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Tello Reviews

Tello user reviews & ratings

Tello User Reviews

RecommendedReliable, wireless connectivitySpotty Sprint at home But wireless covers it

Have it almost 2 years. Happy

Not RecommendedCheap pricesSlow connection.

Not worth it. Moving to other carrier. When you exhaust the data. Even you upgrade to more data. Dataspeeds don't improve. I am stuck at 0.01Mbps. Avoid.

RecommendedWorks eastNo connection west of the missouri

I oit used all Sprint towers NOT, but west of the missouri no connections. So if you are going west of Omaha or KC don't expect coverage. LOL on a 5k trip through the mountains it only worked in Sheridan WY, wish they had a REAL coverage map! Works great if you're in the coverage area

Recommendedpricecustomer service (lacking)

here is the email I sent to them:

I am very concerned about what happened last week.

In order to keep my minutes, you require me to renew manually. I tried to, the way I always have, by phoning in a payment. Without notice, this time your staff asked a bunch of questions and said that they wouldn’t take my payment. I phoned at least ten times to pay you, with little luck.

Apparently, you’re doing things differently and you decided not to inform me. I was on my way out of town and it was the last day to pay without losing the minutes.

Your staff refused my payment, refused to let me speak with a supervisor several times, hung up on me, insisted that I “log on to my account,” retrieve a password that I never received by email, etc. ad nauseum.

I don’t have internet service and I do little business on the internet. Your staff insisted that they emailed me and “you need to log on to your account.”

The only thing that worked was when I phoned and shouted continuously for over fifteen minutes at your worker. They then decided to accept my payment, and they said that they won’t do it again until I learn their new regulations, rules, processes and payment procedures.

I requested an apology for the mistreatment. Your staff declined saying that didn’t do anything wrong.

The poor service and the large amount of time it took just to pay my bill has forced me to reconsider keeping your service.

Please offer a financial remedy and apology for the horrible experience I had with your staff last week while just conducting routine business like paying a bill.

RecommendedPAYG is hard to beatNo Visual Voicemail on Moto G5+ running 8.1

Pay only for what you actually use!!

Not RecommendedCheapCoverage

The customer service is a bit rude. They enforced me to fix a problem I couldn't handle. You know, I needed help from them because I couldn't solve the problem. The customer service wasn't helpful for me.

RecommendedReasonably PricedNone

Paying for what I need and good data coverage? I can't say any bad things about this company.

RecommendedReasonably PricedNone

Tello is easily the best low-priced phone service I've used in a long time. Not only is the cellular coverage decent but customer service is very friendly.

RecommendedCheap PricesSlow Data Speeds

Tello is cheap, but their data speeds can be a little slow.

RecommendedAffordable PricesNone

Excellent coverage with low monthly phone bills. It's perfect for me

Not RecommendedAffordableMediocre Customer Support

Tello's customer support isn't the best. I got booted from chat support.

RecommendedAffordable PricesNo Data Rollover

Tello is a fantastic alternative to the companies like T-Mobile. Their plans are very affordable. I just wish they offer data rollover.

RecommendedUnbeatable PricesSpotty Coverage

The prices are unbeatable, but the coverage is sometimes a little spotty.

RecommendedAmazing PricesNone

Tello focuses on customers rather than its profits. I can't recommend it enough!

RecommendedUnbeatable PricesNone

I LOVE LOVE LOVE Tello! Its plans are convenitn and super cheap! I was paying $60 a month. Now I'm only paying $25 for a similar plan!

RecommendedCustomer ServiceNone

Great customer service and it's cheap!

Tello FAQs

How do I switch to Tello?

Switching to Tello is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Tello. You can keep your old number. All you need to do is order a Tello SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Tello have network coverage in my area?

Tello is powered by Sprint, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to Sprint directly.

Can I keep my phone number when I switch to Tello?

Yes! It's easy to port your existing phone number to Tello during the activation process.

Can I bring my phone to Tello?

Yes! Most unlocked smartphones that have a SIM card slot will work with Tello. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Tello?

You can check your devices compatibility on the Tello website before you signup.

Is there a contract or credit check with Tello?

No. Tello works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Tello offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Tello plan and only pay for the data you actually use.

Does Tello offer family plans?

Tello plans are already extremely low-cost, so they do not offer further discounts for families.

How does Tello billing work?

Tello plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Tello allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Tello plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Tello allow tethering?

Yes, Tello allows tethering but it may depend on the plan you select, so you will need to check on the Tello website.

Does Tello offer international calling?

Yes, Tello includes calls to international countries, more information can be found on the Tello website before you sign up.

Does Tello have a refund policy?

Tello offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Tello website.

Who should switch to Tello?

Tello are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

Tello Network Specs

3G Bands:1900MHz
4G LTE Bands:2500MHz
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Tello Company Info

Headquarters:4780 Ashford Dunwoody Rd, Suite A 236 Atlanta, GA, 30338 United States
Customer Service:(866) 377-0294
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
The Best Prices on the Best NetworksAll low-cost carriers are powered by the major US networks
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