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Red Pocket Mobile Reviews

Red Pocket Mobile user reviews & ratings

Red Pocket Mobile User Reviews

RecommendedAccess to all networksSetup instructions are confusing

Red Pocket is the best bang for your buck. You'll have access to all of the carriers. Almost everything worked as expected and the one issue I had the customer service rep effectively helped me. The only issue is that the setup instructions are confusing.

Not RecommendedNoneSignal is terrible

I feel ripped off! The signal is terrible so I guess you get what you pay for. Avoid RedPocket if you want good phone service.

Not RecommendedNoneUnlimited plan not unlimited

The unlimited plan is such a sham. They will cut you off from your data if you use too much not even throttle!

RecommendedCustomer service is knowledgeableNone

Been paying for Red Pocket for 2 yrs now and it continues to be the best decision I ever made. The phone is great and the customer support is knowledgeable and friendly. They make sure the service stays running smoothly for me. I wholeheartedly recommend Red Pocket!

Not RecommendedNoneNo service, refuses to refund

I go fishing often in a rural area and even though the coverage map said I was covered. Turns out there was no SERVICE and when I tried to get a refund they refused. Don't go with these thiees.

Not RecommendedNoneYou'll be cut off

Unlimited isn't unlimited! RED POCKET WILL COMPLETELY CUT YOU OFF! Red Pocket will cut you off for heavy usage. I got cut off when the company thought I was texting too much. I didn't even get a warning!

RecommendedInexpensiveNone

This has been the best provider I've ever used! Thank goodness Red Pocket exists! It saves me $100s each year!

RecommendedCustomer service, cheapTechnical issues

I keep having technical issues but the customer service has been very friendly and helpful. It's also a cheap service.

Not RecommendedNoneCustomer service, poor reception

It took a whole week to get my sim card. Constantly get zero and one bars in my own house. Customer service has been very useless and unable to solve my problems. Strangers keep texting me and I get a lot of spam. I feel like they sold my number to marketers.

RecommendedAwesome pricesNone

RED POCKET PRICING IS AMAZING!!!!! LOVE THIS SERVICE!!!

RecommendedReliable serviceSpam calls are constant

Good service but I've been getting a lot of spam calls.

Not RecommendedNoneMisinforms customers

I would give Red Pocket 0 out of 5 stars if I could but here are just a few issues I have with the company: they sell you a cheap plan thanks to a promotion but they already pulled it right in the 2nd month because I "used too many minutes." I purchased unlimited minutes so why am I not getting unlimited minutes? Don't call it unlimited then!

Not RecommendedNoneCustomer service

Listen when I say that the customer service for Red Pocket is some of the worst I've ever seen.

Not RecommendedNoneThrottled speeds

My data speeds always seem to be throttled. What gives? Moving onto another provider.

RecommendedVery good network coverage, affordableNone

Excellent provider. Very good network coverage and affordable pricing.

RecommendedVerizon network, half priceNone

Verizon service for over half the price is why I signed up for Red Pocket and the switch has been worth it so far. Thanks Red Pocket!

Not RecommendedpricingI can't call international, they don't fix it

bad customer service, 40 min waiting and they are still not able to fix it, I'm done

RecommendedImproving reliabilityNetwork reliability needs work

Been slowly getting better. Had issues at first but now I can actually send pics to my friends from my phone.

RecommendedOkay service, cheapNeeds improved network

It's decent service and network but not the best.

RecommendedGreat valueMediocre customer service

This is a great value! Just be prepared for the a mediocre customer service experience when you need to call them about registration and renewing your plan.

RecommendedPrice, annual planNothing? Never had an issue yet

I haven't had any problems with RedPocket at all. Hell, I even had customer service wait on ME while I was on another live customer chat trying to get my number ported there. Yes, they waited on me in real time. The service is fine and I have not had a single issue with them so far.

I feel like MoneySavingPro keeps attracting those who only have problems, and as a result, lots of MVNOs end up with bad reviews, even if that's not the full picture.

Not RecommendedGood service when all is well.Terrible, terrible, terrible customer service.

I've wasted HOURS trying to resolve simple issues cause by their billing system. You can wait forever on either chat or voice responses. Red Pocket's portal providing 'wait' times is a cruel joke. Starts off with '12 minutes', five minutes later it jumps to '17 minutes' and goes back and forth like that for up to 45 minutes (today), and even more. I'm still WAITING! Phone is as bad or worse, and then no help when you get hold of a human. I get the impression customer service if one tiny person in a 60 square foot office in Mumbai. I am paying more to change my provider! Life's too short to try to deal with such an insane system!

Not RecommendedGSM sim works fine with iphone 5s.Many, many issues with iphones 6plus and 11 Pro.

Hours spent with customer service. Very polite and apologetic but were unable to resolve voicemail notifications not showing up and iphone messenger not showing "blue" messages when sent from another iphone. Very frustrating when I was disconnected from customer service several times, probably were hung-up on. Red Pocket Verizon sim (from another phone) worked almost flawlessly.

Not RecommendedpriceUnable to get CDMA service requested from ebay

Got unusable GSM sim from provider when CDMA requested. Hours on the phone to RP to no avail - they just kept referring to ebay and would not provide activation code for existing CDMA sim. Working with RP was a living hell.

RecommendedCheaper, OptionsCustomer Service/Tech Support Lip Service

Could make calls and text, but when it comes to issues it took several emails before I got someone's attention, but then only lip service.

Red Pocket Mobile FAQs

How do I switch to Red Pocket Mobile?

Switching to Red Pocket Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Red Pocket Mobile. You can keep your old number. All you need to do is order a Red Pocket Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Red Pocket Mobile have network coverage in my area?

Red Pocket Mobile is powered by AT&T, T-Mobile, Verzion, Sprint, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to AT&T, T-Mobile, Verzion, Sprint directly.

Can I keep my phone number when I switch to Red Pocket Mobile?

Yes! It's easy to port your existing phone number to Red Pocket Mobile during the activation process.

Can I bring my phone to Red Pocket Mobile?

Yes! Most unlocked smartphones that have a SIM card slot will work with Red Pocket Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Red Pocket Mobile?

You can check your devices compatibility on the Red Pocket Mobile website before you signup.

Is there a contract or credit check with Red Pocket Mobile?

No. Red Pocket Mobile works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Red Pocket Mobile offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Red Pocket Mobile plan and only pay for the data you actually use.

Does Red Pocket Mobile offer family plans?

Red Pocket Mobile plans are already extremely low-cost, so they do not offer further discounts for families.

How does Red Pocket Mobile billing work?

Red Pocket Mobile plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Red Pocket Mobile allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Red Pocket Mobile plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Red Pocket Mobile allow tethering?

Yes, Red Pocket Mobile allows tethering but it may depend on the plan you select, so you will need to check on the Red Pocket Mobile website.

Does Red Pocket Mobile offer international calling?

Yes, Red Pocket Mobile includes calls to international countries, more information can be found on the Red Pocket Mobile website before you sign up.

Does Red Pocket Mobile have a refund policy?

Red Pocket Mobile offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Red Pocket Mobile website.

Who should switch to Red Pocket Mobile?

Red Pocket Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

Red Pocket Mobile Network Specs

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Network:AT&T, T-Mobile, Verzion, Sprint
Technology:CDMA & GSM
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Red Pocket Mobile Company Info

Founded:2006
Headquarters:2060-D Avenida De Los Arboles Ste 288 Thousand Oaks, CA 91362-1376
Employees:51-200
Customer Service:(888) 993-3888
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
The Best Prices on the Best NetworksAll low-cost carriers are powered by the major US networks
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