Xfinity Mobile Reviews in 2021

wireless service was impossible to connect to in Italy. Could not access wifi, internet, email, text message, whatsapp. My brother had Tmobile and I had xfinity. His access worked , mine did not.

I have tried daily for 2 weeks to get my landline number ported to an Xfinity i phone i just bought. Nobody at Xfinity (even tier 3) knows how to do this properly! Every day I call and get an entirely new person at Xfinity, so I have to give them all the information all over again..and it still gets me nowhere! Today was another 5 hours on the phone with them, and it is STILL not done! At 12:30 Xfinity said they had submitted the request to port my number. At 1:47 I called the landline company and was told that there was no porting request on file. Xfinity tells me over and over that the problem is with the landline

company. The landline company won't speak to me and says it is Xfinity's fault. I get the run-around

with everything I try. This is an xfinity problem, but they don't know how to fix it. You can't talk to a manager or someone "higher up" in the ranks. Now again, I'm told to wait 3 days and "see what

happens"! This is simply the poorest way to run a company that I have ever seen. Run-don't walk

away from Xfinity if you ever request something (even simple) from them!!!

I like that I can switch my service so easily but the fact that they’re telling me it has taken almost A WEEK to get my SIM card, is beyond me. There’s no way I am able to get it either because it goes through fedex but there’s a place near me sooooo why is it getting shipped from BFE? Complete and utter waste of my time.

I’m going back to AT&T , xfinity service is horrible!

They couldn’t get one of our lines to work for over a week, was told over and over again different wait times and expectations. They couldn’t get anything right, was promised outcomes that never happened. Worst experience I have ever had! Back to Verizon we go, so long xfinity good for nothing!!

Beware, beware, beware.

My ongoing experience with Xfinity.

My first call to Xfinity to set up service for my daughter went very well. The girl was very nice. It went so well that we even switched her cell service over from Straight Talk.

July 19. My second call to Xfinity was after installation, no flex box. She said that the flex box arrives separately however, they never placed the order for her. She immediately fixed it.

July 24th (ish) We order a new phone from Xfinity Mobile. IPhone 12.

Aug 5th. My 3rd call to Xfinity, it all goes downhill from here. My daughter's new phone keeps rebooting. Tiffany said that it had been dropping apps all week. I wanted the phone replaced. The woman kept saying that I would be charged again. Um no. Ultimately, the woman hung up on me.

Now, when the phone does slightly work, she can no longer text.

Aug 5th. My 4th call to Xfinity. New customer service rep tries to fix the phone. Always referencing the IPhone 8 which is her old phone not the new phone. They said that I could return the phone and they would order a new one so she would not be without a phone. Waiting for a return tag.

Aug 5th. My 5th call to Xfinity. Called to be sure that the last representative put it through properly. Nope. This woman says that the problem is that the new phone is not synced and we have to wait 6 hours and network reset the phone. Oh and turn on airplane mode and then turn it off again.

Aug 6th. The phone still does not work. My 6th call to Xfinity. They continue to troubleshoot. Everyone gives me a different story.. They refer me to warranty.

Aug 6th. Calling Warranty. They do not cover this because it is under manufacturer warranty. They refer me to Apple. Tells me this after being on the phone for over 30 minutes.

Aug 6th. Calling Apple. Apple tests the phone. Does everything possible on their end. Awesome customer service. It is not the phone. It is Xfinity. Apple outright said it.

Aug 6th. My 7th call to Xfinity. Let them know that Apple said that it is their issue. They trouble shoot all of the same things that had been done already. I have to give it a few days for whatever fix he did this time. He promises that he will call and update me.

I gave them the weekend. Aug 10th. My 8th call to Xfinty. At this point, tried to get a supervisor again, they never let me. Now, I am just furious. My daughter has a brand new phone that does not work. They troubleshoot again. Nothing. I want to return the phone and pull the number back to Att. The representative is messaging a supervisor who agrees at this point. They will send me a return label. They will release her number.

Immediately call Att to set up service.

August 14th. Att has a new phone in her hands, fully operational. Att has to call Xfinity to get the number released even after Xfinity gave me the pass code for the number. They still are unable to do things properly. Thank goodness for Att.

August 19th. Xfinity calls me. This should be fun. Trying to upgrade my daughter's service that we just started in July and in July they felt that she had all of the service she needed. Then she proceeds to say let's discuss your mobile service.... wow, bad move. No thank you. (Maybe not worded so gracefully) This call also reinforced that I still have a Xfinity mobile account and I am still being billed.

August 20th. My 9th call to Xfinity. No return label yet. The representative proceeds to tell me about their 14 day return policy. I proceed to tell him that I do not care what mountains he has to move, this phone is coming back. I am told something different every time I call. The return has already been approved by a supervisor. This is crazy. Promises to manually process a return label.

August 23rd. My 10th call to Xfinity. Asked again for a supervisor. He will message a supervisor to return my call.

No return call.

Aug 23rd. My 11th call to Xfinity. Asked for a supervisor again. Nope. First thing she says... so you are trying to return an Iphone 8? NO OH MY GOSH NO!!!!!!! Why can't you guys get this right? Woman says that since a manual return was initiated and it still says pending, she has to escalate it. Still nowhere. Promises that she will call back.

Of course, I have not added detail to each call like the hours that I have spent on the phone, how they cannot even find the Iphone 12, each call they say the Iphone 8. How I feel like exploding every time they say something different or something the same, it does not even matter anymore.

I am in heart failure, my heart functions at 25%. I am not supposed to stress. These people have caused me more stress and anxiety over this than my job or anything else. This is ridiculous.

Here we are... no resolution.

I have now spent hours on the phone with Xfinity only to be nowhere, still being billed of course. I have made Tiffany sit on the the phone with me and them, it has been nothing but a waste of time. Do not use Xfinity mobile. They are absolutely terrible.

I was told to return my phone for full refund, but when I did, they never refunded my money and kept the phone I returned.

Great price, good coverage, TERRIBLE customer service. It is virtually impossible to get a customer service rep on the phone. When I finally did after holding for over 2 hours I was given incorrect information. The next time I called I did it at 5 am and got through in only 20 minutes and was told the other person gave incorrect information. After my situation still wasn't resolved I went into the store (which I did twice before calling and was told 2 different things) and was given different information. It's insane. No one seems to know what they are doing and just tell you whatever sounds good to get you off the phone. Now I have been chatting with someone over the same issue for 30 minutes and she after giving me the run around she FINALLY looked up my account.

We ordered phones but canceled the order within 10 minutes in order to order different ones. Was told to wait until received new ones and then cancel and reorder. They would not honor the special anymore so we just returned and canceled. They refunded us the tax we paid on the phones but not the service charges. They kept telling me it would come later and finally after a month of waiting they told me there was a restocking charge of $35.00 per phone (odd that is the amount they owe me). I was never told that and I feel that I was ripped off. We just paid $70.00 for absolutely nothing. I will not be switching to them. They had suggested I wait until another offer came along and switch then. I certainly won't and will warn others about them!!!

Good price ,but if you need help with anything good luck . The worse customer service I have ever had in my life, and I have work in customer service for 35 years.