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Optimum Reviews

Optimum user reviews & ratings

Optimum User Reviews

Not RecommendedInternet is fast and reliableCustomer service is really bad. Can never get an

Had to call 3 times to change the service. the woman did not seem to know what she was doing.

Not RecommendedNothingService

Issue with my line, I called and waithing on line more than 1hr.

Not RecommendedNothingGreed; Out-sourcing custom service; ad infinitum.

I am disabled + homebound. When my bill went up to $200, I called to lower my cost. The result? My bill increased to $300. I was switched to Altice and now the computer has a mind of its own. It freezes repetitively; I lost use of my printer,,, It has been a month since I've been calling for help. The recording says someone will call in 45+ minutes---so far no call back. I'm going to lose all connections, and will probably die within a week. No cell phone---can't call for food or meds when it happens. Bottom line: I only watch 2 channels for $300!!! One more word...Our government is too distracted by internal personality conflicts to insure the enforcement of laws, and our well-being.

Not Recommendednothing. speed is very, very slow.

36 download speed....6 upload speed. what a joke

Not RecommendedNothingHorrible service

Have been their customer for 7 years. There was no other provider in my area. When I moved out wasn't able to pay my final bill even though I waited for the email or paper bill. After 2 months I got a collection letter requesting another full month payment. This is all happening during the Covid-19 closeouts.

RecommendedOptimum is reliable.Nothing that hasn't been attended to.

Seldom have outages

Not RecommendedNothingEverything

They always ripping the customers from installation to service and worst is customer service.

Not RecommendedIts expensive. Unnecessary rate raising. Customer support is in what part of the world?

Not happy with this company anymore

Not Recommendedcolor of there trucksthey can't tell the truth

when you call you can't hear the person and understand what they are talking about and they don't help at all they just want more $$$$ for a bad service...

Not Recommendedhad a good history until nowZero customer service

Customer service is no longer useful. Email was changed so user can not stop junk mail, this benifit$ company, no one can explain how to save new email to address book, what a joke this company has become. Was great, now junk.

RecommendedTV, phone, internet bundlePrice

Generally, everything works well. Occasionally, the TV connection goes down, but not for very long. Recently, the monthly cost of the bundled service spiked, so I'm looking into switching to Fios.

Not RecommendedNoneAll

Prices keep going up and costumer service going down

Not Recommendedvery poor customer service, high costlousey tv programing

price more than car payment for very poor programing

Not Recommended NothingEverything

Didnt fix the problem.got the run around. Nothing got resolved

Not RecommendedNonecustomer service, price

Negative

Not RecommendedNothingIt’s lack of transparency

Can’t find info online, the chat feature is useless when searching for info

Not RecommendedOverpriced.Unsubstantiated charges like $8.97 sports network.

Wrote FCC, another crapper!

Not RecommendedThey lie about pricing and add prices There customer service they have no clue

They have added additional prices they can't explain they have no idea what there talking about when you call customer service you get disinformation from every rep. Just horrible I switched to save from fios but I'm paying more now in the beginning I was supposed to pay 109 which somehow went up to 150

Not RecommendedOnly game aroundPrice

I upgraded my speed to 200mps and bought a very good router. I am still getting avg 80 mps. Just paying more for less.

Not Recommendednonecustomer service

Continue to have horrible experience with optimum. The company is completely deaf to its customers , my parents were charged for a service call, where there was an issue outside the building, basically it was Optimum issue... and 3 months down the road I cannot take charges off from their account. I call them every month and the same story repeats again and again, they will investigate and call, and of course they never do. If you have an alternative to any other service , use it. Stay away from optimum.

Not Recommendednothingthey charge for everything- this is ridiculous-

I live in Coop city- and they have us by the balls- we do not have any other choices

Not RecommendedEverything about it sucks. I closed my account. Dishonesty

Pushed for package I didnt want.

Not RecommendedThere is nothing good about Optimum.They are a monopoly

Found them to be over priced

Not RecommendedEverything before this past year How terrible it has become in last year

Several issues, no help or support, customer service not what it was. Spotty services on & off through out year. Month of June , services barely worked, hours on support systems & phone.last week of the month I had no services. No landline or cell services for 1 week. Add to that more issues as a result of the service I finally received, nothing fixed, issues still unresolved. Sent hand written letter to Corp. HQ with a partial payment with a #ed list & explanation of all that I experienced. Six weeks later it came back to me, unopened. Switched to Verizon Fios, cable TV is the worst service. Never knew these conditions existed, like U, have done everything to get help, in addition to other issues that exist because everything that was discussed when we created my package is not what I got. All still unresolved.we the customers who have to buy from big corporations because there is nothing else, once you get us signed up, we become invisible except for getting your monthly payments. all u care about is your bottom line, investors & profits.

Not RecommendedBetter than FrontierI cant believe I have to pay just to record a show

I didnt care about stopping live tv or rewinding live tv shows so I cancelled it. I was surprised I was able to just record a show. This is ridiculuous you have to pay a fee now just to record a show which I have been doing for the last 40 years. Now we have to pay to do this? I dont understand I dont care about those other things you can do with live tv, just want to record a show once in a while and now its being charged. Bring back the antenna

Optimum Internet FAQS

How much does Optimum Internet cost a month?

Optimum Internet prices start at $44.99 per month. The pricing varies depending on your area, the download speed, and whether you bundle it with other services.

Is Optimum Internet available in my area?

To check if Optimum Internet is available in your area, you can use our Internet provider by zip code tool.

Is Optimum Internet cheaper if you bundle it with TV or landline?

Yes. Optimum bundle deals offer better overall value if you buy more than one service.

Does Optimum Internet service include WiFi?

Yes. Optimum Internet service includes WiFi.

What Internet speeds does Optimum offer?

Optimum offers Internet speeds from 200 Mbps - 1,000 Mbps. The speed you actually recieve will depend on your area and the plan you choose.

How do I get a Optimum Internet discount?

Always compare Internet deals from multiple providers to ensure you get the best deal. When you call to order Optimum Internet, always ask if they have any special deals or promotions running. Also, if you bundle Optimum Internet with other services you will always get better overall value for money.

Optimum Specs & Info

Optimum Specs

Services:TV/Internet/Landline
States Covered:4 states
Population Covered:12.4M
Connection Type:Fiber/Cable/WiFi
Internet Speeds:200Mbps - 1,000Mbps (varies by area)
Modem:Included
Data Caps:None
TV Channels:440+
4K Channels:Yes
Contract:None

Optimum Company Info

Company Name:Altice (successor of Cablevision)
Founded:2016
Headquarters:1111 Stewart Ave., Bethpage, NY 11714
Employees:10,000+
Customer Service:Mon. - Fri., 7am - 11pm, Sat. and Sun., 7am - 10pm
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter

Get Optimum Now: CALL (888) 492-9415