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Spectrum Mobile Reviews in 2021

Spectrum Mobile customer service ratings

Spectrum Mobile
Average Customer Rating1076 User Reviews
User Rating Distribution
5 Stars94
4 Stars22
3 Stars18
2 Stars49
1 Star893
Plans starting at:$14/mo
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Read 1,076 Spectrum Mobile user reviews

So Disappointing

So I went in to sign up for spectrum mobile because I already had the internet which is one of the requirements to have mobile service with them but when I go to sign up I get treated like a second-class citizen First my credit is ran without even being notified that there was a credit pull being done.. then the customer service rep precedes to tell me that I didn't qualify for financing which is confusing to me because my credit score is in the mid 700 so? That was weird... then after I decide to pay out right for the phone he tells me I can't have the phone that's currently in stock there that I have to wait till the phone is mailed out to me.. what kind of bullcrap, I have never heard off.. you want me to pay for a phone and then have to wait to get it in the mail when you have it in hand in stock ready to sell..no thank you I do not recommend Spectrum unless you want a headache and bad service... So disappointing

Customer service varies Among stores

Customer service was excellent at one store and the absolute worst in another.

I attempted to upgrade my phone under my current plan with spectrum at the Latham New York store and receive the absolute worst customer service. The sales associate was Incompetent and turned her frustration onto me. I asked to see the manager and rather than inquire as to what the problem was told me to leave the store and never come back in a loud voice and the presence of other customers in the store. The store manager and sales associate Should be severely reprimanded if not fired further absolute poor customer service and demeaning attitude

I left the Latham New York store and went to the Albany New York store in Colonie center. Here I was greeted in a friendly matter and was treated with the upmost respect by a sales associate named Malcolm Hinnant Malcolm arrange for my new phone to be ordered and when it arrived he happily was able to transfer my data from my existing phone to my new phone. He also helped me make sure my old phone was returned so I would receive the appropriate credit.

Spectrum should hire more people like Malcolm and less people like the store manager and associate at the Latham New York store

By the way I love my new phone it works perfectly Malcolm did an excellent job setting it up

Thank you for listening to my comments and I hope you take appropriate action to reward Malcolm and to reprimand the store manager in the Latham New York store


just terrible.......

My service reception&internet is terrible

Drop calls voice going in an out Bluetooth connection is bad internet is slow an buffering but yet I pay 300 plus a month for unlimited service but seems like I’m paying for limited service this is the worst service I’ve had on any mobile carrier scale 1-10 I give it a four very disappointed an dissatisfied


Service is fine but their policies are extremely outdated. If your bank happens to have a hiccup, there is a $25 fee for it. You heard me right, a $25 fee for any failed payment.

Service is fine, but they are absolute sharks. Find a different provider if you have the choice.

Terrible service, poor support, not a good option

I left TMobile due to inconsistencies in service, and this has been worse

It's cheap, good right? Until it stops working...

We bought in on the idea of a provider that works over the internet. I live in one of the cell coverage dead zones that only verizon provides basic coverage on. Verizon has become less than ideal with huge costs and terrible customer loyalty programs. So we switched. Spectrum's half the price, and unfortunately, works only half the time. Any time we travel, the phones lose the network and no longer function. Picture messages barely work at all and part of the time they won't call out or send text messages even with full internet coverage. Despite the selling point, if it can't see a tower, it will cease to function if it doesn't realize that the service is going to disappear and it needs to be wifi reliant, which happens wearily often.... Half price for half service... 2021 folks.... here's to the future....

no service without wifi

Random service at most frequented areas, no level of intelligent support, only way to make these people understand is to hold your money from them till they call (if they can), and hope they will fix your issue (probably not).


Rip off, deceitful practices, no many options

My wife and recently saw Spectrum Mobile offering mobile service at $15 per line per month. We have 5 lines and we thought that sounded great! My wife made the switch over the phone with a rep and the transition appeared smooth. Now, I will say we didn't read up on the details much but the rep DID NOT explain we were paying by the gig. We were looking forward to about a $100 phone bill, turns out it was $253! Again, I understand we didn't read up on it more so that's on me. The fact that the rep never mentioned the billing details is very disappointing! My wife called to fix the problem and they're really wasn't anything cost effective except going unlimited for $300 a month. So friends, beware and ask more questions because they won't make it clear to you.


It have been nothing but a nightmare dealing with them. I would recommend them to no one.

Spectrum Mobile pros and cons


  • Great price on unlimited data plan

  • Unlimited talk and text on both plans

  • Millions of hotspots nationwide to reduce data usage

  • Multi-line discount


  • Only available to Spectrum internet customers

  • Only two plans offered

  • $20 extra per month if you cancel Spectrum internet

Spectrum Mobile cell phone plans

Spectrum Mobile 1GB DataVerizonUnltdUnltd1GB$14
Spectrum Mobile 2GB DataVerizonUnltdUnltd2GB$28
Spectrum Mobile Unlimited DataVerizonUnltdUnltdUnltd$45

Verizon vs Spectrum Mobile Plan Comparison

Keep your Verizon phone, number & coverage: Save $420 per year

CarrierNetwork Coverage4G/5G DataPriceAnnual Cost
VerizonVerizon 4G & 5GUnltd*$80/mo$960/yr
Spectrum MobileVerizon 4G & 5GUnltd$45/mo$540/yr
*Don't waste money on unlimited data - Avg. data usage is only 3-5GBSavings$35/mo$420/yr

Spectrum Mobile Specs

3G BandsWiFi
Bring Your PhoneNo
Keep Your NumberYes
Credit CheckNo
Taxes/fees includedNo
WiFi CallingYes
Visual VoicemailYes
Multi-line DiscountsNo
Multi-month DiscountsNo
International RoamingYes

Spectrum Mobile FAQs

What is Spectrum Mobile?

Spectrum Mobile is an MVNO that offers cheap prepaid cell phone plans.

Is Spectrum Mobile any good?

If you're looking for cheap cell phone service without compromising coverage, Spectrum Mobile will help you cut your phone bill significantly.

What cell towers does Spectrum Mobile use?

Spectrum Mobile operates on the nationwide Verizon 4G LTE & 5G network.

How much does Spectrum Mobile cost?

Spectrum Mobile offers a range of cheap cell phone plans starting at $14 per month.

Spectrum Mobile Info

Headquarters12405 Powerscourt Dr. St. Louis, MO 63131
Customer Service(833) 224-6603
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