Xfinity Mobile User Reviews
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RecommendedGreat performance, very clear billing, great priceCannot think of anythingI have two lines; have not used customer service bc I've not needed it.
Not RecommendedCheapCustomer Service9/10 when you can you'll get the internet or cable representative and then they have to transfer you to mobile, you'll be lucky the call doesn't get disconnected or you don't have to wait another 20 minutes on hold. I was having terrible dropped calls, multiple representatives and dozen of promised call backs later the issue was never resolved. I decided to transfer my service out, I'm 2 weeks in on still trying getting my phone (Android) unlocked by customer service. A lot of inconsistent communication and failed expectations they representative set for their company.
RecommendedNo problems whatsoever after more than a year of uCustomer support personnel need more trainingI purchased an S8 when I signed up for Xfinity mobile. I am using the by-the-gig plan. Since I use less than a gig of data each month, and my plan includes a $12 monthly credit, I end up paying $0 monthly for phone service! The only cost is the $25/month for the phone purchase.....can't beat that!!
Not RecommendedI would rate them zero stars if I could.Dropped calls, poor coverage.Inside my home I have poor coverage (one bar cellular, one bar WiFi) had good coverage with Consumer Cellular. I’ve been getting the run around with customer service (Tier 2), they made like it was a problem unique to me; however, when a went on the Xfinity web site I found a forum that has been discussing this very problem for over a year! Can’t believe them and their fixes don’t work.
RecommendedGreat ValueNoneThe experience and price is top notch. The call quality is great, and there have been no issues, thanks to it using Verizon's network.
Not RecommendedNoneCustomer ServiceCustomer service is awful and you can only do mobile autopay
RecommendedSignal QualityCustomer ServiceWhile customer support is crappy the service quality is excellent. I've had Xfinity Mobile for a few months now, and so far I haven't had any issues outside of dealing with employees. Quality is on par with Verizon, and the bill is wicked cheap!
RecommendedGreat ValueNonegreat service even though i haven't tried customer support and i didn't need help when setting up my service. bill's the lowest i've ever seen and i didn't even need to pay activation fees
RecommendedGreat ValueNoneThe experience and price is top notch. The call quality is great, and there have been no issues, thanks to it using Verizon's network.
RecommendedGreat ValueNoneXfinity Mobile is so much cheaper than other carriers. The best thing is that if you have Xfinity WiFi, you will have mobile service. You only pay for data!
Not RecommendedNoneCustomer ServiceCompany charged my CC for the phone and service but I NEVER got the phone!! I had to pick up a new phone at the store and only after a month did they refund my previous purchase.
