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Red Pocket Mobile Reviews

Red Pocket Mobile user ratings in 2021

Red Pocket Mobile
Average Customer Rating59 User Reviews
User Rating Distribution
5 Stars26
4 Stars7
3 Stars5
2 Stars9
1 Star12
Plans starting at:$10/mo
View Plans

Read 59 Red Pocket Mobile user reviews

SIM Card Delivery and Contacting Customer Service

Paid for 2-3 day priority shipping. Tracking stated label was created, but they couldn't be bothered to actually mail it. Spent hours with customer service trying to resolve the problem and was hung up on twice so I had to re-explain the problem multiple times. Ended up cancelling everything entirely. Very frustrating and will not get the time I spent back. If you can get it work out, great. Considering you can get better plans for $1-2 a mo, I would go elsewhere.

Data isn't unlimited

Don't believe Red Pocket! They're very misleading! The data is NOT unlimited. When you go over your data cap, you're not able to check anything: Twitter, Facebook, nothing!

Low-cost

Couldn't be a better service! Works perfectly at a low cost!

Great coverage, cheaper bill

I can't even tell that I switched over from Verizon! Except for a cheaper bill of course!

Customer service, prices

Good customer service, good prices, but low signal in some areas near me.

Perfect service

Perfect service! I get exactly what I'm paying for!

Huge savings, support

I felt that I was throwing away $85 every month for a service I barely use. I only used 1GB of data, if that. When I learned about Red Pocket I switched immediately! Support's great and I save hundreds every year.

Great deal

WOW! This is such a great deal! Can't believe they're selling these plans for so cheap!!!

Customer support, cheap, great service

Red Pocket has great cell service, customer support and pricing! We save so much and we have great service.

Customer service

Other companies pay attention to Red Pocket's customer service! A+++++++ work! They are patient and polite and walked me through every step of activating my phone.

Terrible service

Service is terrible. Long waiting times, takes 30+ minutes to get a hold of a representative. We still can't get anyone to fix our network issues for us.

Service

I wish I could give these guys 0 stars because I would. Managed to get a refund but service was really bad. When I tried to contact support about it, all they did was give me scripted answers that don't even work. Went to Ultra Mobile instead.

Smooth process, service

I switched from Verizon to Red Pocket. The process went overall smoothly. It's hard to beat unlimited talk and text and a few gigs of data for the price they offer!

Customer care

Customer care is really bad and do nothing to help.

Cost effective

Carrier is great all around and is very cost effective.

Cheap, good service

I've had an incredible experience with RedPocket Mobile. I wanted a cheaper carrier that also had Verizon's network and so I adopted RedPocket. So far I have yet to be disappointed. Number ported easily, customer service is excellent.

Great value, network

Red Pocket is a great value, almost impossible to beat. You can get any major network with Red Pocket. Everything works smoothly. Customer support is friendly and good at what they do. The one gripe I would have is the fact that the instructions are difficult to understand.

Not as advertised

Red Pocket is a scam of a company. Never got what was advertised! VoLTE and WiFi calling doesn't work. Their coverage is awful despite them supposedly being on Verizon's network. Can't even make calls half the time. They don't even want to spend the time to fix their broken service!

Pricing

The pricing is great! I thought I wouldn't get the best service for what I was paying but I was wrong! The service is actually quite good!

Coverage, cost, customer service

Red Pocket is AMAZING! I jumped around a few carriers - Unreal Mobile, Ting, and Metro - and all of them were really bad. I almost gave up but decided to give Red Pocket a go. But turns out Red Pocket is REALLY REALLY good! Coverage, pricing, customer service are all fantastic.

Lower bills, tech support

Red Pocket is amazing! Just got my friends to try the service because I couldn't stop raving about it. Online tech support is great, the service is high tier, and the bills are so, SO much lower compared to AT&T and Verizon!

Customer service

Customer service is really pleasant to work with. They also are incredibly responsive.

Service

It's everything anyone would need at just a fraction of the major carrier's prices!

Customer support agents

While the setup for Red Pocket wasn't 100% perfect, the support agents were so knowledgeable and nice enough to walk me through the process. Great start to the service so far!

Service

The service is great, but the customer service wait times are terrible. Sometimes I had to contact customer service but it would take over 30 minutes to speak with a representative whether its by phone or chat.

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Red Pocket Mobile Network Specs

Network:AT&T, T-Mobile, Verzion, Sprint
Technology:CDMA & GSM
Bring Your Phone:Yes
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Red Pocket Mobile Company Info

Founded:2006
Headquarters:2060-D Avenida De Los Arboles Ste 288 Thousand Oaks, CA 91362-1376
Employees:51-200
Customer Service:(888) 993-3888
Website:Go to Website
Facebook:Go to Facebook
Twitter:Go to Twitter
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