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Spectrum Internet Reviews

Spectrum user reviews & customer ratings

Average Customer Rating47 User Reviews
User Rating Distribution
5 Stars10
4 Stars8
3 Stars6
2 Stars6
1 Star17
0 Stars0

Spectrum User Reviews

Not RecommendedSometimes it worksCustomer service hands down.

They do not care if you have problems or are a high paying customer they are rude and have even sent me a envelope with return address to return the modem when I complained. Worst company on earth because its available where people dont have a choice. And they know it.

RecommendedThe Internet Service, The Tech was will informedNone

The Tech was will informed and did a great Job and followed our wishes for PPE, Joshua was very professional and my wife and I was very please with the job he did.

Not RecommendedNothingKeeps on loosing connection

For almost $90 a month, it’s the worst internet service I have ever had. Just tonight it has lost connection 6 times. As the only provider in my area I have no choice, but as soon as AT&T puts fiber in, I will be switching.

RecommendedConnectivity Sometimes it blacks out

Idk about you guys but I haven’t really had issue with spectrum. I was thinking of switching to spectrum mobile but I have read a lot of bad reviews.

Not RecommendedNothingIt’s the only provider available besides satellite

They suck. I pay for 200 mps but usually get around 15

Not RecommendedNothingInternet Service

I have had the most horrific experience with Spectrum, please avoid this Company!! Internet Service is sub par, I haven't had consistent service for quite some time and their response? "We're in the middle of a pandemic so everyone is having the same problem." WHAT??? I'd say for that reason your service should be most reliable! Again such an awful experience, do yourself a favor and avoid Spectrum like the plague!!

Not RecommendedFalse advertisingFraud and extortion

Spectrum forces customers to upgrade to their 400 Mbs plan to achieve 10-17 Mbs (when you're lucky). Their customer service reps lie constantly. I've had 2 technicians come to the house during COVID-19 and now they want to send a third. They constantly report that the signal is "out of range" and can't fix it. It constantly drops and if you need a continuous signal for more than 15 minutes you have to use your cell phone's hot spot. Worst of all is that they commit fraud and even extortion to people who want even the minimal internet speeds. Pay more or you get NOTHING for your money. Wait times for technicians is over a week. Wait times for tech support is at least 1 hour. What a horrible shameful company that is nothing but ignorance, lies and excuses. They need to be investigated by the FCC and ICC. Stay away!

Not RecommendedNot a thing..too expensive Prices and programs


Not RecommendedNothingEverything

I was told 2 years ago that the plan i was on and no longer available and if i made any change to my account. I would be put on a "Spectrum Plan" that was almost double. So i decided not to make any changes and keep. Since then my service has gone up almost 80.00 a month and when i called to find out my options. Their customer service rep told be to go BUY a Roku or any other service and to get rid of their cable service. To say I was stunned is an understatement. Then he said, take it or leave, we(Spectrum) don't care

Not RecommendedThey are the only real game in town.Lies

I was told 2 years ago if I changed my plan from the time Warner version to spectrum my rate would go up about $10 and never increase again for TV and internet. And I would get up to 200 mbs, stupid me. "Up to " read, never more and mostly less. In honesty it does get to 200 mbs I'd say about 10 % of the time. Rest of thime it's 30 to 50 mbs. And my rate wen up another $10, 2 months later. If there was a good alternative is change tomorrow.

Not Recommendedput on hold and fasle priceswanted to start new account for moving - extra fee

I wanted to transfer service but rep wanted extra fees. I canceled service and went with AT&T.

Not Recommendednaddainconsistent internet speed.....advertise 100mbps?

keep dropping signal or lower mbps.... tonite 26.??? other times 65 or even 85???

Not RecommendedBeen in business for a long time.Slow, undependable internet, high bills.

Cancelling service after 30+ years of poor quality service, and still getting billed for the next month that they know I won't be getting service for. That's the thanks they give those who have overpaid them for a lifetime. Amazed at the huge improvement in quality with my new provider, who is billing about 1/3rd of what Spectrum did.

Not RecommendedNothingEverything

This is an absolutely horrible and shady company, STAY AWAY! The service is shaky at best, its kinda funny how they used to play all these commercials about how DirectTV was so unreliable but for some reason they are not playing those any longer. Could it be because their service SUCKS? I constantly have interruptions in service both for my TV and Internet, the internet slows down to well under 30mbs (supposed to be 100mbs min) and they pull other shady stuff. For example try to watch TV when you are not on their internet, you will only get the Basic channels, nothing worth watching really. The other channels are only available when you are at home. Then the app is a whole another story, if you do not have a keyboard on something like oh I dunno an XBox or Roku TV guess what? You CAN NOT USE THE APP AT ALL, they conveniently forgot to allow for entry of UPPERCASE letters, so there is no way to enter a valid username and password to login, without logging in you can not use the app... hmmm.... Interesting huh? I wonder if it has anything to do with what I saw last time I had to go pay my bill, there were well over a dozen people returning the cable boxes, they are making the app unusable so you have to rent the boxes, ITS A SCAM! Please everyone its well past time we start to fight back against these companies, drop them and as much as it pains me to say this, go with AT&T at least they attempt to deliver on promises, Charter is here for one thing, your money and they don't care what they do to get it.

Not RecommendedThat is not the worst company around.Charges too high for what they offer.

Spectrum services have gotten worst over time in my experience. They need more competition. Is the government listening?

Not RecommendedAbility to stream Cannot solve problem over internet

Streaming erratic and cannot get an answer from Spectrum....confusing websites with no answers.

Not RecommendedNot muchprice

No local channels , picture keeps freezing

Not RecommendedNoneBad customer service.

I inquired about internet service but representative had already started service without my permission. I was surprised to see the email saying that service is started.

I had to call customer service and it took 1hr 30min to reach a representative. Even service representative was not knowledgeful.

Not RecommendedWhen streaming content have constant delays while Internet

Constant. Spooling while streaming content.

Not RecommendedNot much..since no longer TimeWarnerInternet speed net what they promised!

Problem with their box, shuts off. Have to reset TV almost daily. $200 Monthly rate is very high for basic package. We are checking for antenna & will drop. I don’t think they care about seniors either. So disappointed with TW selling out to Spectrum/Charter..just knew they would increase cost & decrease service.

Recommendednothingtoo expensive


Not RecommendedVery Angry!The Company Morals. Always a leadership issue.

They advertised an internet price that was competitive. When I called to sign up the sales man manipulated and pushed me into signing up for a trial TV internet combo and told me I could cancel the TV package at any point. He did this knowing that I don't own a TV and knowing it was against my will. When I canceled the TV package I was not able to get the advertised price for internet because it is a promotional package and I waisted that on the TV package. Now I am paying one and a half times as much as I should be paying and no one will do anything about. Companies with poor morals need to be avoided at all cost so that they don't keep growing.

Not RecommendedStore close by to exchange equipment.Customer service has very limited knowledge a

Was going to switch my TWC acct..wanted the gold package was quoted a price.asked what it would be after the 1st year...they put me on hold he came back with $179.00 put me thru to person that does the tech side..he added everything and then said and monthly it will be $249.00...1.C.S. Quoted me a price for 1st time customer..

Needless to say I will keep my TWC package..when it gets pricy enough to get rid of it I will chop a few trees down and switch back to satellite.

Not RecommendedNothing Nothing good about spectrum over priced

Worse service that Ive had in 30 yrs... my advice to others find another sercive


The ultimate corporate Bully

The ultimate corporate Bully! Spectrum/Charter/Time Warner, whatever you want to call them, I call them greedy inflexible corporate bullies. They think their you know what don't stink, they constantly run misleading promotions only to be able to stick it to you with continuously higher rates. I recently suffered some financial hardship and got behind by one month but always managed to make payments so I would not be more than 2 months past due. EVERY month they constantly threaten to shut your service off with no flexibility to work with cooperative good paying customers. They are corporately heartless! DO NOT USE THEM if possible. Look at all other options that offer respectful people and work with someone who cares about their customers.

Their constant badgering phone calls and emails threatening to cut off my service has caused me mental distress to the point I had to see a therapist because I became so anxious due to their tactics. THEY SIMPLY DO NOT CARE ABOUT YOU. They only want your money to sign up and that's when their nice. After that, your scum to them. If I had the time and energy, I would organize a protest in front of their offices in San Diego condemning their business practices. Awful company

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Spectrum Internet FAQS

How much does Spectrum Internet cost a month?

Spectrum Internet prices start at $44.99 per month. The pricing varies depending on your area, the download speed, and whether you bundle it with other services.

Is Spectrum Internet available in my area?

To check if Spectrum Internet is available in your area, you can use our Internet provider by zip code tool.

Is Spectrum Internet cheaper if you bundle it with TV or landline?

Yes. Spectrum bundle deals offer better overall value if you buy more than one service.

Does Spectrum Internet service include WiFi?

Yes. Spectrum Internet service includes WiFi.

What Internet speeds does Spectrum offer?

Spectrum offers Internet speeds from 100 Mbps - 400 Mbps. The speed you actually recieve will depend on your area and the plan you choose.

How do I get a Spectrum Internet discount?

Always compare Internet deals from multiple providers to ensure you get the best deal. When you call to order Spectrum Internet, always ask if they have any special deals or promotions running. Also, if you bundle Spectrum Internet with other services you will always get better overall value for money.

Spectrum Specs

States Covered:46 states
Population Covered:102.5M
Connection Type:Cable & fiber
Internet Speeds:100-1000Mbps (varies by area)
TV Channels:300+
On Demand Library:20,000+
4K Channels:No

Spectrum Company Info

Company Name:Charter Communications
Headquarters:12405 Powerscourt Dr. St. Louis, MO 63131
Customer Service:1 (833) 267-6094
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
Call Spectrum now: (888) 495-3456