Red Pocket Mobile Reviews: Customer ratings & complaints

Firstly, a HUGE thank you to Tina, the young lady in India who,after over 6 (SIX) hours on the phone with several different customer service agents, figured out the issue with our Red Pocket service.

We had just decided to give up our family's transfer to RP and return to Verizon, due to hours and hours of disinterested, borderline rude customer service representatives making us repeat the same tests over and over again, when I was put through to Tina, who resolved the issue within 5 minutes.

Tina was polite and efficient, apologised and actually listened regarding all the failed tests we had already tried, thereby finding out it was a simple billing mistake/glitch that had caused our text message service to be cut out of the blue.

Promote that woman! Give her a pay rise! Exceptional service from this one agent - thank you Tina

The phone service itself has proved as good as Verizon. No complaints there.

i paid 450 bucks a year for 100G plan. but when they changed this plan to 50G, my old plan suddenly shut down, there is no signal anymore. when i asked help, the CS of red pocket told me everything in good condition. but i can not get any signal. it is too much bad experience. they did not resolve the issue.

And so far It's been nothing but excellent for the price! I get a strong signal, HD streaming, and reliable hotspot. Customer chat has given me no issues.

Red Pocket doesn't have the most user friendly website out there, but it's worth using to get some fantastic phone service. The service works really good in my neck of the woods. It also has some of the best prices!

When I got Red Pocket a few months ago, the service was pretty good. I was able to get sufficient speeds and call quality was good. But then the quality of the network dropped to the point service was only intermittenly working. I couldn't get help for this issue, so I just gave up and switched to US Mobile.

Gave Red Pocket a try and I had such a pleasant experience I bought the yearly plan. The only problem I had (the reason I removed a star) was the wait to get a customer support specialist: a little over an hour. Despite that they were able to walk me through the problem.

AT&T's costs have gone through the roof over the past few years so I switched to Red Pocket a couple months ago. There isn't a noticeable difference in call and signal quality and I'm saving over $100 per month!

When I switched to Red Pocket, I had problems with porting my number. When I contacted customer service, I was able to reach them with litte wait time. They were also very helpful.

Their plans are reasonably priced. Has good coverage for my cell phone and the data speeds are fast enough for me to use Facebook and YouTube.

I can't recommend anything other than Red Pocket... there service helps people save a lot of money....