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Red Pocket Mobile Reviews & Ratings

Red Pocket Mobile customer ratings in 2021

Red Pocket
Average Customer Rating63 User Reviews
User Rating Distribution
5 Stars26
4 Stars7
3 Stars6
2 Stars9
1 Star15
Plans starting at:$10/mo
View Plans

Read 63 Red Pocket user reviews

Doesn't always work!

I ordered the sim card & a year service off ebay.I had a cricket(att) compatable phone.I was looking to save some money.I had talked to a tech on the phone & twice on the chat on the internet.They made me put all kinds of codes in my phone,which was very complicated.Kept,telling me to turn off phone for 20 minutes without sim & then turn it back on.Nothing they had me do would work.I have went thru several phone services & none have been this complicated! Ultimately,I was told, if I try in the morning, again after taking the sim card out & back in,& it doesn't work,I may have to get another phone.My phone was just bought in 2020


Using Red Pocket GSMA (AT&T). Data speeds are noticeably slower than other carriers I’ve had. Coverage is good. Customer service is easy to reach but they can’t or won’t do much if you have an issue. They have sales/discounts a few times a year. I wouldn’t pay full price.

Aren't interested in getting new customers

Read about there service. Price sounded great and they claimed any phone will work with any network. They never send a Sim card even if you order next day service. I'm not sure if they're a real company. All positive reviews I assume are upper levels of their ponzi scheme. DON'T THROW AWAY YOUR MONEY

Zero support

After having the service for a few months started to not get calls and dropping calls could not even use the phone. Support was no help and had to contact Verizon and so my business line was down for more than a week.

SIM Card Delivery and Contacting Customer Service

Paid for 2-3 day priority shipping. Tracking stated label was created, but they couldn't be bothered to actually mail it. Spent hours with customer service trying to resolve the problem and was hung up on twice so I had to re-explain the problem multiple times. Ended up cancelling everything entirely. Very frustrating and will not get the time I spent back. If you can get it work out, great. Considering you can get better plans for $1-2 a mo, I would go elsewhere.

Data isn't unlimited

Don't believe Red Pocket! They're very misleading! The data is NOT unlimited. When you go over your data cap, you're not able to check anything: Twitter, Facebook, nothing!


Couldn't be a better service! Works perfectly at a low cost!

Great coverage, cheaper bill

I can't even tell that I switched over from Verizon! Except for a cheaper bill of course!

Customer service, prices

Good customer service, good prices, but low signal in some areas near me.

Perfect service

Perfect service! I get exactly what I'm paying for!

Huge savings, support

I felt that I was throwing away $85 every month for a service I barely use. I only used 1GB of data, if that. When I learned about Red Pocket I switched immediately! Support's great and I save hundreds every year.

Great deal

WOW! This is such a great deal! Can't believe they're selling these plans for so cheap!!!

Customer support, cheap, great service

Red Pocket has great cell service, customer support and pricing! We save so much and we have great service.

Customer service

Other companies pay attention to Red Pocket's customer service! A+++++++ work! They are patient and polite and walked me through every step of activating my phone.

Terrible service

Service is terrible. Long waiting times, takes 30+ minutes to get a hold of a representative. We still can't get anyone to fix our network issues for us.


I wish I could give these guys 0 stars because I would. Managed to get a refund but service was really bad. When I tried to contact support about it, all they did was give me scripted answers that don't even work. Went to Ultra Mobile instead.

Smooth process, service

I switched from Verizon to Red Pocket. The process went overall smoothly. It's hard to beat unlimited talk and text and a few gigs of data for the price they offer!

Customer care

Customer care is really bad and do nothing to help.

Cost effective

Carrier is great all around and is very cost effective.

Cheap, good service

I've had an incredible experience with RedPocket Mobile. I wanted a cheaper carrier that also had Verizon's network and so I adopted RedPocket. So far I have yet to be disappointed. Number ported easily, customer service is excellent.

Great value, network

Red Pocket is a great value, almost impossible to beat. You can get any major network with Red Pocket. Everything works smoothly. Customer support is friendly and good at what they do. The one gripe I would have is the fact that the instructions are difficult to understand.

Not as advertised

Red Pocket is a scam of a company. Never got what was advertised! VoLTE and WiFi calling doesn't work. Their coverage is awful despite them supposedly being on Verizon's network. Can't even make calls half the time. They don't even want to spend the time to fix their broken service!


The pricing is great! I thought I wouldn't get the best service for what I was paying but I was wrong! The service is actually quite good!

Coverage, cost, customer service

Red Pocket is AMAZING! I jumped around a few carriers - Unreal Mobile, Ting, and Metro - and all of them were really bad. I almost gave up but decided to give Red Pocket a go. But turns out Red Pocket is REALLY REALLY good! Coverage, pricing, customer service are all fantastic.

Lower bills, tech support

Red Pocket is amazing! Just got my friends to try the service because I couldn't stop raving about it. Online tech support is great, the service is high tier, and the bills are so, SO much lower compared to AT&T and Verizon!

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Red Pocket Network Specs

Network:AT&T, T-Mobile, Verzion, Sprint
Technology:CDMA & GSM
Bring Your Phone:Yes
Keep Your Number:Yes
Credit Check:No
Taxes/fees included:No
WiFi Calling:No
Visual Voicemail:No
Multi-line Discounts:Yes
Multi-month Discounts:Yes
International Roaming:Yes

Red Pocket Company Info

Headquarters:2060-D Avenida De Los Arboles Ste 288 Thousand Oaks, CA 91362-1376
Customer Service:(888) 993-3888
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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