Spectrum Customer Reviews

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Spectrum Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star23 User Reviews

User Rating Distribution

5 Stars9
4 Stars7
3 Stars5
2 Stars1
1 Star1
1 Star2 Star3 Star4 Star5 StarNot RecommendedCORPORATE BULLYSEVERYTHING

The ultimate corporate Bully

The ultimate corporate Bully! Spectrum/Charter/Time Warner, whatever you want to call them, I call them greedy inflexible corporate bullies. They think their you know what don't stink, they constantly run misleading promotions only to be able to stick it to you with continuously higher rates. I recently suffered some financial hardship and got behind by one month but always managed to make payments so I would not be more than 2 months past due. EVERY month they constantly threaten to shut your service off with no flexibility to work with cooperative good paying customers. They are corporately heartless! DO NOT USE THEM if possible. Look at all other options that offer respectful people and work with someone who cares about their customers.

Their constant badgering phone calls and emails threatening to cut off my service has caused me mental distress to the point I had to see a therapist because I became so anxious due to their tactics. THEY SIMPLY DO NOT CARE ABOUT YOU. They only want your money to sign up and that's when their nice. After that, your scum to them. If I had the time and energy, I would organize a protest in front of their offices in San Diego condemning their business practices. Awful company

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1 Star2 Star3 Star4 Star5 StarRecommendedcablevisspectrum internet

Charter Spectrum TV covers a broad range of channels. That means that you

don't need to worry about whether your favorite channel will be available or not. All the popular cable channels are listed on the menu.

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1 Star2 Star3 Star4 Star5 StarRecommendedInternet speedsNone

Considering we are a family of four and are very heavy on streaming our internet with Netflix and gaming the internet speed is great, sometimes it lags slightly but not very often.

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1 Star2 Star3 Star4 Star5 StarRecommendedEasy and convenient installationNone

Due to moving I signed up for Charter and was given an installation date. I moved into my property earlier than expected and would have had to wait another 2 weeks for my installation, but the rep I spoke to managed to move it forward and it was done within 3 days.

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1 Star2 Star3 Star4 Star5 StarRecommendedPackage CostsTechnical Problems

The cost of the service may be cheap, but that's why you pay for what you get. I am on the phone to charter AT LEAST twice a month with problems and each time they come up with a different excuse.

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1 Star2 Star3 Star4 Star5 StarRecommendedTechnical Support teamNot the cheapest

Charter's packages are a little bit pricy, but I have been with them for 2 years now and have found them to be one of the best with customer and tech support. Any time there are any issues, and that is very rare, a tech support rep can normally guide me through any fixes.

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer service repsUnreliable service

You can't fault the customer service from Charter and that clearly is a priority for them. Now down to the bad bit...the TV service and DVR are very unreliable. It can sometimes take 10 minutes to just get the TV guide up, and they can't seem to fix the issue. Still waiting....

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer service repsUnreliable service

You can't fault the customer service from Charter and that clearly is a priority for them. Now down to the bad bit...the TV service and DVR are very unreliable. It can sometimes take 10 minutes to just get the TV guide up, and they can't seem to fix the issue. Still waiting....

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1 Star2 Star3 Star4 Star5 StarRecommendedNever on holdNone

Perfect service form Charter. They answer their phone straight away and installation took place quickly and technician advised me when he was on the way and turned up on time. So far so good!

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1 Star2 Star3 Star4 Star5 StarRecommendedGood Customer ServiceNone

I did not want to cancel my charter internet as I love the service and have never had a problem, but moving to an area that is not covered I had no choice. I expected it to take a long time, but Charter were brilliant with the cancellation, no hassles at all. As soon as I can I will be back!

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer ServiceNone

Fantastic customer service from Charter! When my original promotional price was due to expire they contacted me to go through my options and costs. Much better then most providers who won't tell you and hope you don't notice your bill has increased!

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1 Star2 Star3 Star4 Star5 StarRecommendedTech SupportNone

Tech support is brilliant! Anytime I have had any issues they can walk me through and explain things in simple terms so I can understand! Problems fixed without having to send out a technician. Anytime they do have to send someone out it is normally within 24 hours.

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1 Star2 Star3 Star4 Star5 StarRecommendedInternet speedsNone

Considering we are a family of four and are very heavy on streaming our internet with Netflix and gaming the internet speed is great, sometimes it lags slightly but not very often.

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1 Star2 Star3 Star4 Star5 StarRecommendedTechnical Support teamNot the cheapest

Charter's packages are a little bit pricy, but I have been with them for 2 years now and have found them to be one of the best with customer and tech support. Any time there are any issues, and that is very rare, a tech support rep can normally guide me through any fixes.

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer ServiceNone

Fantastic customer service from Charter! When my original promotional price was due to expire they contacted me to go through my options and costs. Much better then most providers who won't tell you and hope you don't notice your bill has increased!

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1 Star2 Star3 Star4 Star5 StarRecommendedNever on holdNone

Perfect service form Charter. They answer their phone straight away and installation took place quickly and technician advised me when he was on the way and turned up on time. So far so good!

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1 Star2 Star3 Star4 Star5 StarRecommendedPackage CostsTechnical Problems

The cost of the service may be cheap, but that's why you pay for what you get. I am on the phone to charter AT LEAST twice a month with problems and each time they come up with a different excuse.

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1 Star2 Star3 Star4 Star5 StarRecommendedTech SupportNone

Tech support is brilliant! Anytime I have had any issues they can walk me through and explain things in simple terms so I can understand! Problems fixed without having to send out a technician. Anytime they do have to send someone out it is normally within 24 hours.

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1 Star2 Star3 Star4 Star5 StarRecommendedEasy and convenient installationNone

Due to moving I signed up for Charter and was given an installation date. I moved into my property earlier than expected and would have had to wait another 2 weeks for my installation, but the rep I spoke to managed to move it forward and it was done within 3 days.

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1 Star2 Star3 Star4 Star5 StarRecommendedGood Customer ServiceNone

I did not want to cancel my charter internet as I love the service and have never had a problem, but moving to an area that is not covered I had no choice. I expected it to take a long time, but Charter were brilliant with the cancellation, no hassles at all. As soon as I can I will be back!

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1 Star2 Star3 Star4 Star5 StarRecommendedCustomer repsUntrained technitians

The only good thing is the customer service and the reps at the end of the phone. When I had an issue with my internet they sent a tech guy out to fix it, he was rude and was unhelpful and made the problem worse. When I called back the support team, the guy I spoke to talked me through a couple of things to try and eventually we fixed it, with then help of the support agent over the phone.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedCustomer ServiceSpeeds

I have been with Charter internet for about 6 months and not once have I ever experienced the advertised speeds. The customer agents may be friendly, but that doesn’t make my internet speed any faster! I will be moving as soon as I can leave my contract.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedFriendly customer serviceUnreliable internet

The worst thing when you rely on your internet connection is to be stuck in a contract with a company who’s service is totally unreliable and never get the speeds you were promised. That is Charter. Don’t let the packages and prices fool you. If you need reliability go elsewhere.

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