no scratches, no dents, no scratches on the screen absolutely looked like a brand new phone. However they want to charge me $71.96 for damage that they said I did to the phone. I requested pictures. They sent pictures of the front and the back of the phone to my email. There was 6 deep scratches on the back of my phone all in the same direction, all the same length and all the same depth. It looked like somebody had taken a screw driver to the back of it. I told them that when I shipped it there was absolutely no damage. It has been in a case since I took it out of the Box and it has had tempered glass on it ever since I took it out of the Box. Also when I had sent it back I had taken the case off and the tempered glass off reset the phone and put it in the shipping Box and sent it back. When I tried to fight them on what they were charging me for this damaged phone they told me that it could have been damaged in transit and that I would have to take it up with fedex. So here's the thing. How is it possible to have all the damage occur around the big sticker that they put on the back and the sticker with the IMEI number on the back. All of the damage was around those stickers. Now, they have to show you all the damage to prove to you why they're charging you the money that they are. And I find it really funny that there are 6 scratches all in the same direction, all the same length, and all the same depth around those stickers. The law of physics does not explain how this happens. If you drop a phone it will get maybe 1 large scratch and then little tiny scratches and maybe some scuffs on the back. there is no fall and no explanation as to how 6 scratches in the same direction, and the same depth, and the same length can happen like that. I have read every review on here and I see so many people have reviewed that they have sent their phones back in Pristine condition and spectrum magically makes damage appear and tries to charge people for them. I will never ever ever recommend anybody to go to spectrum. I am going to fight this as hard as I can but sadly it's their word against mine. What I suggest to anybody who is sending a warrantee phone back is to take a video of the phone and video the dates off of somebody else's phone and show the condition of the phone and that you have sent it by fedex back to spectrum. So if they try to say anything you can fight it. I think this company is a scam I think they are taking advantage of people. If I could pay all the phones off on my accounts and go away from spectrum I would. But when tax time comes around the phones will get paid off and we will go somewhere else. I am even going to contact the Better Business Bureau over this... please, guys take pictures of your phone and proof of the date before you send it back because they will take advantage of it. Also I had only had that phone for 2 weeks before I had to send it in for a warranty. The phone they took pictures of looked like it had been with somebody that had for 6 months without a case on it. Just keep that in mind don't get screwed like I did.
I’m on my third phone and still have the worst cellular service ever. Thought it was faulty devices but realizing now that it has to be the service
Promise the best network and get the worst service and stole money when promised to refund a certain amont
Purchased a new iPhone 6s and in 6 months it totally failed and spectrum could not replace within a week and offered no understanding of the situation and frankly didn't care.. I could not reach any supervisor to assist and spent time in local store and on the telephone To attempt a speedy resolution. There is none with this company. I will be going with another provider tomorrow..
Spectrum mobile pricing is way more expensive than their competitors for multiple lines of service. They are comparing their prices to AT&T, Verizon & Sprint without realizing those companies are losing thousands to millions of customers to no contract companies such as Cricket Wireless. Now, compared to Cricket Wireless unlimited plan for 5 lines, the monthly cost will be $125. Customers save $1200/year or more for service.
I promise u guys.. Dont do it!! Stay with your current plan!!
Anyone thinking of trying Spectrum Mobile please learn from my mistake.
I contacted Spectrum for an Internet upgrade unrelated to mobile phone service. During my call, I was pitched mobile phone service as a new offering. I have been a Verizon customer for many years, so I was interested in hearing a competitive price and service.
During my conversation, I described my current plan sharing 16 gig of data across 5 lines and the price of the service. The salesperson described to me a competitive plan sharing 24 gig of data across 5 lines of service at a better price. I was required to purchase 5 new phones as my current phones could not be used on the Spectrum Account. I did not purchase at this time, even though it seemed like a good deal for my family.
After all the issues with the Internet install were resolved (There was a similar issue with the Internet Service) I called back and talked with another salesperson about the mobile service. I was described the same deal. I could share 24 gig of data across 5 lines. 1 “unlimited line” at 20 gig'/month and 4 “by the gig” plans starting at 1 gig/month. This information matched exactly what the first salesperson described. Also, I this person let me know that I had to purchase new phones. I later found out that at least 2, possibly three of my phones could have been brought over.
There was an issue with the verification process, and I had to order my phones a second time. I completed this process with no change in the description of the phone plan. 5 lines with 24 gig of data shared across those 5 lines.
Once my family had the service and phones connected, I immediately started receiving messages about my data usage...1 gig, 2 gig, etc. I found this to be strange as I had 24 gig of available data. Why would I receive these messages so early? I followed up with a call to customer support, where I was explained the way the plan actually works. Data is shared across the 1 gig lines but not the 20 gig line. This is a material change in the way the plan works. This also makes this plan a poor choice for my family.
I talked with well over 10 people at Spectrum Mobile about my issue and the misrepresentation of the plan by multiple salespeople. I was finally able to get 1 person to review the recorded sales conversations. He agreed that the salespeople were “confusing” and he understood my position based on the conversations. After 2 days and several phone calls, he offered to upgrade my lines for a month to unlimited. I found this solution lacking as it only addressed my problem for 1 month then my bill would increase greatly every month thereafter. This seems very obvious, and I believe this was a poor offer.
I then canceled my service and returned my phones in the original packaging and in the original box they were shipped in. I was instructed that I would be charged $225 for a service fee and restocking fees of 5 phones. I challenged this charge as I had only purchased the phones based on being misled by the salespeople, which was confirmed by Spectrum. I called multiple times and was never offered a solution to this problem.
Finally, I opened a case with the Better Business Bureau. Brandi Simpson tried to assist me but insisted that I needed to have my phones' condition reviewed. I assured her the phones were cased the short time we had them and they were in very good condition. So I expected this to be a non-issue.
When the phones were returned and reviewed they were graded in B or C condition and about $1000 in additional charges were applied to my Credit Card on file. The phones were in near-perfect condition and were only purchased due to the misrepresentation of the phone plan by Spectrum's sales department. We cased and protected all the phones, as we had no intention of returning them until I found out about the poor plan.
All tallied, Spectrum has ~$1500 of my money. I have nothing to show for the money spent. I had phone service for about 5 days. I followed all of their processes. I tried very hard to come to a reasonable solution before canceling my order. Spectrum has admitted their wrongdoing but refuses to refund my money. I would like a full refund of any money spent.
I am also, out $150 in cases and screen protectors for third parties and $300 in costs to switch back to Verizon Wireless. All together Spectrum's misrepresentation of their service has cost me $1950. The company has shown no desire to remediate this situation.
I have done 2 reviews on here, and they have never showed up. I never used a cuss word or anything. Their service as far as customer service are a joke. Every time you call its a different story. Nobody knows what they are talking about. Getting a replacement phone under warranty is a complete joke. It took them 2 weeks to replace me phone. Mind you I had to do 2 warranty replacements with in 1 month. Ridiculous. And, you can only do 2 warranty replacements per year so if something goes wrong with 2nd replacement phone, I am screwed. Save yourself the hassle and drama, they aren't worth the headache.This review probably wont get posted either, but giving it another shot.
For one, when we got the phones through Spectrum they were the LG Sylo 4's, we got 2 of them. With in the 1st 2 weeks I had to do a warranty exchange on my LG. They run you through tech support and they will tell you and get you set up for a warranty exchange. Think you will get your replacement within a few days? NOPE! A member of their RMA team has to call you to confirm that you need a new phone. It can take anywhere from 24-48 hours for them to call you to confirm. Well they didn't call me within 48 hours, it took them 72 hours in business days to call me. Long story on that return it took 5 business days, a weekend and 2 more business days to actually get my replacement.... Got the replacement and exactly a week and a half later I had to do another warranty exchange, on my line, and it took them 2 weeks to get me my replacement!!!! NOT ACCEPTABLE!!!. Every time I called the agent gave me wrong information, different story every time I called, now, with them you can only do 2 warranty exchanges per year, per line. I am just a month into my service and I have done 2 warranty claims. Not to mention that when we signed up for service I was very clear with the agent that I wanted the extra protection on both phones. She gave us the "price" total for the first month and said that the coverage was included. We found out later that it was not, and once you purchase the phones and set up the lines you CAN NOT add the coverage. So we are screwed on that. So this time with the warranty exchange it has taken them so far 6 business days from the date they got the not working phone on the 21st till now, and they are still doing the "grading" which is them checking the phone for cracks, dents, water damage or any other kind of physical damage. So they mean to tell me that it takes 3-5 business days to check that?? Seriously?? Then once they grade the phone it takes another 2-4 business days to receive your new phone. Spectrum Mobile is a joke. Save yourself the hassle and go somewhere else. If we could leave we would, but we are stuck with payments on 3 phones now. So we have to stay. Hopefully we have no more technical issues. This is not acceptable customer service.
I rec'd a damaged phone; returned it with a FedX claim number three months ago ….I told them to forget the service and not even send me a replacement because of so much hassle they put me through....now they are charging my credit card for a service that I don't have....on a good note they did, however, give me the credit for the first payment of the phone!!! I have been on the phone at least two hours total trying to get this taken care of....still trying...I would NOT RECOMMEND them for mobile service...…….I don't have any experience with the actual phone service since I don't have their service but I can surely say their billing etc is totally lousy...……!
They misinformed me about how long the cellphone would be delivered to my address. It was supposed to take three days, it took five days. The cellphone was supposed to be delivered by UPS, it ended being delivered by FedEx. I only had the cellphone for three days when the SIM chip malfunctioned and locked out the cellphone. Spectrum mobile didn't send me a return request with the package for the cellphone. Spectrum mobile told me that I had 30 days to return the cellphone, when in fact I only had 14 days. When I asked Spectrum mobile to email me a return request, they refused. Spectrum mobile sent me a defective cellphone and refused to reimburse my money. I don't recommend Spectrum mobile service. They habitually misinformed me about thier cellphone service.
Let's start with the lie. You need a "special" phone that is able to pick up their "magical hotspots,'" you'll only need the cheapest plan because there are so many of these magical hotspots. Bullshit. It is nit the phone, it's an app. but in any case, I had to buy one of their magical hotspots ready phones. And there are no fucking hotspots. Then, "our service is like Verizon on steroids" because of the hotspots. Nope. Horrible unreliable connection. I cancelled within a few weeks. And I returned the phone. THEN I received another bill. They claimed my phone was returned "critically damaged" and now I have to pay for it. But NO, "we are not permitted to send the phone back to you", even though you have to fucking pay for it. Seriously, probably one of the worst consumer experiences of my life. Horrible product, deceitful customer service. It is a scam. Do not use this service. If you want Verizon's network, the. Use Verizon.
These guys are masters of advertising and that is it. It takes forever to get them on the phone and when you do they are looking for answers online and will admit it openly. We got 5 lines and calls were dropped darn near every conversation on any of the phones. Phones are not free or discounted upon sign up and cost way too much but since they spread the cost of phones out over a 2 year period they pretty much have you by the short ones until you have paid them off. Oh and this new ad campaign that preaches all phones welcome... nope, not even close. In fact I have not found a phone that they will accept, that they don't sell to you themselves. It is a giant scam. Don't do it!
You get, what you pay for. Signal loss, can't speak on the go. It looks like Verison sells them 1/3 of their signal (even in their store no reception :) zip 89512). Painfull number porting. Be careful with an IEMI. Stupid reps can't do anything...
/// WARNING YOU NOW \\\ my wife and i have had our plan since 12/18. nothing but problems. called so many times we are so sick and tired being on hold and no one calling back. they use verizon and you are a 2nd on the verizon network. all real verizon customers have the best signal because they are real verizon customers. sound funny but, its true. they cannot fix our problem with our 2 phone. do you ever try to make a call and a recording says. "please re enter the number you are trying to dial with out hanging up" not just that. data sucks when you get a good signal! i live in waukesha 53186 area. they told me there really is no tower close to me? im in the frican city. we are going to go back to my other carrier. I WOULD RATHER PAY MORE FOR BETTER SERVICE I CAN COUNT ON.
They send you a hone that may or may not work & do nothing to help make the process easier when trying to return it. After 14 days if you experience problems, you are on your own & still responsible for the price of the phone, even if you can't use it. Customer service talks in circles around your issues no matter what they may be. Terrible company to do mobile service with, this is essentially stealing & creating issues for people who need their phones & they know that but as long as they can fudge up your bill, everything is ok bc they aren't losing money
Terrible do not sign up for Spectrum
They compared my Verizon plan and said they could save me money. I asked if coverage in Canada. I explained I have a family member on the border. They charged an outlandish "international roaming" charge over the boarder and Spectrum mobile way more expensive than if kept Verizon parent company plan (which also provided more and faster data). Stay with Verizon parent plan.
Bought a phone for my husband from Spectrum. It was shipped to wrong address and returned to Spectrum by Fed Ex. I was told at store that I would receive a refund on my credit card in 3-5 days and I would need to re-order. I spoke to customer service today and they said it would take up to 15 days for warehouse to inspect phone and up to 5 more business days for my credit to process. We have been Spectrum customer for 4 years at this address and have tried numerous times to get correct address on our account and it hasn't happened yet.
After given the wrong information.I was charged a fee. After Investigation & I was due my refund , now a phone is missing & I’m charged &34.10 After the phone was found to have gone missing AFTER my box was weighed with 2 phones .
Smh Give me my money .
Ordering phones and plans on line is super easy. Cellular service uses Verizon network. Variery7 of phones and payment plan. Great coverage and customer service. Love Wi-Fi hotspots.
run out of data every 20 days and get slow data for 10 days out of the month !
If you've used any other cell carrier besides the big 4 (At&t, Verizon, Sprint, Tmobile) then you will know all of them have their quirks - service, cheap phones, weird plans, data, fees, etc. Charter mobile is very new and if your looking to save money and use most of the same towers as verizon, this is a win. We came from Sprint. You can't get much worse then Sprint. We were with Sprint since the Nextel days. Every year they promised it would get better and it did. Its no where near as good as Verizon, even if your using second rate Verizon towers. Much of these complaints are self inflicted. Many of these complaints are not. Charter sucks as a company, horrible front line support, horrible service, rude, but there are some good people in there and when you find one, everything usually works out. Either way if you want to save money and use your phone for calls\text $14 a month for Verizon is unbeatable especially if you own your phone. We use our Sprint Galaxy S8+ phones. Turn on Wifi Calling, use Charter wifi hotspots, and save hand fulls of money. Once the phones die, who knows will we go back to Verizon or stay with Charter? No one is telling you you have to stay with one or the other. Find the best deal, find the best service. Never settle until you are happy.
I would not recommend Spectrum Mobile to anyone. Don’t even think about it. You will be wasting your money!!!!
Did not have service in the surrounding are where we work. Got the run around until we were out of return period. Won’t honor anything they say. Return stocking fee, if there so much as a scratch you own $350. Everyone here contradicts each other and lies. This is literally the worst unethical company I have ever dealt with.
I ordered two iPhones I realized later that my Apple Watch could not be switched over to spectrum mobile. I contacted them to return the phones. I spoke with someone who asked me questions and the entire process was like 40 minutes. She stated she needed to fill out an application for the return. Only at the end of the call for her to inform me that the department that actually process the return will review the application and call me back in 24-48 hours. When I didn’t get a call in that time frame I called back and got another representative who processed to ask me the same questions I was asked 48 hours later, I stopped her and told her that I went through that process already and I just wanted to return the phone. She informed me that the previous representative was wrong it actually takes 72 hours before I will get a call from the department that process the return and they will send me the return label after they speak to me. I am so disappointed and beyond words. To return a phone that I have not used is taking this long. I think they are stalling so they can charge me for the phone after 14 days. Please do your research and stay away from this one. If they are doing this to return a phone I can’t imagine what they are doing to current customers.
Not a very good one said I had to get a new phone now you can keep your own but they won’t let me use my brand new iPhone sitting in the drawer
The whole experience has been awful I would not recommend.
Was sold 2 phones and was told by the salesman the bill would be 25$ a mo. For each phone. Because they have this awesome hotspot coverage that our phones would "automatically connect to",so we wouldn't have to pay hardly anything.well long story short.no hotspot anywhere in a 50 mile radius of where I live. Went to send the brand new phones back and was charged 100$ restocking fee.when I complained about the hotspot the first thing they said was " well you can upgrade to premium for 49.95$ a month" ( bait and switch) they straight up lied about their hotspot bullshit and got us for 100$ on phones we never got to use. They were paperweights...useless all this plus many hours with customer service and waiting by the phone..wow what a total nightmare!!! Lesson learned. This company is scamming people.plain and simple.
I was told if I switched from Verizon I'd get to keep the same phone..had to change phones and buy their phone. I was told they have the same coverage as Verizon since they use Verizon towers. I asked if this was true because I do work in remote areas and Verizon can reach so I can get GPS and phone coverage....no bars!! I drop calls pretty much every time I use the phone locally. I'm switching back to Verizon and paying off the spectrum phone.
Switched from Verizon and savings over $100/mo. Great customer service, fast call response. I don't see any down sides. Brought my own Iphone8 and activated online.
Mom canceled landline and was duped to believe she had to switch her cell from consumer cellular to SPECTRUM. Forced to buy a smart phone she couldn't use. No one knew if she was dead or alive because she couldn't answer, didn't know how to get VM or texts. Hubby and I drove 90 miles to get her a flip phone at a $30. A month store VERIZON service. Customer service rep Susi had no idea what to do. Mom owed for the rest of the phone she never used, but couldn't pay off in store. Had to go call. Ray said we had to pay it off at the store after being on hold for 50 minutes. Susi reluctantly made the call and it was paid off. Mom has never known how to internet yet Spectrum has provided service for 26 years. My husband is an attorney and if we can find enough customers who have had similar experiences and are livid as we are and don't want the elderly taken advantage of, let us know.
Don't go with this company. They are Criminals and thieves. I kind of hope this advertisement continues to show up in my feed everyday. Just so I can maybe stop one person from being screwed over. Had spectrum internet and mobile. Cancelled internet so they blocked my access to my spectrum mobile account online. Found another carrier with cheaper prices. Spectrum refused to give me my account number so I could port my number. Luckily found an old piece of mail that came with my phone that has it on there. Then when I called to have them delete my payment information and let them know they were no longer authorized to use my card. They refused to delete my payment information. So I had to call my bank to cancel that card and have them send me another. Just don't do it, everyone. Anything is better than spectrum.
i was told i could bundle my cell phone with my cable and internet to save money.that turned out to be a scam.
what a nightmare. i didnt like the phone they recomended online and when it came it had no return label. got the runaround for a week only have a couple days left to return.
This is the worst company ever . They lied to me and sent me a cell phone to try it. I didn’t like it . You have option to return it in two weeks. They supposed to sent me a ticket to return the cell phone which I never got it.. after two weeks I had to pay the cell phone that I never use it. Don’t ever get a plan with them they steal your money ..
I was bad wanting to switch from sprint to spectrum. Only because I wanted to save money. I am so glad I looked into the reviews on spectrum mobile.. after reading the reviews about poor customer service and the quality of service I decided to stay with my carrier instead. I am soooooooo glad I didn't waste my time.. as for those who did I am sorry you had to go through something so horrible.
My wife and I just switched. They have very few retail outlets so they fedex your new phones. My wife's new phone was defective. Now we're dealing with FedEx trying to get a replacement delivered, but the combined incompetence of the two companies has left my wife without a working phone for almost a week now. I've spoken to both customer service departments, and they are unable to help. DO NOT SWITCH TO SPECTRUM MOBILE
They get your card info and take varying wrong amounts , lie.lie.lie about most everything , will replace the phone lg Stylo 4 with insurance (paid 250) or else you can't replace it , you have to now buy a 500.00 or more- iPhone or Galaxy after just 4 months and your phone is stolen. eBay sells Stylo 4 for 70.00 by the way.. DEFINITELY NOT a good choice.
I signed up with Spectrum for a unlimited plan they sign me up for a gigabyte plan charged me then switch me over to the correct plan charge me just for one line I have to pay $131. I feel like a con game has been played on me
Very frustrating to say the least
I signed up with Spectrum Mobile but they turned out to be too expensive, so I cancelled. I was told that I was responsible for the cost of the LG phone they gave me...about $6/month for 24 months. After making 2 payments, Spectrum took $131.99 out of my checking account, without my permission or knowledge. Their excuse was, when I moved they closed my account instead of transferring the service. This allowed them to take the entire price of the phone, rather than continuing the payment plan. When I asked them to reverse the transaction and put me back on the payment plan, they told me that the account was closed, so they can't release the funds back. I immediately called my bank to dispute the transaction. The most amazing part of this is, SPECTRUM ADMITTED THEY MADE A MISTAKE (should have been a transfer, not an account closure) AND THEY STILL WOULD NOT REFUND THE $131.99!!! STAY AWAY FROM THESE SCAM ARTISTS...ALL THEY WANT TO DO IS TAKE YOUR MONEY!!
I was misled. I recorded the phone call of the sales person & was told that I had 14 days from the date I activate the phone after receiving it to try the service and if dissatisfied I could return the phone for a FULL REFUND. When I called to activate the phone I was then told that the 14 day trial started when they SENT the phone and NOT when I activate. The Customer rep told me this at the very beginning of the activation call because "Most people are confused of the trial period". So since I was clearly misled, I chose to send the phone back for the refund. They kept $50.00 of my refund (claimed it was restocking fee) plus $10.00 activation fee (which I never activated the phone). I ask the sales person before ever agreeing to try the service (I have a recording) WHAT AMOUNT OF MY INITIAL CHARGE ($148.17) WILL NOT BE REFUNDED IF i RETURN THE PHONE? I ask this question twice with the second time being after the sales person confirmed with their supervisor that the fee ($148.17) would be FULLY REFUNDED if I did not damage the phone and returned it within the trial period. They are intentionally misleading consumers.
It is a nightmare to return a defective phone they gave you a 14 day grace period but during that time they tell you they will call you back within 24 and 78 hours and they take forever to call back and they usually call you when you can asnwer when you call them back they transfer you from one department to the other until you get tired of calling. It is a nightmare, I don’t recommend this company to anyone.
Ordered phone had a change of heart but continued to pay bills til phone was paid for and now they refuse to unlock phone I’ve been ripped off!!!
Why would you use the mobile plan when the internet and tv is terrible. The internet is slow, cuts in and out same as the tv also they can’t fix it RIGHT. Plus it is so Expensive,Spectrum is the worst service and customer service.
I feel disappointed.
Our experience was very f up
They lied to my face over and over ,they charge me triple the cost amount for a sim card $110 after this f up basically they were so stupid to keep trying to stay with this stupid service.who ever is readind this stay the f off away from spectrum mobil
I'd spoken with more than 26 so called profesional costumer service wich happend to know no s#i+ about what they're trying to sell you.they just took my money charge me triple for one sim card theres no explanation for this f up service.on july 21 2019 we order one sim card for one phone just for the try out,something that was going to cost only $24 and you get to be charge and extra $110 thats is f up stuff.
LISTEN STAY AWAY FROM SPECTRUM!!
I buy a phone and they send me the wrong phone i call so many time to have it returned and its been 5 days now and not a fone call now i have to pay another phone bill because of spectrum and their lack of trust i dont need this fone mo more i jus want them to send me back my money and take there piece of shit fone spectrum is the worst ive come across in customer service
Not connected to their Wi-Fi, eats up your data. Your suppose to be purchasing a new phone, like most are refurbished. Due a refund, good luck with that, been fighting for mine and still haven't gotten it. Other side of Spectrum isn't any better, they don't buy out your contract and then it ends up on your credit report.
I travel a lot throughout the USA. No matter where I am Spectrum mobile either does not work at all OR works intermittently. Intermittent service is most frequent which is hugely frustrating.
I tried to port my number out to Spectrum. First, the activation process took forever; I had to talk to a zillion different customer service representative, each of whom asked me the same excruriating validation questions and then asked me to do the exact same steps only to escalate me to a suprevisor. The supervisor called me once in the morning, I missed it. My chance was gone. The call back number took me back to where I started, explaining the same issue again and again to one customer service representative to another. Finally after days and hours I spent on the phone my mobile service was activated. But it did not end there because I realized my internet is not working. What happened? I spent another 3-4 days on the phone with a zillion different customer service representative to fix the issue until I finally spent more than 70 minutes with one of them who told me they had done everything they could and I should physically go to an Apple store for them to have a look at my phone. I have an Iphone XSMAX and I used it perfectly with another provider for months! They ended up escalating the issue to their supervisor and I am waiting for their call which may or may not happen within the next 72 hours. I cannot believe I left my previous provider to put myself into this situation. I wasted HOURS on the phone with Spectrum only to end up with no internet service and frustrated.
Worst experience every.
Buyer beware. Staff at store unable to get phone data transferred from old phone, no one new how to fix. Tried to cancel same day after hrs of frustration, first told would be charged restock fee, even though they couldn't fix the problem. They were supposed to send a return ship label, week went by, no label, called again, too many days went by they said, phone cannot be returned.Spoke with supervisor, who just said I choose to cancel, I cannot get money back, and they are not taking phone back. They are very persuasive about selling their service, but there will be no resolution for the customer no matter who you speak with. Don't fall for cheaper service, you get what you pay for!!! 1 star is too many for tham
Lied about plan
Lied about caller ID
Canceled my phone without my AUTHORITY as in "the number you have reached has been disconnected"
Took forever to get it back on. They would not give my account #. Worse than the mob.
They are con artist with shady business practices. They’re not looking for a good business deal or loyal customer. Just a hit n run
1. Lied about plans and charges.
2. Did the bait and switch.
3. Spectrum uses same prices for different things to give sales rep more of an advantage in miscommunication.
Returns are extremely difficult.
1. You call to ask to return.
2. They call you back during a 24 hours window.
2. If you miss it, you can’t call them back.
3. You must wait another 24 hour window.
4. Only two calls and an email from them, then you’re stuck. Unless you spend hours on phone with them.
My experience with them is horrible. Besides all of the above, they missed the 24 hour window twice. Then when they called twice in an hour after they disconnected my service.
Try yourself with them if you wish and then put your post next to mine.
Terrible signal and dropped calls all the time
the first line people generally are trying to help and are courteous. In my case each one of them (I have conversed with 6 or more of them) of them over past 6 weeks and every one could see the issue and the legitimacy of my screen. I had purchased a new iPhone x and returned it promptly by FED EX and Spectrum received it on May 30th. However they did not reverse the initial payments and have been continuing to bill me each month for installment payment for a phone that I do not have. the first line people were not authorized to take action and generated "tickets" ; the last one was #17324675. the immediate supervisors could not refund the money. They referred it to "tier 3" people and promised their will be a return call to me (I also provided my email address) within 72 hours. This happened 3 times and I have not received any call back or message from them.
My wife and I are pleased with the call reliability, internet speeds, and free tethering! Definitely better than Sprint. The added spectrum hotspots is cool but most of them are slower than the LTE speeds. My only complaint is the lack of payment options. My wife and I typically pay for our phone bills separately. With Spectrum mobile there can only be one credit card on file for ALL mobile services. We both own our own business and typically run our mobile phone services through it for expensing. Not being able to do that sucks.
Tech support had me travel to Spectrum outlet when I got there they told they don't do anything remotely similar to what I was told to go there for.
If I attach a picture to a text to my sister in Oregon or Florida, from that point on I cannot text either of them again. This has been going on for months. And calling customer service is a waste of time. Anyone else having this issue?
My daughter and I spent at least eight hours going to Spectrum stores (and note that they told us there are only four stores in the entire state of Minnesota), on the phone with customer service reps, etc. and THEN found out that there isn’t any way to get a phone (except by FedEx, signature required) or SIM card (except by mail). 99% of people who are getting cell phones are working and can’t sit at home all day to take delivery.
Was told I would have the phone within two days, but it turned into four and I realized that there were flashing neon red flags everywhere around me so I refused shipment on it and FedEx returned it. When it came time to do the same with the SIM card, I talked to six different people who told me six different things before I finally got someone who knew what they were talking about and could issue a credit for the $55 SIM card.
If it’s that hard to just get the devices, what happens when you have problems? Can’t get to the store, can’t get the actual product in the store, talk to several people by phone and nobody knows what they’re doing... No way. It was a nightmare and a waste of several hours I’ll never get back.
So far its been great. No complaints here.
Not sure why they’re getting so many bad reviews. It’s the same network/service as Verizon but with additional hotspots. My only compliant is the onboarding process with the being your own device. The store reps don’t really know what they’re doing and I seem more educated in the process. Haha. Overall, great network, best price, highly recommend.
Horror story. I returned phone and after three months, I am still being charged for it. Also, I was charged $350 for damage to the phone. There was no damage. So I have no phone and have paid $450 for nothing. They never call you back. I requested they return my phone to me since day one since they were still charging me. I have not received it and they said its too late. Crooks. Three months of hell and it's still not over. Do not use them.
Also, you cannot take your phone or any problems to a Spectrum store. Everything is done over the phone.
I received one of their phones and when I powered it on and realized it did not have the storage they told me it would, I repacked it and send it back after doing a factory reset which probably wasn't necessary. Stay charged a $50 restocking fee plus $100 cleaning the phone was defective. Watch out for the bogus charges, lies, and deception.
I powered the phone on and when I realized it had half the memory and storage I needed, I put it in box and shipped back, canceling service. I did a factory reset, although not necessary, and they charged me $50 for restocking and $100 for "damage".... The phone was in pristine condition. They have vindictive charges because you cancel. Avoid this shady company with rude customer service reps.
Great price. Saving me a lot of money for excellent coverage.
Great coverage running on Verizon wireless. I brought my Verizon iPhones over no problem. The reps in the stores struggle to explain the process since wireless is new for them. Aside from that, I’m very happy and saving over $183 a month compared to what I was paying with Verizon.
We were charged for 2 not new defective phones. They bounced me around for to long that my 2 week return policy was up. Now, I owe $1000 for non working phones and went back to my old server.
WORSE CUSTOMER SERVICE. DUMB AS NAILS OR THAT IS HOW SPECTRUM TRAIN'S THEM. ALSO SPECTRUM PULLS THE BAIT & SWITCH WHEN THEY SAY "YOU CAN KEEP YOUR OWN PHONE". F'N LIERS, F-THEM AS A LEGIT CO. SAVE YOUR MONEY AND TIME FIND ANOTHER MORE REPUTABLE CO.
I have Spectrum internet so decided to try out their mobile. Their sales people blatantly lied to get me on mobile the plan. I called 4 times to confirm their $14/gig data plan and neither one gave consistent answer on how the billing will work. They also confirmed that I could port by existing S10 and Galaxy Note to Spectrum. I decided to try out one line and bought iPhone X from Spectrum. Few days later when I tried to port my other phones I was told that I cannot port and they will also NOT take the iPhone back. The supervisor was very rude and not at all helpful. They will take your money and make you spend hours waiting and then not resolve the concerns. It's not even their own network, they lease Verizon and seem to have no control. Don't waste your time and money.
Two relatives and I signed up for a plan. The sales person said it was a 20Gbyte plan, It was really the pay as you go plan. When we learned this, we cancelled. Returning the 3 phones with factory settings and no damage cost over $300.
I moved, when transferring my internet service I was talked into Spectrum mobile. A phone was sent to me, I didn't like the service that first date. Called to return device, went through hell on the phone for a whole week till I was able to return it. When I called to ask for my refund I was told the device was scratched and that I had to pay $350. I argued with a supervisor for an hour till I encountered a nervous breakdown. I never used the device I returned it as it was which is new without damages. Well, since they sign you up for autopay to get the service my bank was charged the $350 on the spot without my authorization!!! I am now disputing the charges through my bank. No, no, no ... Don't get this service, they have the worst customer service and lie about everything!!!
Crazy Bad experience...and I don't even think they care... I was told so many things by every rep I spoke with, my conclusion is they will tell you anything to get your business...however not really realizing you can go elsewhere., which I did. was told they checked and I could keep my cell # so they sent phones for me and my hubby. I was told to go to local office for assistance with setting up the phones. I get to office and was told I would have to go over 100 miles to get any help with my spectrum phone . I had already paid over $200 for the phones ( mind u I have not opened the boxes yet so I march the phones right back home and call to find out If I just stepped out of the twilight zone cause I know what i was told. I get back home call them and was told not all offices handled phones. oh and I was also by 1 rep my # would not transfer. ...they said they checked before the phones were shipped and at that time the numbers would .....but all of a sudden they don't yada yada yada.... now they are charging me a restock fee and another bogus fee and not returning all the money I paid! I have started a case with my credit card company to get back what they have attempted to swindle me out of. I could say more but my blood pressure might go up so im stopping here. This new spectrum phone company is a JOKE....No joke! Stay away till Its a little more established guys.
Called in may to set up time to switch my phone number to mobile so I could take my original business # with area code when we moved. They lost the phone number (whatever that means) and charged me for a device that doesn't work. It took over 3 weeks for them to figure everything out. I called roughly 15 times and sat on the phone with them for anywhere from 30 minutes to 90 minutes each time. That is 2 entire work days, People! I told them that they really dropped the ball and I would like to see some goodwill compensation for them taking my time and screwing up the business phone. They said they could offer me a$14 credit. Everyones time is worth something different but if there is one thing I can guarantee....2 days of your life and no business phone is worth more that $14 to ANYONE. Please do yourself a favor and do not use any services these basket cases offer.
Don't plan on using a new open and unlocked Samsung Galaxy s9. Don't believe everything you see on TV.
WHEN YOU CALL IN AFTER FIGHTING WITH THE AUTOMATED SERVICE THEN YOU HAVE TO KEEP CALLING TO GET SOMEONE WHO KNOW A LITTLE BIT OF THE MOBILE SIDE. USING YOUR MOBILE IS OK JUST HOW YOU DON'T HAVE A ISSUE WITH YOUR MOBILE THEY CAN'T SOLVE YOUR ISSUE.
if i send a picture in a text to either my sister in Oregon or my sister in Florida I lose the ability to text them from then on. This happens always and when I call Customer Service it depends on who i talk to as to the actual help I receive. Am turning off the service at the end of the month. Can't take it any more VERY frustrating
I wanted to use Spectrum Mobile for cell phone service. They required that I changed cell phones. I didn't want to change phones but they guaranteed me over the phone that transferring information from the old phone to the new phone would be easy. When I got the phone I used their instructions to transfer phone information, it didn't work. I called them, nobody could help me. So now I’m beginning to realize there is a competence problem for the service I had purchased. They assured me that if a drove to a half hour to Spectrum (location Geneva NY) they could do the transfer for me. 100% guarantee over the phone.
When I got there they immediately told me they couldn't do it and I'd have to drive another half hour to a different store. They didn’t have to think about they immediately knew they couldn’t help me. So what kind of information is the customer representative on the phone providing me. More mal-information from Spectrum. At that point I was fed up. So I told that didn't want the phone didn't want the service and was canceling. They protested but I wasn't interested and I walked out and left the new cell phone at the Geneva Spectrum. I called Spectrum and told them I wanted out. Although they canceled the phone service they weren't willing to accept the physical phone as returned. They have the phone but still want to charge me.
So now I’m ready to fight.
My phone was stolen and they recommended I turn off the service until the new phone came. It came in 2 days and they said it would be on in 30 to 60 minutes. A day later I find the real truth is only Tier 3 supervisor can turn it on and they don't work weekends. So you have to wait 72 hours. They are new at this, their staff is insufficient and untrained. How a company could not have a supervisor working on a weekend in the entire country is unbelievable. I was recommending this service and I'm taking it back. You get what you pay for. On top of that We usually use less than a gig of data. We've had the service 2 weeks and the claimed we already used 3 and charged me another 14.00.
Want with spectrum to lower costs of bills. Got the first phone, but wanted to switch to a bigger phone. Was told to send the first phone back when I received the bigger phone. As another person I work and most times my days are held over at work. I still return the first phone. When my bill was due I couldn’t pay, and my phones were suspended. When I called to get answers, I was told that I needed to pay$ 1,089.00 to get the phones working again. I’m like why do I need to pay that amount. Was put on hold. The woman returned and said for the first phone. I stated that the phone was returned, this woman tells me it wasn’t returned in the time frame. Really??? So you want me to pay for a phone that I don’t have and you are still charging me for the phones and plan that I have now, but is no use to me because I can’t use the phones that I have now until I pay for a phone that I don’t have? Confused much. This want on for three hours with the end result of me ending the mobile services because they couldn’t solve the problem. The worst was when they was trying to disconnect my internet service by sending my calls to that department when I wanted the mobile service ending only. They still charge my card on fill even when I disconnect services, for services I no longer have. This company sucks.
total nightmare, i'll make this short as possible, sent 2 iphonex's , both where given the same numbers, but nether works, went to their store and they cannot do a thing, came home and called support, went through 4 operators so far with 20+ hrs involved, the sim cards are not correct the imei numbers are not valid, the iccid numbers are wrong, currently i have a ticket in and have to wait another 48hrs for them to return my call from tier3 service, and was last told i may need to ship both phones back, and wait to receive 2 new phones sometime next week, in the mean time I've lost 2 days of work, and will not be able to work until my phone is restored, i had my old number ported and it is a business phone i rely on to work, no one there knows what they are doing, they each say this is a new problem to them and do not know how to solve it
I don’t believe half of the negative reviews listed. Simply put I went from paying $98/month plus whatever fees Verizon threw at me for whatever reason to Paying nothing more than $45/month. The customer experience in the store and on one call was exceptional. I received everything I was told I would for the amount I was told. I ended up going from Verizon to Verizon for a much lower fee. I have experienced no drops or any of the other nonsense others here claim. Spectrum works great for me. I recommend them if you want unlimited data (up to 20GB then you get reduced to a lower speed) for a low price of $45/month (price includes all fees and taxes) then it’s worth checking out Spectrum.
Spectrum Mobile has been great !!
People... please.... PLEASE, understand what an 'MVNO' is. It makes ZERO sense to say service is worse on Spectrum vs Verizon because Spectrum LITERALLY uses Verizon's network. Any downgradge in quality is probably hardware or location related. Now, I don't disbelieve that Spectrum sucks, of course they do, but I do not believe someone who claims the same exact network is worse than itself.
Went to Spectrum location. Ordered my phone, was told it would be shipped via FedEx, was told that I could have my phone shipped to a pick up location once I got the tracking number. Was unable to do this online. Called FedEx, who told me that I could not do this due to delivery restrictions from Spectrum, and to call Spectrum and they could change it. Spectrum stated they only follow FedEx delivery rules and to call FedEx back, and they could hold the phone at the FedEx office. FedEx told me that they could not hold the phone at their location until 3 delivery attempts, and that I could not select a FedEx pickup location unless Spectrum told them they could. Called Spectrum back, told me that I could pick it up after the first delivery attempt at the FedEx shipping location, which is a 30 min drive away. Told them to cancel my delivery, they stated they could not do that, but that after 3 delivery attempts, if I did not pick up the phone it would be returned to them and my ordered would be canceled and my full payment would be refunded. That part remains to be seen. If this is the kind of service that I get even before I receive the phone, I don't even want to know what the service would be like once I got it. Sent delivery instructions to FedEx to return to sender.
ASK TO TALK TO RETENTION. After 40 minutes of being transferred around, they were the only people who actually helped me.
We took our phones to spectrum and even bought a new iPhone from them at full price. We were told there was no contracts and simply pay off the phone and it’s yours and no etf. We paid the phone in full after less than 30-days and were told then that we had to be with them a full sixty days and pay two $25 payment fees on the phone before we could have it paid off and unlocked. The company refunded our full payment until the sixty days went by. We paid the phone off in full once more and then literally had to spend hours to get them to u lock our phone. It took three escalation managers to fix the issue and that still required a request to get corporate involvement for them to stop holding the phone hostage. If that’s not a forced contract I don’t know what is. We cancelled all of our services. Terrible customer service and literally false communication and representation by the staff! Buyer beware and don’t go here.
Switched from Sprint to Spectrum expecting better cell service (signal) at my home. It actually was worse. You name it -- everything from calls NOT going through to dropped calls experienced during every single call. Tried to switch back to Sprint (because Spectrum is really this bad; Sprint was much better)... and was told I had to remain with them (Spectrum) at least 60 days before my phone could/would be unlocked. I had paid Spectrum my phone balance in full and was still told I had to wait 60 days (even though I wasn't under contract). NOT AT ALL recommended. So basically, I'm not under "contract" - I have paid my full balance to Spectrum for my phone, BUT YET have to still remain with Spectrum for 60 days. Absurd.
I switched from Verizon as part of a package with internet service. After MANY calls and several technical visits I have neither. I can't back up my Verizon phone since I STILL don't have internet AFTER A MONTH!!!! Now they won't give me a credit for the month without service without cancelling the insurance on the phone. Next stop: ATT to use the $400 voucher I have from them.
A company that will not work with you over an issue caused by their lying.
Shame on them for falsifying charges, and saying it is all your own fault. Cheater, liars, corrupt! They have a 1 rating for a reason. You will have nothing but problems and stress! Don't do it. Go to My Verizon.
Bottom line is I took out insurance on my phone and without notifying me or getting my permission they cancelled while doing some other stuff on my account. I only found this out when I lost my phone and tried to replace it. They told me I took too long to let them know they screwed up and it was my responsibility to do so.
I was with Verizon and knew I could bring my phone over to Spectrum Mobile. The agent at the store was generally efficient at getting me switched, and it is working great.
From the reviews here I was ready problems, but there were none. The agent thoroughly went over all charges (first month and activation fee). The attention given to understanding charges was actually a bit excessive, maybe in response to some of the reviews I have read here.
The only negative I expect will be loss of roaming, but that is not a concern in my home area. Free Wifi calling makes up for that.
I have 4 lines I ported over. I have unlimited on all my phones data . But yet at 20 gigs it stops almost completely . And I have to wait to get home to do anything. I go to school and occasionally have to do homework while I’m at work . So i have to use hotspot , that uses my data which because there is a data cap it will not load most of the time . I wish I would have stayed with att
Spoke to 2 different sales people. Was told I'd get 2 new phones for switching from Verizon. That was the first lie. After 4 separate phone calls the same sales person confirmed exactly how much my monthly bill would be. That was the 2nd lie, Well, not only did she register me for the incorrect service but she also neglected to tell me that the phones were an additional cost/month, even though I'd been told by two people I'd get the phones for switching. That was the third lie, preceded by the mistake of signing me up for the wrong service and not the one I had confirmed with her. Never once was the cost of the phones mentioned, even when I asked twice in one phone call what my monthly bill would be. That was omitted. I was also charged a huge set up fee, which also wasn't mentioned. Spent 8-10 hours on the phone with Spectrum mobile and her supervisor trying to straighten it all out. I switch back to Verizon after 3-4 days. Unbelievable that what I thought was a legitimate business just lied and pulled a total bait and switch.
I paid 42 bucks up front for this crap.After 5 days, they couldn't activate, I returned the phone & spectrim went(without my knowledge) and took out another 103.27.say I scratched the phone that I never used. Had to go back to previous provider. All n all I was jipped for almost 200.00 clams.please hear me good, "Don't" go for it. Cheaper is not always better. Glad I'm gone.
No one is on the same page, to get you verified is worst the calling your bank.
They lie to just get a sale...
Everytime i have called i have got a different answer, i am trying to return my phone (within the 14 days) and its a nightmare. Also i spoke with a supervisor to ask how do you correct this problem with your sales people... Her response unfortunately there isn't a way because we cant even see who sole you this plan.
I called to sign up. They sent me SIM cards for my existing phones (iPhone 7plus) which were easy to change. I followed the activation prompts and was switched immediately. I have had it over two weeks now and commute 3 hours a day. My call quality is actually better than my previous carrier (Verizon)! I used to pay $140 a month for our two phones. Now I pay $59 for exactly the same use! I was nervous about switching because I am not a fan of TWC, but if Spectrum improves that too I am in!
will it worked for the first 16 day great on the 17th day I have drop almost every call to and from my phone what a pos I should have stayed with the phone company I had will be going back asap
If you have unlimited service with Spectrum, you might do better with another carrier. I was a consumer cellular customer until I found my self lost on major highway with no internet service. Had Verizon until company closed up and couldn't afford $130 a month for two. A co worker told me about Spectrum mobile and she had mobile service at a work site and I didn't, not even voice. So I looked into it and believed it would meet my needs at an affordable cost. How wrong I was. I've always signed up for a 1 gig plan, and never used half of it. !st month with spectrum and I was over by 1 meg and I didn't even use it that much. Found out later that if mobile data was on my phone, I was being charged as if I was actively using data. So now I keep my mobile data off until I really need it. I'm locked in because of phone purchases, but I will go back to Verizon. I've tried them all, started with T-Mobile, then ATT, Verizon, and CC. Verizon is the only reliable carrier out there for me.
Signed up for Spectrum Mobile and bought phone through them. Didn't have in stock so had to ship to me. Well its a company policy someone has to be at physical address of service when fedex delivers and you have to sign for it. Problem is I WORK for a living and am not home before 5pm. Well of course they try to deliver around noon each day. I call Fedex and they say no way they can be in my area after 5pm. I call Spectrum back and they say I would have to go to Fedex Hub to pickup or be at house is only option!!! I cancelled my new phone and service before I even got it. What a ludicrous policy. So if I work for a living I cant get a phone because I cant be home to sign for it??? Don't waste your time.
Spectrum Mobile charged my credit card without my authorization. Getting them to correct their mistake took hours and hours of my time on the phone and caused no end of aggravation. I've never had such a problem dealing with a company. Incompetent, haphazard service... what a very poorly run business.
I am completely outraged by the betrayal of the sales agent at Spectrum.
Earlier this evening I called to inquire about Spectrum mobile service and spoke to a sales agent there at Spectrum. I asked about getting the Samsung Galaxy S10 plus. The agent told me that my card would not be charged until I receive and activate the phone.
To my surprise I received a notification from my bank that my account is overdrawn because Spectrum charged my account.
Clearly, I would not have authorized a charge for today knowing I don't have the funds today.
I called back twice and spoke to two agents who claim they cannot cancel the order and refund my money. The last agent I spoke to Justin was nice but I made it clear at the beginning of the call I need to speak to a supervisor. He got a supervisor but the supervisor Leyton refused to speak to me and never came to the phone, instead, Leyton was feeding the words to Justin to say
Before I switched I tracked my data usage with my prior wireless provider; it was always under 1 GB for 6 mo. I traveled often and used apps while with the prior provider. I sign on to Spectrum's promo 1 GB for $14. It's the end of the 1st week in the 2nd month and I am at .75 GB! I have every apps cellular data off to conserve usage. Does Verizon-- whose towers they use-- tack on something to the usage amount? It doesn't add up and I am distrustful of them.
Do not use Spectrum Mobile, worst customer service ever. I must have talked to 10 different people and know one knew anything. They messed up my checking account up by taking to much money out. Then I get the phones could not get them to activate, The only time I messed with them, is when I was talking to a tech. He told me what to do. It didn't work, so I sent them back. Well, I called today to see about my refund well apparently I don't get one back because they were graded a B, which means they were open. Well, if you don't open them how do you get them activate? So, I'm out 80 dollars. On top of that then I had to spend 140.00 to get my other phones back on. Beware, they will gladly take your money.
I will try to keep this short, although, how do you summarize around 20-30 hours spent on the phone with customer service? It is as though all employees have customer service experience but none have worked for a phone company before. Every call response is completely different from the last. It has been nearly a month and many hours on the phone and they have not been able to port over my number. Now my phone number that I have had since 1999 is gone. Even if they pay you to take a phone it is not worth it! I only wish I could go back in time and never have tried Spectrum!
They may be okay if you do not need to port a number and you never have a need to contact customer service.
Spectrum mobile is absolutely the worst service and customer service I've ever experience... From the experience at the local Spectrum store located off Kirkman Rd. to the support you receive on their 800 #...
First Ingrid at the local store is the most miserable and least customer friendly person you will ever find...not to mention she just Can't Understand Normal Thinking!!!
They make it perfectly clear that there is no customer service at the stores and they are only there to SELL!!! Incredible!!! I have Spectrum Cable and Internet and I love the service...and...spend $2400.00 / year... You would think that may make a difference with the way they treat you...but that would be wrong...
I have been on the phone with their technicians for more than 15-hours over the past 2-months...the longest time I've spent on hold is two hours and fifty four minutes... I have placed 18-calls to them and had at least 20-calls back to me...
Supervisors are almost impossible to talk to...the reason being that there are so many problems that they are already on the phone taking care of...or...in my case not taking care of... I have never spoken to anyone at Spectrum Mobile that actually even have the service...that should be a good indicator to stay away...
I placed a couple of call to Channel 13 news (the local Spectrum 24-hr news station in Orlando) and spoke to a women named Margaritta... I first asked if they could do a story on the horrible service from Spectrum Mobile...but...she said that would not be possible...go figure... However...she did take my name, number, and address and said she would look into all the problems and get back to me...I think she will...
The problem with my phone is that it simply doesn't work...they replaced the Sim card...with no improvement...still only get 1/2-1 bar... I was supposed to have the phone replaced if the Sim card fix didn't correct the problem...however...they renigged on that...
I am scheduled for major heart surgery on 6/19 and 6/21 at Shands Hospital in Gainesville... So far I have missed at least 5 calls from the hospital, my doctors and my insurance company... These are critical and are truly life and death calls... Schedules and pre-op procedures change and I have to be able to take these calls...enough said...I could go on...but the bottom line it that Ingrid at the local store nor anyone at their 800 # could care less...I'm not kidding!!!
I could go on...but...I chose to go to Sprint and they bought me out of my phone contract and signed me up with Sprint...I've never been happier...thanks Sprint... Spectrum...you should be ashamed of yourself...
If you are thinking about switching mobile cell companies...research Spectrum before you make a huge mistake...Reviews are all over the internet...
Spectrum mobile is absolutely the worst service and customer service I've ever experience... From the experience at the local Spectrum store located off Kirkman Rd to the support you receive on their 800 #...
First Ingrid at the local store is the most miserable and least customer friendly person you will ever find...not to mention she is just Can't Understand Normal Thinking!!!
They make it perfectly clear that there is no customer service at the stores and they are only there to SELL!!! Incredible!!!
I have been on the phone with their technicians for more than 15-hours over the past 2-months...the longest time I've spent on hold is two hours and fifty four minutes... I have placed 18-calls to them and had at least 20-calls back to me...
Supervisors almost impossible to talk to...the reason being that there are so many problems that they are already on the phone taking care of...or...in my case not taking care of...
I have never spoken to anyone at Spectrum Mobile that actually even have the service...that should be a good indicator to stay away...
I could go on...but...I chose to go to Sprint and they bought me out of my phone contract and signed me up with Sprint...I've never been happier...thanks Sprint... Spectrum...you should be ashamed of yourself...
I was offer the mobile service when I got the tv and internet service, they offered ”for free” the mobile device , after 1 week we got a email saying that they are going to charge 14 dollars for over use of the data , they didn’t say that we only will get 1 GB with the plan , I called and canceled the service , they told me that is was ok because the missing information, I just need to return the device , I returned and a week later a got charge for over 100 dollars without authorization and email saying that the device had damage and they can not give a full refund! And the person I spoke didn’t give me ANY answer or help to resolve the matter !! Lies, lies, and lies is the only thing I got .
Called to enroll in Spectrum mobile since I had the WIFI. Was told I would have to upgrade but decided to do so anyways. A week into the service I am told that you CAN roll your phone over assuming it is new enough, as mine was. I called in to get credit for it they said they couldn't and it was that representative's mistake. Two weeks later of never being able to make a call from home, getting a message saying "to complete your call please reenter the 10 digit number and do not hang up" I decided to drop the service and get a refund. They said I couldn't get a refund since I waited too long. I spoke to the manager, a 25 year old punk and he said that I chose to wait so they couldn't do anything. I explained that I kept calling in and getting forwarded to other departments who would reset my service which may rectify the situation for a day, but then did nothing. Anyways, this is a bullsh1t plan that bates you in and then throws you all around in loops trying to get answers.
I was sold a defective phone and still charged to return it. I feel so robbed they are charging me $524.99 for a phone I cannot keep. They will rob you and make it difficult to resolve with charter communications that handles complaints. They never answer. Spectrum mobile is the worst mistake anyone can ever do. I couldn’t get signal at work so I went back to Tmobile. Instead of saving money spectrum made me spend more. It’s been a nightmare since April and still trying to resolve payments.
I decided to try Spectrum mobile in November 2018. I thought nothing could be worse than Sprint. I was wrong ! I got a defective phone with apple care and a warranty. No one is willing to help after I was promised they would . Customer service is horrible. They lie too. Huge mistake . Now I’m stuck.
Apparently they set your account up by your credit card number. My card was compromised and had to get a new one. When I called Spectrum to pay my bill, they wouldn't/couldn't help me because I did not know the last 4 digits of my old credit card. Therefore, my account is now useless and i don't have a phone.
A salesman over the phone sold me 2 phone lines for $14.95ea per month all cover. We also spoked in spanish our mother languague and lied to me. The $14.95 were an extra $14 per gigabyte which I decide to return both phones. I also escalate to a supervisor, the 1st one Nathan young gentlemen just laughed discretely and told Sir I can't hear you and is so good in Cust. Serv. that never called me back. Called back again and asked for Nathan, wow surprise he went to lunch, too much coincidence lol. Asked for another supervisor 53 minutes and still waiting. Now for return the items a charge of $35ea for repackaging, not my fault that your funny sales guys lied to leads to catch them and I spent time and money already. Customers be aware!
Signed up and prepaid for the first month of service. Due to some customer service issues I decided not to activate the SIM. Called to cancel my account which they did but would not refund the prepaid month of service. Had to call several times and still nothing. They are scammers! Do not waste your time or money.
Get Verizon service for way less than Verizon. They only negative is that the app is a little buggy. Otherwise this was a no-brainer.
I've only had to call customer service twice and both times they where very helpful. I was paying an arm and a leg with AT&T, my bill went from well over a 100 dollars a month to about 55 ish. The pay by the gig plan is perfect, I use my home wifi and work wifi. I've never once gone over a gig. Maybe all the bad reviews for the overages should learn how to check their data usage. It's not that hard at all to do. I also disable data on my note 9 from the drop down menu until I need it, you can never go over if it's not on! All of their policies and procedures are online for you to view before you order. As a CSR for my personal 9 to 5 my only advice to you would be to read a companies policies before getting upset over a restock fee/ refund time frames when it is clearly stated for you to view with your eyes before you join! Service is better then AT&T, I've yet to be in a dead spot yet to drop a call. Phone is amazing, price wise to lease it spot on to AT&T maybe a little less. You do have to call in and confirm your identity and send a copy of your ID and a bill showing your address. But in this day and age you should be happy a company is taking the steps to protect you. The only thing I can not stand about Spectrum Mobile is auto pay, I am not a fan of having bill automatically taken out of my credit card. I prefer to sit down and pay all of my bills in one swing.All and all good service, good phones and if you dont use much data how could you go wrong for 14 dollars for service.
The rep said I would have 30 days from date of activation to try the phone, no strings attached. Phone was shipped on May 2, I activated May 13 called to find out how to cancel and return device on June 2 and was told that the rep was wrong and it was 14 days from ship date, then it was 30 days from the ship date. They stated they saw where the rep told me DATE OF ACTIVATION but their policy states its 30 days from ship date. I informed them that material was NOT in the box I recieved and she informed me its online. Caller everyday from june 2 to june 11 spoke with TWO supervisors and one said "I will transfer you to our resolution dept and they can fight with you if they want."Asked for his manager, who told he (Julio)was in a meeting and he didnt have his #, asked for corporate and he didnt have that # either. Spoke to another lady who said they can take the phone back but there is a restock fee and the device will be graded and a monetary amount assessed to it because they cant resell used phones and this is AFTER paying $55 at start up for "taxes and fees" They punish the customer even though it shows their employee gave incorrect (according to them now) information. Stay away from this company, they will nickle and dime you to death and customer service is the worst
Spoke to a representative over the phone the misinformed me about the 14 day return policy on a new phone. He told me i have 15 days once phone is activated to see if i like the phone or not. he talked me into a cheaper phone the pixal 3a xl. The phone had technical problems, and is made of plastic.
I called the 14th day to return my phone they told me the return policy started the day it was sent out. So basically i received my phone 5 days later and had 9 days to see if i liked the phone instead of the 15 days i was told.
After trying to upgrade to a more expensive phone i had to speak to 3 reps that told me there policy window has closed and theres nothing they can do anymore about it.
I told them to replay the recorded conversation and they said i needed a supena to listen to the call. I told them over and over again the conversation we had and how he misinformed me.
So now im waiting on a call back days later for them to review the call. WOW dont use spectrum.
I lost my voicemail and have been trying to figure it out with them an agent finally told me they would send me a new phone ( wrong !! ) senior agent said it was Apple’s problem real nice still working with them wish I never would’ve switched from US Cellular
Constantly having issues with having the ability to text one day and not being able to text the same people the next day. Called customer service and when we done doing what she suggested, lost everything, texts, pictures, contacts
Tech support/ customer service is great. I signed up online at spectrum mobile. I picked out my new Samsung S10 and then picked my plan. They emailed me a link to start my activation and port my number. It was quick AND easy. Tech support is great, helped me transfer my data from my old Samsung
I've had this for 2 months on a 1Gig plan. I have never used 1gig with my previous provider, now they said I went over by 1 Meg and charged me $14 extra. WiFi access with them is even worse. It always 2G WiFi available but unable to authenticate. I wish I never switched to them. So now my smart phone is being used as a telephone. Turned off mobile data.
sorriest cable svc. I have ever seen
Use the phone I’ve bought for one day,didn’t get any hotspot and I was charged $35.00 restocking fee plus charge $100.00 for the condition of the phone I only used for a day, how bad could It be?! I’m very disappointed.
If I could give Spectrum Mobile zero stars I would. I typically do not write reviews and I am quick to give companies grace but this company has been horrible from the start. If me writing a review will inform others of their HORRIBLE CUSTOMER SERVICE then I will. We have been a customer of theirs for about 6 months now and have yet to have a good experience with them. First off they have an autopay only option which is ridiculous. Not everyone chooses to pay bills that way and they did not inform us of that when we signed up. We did give them a card to pay for the first bill and to set up services and let it get charged the first couple months. When we called and told them we did not authorize for it to be automatically taken from our account they were rude and offered no help. They told us that is our only option and there was nothing they could do. We called and asked if our payment date could be moved from the 4th of the month to the 10th, they told us no. Did not offer an explantation just told us no. After my husband spoke with multiple managers who were incompetent and offered us the same answers they ended the phone call. My husband has called in a handful of times and we have been told something different every single time. We were told that they charge the card every 20 days, then we were told that it is not every 20 days and that our bill is not due until the 16th? (So why are you charging my card on the 4th) then this most recent time they told us your bill isn't due until the 14th we just always charge cards 10 days early! Which is so dishonest. If our bill isn't due until the 14th then why could you not change our billing date to the 10th? We called to make sure they would not run our card on the 4th because we needed to wait until my husband got paid on the 10th. Everyone has a month where they need to have a bill run on a different day right? Someone told us that they would not charge the card and it will run on the 16th well guess what they charged it anyways! We called in to explain our frustration and have them reverse the charge because we did not authorize it and they told us no we will not reverse the charge and if you are unhappy you can bring your phones back in. Literally their words. This company has horrible customer service, the worst actually from any company I have ever worked with. They have absurd "policies: that apparently their employees and managers do not even know because you will get told something different every time you call in and get no help. Please do not get involved with this company, the promise so many things and we were so excited to do business with them but a company who does not what customer service is should not be in business at all.
Already have Spectrum cable, internet and tv so went on line to try to get cell service, as current carrier is Verizon, and Spectrum piggybacks on their towers. Can't Do it on line, live chat said I had to go to a store, which is 23 miles away. So went to store and learned mobile is separate account. Rep seemed very knowledgeable, told me I had to get new phone as they don't use htc. Son is on my plan, could use a new phone; he lives five hours away. Not to worry, phones will be shipped to you, and he can activate it whenever. Husband needs to be in iPhone to get new sim card but can't do that until the two new phones are activated.
Was still going to switch because price was better than what I currently pay Verizon and coverage should be about the same. The rep ran my credit card for the downpayment on the phones and initial activation fee and told me to expect the phones via fed ex in two days.
That was a week ago. No phones, but no charge to my credit card either. Tried calling and the on line chat, and was told the account number the rep had given me was not valid and I needed to go to the store.
Went to the store today and they could find no record of my purchase last week. Said we had to start all over and this time they would have to enter the info 3 times because there were 3 lines. This rep kept asking for his supervisor's help. Midway through this debacle he said there was a problem, and brought his supervisor over. She told me my social security number had been locked for fraud and they would have to open the account in my husband's name, and transfer our existing internet, etc. to his name I order to get service. At this point I was more concerned about my SSN, so we left. Researched the "lock " and found there isn't one.
I don't think they know what they're doing, either on line, phone, or in person. Neighbor just switched but has yet to activate so I'm going to wait to see how her experience is before considering a switch.
I doubt this is true verizon coverage
Despite their claim most reliable service I get 1 bar,no internet service in the center of their coverage map
Everything was fine until I started using it a lot of dropped calls can't face time it's to slow
Screwups in Online phone purchase and later store purchase to get the phone I originally ordered. CS did later refund incorrect billing after being made aware of the problem.
I had 20 years of good 2G-GSM-LTE service until ATT took over in my last year with them. ATT ruined mobile service in my home area. Started Verizon service until the switch to Spectrum could be made. Verizon service was very good until the last two months before switching to Spectrum. I now have the S10+ (much better than my 5G Verizon phone), and while the service signal is the same my monthly bill is $20 lower. Once the phone is paid off, the monthly mobile bill will only be $14 total as I have Spectrum triple play in my home. Spectrum already saved me over $100 every month over what I previously used in Directv, landline, and DSL service. Now I'm saving big time in mobile service. All my Spectrum services are comparable and better to what I had in the past - just a whole lot less in dollars!
I asked for an investigation to open as I’m being charged $500 for a phone I exchanged after having for 2 weeks. Someone switched my phone with an old damaged one and no one is taking my claim serious.
Someone was hacking my messages, a factory reset didn't help, changing passwords didn't help. I went back to my old carrier and the problem went away
I just switched this week. I was a long time verizon wireless customer and charter/charter spectrum customer. In both cases it was basically because Charter/Spectrum is the only high speed internet provider in my neighborhood and Verizon is also the most reliable wireless provider in my area by far. I had previously purchased an iPhone XR and paid up front. (I bought it from Apple directly.) Spectrum mobile uses Verizon's towers so coverage is just as good as Verizon. My new monthly bill for *unlimited* data is $45 on one line. I was paying nearly $70 for 5GB with Verizon not to mention all of their ridiculous fees or more $ if you exceeded your data limit. If you already use spectrum and your cell service is through Verizon you should look into this. You have to have I think an iPhone 7 and later. Spectrum sent me a SIM card and charged a 1 time $10 activation fee. Simple. I put in the new SIM card and the phone was ready to go in 5 minutes.
They claim they use the same Verizon network, but that’s just not true.
I had Verizon and never had a dropped call or issue. My wife still has Verizon and I can put them side by side and it is obvious that she has 4 bars and I have 2.
Typically people tell me they cannot hear me “you’re breaking up “ ALL THE TIME!!
It might be good some day if they get coverage but not there yet. Also don’t like being lied to
I ordered phones to start service. I paid. The very next day, before the order shipped, I called to cancel. They said it was too late in the process. The supervisor said that I should have called 2 hours after I ordered. He ttold me that when I get the shipping confirmation, call Spectrum and they can put a "Return to Sender" so I wouldn't get the package. When I got the notification, I called Spectrum. I was now told that it's too late and I would just to sign for it and take it to a Spectrum store. The store said they don't take phones. I called Spectrum again. I was told to take it to a UPS store. There was no shipping label in the box. I called Spectrum again and I was told they stopped putting shipping labels in the box after May 25. I talked to a supervisor. Now I have to wait to get a phone call so they can email me a shipping label. I should receive a call in 24 to 48 hours.
They got some mess with them. I will never use Spectrum Mobile. I talked to at least 7 people and they all had a different way to fix the problem. I fell victim to the Spectrum Mobile scam. I even emailed the Customer Service Manager and she will not respond. I can imagine what I would have to deal with if I had decided to go with Spectrum...
Spectrum is new to the industry and has not had time to put everything into place,
Phone menu takes and hour. You can't return product to a store, You can't get new product from a store. The phone people hijack you and then you are stuck with everything by Fedex. You have to stay home THE ENTIRE DAY!! There is no delivery window. The service might be great by the time you get it, but you will PAY with your time, frustration, and "oh, we can't do that."
They arbitrarily changed my payment date and told me there was nothing they could do. Changed it sixteen days earlier. Just out the blue. I wouldn't recommend them. At all. Customer service pretty much told me "too bad". Don't waste your time with customer service or spectrum at all.
I was in the process of moving and called to have cable transferred. I was very hesitant since I have personally experienced Charter cable increasing prices unreasonably after so called promotions end. But, hey the salesperson was enticing and it SEEMED like I would save money. So, I purchased 3 iPhones 8 for start up fee at $332. The same person that transferred services ordered the phones for me. She was aware of my move in date. (Two weeks from date of ordering the phones.) So, carelessly she sends my phones to an address that I will not be at for two weeks. I was unaware of this until I received a confirmation the following day with incorrect address. I called to have addressed corrected and was told that since I don’t have identification with new address I will not be able to get phones and they will have to send phones back; which will take two weeks. I was told I could get a refund but, will have to wait until phones are returned. There were no credits applied for this and I was without phones because I switched services. So I had to use another provider and spend another $200. It has been 2 weeks and I have only received $199. I was told
I would get the remainder in the mail in another two weeks “or so.” Who has money like this period especially when trying to move. And not to mention the customer service. They were rude.
I previously had Verizon. I had called in to drop my cable and just continue with only WI-FI. They sales agent and I spoke in depth about the unlimited plan. I was paying about $100/month with Verizon for unlimited. He told me he could save me money that Spectrum was only $45 for unlimited and it was not an introductory rate. I also asked him about coverage. He guaranteed me that they are on Verizon towers and my coverage should be the same. Stupidly, I took him at his word. I paid $126 right then and he sent me a new Apple IPhone XR. He didn’t enroll me in unlimited like we spoke. I received an email a few days after I activated my service saying I had used 80% of my 1st GB and it is $14/GB. I called in. Very upset. I asked to speak to a supervisor. The agent assured me she opened up an escalated ticket and a supervisor would call me back with in a day or two. Well...it’s been a week and no call and besides that, coverage SUCKS! It is very spotty. I had Verizon for 8 years and rarely had any trouble with coverage. I drive for Uber and I have lost at least 10 rides because of dropped coverage. I called in today and the agent said the supervisor switched me to the Unlimited plan. I asked why nobody called me as promised. I told her I wanted to go back to Verizon and they need to credit me and take back the phone. She argued with me and told me it was over 14 days - which was actually yesterday. I said I had called a week ago well within the 14 days and she argued with me that I only had called in about the plan. I got tired of arguing with her and asked to speak to a supervisor. She said she would connect me. I waited 10 minutes and finally hung up! I’m so over Spectrum and their crappy coverage, customer service and misleading sales practices.
Transferred to 8 different people on two separate calls to fix a lost phone issue! No one knows what they are doing.
Absolutely the worst ever seriously, they sent me defective phones I sent them back within a few days they sent me pictures of phones that had like a veneer covering over them to make them look like they were scratched and charged me $200 extra I promise I am not making this up I have the pictures to prove it!,,,,,,, please use another service you'll do yourself a favor I'm telling you I was warned by several people plus the bad reviews and went against it and literally paid for it so far I'm disputing it but we'll see how that goes? They are the worst absolute liar cheating company ever!
I simply called to get information about their service for my fiancee and me. I called on two seperate occasions and the custome service reps were downright rude. I told them upfront that i was just calling for info as I am currently on the Verizon prepay plan. Both times the reps kept pushing me to buy more. I explained that I was trying to reduce my bill, not increase it. The first one hung up on me and on the second call I finally got so frustrated that I just said nevermind...thank you...goodbye. So glad after reading all these reviews that I didn't go with them. We each have unlocked S7's and brought them to Verizon prepay. Our total bill is $78 per month for 5 G's each...think I'll stay here and just upgrade the phone seperately as needed from a third party.
I'm a Spectrum cable/internet customer and went into their store to switch my mobile service from Verizon. Super-nice sales people and seemed to have good prices. But...the system has problems allowing you to use a device you already own. The salesperson checked my device (a Galaxy S8) at the store and said it was compatible with Spectrem service. I signed up for the service, and they transferred my number from Verizon, only to find out that my phone would not work on their network. After speaking to the store manager, I was told the problem was a "known issue" with S8 phones from Verizon and T-Mobile. Would have been nice if the sales person told me that before he deactivated my phone and moved my number from Verizon! Of course Spectrum was unable to restart my Verizon service, so I had to spend another hour at a Verizon retailer as they tried to get my phone number back from Spectrum. I'm sticking with Verizon now!
The only reason I gave them 1 star is that I was worred that if i tried to give them zero it would show as blank. They deserve zero stars or negative stars if that were possible. Over half of their customer service people are incompetent morons. I was given false and contradictory information which cost me a great deal of time and aggravation. Their service was so bad that I'm in a dispute with them right now over billing. I ready to do with battle with them, it's not about money anymore is about service.
DO NOT USE Spectrum
waited over 20 minutes to ask the question" Do I qualify for Spectrum Mobile?" Put on hold then went the "robot routine" w/voice activated menu the a real person came on and said he could not hear me then he hung up
I have Spectrum internet at home with WiFi , paying 181.00 !!! We don’t stream TVs it’s me and my autistic mentally challenged son. His phone doesn’t leave home, yet MIRACULOUSLY!!!!Every month they CHARGE atleast 3 to 5 G of overages so a 14/ Mo is coming out to 63-85.00!!! They have ZERO explanation on why??? And refuse credit!!! So I pay them 69.99 for 100M of Internet and WiFi so their mobile phone that shows connected every day , is claiming to be “ off the WiFi”!!! It’s technically IMPOSSIBLE!!! But what’s worst reps only tell you you used the phone!! NO S**T!!! I bought it to be used!! Not to pay to be under Spectrum umbrella and are making up imaginary data charges that SHOULD NOT be happening!! Plus they pull it automatically from your checking so a 23.00 bill can be 63.84, 83.56, 97.88 and you can’t get credit!!! It’s a SCAM to force you to go UNLIMITED!!!
Had a poor purchasing experience. Spent 1-1/2 hours on the phone, and then was required to send pictures of driver license and utility bill to confirm my identity. I am a long time existing customer who called to purchase an additional mobile line. I had to give my full soc. security number three times on the phone, and have full Spectrum cable and internet service at the address they required confirmed, Really??
They fraudulently described their service to sell it. They admitted this, then by the time I was able to get away from their service they took me for $1500, and you have no recourse. Nobody at Spectrum cares one bit about it either. They just collect your money and expect you to like it.
I left Verizon because spectrum wireless advertises that it uses Verizon's cell towers. I also asked about porting my iwatch and was told no problem. Spectrum doesn't service iwatches. Your voice messages come through 30 to 45 minutes after the message is left. I would frequently get a high pitched noise during my call making me hang-up and call the person again. I ported my number back to Verizon after 6 months with Spectrum and found out that Spectrum would email me an unlock code for my phone. I was in limbo without cell service for 3 days. Please don't make the same mistake I made. Don't use Spectrum Wireless. You will regret it!
My 1st phone call was met with constantly being put on hold to get answers that turned out either wrong or missing vital information. I refused insurance because my phone was so inexpensive it was not needed. On receiving my phone it was a piece of junk. I then requested to trade in my phone and things rapidly went bad. They sent the phone then didn't. They resent the new phone that cost 800 dollars more than the first only to find out I couldn't put insurance on a 1000 dollar phone because I refused the insurance on my initial 200 dollar phone. I refused delivery then spent the next 3 weeks trying to get my money back. No one knew how to fill out the paperwork to return the money and instead of trying to correct the problem they decided to ignore it till I would call them inquiring where my money was. After approximately 30 calls and 4 1/2 hours on the phone in one day I finally received my money. The phone service from Verizon in excellent as expected but when you talk to a Spectrum representative do believe a word they say. This is not a reflection of the representative but to the poor training they received and unfortunately most of the supervisors are also struggling to give the same answer out of multiple attempts. I'm not alone . My neighbor ordered her phone and a week later after not receiving her phone a representative only could find out that the order never was accepted. After 2 1/2 hours and 3 more orders it turned out the phone that was ordered was out of stock and the sales rep had no way to confirm this. After ordering a different phone the order was processed and she received your phone. Please let Spectrum representatives learn from their mistakes and place your order with Spectrum in about a year. I'm guessing Spectrum will have a huge turnover with the employees for a while.
The monthly premium is good at least!
FROM THE FIRST REP I RECIEVED WRONG INFORMATION ABOUT THE GIG PLAN AND HOT SPOTS. THEY TOLD ME I CAN CONNECT TO HOT SPOTS ANYWHERE. NOT TRUE! THE SPECKS I WAS GIVEN ABOUT THE PHONE WERE NOT TRUE ALONG WITH MANY WRONG DETAILS ABOUT THE PLAN. THIS HAS GONE ON FOR A MONTH. I ORDERED ANOTHER PHONE AND NOW YOU ONLY HAVE ABOUT 9 DAYS TO CHECK YOUR PHONE OUT TO SEE IF IT WORKS WELL. THEY ALSO START CHARGING YOU FOR PHONE SERVICE WHEN YOU ORDER YOUR PHONE EVEN THOUGH IT TAKES 3 TO FIVE DAYS TO GET THE PHONE. I WAS TOLD YOU CAN TURN OFF YOUR DATA, THAT IS NOT TRUE! THEY ARE HORRIBLE ABOUT GIVING THE CORRECT INFORMATION. THANK GOD A FEW OF THEM KNOW WHAT IS RIGHT, BUT AS MY MOTHER SAID, IF IT SOUNDS TOO GOOD TO BE TRUE, IT IS.
I was on the $14gigs plan and they told me I went over $1051.58 in two months. I’m like how is that? When called to see customer service was rude and nasty. Spoke to a manager after 14 tries and the manager was just as rude and nasty as the customer service representative. They refuse to help me and told me it was nothing that they could do. The price they wanted me to pay was the cost of the cell phone I had purchased. I won’t go back to them our recommend there service.
I switched to spectrum mobile after having the same phone service for 5 years and never had a problem, I paid $50 a month for unlimited everything spectrum Mobile will all together be getting $400 just this month!!!! I'm switching back ASAP
If you want to be robbed go ahead. I returned the 4 phones after their inspector checked one got 35 restock fees the other they took pictures saying i sent the phone back damaged. Which is not true and only after the fact they said i should have been advised to take pictures of the phone. With that its my word against their pictures of a phone that was in a case with screen protector and used for a few days. Negative stars are need for reviews because some companies need to be shut down, boycotted. I dont want to see a mail coming to my house from that company. I am changing my tv service and my internet and hopefully in the near future i hear of a class action lawsuit against them.
I got a call about switching over to Spectrum. I told the rep I need 5 lines so she said get the 4 lines after receiving the 4 phones call back or she will call me to get the 5th. Bare in mind she put me on hold to get a supervisor input on how I can get the 5th line and this is what she said the supervisor told her to do. When I got the 4 phones I called Spectrum for my 5th line only to be told that is not there policy. After back and forth I decided to foolishly activate the 4 lines and keep one line with another provider. After 3 days I realized that Spectrum is not at all cheaper. Disregard the 1 line I kept with the other provider. With 4 lines at spectrum I would be paying far more than what I was paying with my old provider for 5 lines. With that I decided to cancel after 3 or 4 days and sent back the phone I barely used. When I got the phones all went into a phone case with screen protectors. Now I am being charged 350 for damages on one phone. I cant see how all the phones being in case with screen protection and only one has damages. And apparently my payment. I have had to call over and over to find out where my refund was.
1st they inform me that the phone was damaged and I would not get my money
2nd I spoke with a manager I insisted I used the phone for less than a week the phone they are claiming was my husband's in a case with screen protection yet the other phones for my daughters in case and screen protection has no damages.
Now Spectrum has pictures of the phone and I should have taken pictures of the phone before sending them. I told them I was never told to take pictures of the phones. I was told to take pictures of the box with the fedex return label. They are outrageous I wish I sent those phones back as they told me I couldn't get a 5th line. Oh and when I started switching back to my old provider and I called for my number that is when a fifth line was going to magically appear. Customer service is lost. I asked if I can bring my own phone was told it is not an option. Found out that is not true. Asked if I can get a plan for 3GB was told no until. I am looking right across my screen seeing 3GB and 5GB. Was told I could get a 5th line that was bullshit to get me there and trap me. Now I am being charged 275.33 for a damaged phone and still dont know what happened with my refund payment of 396.67.
STAY THE HELL AWAY FROM THIS COMPANY.
I've been a faithful subscriber (and former employee) of Verizon for over a decade, but switched to Spectrum Mobile after retiring. I've had 5 lines forever and never had a late payment, yet when Spectrum ran my credit I was only approved for 4 lines. No leeway. They don't want to help me with the fifth line so now I still keep one line on Verizon, costing me an additional $60 monthly for one line! Plus since they use Verizon network they get lower priority on calls than Verizon, making it more challenging to get service in metro areas during busy times. WISH I NEVER SWITCHED!
My experience was Spectrum mobile is awesome I don't get dropped calls I can watch videos play games I'm loving it advise everybody to get it cuz I was paying $126 on my last phone service and now I pay 137 phone internet at home in cable I dropped my bill $100 so I'm loving it it's awesome
Sales person put me a 14 a gig while a sign up for $45 unlimited a month, called to find out my bill was $195 for one months. I explain to the I am new and didnt sign to a gig the worse nightmare was when I asked for an supervisor told me nothing she can do. This worse phone customer service ever people stay away this people need more training
The sales rep took my information, ss# and cc information and connected it to someone else's name. Granted it was the name of the homeowner/landlord who pays for internet for the building. All I gave was an address. I do not have access to the internet account info. I was told I didn't need it. When the phone arrived, I was told that the other landlady would have to authorize the activation. I had called SPECIFICALLY to ask about that and was told the accounts would be separate because, again, the sales rep just needed to confirm my address. The confirmation that came to my email had the wrong name but the phone was addressed to me when it arrived. I was not able to activate online. The first person I spoke to was rude and said I'd have to do it online or call from a different phone to activate. A friend lent mer her phone. After not being found in the system for quite awhile, it came out that the accounts were meshed together. I was given a major run around, I was so angry that I decided I didn't want to do business with Spectrum. After, I spoke to people who had decided to avoid Spectrum mobile just based on the run around they've gotten for their internet service. I really value great customer service. Spectrum does not care about their customers.
Retired Army, living on fixed income.
Unknown to me, though I am always on the internet unless I'm driving to the store (retired), my phone was ALWAYS using mobile data and it could not be turned off. Even though one of us NEVER uses the internet (she's 66 and you couldn't pay her to do facebook) she racked up 25 gb of data at $15.00 per gig...in one month. Same for me. A $400.00 plus bill later tried to talk to customer service and a very nice young man told me it was my fault. That's what happens when you don't sign up for unlimited. He said I had apps that were eating up my data.
I only wanted 1 gig per month because we don't use it and there is no way my phone racked up that much data. Just not possible. Nor the other one.
Almost a month of calling and trying to figure it out. When I logged on to my online account it did not show any data usage. I asked the fellow on the phone to email me a copy of what he was looking at and he said that he couldn't do that.
Out of sheer frustration, I am terminating my Spectrum mobile.
They have a monopoly on internet in my county or I would terminate my internet with them also. The service is slow, unreliable and pricey for the 2MB speed which barely allows you to stream prime. Lots of buffering.
Was so hoping this would have been a money saver, but I should have known.
Brighthouse was bad enough, now that Spectrum bought them, it's even worse.
Worst company in 50 years I’ve dealt with. Spent hours on the phone went nowhere. Ripped us off.
Thought I could save some money but switching for Verison, which we have had for a lot of years. Being on a fixed income (SS) you have to do this.
Started with the salesman who pitched it well. He told me that my Samsung 6 was not compatible with the system even though they use Verison towers so I upgraded to an S8 and got it on a plan. Was told the wife's phone (iPhone 6) was good. All I have to do is got to Spectrum store and they would transfer all info to new phone.
I received the phone a few days later, unpacked it played around with it for a bit. We went to the Spectrum store the next day after I activated it and was told that I would have to drive to the nearest Spectrum Mobil store to have info transferred and it was up in Los Angles, which is 2 hrs away. It seems they have a lot of Spectrum Stores here for TV, internet, etc. but none have been trained in servicing Spectrum Mobil customers yet. The first stores will be opened sometime in May! they then also informed me that my wife's phone would not be supported also, but they could sell me a new one for her. I left, went home and canceled my Spectrum mobile account. I followed the instructions on how to send back the phone in it's original packaging which I did, I used the return label and took it to a local FedEx mail office.
I received an email several days later telling me they had received and that I would receive another email telling me of the status of my refund. Next email said the unit came back damaged and they charged my bank account $325 for the phone. The only way I know this is because I checked my checking account and saw this withdrawal. They did not even inform me of this!!!!!
So after countless number of hours on the phone talking to customer services reps about getting my money back because they claim to have scratches on the phone it comes to this.
I WAS TOLD I HAVE TO PUT A CLAIM TO FEDEX SAYING THEY DAMAGED THE PHONE AND I MIGHT GET SOMETHING BACK. THE PHONE HAS BEEN SENT BACK TO THE MAUNFACTUREER SO I CAN NOT GET THE PHONE BACK. IF i CAN GET A CLAIM FOR FEDEX, I AM OUT $325 DOLLARS!!!!!!! YOU WOULD THINK THAT A LARGE COMPANY LIKE SPECTRUM WOULD WANT TO APPEASE A LONG TERM CUSTOMER BUT NOOOOOO. HERE I GO ONTO THE SOCIAL MEDIA WEBSITES.
They arent accommodating to their customers at all! One rep says one thing and the other says something totally different. No one knows wtf they are doing!
We've been with are cable company for years this is the worst experience I've ever had is with Spectrum mobile they made a mistake and refuse to refund on money
Their internet is amazing and I decided to switch to spectrum mobile. Never had any problems of any kind with them. My cell phone has a coverage everywhere and anytime I am in an area with spectrum WiFi it directly connects me, and spectrum WiFi is everywhere in my area so what else can I ask for
Every time I'm on the phone the person on the other end says ,"Hello, hello?? Are you there? I can't hear you. We have terrible reception." Then it almost always drops the call.
They want me to pay for a defective cellular, and charge me for 2 phones and they turn the service off on the one being paid and wanting $250 for the broke one and plus not allowing me to use the current one until I pay for both. Well they can and will not get another dime. I went to a call center and the people there said they had not idea of some of the answers to the question. SPECTRUM MOBILE are a ripe off. GO VERSION. BOOST ANY WHERE BUT THIS SORRY COMPANY
I bought LG Black 16 GB phone from Spectrum at $179.00 insured and was charged $262 the first time( $58 monthly charge-$45 per line & taxes) plus $12 insurance & sim card). My phone screen display crashed when dropped and I returned it for them to fix it and I was charge $40 for restocking. I wanted my phone back and they kept it with the sim card containing my personal data. They returned me $104.39 plus $12. They are morons because I wanted to keep the phone. I am disputing the $58 because I used only for a week and it didn't work like they claimed good reception signal. They promised $20 discount for being Spectrum internet/voice/ TV customer and now they want to increase $20 more from $142 to $162 plus taxes. I don't think this an honest way to make business.
I had a great introduction into spectrum mobiles world & I got helped by a representative by the name of Jordan & he told me about the "by the gig plan upgrade capabilities and told me about all the options. He even remembered my name & it's not a easy name to remember!! & He told me about every option that can help me & Spectrum has lots of options for good prices! He even stated he uses the same plan! Spectrum on the come up!
Spectrum is a nightmares. They charged me 268 dollars base on the theory that I have used all my data, which is not true. Where ever I go I have WiFi access. Then, 11 days later they charge me 159 for the same reason, this case was worse than the first one, I turned off my cell data the same day I pay the 268 dollars they said I consume. The date I paid 268, I end up pay almost 300 dollars. Since I have two lines I upgraded one of them, so they charge me 31 dollars for the change plus 45 for the month ahead. This has being the worst choice ever.
I called to complain about my cable too expensive took away channels etc and was talked into bundling cell with cable thought great savings of 78.00/month right? wrong!! get my phones go through the growing pains of transfer hook up and down load the app and lo and behold they gave me a 1 gig plan but on phone sold me an unlimited plan, called they tossed me around from dept to dept and no one there will honor what they sold me and said there is nothing they can do... pissed is an understatement
Have been without a cell phone for 4 1/2 weeks, thanks to Spectrum Mobile. Lost phone, reported it, was sent a refurbished phone from their insurance company, Assurant. It could NOT be activated. 8 DAYS LATER, they finally sent another refurbished phone, which was also not able to be activated. VERY long story short, after over 30 HOURS on the phone with customer service with both Spectrum Mobile and Assurant, and finally having them agree to allow me to purchase a new phone from Spectrum, with Assurant reimbursing me, I still have no phone. That is because I have ordered 4 new phones from Spectrum in the last 1 1/2 weeks, and they have "lost" all four orders!! The only way I can get my reimbursement is to purchase from Spectrum! I am stuck. Horrible, Horrible experience!!!! PS: I have used Spectrum services for 22 years.
Couldn’t make or receive phone calls kept getting the run around then when I canceled my service the finally wanted to contact me on how much for restocking also going to white glove the phones all so they can charge you full price when you return them
Their sales reps lied to me outright to get me to switch. Once we figured out the nature of their plan, we were stuck due to the cost of leaving.
Just switched from AT&T to Spectrum Mobile. I was able to transfer my phone and number using iPhone 6S with no problem. Service has been good so far, with savings of ~$50/mo.
Three times at store, three times NO ONE knows what they are talking about. I stayed with AT&t.
No one in their organization knew anything about handling a mobile account or the technology of transferring information. Neither on the phone nor in person at a store. They do not know what they are doing. They should not have started this business without proper training or set up.
Started having problems with my phone april 2, just got in dec. April 3 called and was told that someone would call me. No phone call. called that night and was told it would take 7 days for someone to call me. April 5 called was to rushed through and nothing, weds april 10 called and nothing was was pushed through, the supervisor did get things moving. today april 15 this was 13 days after the problem started i get a phone i have a problem with this one and was told i had to wait again for someone to call me, And we would have to wait until the first phone was sent back, Now this is going to push all these problems to the end of the month. So this means i have phone that do not work right spectrum will want their money and i have junk phone that i am paying for,
I switched from At&T March 2019. Could not get service the first day, had to call back next day. I was told I was getting unlimited plan. I was Purchasing 4 phone plans. They would not port our numbers over to, nothing but a big mess the whole time. I cancelled them in April 2019 and went to Verizon. I was told I had 30 days to decide to return phones. I returned within a week and now they are charging me $318.00 for my phone. It is a mislead ad ad will say only $45 unlimited,which is true, but the catch is that is $45 per phone.
I called Spectrum after receiving a letter about my cable bill going to see what I could do about lowering my bill. We worked on getting my cable bill down by eliminating many channels and then the rep started asking me about my CELL phone bill. I told her I DID NOT WANT to MESS with changing over and that I was happy with my Straight Talk. The person I was talkiing to was very persistent and she wanted to know how much I paid a month and I told her it was $35 plus tax. She then started telling me I was paying too much and she could get my bill down to $22.50 a month so I listened. Then She PROMISED me a NEW PHONE in 2 days and a new low mobile bill of just $22.50 a month so I said OK as long as I could get the phone in 2 days like she promised because my renewal for the STRAIGHT TALK was in three days. Then I was told I had to pay $45 for the new phone NOW so I agreed. She took my credit card info and instANTLY BILLED ME $45. The Promised 2 day phone DIDN'T COME and I was forced to RENEW my straight talk 4 DAYS LATTER when the phone she said I would have in hand in 2 days NEVER CAME. The phone came 5 days latter. I then spent HOURS trying to activate it with no luck, I called support department and found out to get the same service I had with my straight talk was going to COST OVER $50.00 a MONTH? They used bait and switch tactics on me and that is ILLEGAL. We still could not get the phone activated. Now I am being told by Time Warner Mobile I am going to be charged a REDICULOUS RE STOKING FEE on a phone I didn't want that could not activate? Last time I checked – BAIT AND SWITCH WAS STILL ILLEGAL. I was Baited and then Time Warner switched what I was PROMISED on a hard sale and now they are trying to charge me for it? My INITIAL CALL was to try to save some money and I ended up PAYING MORE. I am a SENIOR on a FIXED INCOME and what you did was very deceitful. The phone was NEVER activated and you can not deliver what I was promised. On top of that – You billed my credit card another $1.80
2 weeks AFTER I sent the phone back without my permission and I still have NO REFUND.
List calls, calls did not complete. Went back to Verizon in 3 weeks.
Purchased my new phone through Spectrum 9/18. Lost it March 30, 2019. Reported it lost to Spectrum. I have the horrible Assurant insurance. Have been paying monthly for coverage, and paid the $200 deductible. Received refurbished phone from Assurant, which could not be activated, after 8-10 hours on the phone with all kinds of reps that I kept being handed off to, including 3 Tier 3 reps. They finally decided two days later they would allow me to be sent another refurbished phone from Assurant. I received the second phone 6 DAYS LATER. It could not be activated either. Am promised by Tier 3 that this would be rectified. It was not, after hours on the phone with them!!!! Last Friday morning I spoke with customer service with Assurant, and ONE person has tried to help me, but her hands are tied by her bosses. Today, April 9, 17 days after I lost my phone, I STILL have an unusable phone, and am told I have to wait to see what they decide to do! WHAT IS INSURANCE FOR, and WHY will neither SPECTRUM or ASSURANT not, by this time (over 20 hours on the phone trying to rectify this, send me a NEW phone after all of this trouble???? I am told I will have to wait to see what the higher-ups, who have known about this problem for way too long already, decide they will do me the favor of doing for me. Meanwhile, I am 17 days without a phone! Horrible customer service. The price of the monthly service is good, but not worth the anxiety and frustration caused if there is a problem with their product. I now have an even longer story to relate to our local ABC TV affiliate, and to whomever else I can find out to report this too. Will be inquiring with the BBB as to who to report to in order to try to get some action tomorrow. Terrible!
The first called, I talked to a kid, that was still in grade school in the hood, so i called the next day and talked to someone, with knowledge and was told I was being verified, no comtact, then a email two days later saying , the order was canceled, because they couldn't contact me. The bill would have been separate , from the cable bill and charged to my credit card directly, The first month was going to be a double payment. We have a charter home phone and the email made it to me, so why couldn't they call me. A week into this and I find out my phone is not coming. I have good credit, these people have problems.
Customer service does not share all of the plan details.
My mother was with my father in the hospital while he was sick. That night she went to my sister's house to rest. At three in the morning my home phone rings needing to get a hold of my mom cause my dad had coded and her spectrum phone wasn't working so I gave the hospital my sister number so they would know what to do if he coded again. Her mobile phone did not work at all the weekend we all had to say goodbye to our dad. If i didnt have the land line up with me in bed he wouldve died cause they could get through on her spectum mobile.
It was a mess and we are very disappointed in their sevice.
No "readable" transcription of Voicemail messages to text. No way to reduce 35 seconds of ringing before Voicemail picks up. My caller-id shows as "wireless caller" instead of my real name, inviting hangups and rejects and no-answers since it looks like a robo-call or spammer.
Ebony gave fantastic service (Milwaukee location)
i use my phone at home(Spectrum WiFi) and at work WiFi. phone cannot connect so i have to use Cell data. there goes my 1 gig usage out the window.
best service ever
I paid off my device and it took me 2 days to unlock my phone. Spectrum mobile sucks.
I would advise against getting Spectrum mobile.
The service is shit. Everywhere i go i have bad service and i have made phone call after phone call trying to get someone to help and everyone is so rude and un helpful. One lady told me these exact words "sorry there is nothing i can do" They also may say unlimited data but once you get to a certain gig (which is not that much) they slow your data down so it makes it impossible to even use your phone. Steer clear from spectrum mobil. Luckily T Mobil will pay off the rest of my phone plan and i can be done with the headache.
I do not have a cell phone. I been trying to add mobile service to my account since March 25, 2019.
I tried online, and had to chat with 2 customer service people. They verified my SSAN and found a mismatch. They could not help me.
I couldn't update my account.
On March 26, 2019, I went into the Stockbridge, GA service center. Myla was helpful enough to get my phone ordered. When I got home, I needed to send a copy of my utility bill and ID.
Today, March 28, 2019, I verified they received the documents. They completed my order. Delivery was supposed by 24-48 hrs by FEDEX.
I just checked the tracking number, and the scheduled delivery is Monday April 1, 2019 by 8 pm. over 96 hours.
I am considering cancel the mobile service, and using a competitor.
I am extremely disappointed and frustrated with this process.
Spectrum made sure they took my money.
Another issue is No way to contact MOBILE Spectrum without a phone, and the Chat for Cable, Internet and Residential phone cannot assist mobile customers.
Worst experience ever.
Activation is still not complete and has been "escalated" to tomorrow. Customer service reps are useless and they require your entire account details to talk to you each time. Unfortunately this is typical Charter/Spectrum "customer service".
Called for the $14/gig plan - but it is only available if you buy, (lease), a phone thru them, you can't bring your own phone. The prices on their phones are about 3 times what you can buy the phone on the open market. Then they try to sell you a protection plan that is about the same cost as the phone. By time you add it all up the $14/gig is about 3 times that, and will increase more should you ever go over one gig. Run! They have horrible service on the cable side, my fault to assume that the phone side would be any different.
The customer service is awful and terrible at the same time nothing is good about spectrum
I love getting the same service and new phone for a lot less than I was paying just for service at Verizon.
I am a spectrum customer. I/we are currently using your bundle service,( tv, phone, internet. Would like to get a couple of phones for adult in-laws, but can’t seem to coordinate with you folks.
Where to start? I was with Verizon and saw the promotion Spectrum was offering as an existing customer and decided to jump on it for the new S10+. I went with the pay by the Gig plan and after a few days was switched over to unlimited without my authorization which was the first issue. The second one was the phone will not hold a call without dropping service and calls are dropped after 2-4 minutes. After numerous calls to techs and so on with no sort of fix for the problem I am now waiting for the final cell phone troubleshooting team to check the problem and send me out a new device if they cant fix the issue. Now all this time I am without cell service, which for me is not good for work related issues. I had told them that I would want to send the phone back and just get a refund which they stated I would be charged a restock fee. Really? For a phone that doesnt work and that's not in my control? All the while I am being charged for services I cant even use and if I cancel I will lose my number that I ported over from Verizon. I should have never made the mistake of choosing spectrum mobile.. Just save yourself the headache.
Wouldn’t change my plan even though it was their mistake... my bill was ridiculous... I wouldn’t recommend spectrum mobile to anyone!!
FRAUD STEAL YOUR MONEY AND NEVER GET THE PHONES
PHONES RIPPED OFF DURING SHIPMENT BUT I STILL HAVE TO PAY FOR THEM SPECTUM REFUSED TO GIVE ME A REFUND ADDRESS WAS CHANGED IN JAMESTOWN NY TO ROCKAWAY NY 20 HRS FROM I LIVE...
Had Spectrum Mobile for 10 days. Spent over 15 hrs with tech support for various questions (not counting time on hold). I could tell they were new to service as they kept putting me on hold-probably to look in their manuals or ask for help. When I cancelled to go back to Verizon, they never cancelled. Finally got that resolved and happily went back to Verizon and as a plus my reactivated plan ended up being only $3 more than Spectrum! Don't get Spectrum until your city has store support.
We spent over ten hours trying to order, using three different cards, all three cards declined as possible fraud, could never get the charges to go through, despite ten hours on phone with Spectrum and advising financial institutions that it wasn't fraud.
do not order cell phone service from Spectrum.....ordered phones they were sent to New York City and turned on...Someone at Spectrum changed shipping address to New York City....So, they refuse to get my money back for purchase of phone and I have a 24 month contract with them...So this will cost me about 3000 dollars...FRAUD the address changed happened in Jamestown NY
On January 31, 2019 I called to get more information about this new service, after some time the I make a decision to switch in to Spectrum Mobile. The same day I paid $224.76 for starting my service, 3 days later they sent me a box with 3 phones, opened the box but, that was not what they promised me. I call their number and get the instruction for returning, I followed the instruction by the book. On February 15, they posted on my Visa Card $27.57 I called the same day, a Rep. told me, "I will transfer all this information to my supervisor TIFFANY, she called me about 7.00 pm the same day, that she going to take care my claim. Again the posted in my Visa Card, two more amount of $27.57. I called again and talked with Paul he did the same, he will transfer my claim to a new supervisor KIRK. They never refund the rest of the money of $142.05. Before you change to this Spectrum Mobile make sure you get what you order, because if you have to return to them they will gave you a hard time to get your money back.
I need a call
I just switched from Sprint where coverage was spotty and it cost me over $83-$84 a month. With Spectrum Mobile, I got a new phone and signed up for 1 GB plan for $14 a month, which rolls up if you go over for another $14 and they'll roll you up again if needed. Plus they're on the Verizon network and you don't get any better coverage than that. My total with my phone and 1 GB plan, I'm paying a total of $55.99
very professional, knowledgeable, and easy to talk to!! tell them what you need and BLAM!!! the best possible solution.
My phone Reachedtheir 20 gig limit and my phone basically did not want to work after that I haven't Samsung as slime they're telling me that it should have worked really that seeing any issues but all it did I could not run my Google maps I could not do anything they kept saying to please check my internets
Spectrum unable/unwilling to help me with data overage issue. Other companies will work with you. Multiple customer service issues over 6 months. Brand new system over there they are still working out the kinks. Do not recommend.
Spectrum mobile won’t tell you their billing starts 7 days after receiving your phone even if you don’t activate your phone. If your previous carrier service doesn’t end by the 7 th day you will end up paying for double phone service you don’t need.
Although I appreciate them taking the time to speak with me today, After lots of waiting, escalating the call and actuallyahving to call them back when they failed to do so for me. I do not at all feel like Spectrum (So far) even tried to do anything to resolve my issue for me today . Per our conversation, There was absolutely no resolution offered in anyway. What ever happened to the customer being right or what ever happened to retaining a customer and wanting the best for him or her as a service provider?
My experience is that because I was dissatisfied with the wrong phone or the incorrect phone being sent to me in the first place, Spectrum is penalizing me for their mistake. (charging me $350.) for a mistake that was theirs in the first place!
Apparently I'm not the only person that is having a hellish experience of poor customer service! My question is, how does spectrum expect to stay in business and be leaders in the mobile phone arena with this sort of service?
the fedex driver stole my phone and spectrum mobile said it was my responsibility. they wanted to keep billing me, they didn't want to send a new phone even after the fedex driver tried giving me an empty box and i refused to accept it. i made a claim with fedex and went to the local PD, which is spectrums procedure and i was still denied a new phone and spectrum still wants to charge me for the service and phone. i told the supervisor of spectrum mobile i was unhappy with the service and treatment from them and i want to cancel. they couldn't cancel me. i said i was gonna dispute the charge and he told we they would come after me. they have the worst customer service ever.
Just recently switched and glad that I did. Excellent service area and love that I was able to get a new phone and not paying overly expensive for all the other stuff that other providers throw in there
Former Sprint customer, paying $103 a month. I couldn't even get a signal 75% of the time. With Spectrum I pay $80 for 2 lines ,1G of data but didn't even need it since wifi is available at home and work!
So glad I switched, and got new S9 phones in that price!!
had service for 3 days and shut it off because of there customer service
returned phones to the store and the have pulled over $500 HUNDRED OUT OF MY ACCT
every time u call to try to resolve the problem u get some kind of run around
3 weeks we've been trying. We have spectrum in our house already. They are not smart enough to let me sign up for spectrum mobile. Impossible to get them to let me sign up.
One phone call and in less then 15 min. had plan set up and phone was delivered in three days
I hate the fact that you can only pay your bill through auto-pay. My checking account was comprised and I tried paying my bill at the spectrum store, walmart and even offer to mail it in. They refused, so my phone was turned off!! have you ever heard of a cellular company having only one way to pay a bill? That is ridiculous!!!
I needed to move my payment by 1 day because my check was messed up and they couldn't move my payment 1 day so I wouldnt get a finance charge through my bank. They also messed up our account and finally after about 4 hours and 5 people later they got it fixed but only with credits next month so we still had to pay $ 352!!!!!! Not impressed right now I hope they step up their game
tried 3 times to sign up even after agreeing to purchase there over priced phone
I got my service mid-January and have been waiting over three weeks for my tech support ticket to be addressed. Very long hold times, first line reps do not know anything at all, have to give a ticket and no one ever addresses it. Supervisor didn't care, just said they're backed up. I said they need to hire more people and she insisted it had nothing to do with how many people they had, it had to do with too many outstanding tickets. This is the mindset of a supervisor there. If anything goes wrong you are all on your own.
I called around December to upgrade my internet and tv service the sales lady told me that spectrum now have noble service and it’s cheaper then my T-Mobile which it was not true anyway my first bill $372 and when I called them the soul called supervisor name Wylie ID# 2765220 was very rudely and awful. I can’t switch because I have contacts with them do not switch to spectrum mobile they’re terrible and very bad customer service I don’t know they are employees from
Buying a new phone quickly overtakes the savings.
I feel misrepresented. They didn't inform me how much the phones would cost orvthat I had 30 to cancel and not be charged for the phones.
Existing Spectrum customer; had to call to find any relative information, only to find can't import existing Android phones; also don't offer Mobile Protection in NY. VERY LONG hold time for customer service (no surprise) and reps aren't much help.
I have been trying to get my phone sent back to me for two weeks now, I wanted to swap my phone within my 30 day period, I went back to the store to swap phones and was to I had to ship the phone to the warehouse evrn though I purchased the phone from the store, I made r trips to the store to swap the phone(didn't happen), mobile agent told me that I would gave to ship my phone (didn't make sense) but I received a shipping label and shipped my phone, now I'm catching hell trying to get my phone back, I've been told one lie after another, the only reason I'm trying not to go to another provider is because I want to keep my #. This swapping phone crap has been going on with me for over a month now and I'm still been billed for a service I have not used on almost 3wks
They sell me the phone and service with the wrong information. I just lost $167. And know when I call to ask for explanation or investigation nobody know who I can contract. Very frustrated service. I sad I been years with this company.
Overall ok. I do not know if they are actually going to call me within 3-5 days to get my deflective phone replaced. New iphone7 with 32GB could not connect to internet. Took a whole day of troubleshooting with Spectrum technicians to figure that out. If I could actual get new good phone, probably, this would be a 5 star rating for them.
Trying to port 2 numbers to Spectrum. Was told at the store that I could only purchase a new phone online but could bring in a current device to be activated at the store. Purchased the new device and activated it. Went back to the store and they tell me they can't activate the other phone. They are telling me I have to buy another new phone. Their advertising clearly says you can bring in your own device. I feel like I'm being held hostage to buy another phone No one at the store or with customer service can tell me why this is happening.
US Cellular covers all of Maine; Spectrum rides on Verizon towers; coverage spotty, cost significant. A year from now you'll be sorry.
been the most unpleasant experience
costumer service is lees than now im being charge for phones and service I don't have When asked to talk to a supervisor said it would be 72 working hrs??
I have a very private number. Only 5 people knewof that number. Once I transferred it to spectrum (rectum) I began to receive calls from solicitors both day and night. To daye in one month's time I have received 49 verifiable calls that were spam!
CS has no idea what they are doing. First 2 bills had charges that were added and no one could explain why those charges were not reflected on app, online statement or email reminders. First bill they tried to charge me additional $600 for a phone that was returned 1 week after receiving. No one could explain why I received email saying phone had been returned and restocked but the phone was charged to account. Spent a total of 5 hours with different reps and supervisor before that was handled but not before they shut off service on both lines. Second bill showed additional $55 the was not listed in bill break down or shown in data usage on app. Rep advised that it was for data overage but was unable to provide any answers as to why I was not notified via email (have alerts setup to notify my when I hit 1 GB) why I couldn't see it in app or through website. She gave me no answers but had a supevisor call me back with no answers. She said several times "I don't know why you can't see that" "I can't send you anything that shows there was a data overage" "I don't know"....I think its safe to say she doesn't know. Horrible! If I hadn't sold our straighttalk phones already I would cancel service and head right bk to them. I would not recommend this service to anyone and as soon as I can find myself and my daughter a phone to take to ST I will be leaving.
TOLD ME TO RETURN A DEFECTIVE PHONE AND IS CHARGING $35 RESTOCK
You will not save money with this company .... After receiving my new galaxy S8 phone I realized it was way smaller than expected. So I called in and asked if I could exchange it with the Galaxy S8+ ... I was advised that I could but I would be charged $35 ... not a terrible price so I said okay... I was advised by their customer service department that I should use the new phone until the S8+ arrived so like an idiot I did... the phone came I packed up the old phone and put it in the mail box. The mail carrier didnt pick it up. So the next day i put it out again. Still didnt pick it up 2 days later I got ahold of fed ex and they took the device... I got an email saying they received the device.. a few days later I check the app and found out they had charged my bank account an additional $60 for shipping without even telling me ... a few weeks went by I called in to make a payment and was advised that my service had been suspended and my account was frozen due to non payment. I asked what they ment and they had advised me that my phone was damaged and I was to pay $650 I asked for them to investigate and also wanted them to take pictures of the damage... I also explained that I forgot to send the cord so maybe it was because of that, either way i needed to get to the bottom of it so i could make a payment plus if it was the cord $ 650 would be an obscene amount to pay for a replacement cord. The person on the phone said he would request the pictures I had asked for and investigate the situation and said someone would call me back within 24 to 72 hours. After 38 hours I got impatient and called in hoping to hear some good news. GOOD NEWS I did not get. I was told by the support person that I needed to pay the money. I explained the situation again and got no where. Then finally I asked for a manager. After about 15 to 20 minutes I finally was able to speak with a manager. I explained the issue once more mind you at this point I was still waiting to hear from warehouse about Said damages or issues with the device. So I explained the situation and she was extremely rude at first. Stating that it had not been 72 hours and there was no way they could speed up the process, and typically they dont rate the phone a C unless there is damage to the phone, even though when I first started talking with her she stated that if everything that came with the phone didnt come back with the phone the warehouse could grade the device a low grade.. So after another 15 minutes of talking with her I finally thought I was starting to get somewhere. I asked her to check again to see if she could get any other input to see if this issue could be addressed. She checked and put me on hold then came back and said that she did some more digging and I assume called the warehouse and asked why they gave me a bad rating and are charging me ... so he came back on the line and then told me it was all a big understanding and there was actually no damage to the phone and she was severely sorry about the mistake communication and the reason they had charged me is because I was 3 days past due for the allotted 20 days to return the device... then turned around and told me pretty much there wasn't any they could do and that I'd have to pay the full price of the phone. So now we were back at square one again. She accepted responsibility and apologized for the continued mission information I had been getting from the floor reps and said that information could have been collected by any of them but for some reason it wasn't... so finaly we ended the conversation and that was that... I tried to call once more to hopefully speak with someone who could possibly know what they were doing and assist my situation in a professional manner and again was on the phone for another 35 to 45 mins with no results. Now take into consideration that I have these people telling me I owe $650 for this "damaged(or)late" and continue to to forcibly tell me to just blindly pay them the $650 without any proof...they refused to send me a paper copy of my bill and stated the charges were in the mobile app but couldn't tell me where... I dug around on the app for almost 25-30 minutes with no results again. Could not find anywhere that states I owe $650 for the phone. Finally I told them if they were going to charge me for the phone that I wanted my property I was paying for. Now again i am waiting for an answer from someone and my bill is still due, now late, and also racking up late charges. WHY? because I apparently am not a priority... And now today I got a call a week after I had originally called to make a payment from the original guy that had got me started in the right direction which I will give him credit for doing his job and at least trying, but he called and said the warehouse had sent in the photos as I requested and there was a scratch on the phone and that's the reason why they had rated it a C and that's the reason I was being charged... which directly contradicts what the manager had explained to me 2 days ago... I once again requested my property back since I was paying full price for the phone... and now I wait again still not being able to use my phone or make a payment costing me more money because I do not have the $950 today to be able to move my account forward and continue using my service. This has become a very inexcusable and very costly situation in which there is apparently no way of fixing yet any other cell phone company would probably seek a resolution to fix this terrible mistake. I understand the phone was scratched but I was highly advised to use it temporarily which created an entrapment, and apparently legally fraudlant nightmare with no escape... that being said I hope people read this and head my warning when I say do not listen to them if they tell you to use your phone while your replacement is on its way... especially if you have a family and need the extra money to support your kids and not some big corporations vicious shark mentally to line the pockets of dirty rich people who could care less about the well being of humanity as long as it makes them filthy rich and keeps us broke. Which is why when you accept the terms of this company you no longer have the right to do what's right and take them to legal action because when you sign with spectrum you are now in a lawless land in which they can take you for every penny they want without any justification or remorse... just watch your ass when dealing with this company and I wish you the best.
I placed an order by phone for an iPhone Xs Max. They sent the iPhone Xr instead. I called to have the phone exchanged and two weeks went by and their return department is still deliberating my exchange, however, they charged me the sales tax, surcharges and the first month's service fee for BOTH phones, and I don't even have any. I called several times during the past week and each person I spoke to would tell me different policy rules and would have little to add, or they'd tell me that they were going to process a cancellation or refund, and then I never get an email notification reflecting that, and they have sinced charged my debit card over $300! I am frustrated and going broke!
When they offered me the deal to switch, I told them they didn't have coverage in the town I work in. The man said he zoomed in to the town and it had perfect coverage there. I activated services and was then stranded in a town with zero means of communication for 3 days. It took almost 2 weeks to get someone on the phone to disconnect services. There a lot of dead zones even in the 4g areas.
They will hose you on data usage. Don't believe their pricing. You will use a lot of data even if you don't believe you will or haven't in the past. Don't don't don't switch to them! You will regret it!
Signed on in Dec. Got the 14 per gig plan and a phone that ran 25 a month. First bill was 39.85. Great call quality and i-net. Only complaint is that their spectrum mobile site is constantly down. Every time I attempt to log on I get the "our site is temporarily down". Been that way for a month.
Do not have one yet.
Please don't choose spectrum! I got a new cell thru them excited too. But I got a new number and they must sell their numbers. I get over 30 B.S. calls a month..sucks.
i cancelled within 3 days and sent back the phone I never used or even charged I have had to call over and over to find out where my refund was.
1st they inform me that the phone was damaged and I would not get my money
2nd I spoke with a manager I insisted I did not use the ph I only looked at it
and she said in 10-15 days I would receive my money.
3rd Called my bank funds not there
4th called spectrum again still shows not refunded and again the person put it thru again should of been in my account by 1/2/19 still not refunded
FYI anytime a refund is due the company has 10 business days to refund the money.
Message of the day be careful as they do not and never did advise me of a restocking fee!!!!!!!!!!!!!!!!!
I Can't use the Internet on my phone they have horrible data coverage in the Lake Tahoe and surrounding cities
Going on a month and still trying to get my number changed over to the new phone from them. If we had not already purchased these phones I would leave them!!!!!
I wish they would support Apple Watch and my tablet oh we'll hopefully some time soon they will
good so far
First phone they sent, battery wouldn't charge. 2nd phone will not connect to internet and still not resolved after hrs on phone with Spectrum and Apple. And cannot cancel because they haven't found the phone I returned 4 wks ago...lost in the warehouse by their own admission. If I cancel now, I'm liable for both phones! No contract but you are liable for phone you get whether it works or not.
Started the switch from Verizon on Dec 13. Seemingly, all went well with the back-up, etc. I was keeping my phone number which I've had for 45 years. They â€˜did' the portage thing, but as of now I have NO phone service ~ 3 days now!!! They say it's a faulty SIM card. They promised expidited delivery with FedEx, but STILL, not here...
Was surprise to find I couldn't use my Verizon Samsung phone and charged unlimited data plan of $45.00 the first month even though I signed up for 1gig plan.
Rates aren't very competitive but nationwide wifi is a plus
Spectrum mobile is so much cheaper. I'm tired of paying verizon prices and spectrum mobile provides my family with what they need at an affordable cost
Spectrum won't let me bring my phone to them even though it's compatible with Verizon.
I am very happy with spectrum after moving from att. Service is great and Im saving a lot of money
Service so far has been great! I love spectrum mobile!