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Tello Reviews

Tello user ratings in 2020

Average Customer Rating72 User Reviews
User Rating Distribution
5 Stars42
4 Stars11
3 Stars5
2 Stars8
1 Star6
0 Stars0
Plans starting at:$8/mo
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Tello User Reviews

RecommendedCustomer service, plansNone

I've been really impressed with Tello. The phone works great, the customer service has gone to lengths to help me transition to Tello, and the cost is difficult, if not impossible, to beat! I definitely do not regret going with Tello. Highly recommended!

RecommendedValueNot as good connection

I love Tello but I only have one problem with the carrier which is that they use the Sprint (I guess T-Mobile now) network which isn't nearly as good of coverage as AT&T or Verizon. Most of the time I'm fine but if I'm in a rural area I get no reception.

RecommendedPricing, serviceNone

Super pleased with what Tello is doing. There are times where I hit a bad spot and get no service, but overall I tend to get good service for a super low price.

RecommendedWebsite, customer serviceNone

Would get 5 stars because of the friendly and helpful customer service and the user-friendly website but I have to dock a star because the coverage isn't too great in some areas (thanks to it being on the Sprint Network).

Not RecommendedNoneNo service

Not getting any service no matter where I go. I can't make calls or receive calls. 1 star.




Tello's prices can't be beat. Seriously have no complaints with the company.


Tello Mobile was easy to install on my iPhone X. Coverage is super strong too. App is pretty okay. Overall a great alternative to the big 4 providers


I told my friends I was only paying $10 a month and they didn't believe me until I showed them the bill. Now they all joined Tello's network. Thanks Tello for the great service.

RecommendedLower billsNone

I used one of the big-name carriers for several years before jumping onto the MVNO bandwagon. I would always struggle to get the multitude of issues I had with the carrier resolved. Anyway, I had had enough and after some research found Tello. I only had a single issue with Tello that customer service was so kind to help me through. You'll not go wrong if you get service from Tello.


Tello has everything I need for only a fraction of the cost of my old carrier. Your the best Tello!


It's such a great price for what I need! I can also change my plan easily if I need more data.

RecommendedNetwork, feesNone

Very satisfied. Happy with the network coverage. Great value for the money.

RecommendedCustomer serviceNone

Tello's customer support team is one of the best I've ever contacted. All team members are courteous and are quick to respond. They also don't leave until I am 100% satisfied.


Tello is always pushing to improve there services while keeping prices low which makes them an excellent carrier and one of the few that really cares about its customers.


Finally I have found a company with first-rate service. Tello is so great for the price! I wish I could give you guys 6 stars!!!


Coverage and reliability is amazing but I'm happiest with the reasonable cost.

RecommendedAffordable plansNone

Been a Tello subscriber for a little over two years now and have been very happy with their services.

RecommendedMonthly feesNone

Tello is great for kids. I got a phone for my grandson, and so far they've worked out quite well. The prices have remained the same and they always notify me when they charge me for the month.

RecommendedFlexibility, plan feesNone

I'm loving Tello!! It's so flexible and my bank account loves the prices. As someone who loves a great value, I can't recommend Tello enough!


Price is amazing but why I stay with Tello is the great service. Used them for years and have recommended so many friends to them.


Tello is the best MVNO in the US. I'm so happy that I swapped to Tello.

RecommendedMonthly feesNone

Tello is great for kids. I got a phone for my grandson, and so far they've worked out quite well. The prices have remained the same and they always notify me when they charge me for the month.

RecommendedGreat valueNone

This is a great deal and value.

RecommendedAffordable plansNone

Tello offers very affordable plans and prompt and courteous customer service. I would recommend Tello to anyone who don't want to waste hundreds of dollars on their cell phone bill.

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Tello FAQs

How do I switch to Tello?

Switching to Tello is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Tello. You can keep your old number. All you need to do is order a Tello SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Tello have network coverage in my area?

Tello is powered by Sprint, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to Sprint directly.

Can I keep my phone number when I switch to Tello?

Yes! It's easy to port your existing phone number to Tello during the activation process.

Can I bring my phone to Tello?

Yes! Most unlocked smartphones that have a SIM card slot will work with Tello. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Tello?

You can check your devices compatibility on the Tello website before you signup.

Is there a contract or credit check with Tello?

No. Tello works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Tello offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Tello plan and only pay for the data you actually use.

Does Tello offer family plans?

Tello plans are already extremely low-cost, so they do not offer further discounts for families.

How does Tello billing work?

Tello plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Tello allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Tello plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Tello allow tethering?

Yes, Tello allows tethering but it may depend on the plan you select, so you will need to check on the Tello website.

Does Tello offer international calling?

Yes, Tello includes calls to international countries, more information can be found on the Tello website before you sign up.

Does Tello have a refund policy?

Tello offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Tello website.

Who should switch to Tello?

Tello are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

Tello Network Specs

3G Bands:1900MHz
4G LTE Bands:2500MHz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Tello Company Info

Headquarters:4780 Ashford Dunwoody Rd, Suite A 236 Atlanta, GA, 30338 United States
Customer Service:(866) 377-0294
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
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