Tello Customer Reviews

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Tello Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star13 User Reviews

User Rating Distribution

5 Stars6
4 Stars3
3 Stars2
2 Stars2
1 Star0
0 Stars0
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1 Star2 Star3 Star4 Star5 StarRecommendedpricecustomer service (lacking)

here is the email I sent to them:

I am very concerned about what happened last week.

In order to keep my minutes, you require me to renew manually. I tried to, the way I always have, by phoning in a payment. Without notice, this time your staff asked a bunch of questions and said that they wouldn’t take my payment. I phoned at least ten times to pay you, with little luck.

Apparently, you’re doing things differently and you decided not to inform me. I was on my way out of town and it was the last day to pay without losing the minutes.

Your staff refused my payment, refused to let me speak with a supervisor several times, hung up on me, insisted that I “log on to my account,” retrieve a password that I never received by email, etc. ad nauseum.

I don’t have internet service and I do little business on the internet. Your staff insisted that they emailed me and “you need to log on to your account.”

The only thing that worked was when I phoned and shouted continuously for over fifteen minutes at your worker. They then decided to accept my payment, and they said that they won’t do it again until I learn their new regulations, rules, processes and payment procedures.

I requested an apology for the mistreatment. Your staff declined saying that didn’t do anything wrong.

The poor service and the large amount of time it took just to pay my bill has forced me to reconsider keeping your service.

Please offer a financial remedy and apology for the horrible experience I had with your staff last week while just conducting routine business like paying a bill.

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1 Star2 Star3 Star4 Star5 StarRecommendedPAYG is hard to beatNo Visual Voicemail on Moto G5+ running 8.1

Pay only for what you actually use!!

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1 Star2 Star3 Star4 Star5 StarNot RecommendedCheapCoverage

The customer service is a bit rude. They enforced me to fix a problem I couldn't handle. You know, I needed help from them because I couldn't solve the problem. The customer service wasn't helpful for me.

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1 Star2 Star3 Star4 Star5 StarRecommendedReasonably PricedNone

Paying for what I need and good data coverage? I can't say any bad things about this company.

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1 Star2 Star3 Star4 Star5 StarRecommendedReasonably PricedNone

Tello is easily the best low-priced phone service I've used in a long time. Not only is the cellular coverage decent but customer service is very friendly.

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1 Star2 Star3 Star4 Star5 StarRecommendedCheap PricesSlow Data Speeds

Tello is cheap, but their data speeds can be a little slow.

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1 Star2 Star3 Star4 Star5 StarRecommendedAffordable PricesNone

Excellent coverage with low monthly phone bills. It's perfect for me

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1 Star2 Star3 Star4 Star5 StarNot RecommendedAffordableMediocre Customer Support

Tello's customer support isn't the best. I got booted from chat support.

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1 Star2 Star3 Star4 Star5 StarRecommendedAffordable PricesNo Data Rollover

Tello is a fantastic alternative to the companies like T-Mobile. Their plans are very affordable. I just wish they offer data rollover.

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1 Star2 Star3 Star4 Star5 StarRecommendedUnbeatable PricesSpotty Coverage

The prices are unbeatable, but the coverage is sometimes a little spotty.

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1 Star2 Star3 Star4 Star5 StarRecommendedAmazing PricesNone

Tello focuses on customers rather than its profits. I can't recommend it enough!

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1 Star2 Star3 Star4 Star5 StarRecommendedUnbeatable PricesNone

I LOVE LOVE LOVE Tello! Its plans are convenitn and super cheap! I was paying $60 a month. Now I'm only paying $25 for a similar plan!

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer ServiceNone

Great customer service and it's cheap!

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Tello Network Specs & Info

Tello Network Specs

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Network:Sprint
Technology:CDMA
3G Bands:1900MHz
4G LTE Bands:2500MHz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Tello Company Info

Founded:2002
Headquarters:4780 Ashford Dunwoody Rd, Suite A 236 Atlanta, GA, 30338 United States
Employees:51-200
Customer Service:(866) 377-0294
Website:https://tello.com/
Wikipedia:https://en.wikipedia.org/wiki/Tello_mobile
Facebook:https://www.facebook.com/tellomobile/
Twitter:https://twitter.com/tellomobile

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