We maywhen you click our links.

Full Advertiser Disclosure:

MoneySavingPro believes everyone should be able to cut their bills and choose the best deal based on their individual requirements. While our site doesn't feature every carrier or provider available on the market, we're sure you'll be able to make significant savings from the information we provide and the free independent tools we create.

How can we provide this service for free? Our partners compensate us. This may influence which plans we compare and review and write about, but it does not effect our recommendations or advice, which are based on thousands of hours of research. Our partners cannot pay us to guarantee favorable reviews of their products or services.

Spectrum Mobile Reviews in 2021

Spectrum Mobile customer service ratings

Spectrum Mobile
Average Customer Rating1076 User Reviews
User Rating Distribution
5 Stars94
4 Stars22
3 Stars18
2 Stars49
1 Star893
Plans starting at:$14/mo
View Plans
Savings Alert: Cheaper plans available starting at $10/mo - Compare Cheap Plans

Read 1,076 Spectrum Mobile user reviews

So Disappointing

So I went in to sign up for spectrum mobile because I already had the internet which is one of the requirements to have mobile service with them but when I go to sign up I get treated like a second-class citizen First my credit is ran without even being notified that there was a credit pull being done.. then the customer service rep precedes to tell me that I didn't qualify for financing which is confusing to me because my credit score is in the mid 700 so? That was weird... then after I decide to pay out right for the phone he tells me I can't have the phone that's currently in stock there that I have to wait till the phone is mailed out to me.. what kind of bullcrap, I have never heard off.. you want me to pay for a phone and then have to wait to get it in the mail when you have it in hand in stock ready to sell..no thank you I do not recommend Spectrum unless you want a headache and bad service... So disappointing

Customer service varies Among stores

Customer service was excellent at one store and the absolute worst in another.

I attempted to upgrade my phone under my current plan with spectrum at the Latham New York store and receive the absolute worst customer service. The sales associate was Incompetent and turned her frustration onto me. I asked to see the manager and rather than inquire as to what the problem was told me to leave the store and never come back in a loud voice and the presence of other customers in the store. The store manager and sales associate Should be severely reprimanded if not fired further absolute poor customer service and demeaning attitude

I left the Latham New York store and went to the Albany New York store in Colonie center. Here I was greeted in a friendly matter and was treated with the upmost respect by a sales associate named Malcolm Hinnant Malcolm arrange for my new phone to be ordered and when it arrived he happily was able to transfer my data from my existing phone to my new phone. He also helped me make sure my old phone was returned so I would receive the appropriate credit.

Spectrum should hire more people like Malcolm and less people like the store manager and associate at the Latham New York store

By the way I love my new phone it works perfectly Malcolm did an excellent job setting it up

Thank you for listening to my comments and I hope you take appropriate action to reward Malcolm and to reprimand the store manager in the Latham New York store

terrible.....

just terrible.......

My service reception&internet is terrible

Drop calls voice going in an out Bluetooth connection is bad internet is slow an buffering but yet I pay 300 plus a month for unlimited service but seems like I’m paying for limited service this is the worst service I’ve had on any mobile carrier scale 1-10 I give it a four very disappointed an dissatisfied

Predatory

Service is fine but their policies are extremely outdated. If your bank happens to have a hiccup, there is a $25 fee for it. You heard me right, a $25 fee for any failed payment.

Service is fine, but they are absolute sharks. Find a different provider if you have the choice.

Terrible service, poor support, not a good option

I left TMobile due to inconsistencies in service, and this has been worse

It's cheap, good right? Until it stops working...

We bought in on the idea of a provider that works over the internet. I live in one of the cell coverage dead zones that only verizon provides basic coverage on. Verizon has become less than ideal with huge costs and terrible customer loyalty programs. So we switched. Spectrum's half the price, and unfortunately, works only half the time. Any time we travel, the phones lose the network and no longer function. Picture messages barely work at all and part of the time they won't call out or send text messages even with full internet coverage. Despite the selling point, if it can't see a tower, it will cease to function if it doesn't realize that the service is going to disappear and it needs to be wifi reliant, which happens wearily often.... Half price for half service... 2021 folks.... here's to the future....

no service without wifi

Random service at most frequented areas, no level of intelligent support, only way to make these people understand is to hold your money from them till they call (if they can), and hope they will fix your issue (probably not).

ABSOLUTE TRASH, AVOID IF POSSIBLE......

Rip off, deceitful practices, no many options

My wife and recently saw Spectrum Mobile offering mobile service at $15 per line per month. We have 5 lines and we thought that sounded great! My wife made the switch over the phone with a rep and the transition appeared smooth. Now, I will say we didn't read up on the details much but the rep DID NOT explain we were paying by the gig. We were looking forward to about a $100 phone bill, turns out it was $253! Again, I understand we didn't read up on it more so that's on me. The fact that the rep never mentioned the billing details is very disappointing! My wife called to fix the problem and they're really wasn't anything cost effective except going unlimited for $300 a month. So friends, beware and ask more questions because they won't make it clear to you.

No

It have been nothing but a nightmare dealing with them. I would recommend them to no one.

Spectrum Mobile pros and cons

Pros

  • Great price on unlimited data plan

  • Unlimited talk and text on both plans

  • Millions of hotspots nationwide to reduce data usage

  • Multi-line discount

Cons

  • Only available to Spectrum internet customers

  • Only two plans offered

  • $20 extra per month if you cancel Spectrum internet

Spectrum Mobile cell phone plans

PlanNetworkMinutesTextsDataPrice
1GB DataVerizonUnltdUnltd1GB$14
2GB DataVerizonUnltdUnltd2GB$28
Unlimited DataVerizonUnltdUnltdUnltd$45

Verizon vs Spectrum Mobile Plan Comparison

Keep your Verizon phone, number & coverage: Save $420 per year

CarrierNetwork Coverage4G LTE DataPriceAnnual Cost
VerizonVerizon 4G LTEUnltd*$80/mo$960/yr
Spectrum MobileVerizon 4G LTEUnltd$45/mo$540/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$35/mo$420/yr

Spectrum Mobile Specs

Network:Verizon
Technology:CDMA
3G Bands:WiFi
Bring Your Phone:No
Keep Your Number:Yes
Contract:Yes
Credit Check:No
5G:Yes
Prepaid:Yes
Taxes/fees included:No
VoLTE:Yes
WiFi Calling:Yes
Visual Voicemail:Yes
Multi-line Discounts:No
Multi-month Discounts:No
International Roaming:Yes

Spectrum Mobile FAQs

What is Spectrum Mobile?

Spectrum Mobile is an MVNO that offers cheap prepaid cell phone plans.

Is Spectrum Mobile any good?

If you're looking for cheap cell phone service without compromising coverage, Spectrum Mobile will help you cut your phone bill significantly.

What cell towers does Spectrum Mobile use?

Spectrum Mobile operates on the nationwide Verizon 4G LTE & 5G network.

How much does Spectrum Mobile cost?

Spectrum Mobile offers a range of cheap cell phone plans starting at $14 per month.

Spectrum Mobile Info

Founded:2018
Headquarters:12405 Powerscourt Dr. St. Louis, MO 63131
Employees:10,001+
Customer Service:(833) 224-6603
Best carrier user ratings
RankCarrierNetwork(s)Avg. rating
1stReach MobileVerizon4.5
2ndGen MobileT-Mobile4.2
3rdUS MobileVerizon & T-Mobile4.1
4thTelloT-Mobile4
5thTingT-Mobile & Verizon4
6thTwigbyVerizon & Sprint3.8
7thWingAT&T, Verizon & T-Mobile3.5
8thh2o WirelessAT&T3.4
9thGood2Go MobileAT&T & T-Mobile3.4
10thMint MobileT-Mobile3.2