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Had to call 3 times to change the service. the woman did not seem to know what she was doing.
Issue with my line, I called and waithing on line more than 1hr.
I am disabled + homebound. When my bill went up to $200, I called to lower my cost. The result? My bill increased to $300. I was switched to Altice and now the computer has a mind of its own. It freezes repetitively; I lost use of my printer,,, It has been a month since I've been calling for help. The recording says someone will call in 45+ minutes---so far no call back. I'm going to lose all connections, and will probably die within a week. No cell phone---can't call for food or meds when it happens. Bottom line: I only watch 2 channels for $300!!! One more word...Our government is too distracted by internal personality conflicts to insure the enforcement of laws, and our well-being.
36 download speed....6 upload speed. what a joke
Have been their customer for 7 years. There was no other provider in my area. When I moved out wasn't able to pay my final bill even though I waited for the email or paper bill. After 2 months I got a collection letter requesting another full month payment. This is all happening during the Covid-19 closeouts.
Seldom have outages
They always ripping the customers from installation to service and worst is customer service.
Not happy with this company anymore
when you call you can't hear the person and understand what they are talking about and they don't help at all they just want more $$$$ for a bad service...
Customer service is no longer useful. Email was changed so user can not stop junk mail, this benifit$ company, no one can explain how to save new email to address book, what a joke this company has become. Was great, now junk.
Generally, everything works well. Occasionally, the TV connection goes down, but not for very long. Recently, the monthly cost of the bundled service spiked, so I'm looking into switching to Fios.
Prices keep going up and costumer service going down
price more than car payment for very poor programing
Didnt fix the problem.got the run around. Nothing got resolved
Can’t find info online, the chat feature is useless when searching for info
Wrote FCC, another crapper!
They have added additional prices they can't explain they have no idea what there talking about when you call customer service you get disinformation from every rep. Just horrible I switched to save from fios but I'm paying more now in the beginning I was supposed to pay 109 which somehow went up to 150
I upgraded my speed to 200mps and bought a very good router. I am still getting avg 80 mps. Just paying more for less.
Continue to have horrible experience with optimum. The company is completely deaf to its customers , my parents were charged for a service call, where there was an issue outside the building, basically it was Optimum issue... and 3 months down the road I cannot take charges off from their account. I call them every month and the same story repeats again and again, they will investigate and call, and of course they never do. If you have an alternative to any other service , use it. Stay away from optimum.
I live in Coop city- and they have us by the balls- we do not have any other choices
Pushed for package I didnt want.
Found them to be over priced
Several issues, no help or support, customer service not what it was. Spotty services on & off through out year. Month of June , services barely worked, hours on support systems & phone.last week of the month I had no services. No landline or cell services for 1 week. Add to that more issues as a result of the service I finally received, nothing fixed, issues still unresolved. Sent hand written letter to Corp. HQ with a partial payment with a #ed list & explanation of all that I experienced. Six weeks later it came back to me, unopened. Switched to Verizon Fios, cable TV is the worst service. Never knew these conditions existed, like U, have done everything to get help, in addition to other issues that exist because everything that was discussed when we created my package is not what I got. All still unresolved.we the customers who have to buy from big corporations because there is nothing else, once you get us signed up, we become invisible except for getting your monthly payments. all u care about is your bottom line, investors & profits.
I didnt care about stopping live tv or rewinding live tv shows so I cancelled it. I was surprised I was able to just record a show. This is ridiculuous you have to pay a fee now just to record a show which I have been doing for the last 40 years. Now we have to pay to do this? I dont understand I dont care about those other things you can do with live tv, just want to record a show once in a while and now its being charged. Bring back the antenna
Optimum Internet prices start at $44.99 per month. The pricing varies depending on your area, the download speed, and whether you bundle it with other services.
To check if Optimum Internet is available in your area, you can use our Internet provider by zip code tool.
Yes. Optimum bundle deals offer better overall value if you buy more than one service.
Yes. Optimum Internet service includes WiFi.
Optimum offers Internet speeds from 200 Mbps - 1,000 Mbps. The speed you actually recieve will depend on your area and the plan you choose.
Always compare Internet deals from multiple providers to ensure you get the best deal. When you call to order Optimum Internet, always ask if they have any special deals or promotions running. Also, if you bundle Optimum Internet with other services you will always get better overall value for money.
|States Covered:||4 states|
|Internet Speeds:||200Mbps - 1,000Mbps (varies by area)|
|Company Name:||Altice (successor of Cablevision)|
|Headquarters:||1111 Stewart Ave., Bethpage, NY 11714|
|Customer Service:||Mon. - Fri., 7am - 11pm, Sat. and Sun., 7am - 10pm|
|Website:||Go to Website|
|Wikipedia:||Go to Wikipedia|
|Facebook:||Go to Facebook|
|Twitter:||Go to Twitter|
Get Optimum Now: CALL (888) 492-9415