Spectrum Mobile reviews: Read 1,422 customer service ratings

If you are looking for a cell service do NOT go with Spectrum. Worst service and so much time wasted with them. I upgraded my phone since my old one broke. Nope they added a phone line with new phone. I told them I didn't want that phone number or line and need the phone on my phone number. Had to pay phone off so $450 paid. Told me they had to put request in to transfer to keep old phone. 3 weeks later and about 8 hours on the phone switched Sim card and canceled phone line. Now they… tell me I owe about $100 for the internet service on the phone I did NOT want but needed to use for our business until they fixed all this. Oh and still on phone and no manager to talk to. They are putting a ticket in. Seriously!!!!Show more

Horrible

It's crazy to see the same exact thing a person went through this month just like me. Spectrum Mobile has the worst customer service there is. I have to say it wasn't like this before but the last 6 months they just do not care about their customers it is a given especially going through what I am. Spectrum Mobile service isn't worth the hassle and wish I never switched as AT&T never treated me this way. After returning a phone at a Fed EX location in Fort Worth, TX which the …phone was returning to the same city, someone stole the phone out of the box and I had $1300 taken out of my account. After filing a police report, dealing with a detective, going to fed ex store that I dropped my package off at that weighed 10.2 pounds, to the hub where it went to speak to a security investigator, to the spectrum store and making dozens of calls to everyone on a daily basis for 5 days now. Spectrum drags their feet to take care of their customers and that is not ok. Someone always says they will call back. I have a whole folder of everything showing proof I did my part and the fact the phone didn't make it back to them just an empty box IS NOT MY PROBLEM! I have business accounts, personal accounts and now recent mobile service. Mobile service has been the worst thing I decided to do that it makes me want to cancel every one of my services which is about 16 accounts and take them to AT&T. AT&T doesn't treat you like a criminal and they actually take care of their customers. I don't plan on paying any of my Spectrum bills till this is resolved. I will keep putting bad reviews. Even your local Fort Worth store is fed up with Spectrum Customer Service so is my business rep. Even people were coming in your store constantly complaining about customer service. Spectrum will be out of business eventually if it keeps going like this. What does that tell you? I plan to stay on top of this to get my money back!!! And will continue to blast this company till they treat me right!!!Show more

They billed me for an extra gig of data I did not use. After much arguing they gave me a credit but make sure you watch your bill.

I have never had a problem

best prices

Spectrum lies about phone damage and shipped "undelivered" phones and puts in claims with FedEx which conveniently takes forever. I wonder if FedEx has looked into amount of claims made by Spectrum versus other carriers that may use them. Need to. Watch out for Spectrum.

My daughter died & my payment card was lost. Of course I was charged fees & Spectrum mobile would not even give me a ONE day extension even when I offered to pay a bit more than half ($55) of my bill. I explained I was trying to plan her funeral and would get a deposit the very next afternoon for the rest ($45) and they said “condolences but no” there is a special place in hell for people and companies like this one. If you expect these heartless, horrible, greedy people to care abou…t you, or even offer decent phone service then you will be sorely disappointed. This company is garbage and their service is garbage. It was under 100$ and only didn’t go through because my card was lost. They are awful, save yourself the huge trouble and do not give these sub-humans your business-They have made a horrible time for me even worseShow more

Don’t waste your time or money. We were told one thing but dealt another. We ended up going back to Verizon which we love and then Spectrum mobile claimed our retuned phones we had for 2 days were damaged. They weren’t!!! All because of a representative that wasn’t taught correctly we the customer had to pay for the mistake. We went through so many mangers and leaders they all said the same thing they had proof of phones being scratched. If only their employee was taught correctly we would…n’t of gotten the phones. They even heard the recorded phone call where the representative mislead us all we got was an apology. DONT USE SPECTRUM!!!!Show more

I've had their mobile service for 3 yrs now. Moved out of state 2 yrs ago. Still have service. They've gotten bad at toggling down the data. Otherwise, things have been kosher until now. Made my monthly payment but getting texts, saying service will be interrupted if payment not made. Quick call to them and they say I have to pay for internet. Umm. ...I live in the hills of Tennessee. We haven't had internet since moving here 2 yrs ago. This was a NO CONTRACT SERVICE. why are you …requiring I pay $118 additional, on top of the $85 I just paid? I'm looking for new service and these people can shove it.Show more

I wouldnt even rate it a star but i had to rate it something in order to be able to review spectrum mobile i will always regret getting my phone with them as soon as im done paying it off i am switching .

Spectrum mobile is the worst. They tried fraudulently charging me over $1300 for a broken phone that I sent back via FedEx. They claimed to have received an empty box. I filed a police report. An investigation showed me drop off the package and no one touch it until a FedEx driver picked it up. FedEx weighed the package and it weighed 1.6 pounds. No way a small emptied box would weigh that much. Spectrum said they filed a claim with FedEx and would contact me back. I emailed them two separate ti…mes with all documentation. I asked them to provide me photos of the empty package and to weigh the box because there was no way it weighed 1.6 pounds if it were emptied. They did neither. They said they'd call me back but never did. They canceled my phone service that I was paying for because I refused to pay for the fraudulent charge. They then sent it to a collections company. I disputed the charge again. I called spectrum again and was treated very poorly. They blamed me for them closing out the claim. They said they never received documents. However, I had proof of the emails with attachments. I asked why they wouldn't have called me if they didn't receive it when I said I was sending them and was supposed to get a call back and was not provided with any response except I'm responsible for it and I owe them that money. I told them I will not pay one penny of it and will fight it at every stage and if they want to take me to court, I look forward to fighting them on it. They were extremely rude and unprofessional. I will never recommend them to anyone and will do whatever I can to make sure no one else uses them that I know.Show more

They're right hand doesn't know what they're left hand is doing. They couldn't even deactivate our account & keep charging us.

Both internet and mobile are horrible. They take forever to credit you when they mess up but if you are just one day late they shut you down. One time they actually owed me money. They didn't credit it when promised so me not knowing that I didn't pay the bill that should have been in credit status. They shut me off, made me pay to restore and didn't get my credit until hours on the phone being transfered and two billing cycles! Don't even get me started on the unreliable ph…one service with untrained customer service reps who will suck you if hours of time on the phone monthly because no one knows what the heck is going on! It's so bad that I keep a secondary phone from qlink that I qualified for because I poor. I'd hate to be working full time and rely solely on spectrum because 1-i wouldn't have my free back up phone and 2- I'd probably loose Saud job because of all the time spectrum requires you to be on the phone with them during business hours fixing their screw ups. Monthly people! No joke, I was transfered around and on phone one day with them for FOUR HOURS, that is when i got that credit because of their mess up but of course it took more issues and disconnects and three billing cycles to fix it. If I did not have a phone to pay off I'd leave this torture in a heartbeat. Once that phone is paid off I am DONE and pity anyone dumb enough to give them a shot. They are pure hell!!!Show more

One of my biggest pet peeves with cable and phone companies is them offering lower rates to new customers than they will offer to existing customers. They started advertising a $29.99 per month unlimited plan I went in to swap from their by the gig plan to this new plan. Found out that they would only give this plan to new customers. Just paid off my iPhones so now looking for replacement carrier.

Called customer service and spoke to store about adding new line to plan . Was assured my current 45.00cost for unlimited would be dropped to 29.99 as we now have 2 active unlimited plans. 3 Customer service reps and store assured this would happen. Not true! Was eventually told the price is only if you buy 2 new lines. Where in all their advertising does it say this, not on TV ads, not on web Site, NOWHERE! It clearly false advertising and a scam

We simply asked that we receive the same $29.99 unlimited rate that they offer new customers, and they said no, because we'd been with them TOO LONG! This is discrimination- plain and simple- and they should be held to account. DO NOT TRUST THEM or expect your customer loyalty to mean anything. Customer service just hides behind "policy", stating restrictions around timing and/or us needing to return and get new numbers. Like, seriously- is this 10 years ago? I was a happy custome…r, but they demonstrated they don't care, so now I will share the truth. BUYER BEWARE.Show more

I've never been treated so poorly in my life! I've had to call Spectrum mobile for several different reasons and the service and knowledge of the representatives was horrid! I wanted to transfer my phone number from a phone that I'm trying to do a return on to the phone that it was on previously. I was told I couldn't do anything with them because my cable was past due and twice and then told my phone wasn't even on my account which it was active a bit over a week ago th…at I actually just paid almost $2,000 for and then transferred from Sales department to returns then to technical department back to sales department 5 times!!! I got heated and told them off at the end of it and I plan on doing a formal complaint against them... One Representative's name was Edward and he kept telling me I can't transfer my number to the previous phone that it was on because my cable was past due about a week and I explained that I have to transfer the number because I'm doing a return on the phone that the number is currently on and he kept repeating himself and talking over me...I had one Representative tell me they would put a ticket into the returns department and that they would contact me the next day which has not happened yet!! They're trying to drag this return out past the deadline of 14 days so they can charge me for the phone and I don't want the phone! They're seriously the worst people customer service representatives that I've ever had the misfortune of having to deal with them! Spectrum mobile and Internet are awesome and I've had no complaints about the actual service I receive... That's the only positive thing I can say and they have the updated phones with payment plans which is ideal for myself and my family.Show more

Had the rudest customer service person ever, if I talked to my customers the way she talked to me I would be fired the same day. This company has the rudest customer service ever and their cell service it awful we don’t have but a 1/2 bar service and you can’t make a phone call or text anyone so buyers beware this company is awful going back to Verizon where customer service is fantastic and they are willing to work with you

I have never had more than two bars for my signal!