Optimum Internet Reviews

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Optimum Reviews

Average Customer Rating

1 Star2 Star3 Star4 Star5 Star7 User Reviews

User Rating Distribution

5 Stars3
4 Stars2
3 Stars0
2 Stars1
1 Star1
0 Stars0
1 Star2 Star3 Star4 Star5 StarNot RecommendedNothingSpotty internet, high prices, dishonest telephone

I have been a customer for years. I called because I was going to switch to Verizon. I was told I could have the new customer package, so I agreed. However, that is not what I received and am still being over billed because they added additional services that I neither asked for no agreed to. They did this bringing my actual bill to the amount that was already way above what I want to pay. And the internet is just a unreliable and slow as it has always been. I feel ripped off by them and find the need to keep calling and complaining to be a waste of my time.

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1 Star2 Star3 Star4 Star5 StarNot RecommendedNot a Thing Everything

Horrible

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1 Star2 Star3 Star4 Star5 StarRecommendedEverythingNothing

Great

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1 Star2 Star3 Star4 Star5 StarRecommendedTechnical supportNone

Our Optimum connection keep dropping, so after calling tech support who checked from their end for any issues, could not fix it and sent a technician the next day who made a few fixes, changed the modem and all was back up and running within 24 hours. Great service Optimum.

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1 Star2 Star3 Star4 Star5 StarRecommendedGood price and internet speedsUnexperienced Technician

I've never had anything but great customer service and internet speed from Optimum at a very good price!

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1 Star2 Star3 Star4 Star5 StarRecommendedTechnical supportNone

Our Optimum connection keep dropping, so after calling tech support who checked from their end for any issues, could not fix it and sent a technician the next day who made a few fixes, changed the modem and all was back up and running within 24 hours. Great service Optimum.

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1 Star2 Star3 Star4 Star5 StarRecommendedGood price and internet speedsUnexperienced Technician

I've never had anything but great customer service and internet speed from Optimum at a very good price!

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