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Suddenlink Reviews

Suddenlink user reviews & ratings

Suddenlink User Reviews

Not Recommendedinternet and cable TVFalse advertisement and poor customer service.

We currently have internet service through Suddenlink, and we started getting all kinds of pop ups that advertise Suddenlink package deals with no installation charge and a $100 Amazon gift card. I went online around 8/17 and signed up for a faster internet service and cable tv. I received a price of $125.98 and they never called to set up the service. I called the number and they said that they don`t have any record of our request.

On 8/31 I went online and placed the order again and I received a order confirmation number [protected] and a Cart ID number. This morning I received a voicemail from [protected] and it was a bunch of mumbling and all that I could understand was call [protected]. So I called the number and the person asked for all of my information, and then when I explained why I called he laughed at me and told me to hold and a different person answered the phone.

Of coarse I went thorough the part of giving all of my information, and she said that she had no record of my request. I gave her my confirmation number [protected] and Cart ID and she told me that she would enter my request, but I had to pay $25 and I would not get the $100 gift card. I asked for a supervisor in which he also gave me the run around. I was on the phone for over 30 minutes and he finally told me that the offer was only for new customers.

There is a local blog in my community where people are complaining daily about Suddenlink in which I always tried to defend them until now. I am now shopping for a new internet and Dish TV service.

Not RecommendedInternet connection works okayBilling dept. is very creative.

In my area, Suddenlink is the only game in town. No other ISPs available, unless you get a Dish connection. I live in an apartment. I can't get permission for a satellite dish install. I was paying app $80.00/month for intenet service. They starting sending me bills for over $200.00 because they said I exceeded my alloted data plan. They informed me if I upgraded to the unlimited data plan, they would erase the overage charges, and I would pay $100.00/month. So I signed up for unlimited plan, and paid the inflated charge, and now my current tstement states I owe $489.00. These people are thieves, pure and simple. They are not getting another dime out of me until they mail me a bill. If you can, avoid doing business with these gangsters. If you can't, get used to life without an internet connection. I have concluded that I will have to move to get service from a different ISP. SUDDENLINK SUCKS!!!!!!!!!!

Not RecommendedThey dont know what they are doing?Everything right now

Know this that all Suddenlink employees are working from home some billing if you get through is not even in this country. If you call them you will get three diffrent or four to your reponses. Money that you pay on your bill might be lost or misappropriated. And they will give you the run around shuffle. Suddenlink is owned by Altise in New York.

Not Recommendedsuddenlink is currently misappropriating moneyPassing the buck

They are missapproipating money losing it and putting into other peoples account. Billing refuses tp fix issue my hanging up constantly. They are stealing from the elderly. Time to sue for Misappropriated funds.

Not RecommendedVery little good. Lots of bad. Disruption of service and price

We have had 4 outages in past 45 days. 2 of them lasting over a day.

Not RecommendedNothingEverything

The worst service

Not RecommendedNothingeverything

paying for internt service that does not work!

Not RecommendedIt works most timesCustomer service and billing

Signed up for Internet only on what was supposed to be a fixed price for 2 years. Price raised without notice after 6 months. Talked with customer service and they finally agreed to a new price that was supposed to be good for 1 year. Again 6 months later, price raised by over 40% without warning or explanation. Again called customer service without satisfaction. Was told supervisor would investigate and call back. No surprise that there was no call back. Called them again 10 days later. Excuses given that they can raise rates without notice. Was told supervisor would call within an hour to discuss. No surprise that there has been no call 3 hours later. This company functions just like the monopoly it is! I wonder what local officials and developers are on their kickback system. No real alternatives (yet) for Internet service. When there are, I hope Suddenlink starves financially. If you have a choice, choose something else.

Not RecommendedNothing. Customer service!!!!!

Charged me for 3 years for a piece of equipment I returned. Any tech issues they try to talk you thru even if it's a repeated problem. Most of the time customer service barely speaks English.

Not RecommendedNothingCustomer service is horrible and no choice

It was horrible and if I had another provider I would go with them. Their own installer speaks poorly of them and has been there 14 years. What in the heck is he doing. I hate them as providers

Not RecommendedThere aren't two of them.The absolute worst customer service for amount of

The service techs are fine, if you can get thru the idiots at the call center.

Not RecommendedNOTHINGNo Service, No Signal as advertised

We had poor service from day one. Cancelled within the month, returned equipment and have spent over 4 hours trying to get them to correct the overcharge for another month. Have spoken to people who were rude, uneducated and basically had no idea what you were saying. Then the promise of "We will call you back" NOT! This company is terrible and is playing the old shell game hoping you will just give up!

Not RecommendedNOTHINGEVERYTHING

Has to be the WORST cable company on this planet.

Not RecommendedNothing Customer service

Tech came at wrong time..so I missed the appointment. Didn't call as instructed. Called and waited over an hour to reschedule. Absolutely the worst customer service I have ever had. This is not a one time thing either. They fucking suck dick!

Not RecommendedAbsolutely nothingTHEY LIE CONSTANTLY

THEY TELL YOU WHATEVER THEY THINK YOU WANT TO HEAR.

Not Recommended200mb speed is great if it doesnt rain.Total loss of signail for internet when it rains.

They have sucked for 27 years at my residence.

Not Recommendedabsolutely nothing good about suddenlink. They sucThey are liars.

We have been waiting over five months for there so called $100.00 Amazon card. When we call they give us the run around or transfer us to India. Cable and internet is terrible

Not RecommendedThey KNOW they have a monopoly and show it.An inept and careless company to deal with

Calls to Customer No Service result in exceedingly long wait times. Technicians are often unable to solve even minor equipment issues. Company simply does not care about servicing customers.

Not RecommendedInternet quality on rare occasions Poor quality, frequent signal drops, outsourced

We experience frequent signal drops that interrupt show and sporting events. A call to customer service is then routed to India and the language gap games begin.

After an excruciating experience of finally getting the rep to understand the problem, I'm told that there is no outage in my area. The only conclusion I can come to is that our area is not a priority to Suddenlink and they have no political or humane reason to be of any help.

Also, our internet rate recently went up with no improvement in service. The experience that I've described has taken place dozens, yes, dozens of time with no remedy offered.

Not RecommendedNoneConstant Charges Added to Bill

Been a customer for about 10 years and every year they try to increase my bill by adding additional charges or upgrading me to packages without my consent. I will say after calling and being on hold for sometimes up to 30 minutes and talking to several representatives sometimes they are able to get my bill down to a reasonable price.

Not RecommendedNot MuchCustomer Service

I signed up for cable and internet in December 2019, it took 5 different people over a two week span to get cable and internet. Customer service said they would credit the two weeks without the service. It is now the end of March and a credit has not shown up on my bill. Also I was suppose to receive a $100 Amazon gift card which still hasn't came. I called about the issues and was told the supervisor is still working on the credit and that it would take up to three months before the Amazon card is sent. I had Direct TV and they were suppose to buy out my contract which they still haven't done.

Not RecommendedUnable to navigate sites at all..worst service Report issues and get no response. waste of money

Not effective. All they want is their money. Terrible service.

Not RecommendedThey are the only provider in the area. the cost is to high.

constantly I'm finding new charges all the time!

Not RecommendedNot much bill keeps rising Agents not much help

Horrible nightmare

Not RecommendedIt existsprices

90% of the channels I do not use

Suddenlink Internet FAQS

How much does Suddenlink Internet cost a month?

Suddenlink Internet prices start at $34.99 per month. The pricing varies depending on your area, the download speed, and whether you bundle it with other services.

Is Suddenlink Internet available in my area?

To check if Suddenlink Internet is available in your area, you can use our Internet provider by zip code tool.

Is Suddenlink Internet cheaper if you bundle it with TV or landline?

Yes. Suddenlink bundle deals offer better overall value if you buy more than one service.

Does Suddenlink Internet service include WiFi?

Yes. Suddenlink Internet service includes WiFi.

What Internet speeds does Suddenlink offer?

Suddenlink offers Internet speeds from 100 Mbps - 940 Mbps. The speed you actually recieve will depend on your area and the plan you choose.

How do I get a Suddenlink Internet discount?

Always compare Internet deals from multiple providers to ensure you get the best deal. When you call to order Suddenlink Internet, always ask if they have any special deals or promotions running. Also, if you bundle Suddenlink Internet with other services you will always get better overall value for money.

Suddenlink Specs & Info

Suddenlink Specs
Services:TV/Internet/Landline
States Covered:19 states
Population Covered:6.8M
Connection Type:Cable/Fiber
Internet Speeds:1Mbps - 1000Mbps (varies by area)
Modem:Included
Data Caps:250GB - Unlimited
TV Channels:290+
On Demand Library:11,000+
4K Channels:Yes
Contract:1-year

Suddenlink Company Info

Company Name:Suddenlink Communications
Founded:2003
Headquarters:520 Maryville Centre Dr, St Louis, MO 63141
Employees:5001 - 10,000
Customer Service:Monday - Friday, 7:00am - 5:00pm PST
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter

Get Suddenlink Now: CALL (719) 399-3541