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Xfinity Mobile Reviews

Xfinity Mobile user reviews & ratings

Xfinity Mobile User Reviews

RecommendedGood pricesPhone's internet is bad

It's reasonably priced if you're a Comcast customer but I have trouble getting phone to pick up internet. It always says searching. I wish this problem would be fixed!

Not RecommendedNonePoor reception

I either get dropped calls or I can't even complete calls. I'm switching as soon as possible.

Not RecommendedNoneConnectivity, customer service

I've had such a bad experience with Xfinity Mobile despite having Xfinity for everything else. Hardly have connectivity. Customer service is a joke.

RecommendedUser experience is simple, customer serviceNone

I moved to Xfinity Mobile after having a bad experience with Spectrum Mobile. So far I've been happy with the transfer. The customer service isn't frustrating to deal with, bill paying is very simple and the website is user friendly. I'm really glad I switched over!

RecommendedCheapReception is poor in areas

I've been an XFINITY Mobile customer for a couple of years now and so far there hasn't been any problems except for when I'm in very rural areas.


I've been an XM customer for awhile now, and there have been times where I'm frustrated by the signal. Even with the wifi calling feature I get dropped calls all the time. I think it's time to swap back to AT&T!

Not RecommendedNoneCustomer service

Save yourself the headache of dealing with Xfinity Mobile and just switch to another MVNO. Afterall Comcast owns this so you're getting incompetent customer service reps most of the time. They claim to be a prepaid carrier and I could cancel any time. Well I did cancel after trying to deal with their BS when I needed my number transferred for days now.

Not RecommendedInexpensiveTerrible customer support, bad reception

Since using Xfinity Mobile's service, I've had nothing but issues with my signal. I've spent hours trying to get a hold of representatives to help me fix the problem, but they haven't been any help at all! Xfinity is cheap, yes, but it's a "get what you pay for" situation.

Not RecommendedNoneOutages, customer support

Xfinity Mobile is just as crappy as the internet I get from the same company. Customer reps are rude, outages happen frequently, and data is soooo slow. Moving to another carrier ASAP.

Not RecommendedNoneBad customer service


RecommendedPriceNothing bad

I switched from a Verizon plan, we needed new phones and all Verizon would do is sell us 2 new phones cost of $600 to $ $900 each and continue to charge us $85.00 mo for unlimited talk and text with 2 gigs of data. We don’t need 2 gigs of data but did need new phones. Xfinity Mobile offered Samsung s10e phones at the cost of $12.50 mo ea for 24 Months plus $12.00 per month for 1 gig of data. That deal gave us 2 new phones and saved us $600 per year for the first 2 years and beginning the 25th month we save over $1000. A year. At least until we need new phones. Great support at Xfinity store setting up new phones and am perfectly satisfied with the Verizon cell coverage exactly what we had before. Kudos to Xfinity Mobile I just wish their Cable and Internet was more reliable and not such a dog and pony show every year when our promotion expires. Can you say up charge and up sell! Still very happy with mobile service!!!

RecommendedGreat performance, very clear billing, great priceCannot think of anything

I have two lines; have not used customer service bc I've not needed it.

Not RecommendedCheapCustomer Service

9/10 when you can you'll get the internet or cable representative and then they have to transfer you to mobile, you'll be lucky the call doesn't get disconnected or you don't have to wait another 20 minutes on hold. I was having terrible dropped calls, multiple representatives and dozen of promised call backs later the issue was never resolved. I decided to transfer my service out, I'm 2 weeks in on still trying getting my phone (Android) unlocked by customer service. A lot of inconsistent communication and failed expectations they representative set for their company.

RecommendedNo problems whatsoever after more than a year of uCustomer support personnel need more training

I purchased an S8 when I signed up for Xfinity mobile. I am using the by-the-gig plan. Since I use less than a gig of data each month, and my plan includes a $12 monthly credit, I end up paying $0 monthly for phone service! The only cost is the $25/month for the phone purchase.....can't beat that!!

Not RecommendedI would rate them zero stars if I could.Dropped calls, poor coverage.

Inside my home I have poor coverage (one bar cellular, one bar WiFi) had good coverage with Consumer Cellular. I’ve been getting the run around with customer service (Tier 2), they made like it was a problem unique to me; however, when a went on the Xfinity web site I found a forum that has been discussing this very problem for over a year! Can’t believe them and their fixes don’t work.

RecommendedGreat ValueNone

The experience and price is top notch. The call quality is great, and there have been no issues, thanks to it using Verizon's network.

Not RecommendedNoneCustomer Service

Customer service is awful and you can only do mobile autopay

RecommendedSignal QualityCustomer Service

While customer support is crappy the service quality is excellent. I've had Xfinity Mobile for a few months now, and so far I haven't had any issues outside of dealing with employees. Quality is on par with Verizon, and the bill is wicked cheap!

RecommendedGreat ValueNone

great service even though i haven't tried customer support and i didn't need help when setting up my service. bill's the lowest i've ever seen and i didn't even need to pay activation fees

RecommendedGreat ValueNone

The experience and price is top notch. The call quality is great, and there have been no issues, thanks to it using Verizon's network.

RecommendedGreat ValueNone

Xfinity Mobile is so much cheaper than other carriers. The best thing is that if you have Xfinity WiFi, you will have mobile service. You only pay for data!

Not RecommendedNoneCustomer Service

Company charged my CC for the phone and service but I NEVER got the phone!! I had to pick up a new phone at the store and only after a month did they refund my previous purchase.

Xfinity Mobile FAQs

How do I switch to Xfinity Mobile?

Switching to Xfinity Mobile is smart, quick and simple. You don't have to buy a new phone, since you can bring your device to Xfinity Mobile. You can keep your old number. All you need to do is order a Xfinity Mobile SIM card and once you have that, you can switch your phone service in as little as 2-3 minutes.

Does Xfinity Mobile have network coverage in my area?

Xfinity Mobile is powered by Verizon, meaning you get the same nationwide 4G LTE coverage as you would if you signed up to Verizon directly.

Can I keep my phone number when I switch to Xfinity Mobile?

Yes! It's easy to port your existing phone number to Xfinity Mobile during the activation process.

Can I bring my phone to Xfinity Mobile?

Yes! Most unlocked smartphones that have a SIM card slot will work with Xfinity Mobile. If your phone is locked to a carrier you will need to contact your existing carrier to get it unlocked.

Is my device compatible with Xfinity Mobile?

You can check your devices compatibility on the Xfinity Mobile website before you signup.

Is there a contract or credit check with Xfinity Mobile?

No. Xfinity Mobile works on a prepaid month-to-month basis, meaning there is no credit check or commitment so you can switch carriers as often as you like.

Does Xfinity Mobile offer unlimited data plans?

Most people don't need unlimited data, the average person only used 2-5GB per month. Typically, it's better to choose a customized Xfinity Mobile plan and only pay for the data you actually use.

Does Xfinity Mobile offer family plans?

Xfinity Mobile plans are already extremely low-cost, so they do not offer further discounts for families.

How does Xfinity Mobile billing work?

Xfinity Mobile plans are prepaid with no contract. This means that you pay for 30 days when your plan starts, not afterwards. Xfinity Mobile allows AutoPay to ensure you automatically renew your plan every 30 days.

Can I share my Xfinity Mobile plan across multiple devices?

Additional lines can be added for $20 per line on all of Reach’s shared data plans. Up to 4 lines can exist on an account.

Does Xfinity Mobile allow tethering?

Yes, Xfinity Mobile allows tethering but it may depend on the plan you select, so you will need to check on the Xfinity Mobile website.

Does Xfinity Mobile offer international calling?

Yes, Xfinity Mobile includes calls to international countries, more information can be found on the Xfinity Mobile website before you sign up.

Does Xfinity Mobile have a refund policy?

Xfinity Mobile offer a refund within 7 days if you are not satisfied with the service. Be sure to check the full details on the Xfinity Mobile website.

Who should switch to Xfinity Mobile?

Xfinity Mobile are perfect for anyone that is looking to save money on their cell phone plan, without compromising on coverage. Whether you're a family, senior, student, cord cutter, business owner or just a savvy consumer, there's a customized plan suitable for everyone.

Xfinity Mobile Network Specs

Bring Your Phone:Yes (Only iPhones)
Keep Your Number:Yes
Contract:No - prepaid
Credit Check:No

Xfinity Mobile Company Info

Headquarters:One Comcast Center, Philadelphia, PA 19103
Customer Service:(888) 936-4968
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter
The Best Prices on the Best NetworksAll low-cost carriers are powered by the major US networks
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