Reviews of Xfinity Mobile in 2022
Read 104 user reviews
Bad Customer Service
We switched from Verizon to Xfinity Mobile and were told about all these promotions we would get. We could also bring over some of our phones and tablets.
After the account was set up, I was ready to start moving phones and tablets over. Guess what tablets were not supported with bringing your own device. The sales rep told me wrong.
We had a difficult time porting the phones. I spent hours on the phone with Verizon and Xfinity mobile IT, and finally, after a month, we got things moving.
But the one free phone and gift card we were promised never happened. I was told by customer service that I need to call every couple of months to get my reimbursement for the free phone and keep waiting on the gift card. So the next time I called, they said no, that's not what happened your promotions dropped off because you didn't activate the phones in the correct amount of time. I then said what about the $200 gift cards? Those dropped off, too, but we will escalate, and you will have an answer in 5 business days.
Here we are five business days later, and they need to escalate and let me know if our promotions will be reinstated. I will say the service is the same as Verizon, but good luck if you have any issues at all! I'm ready to go back to Verizon if they deny my promotions.
Disastrous Switch from Verizon to Xfinity
If you are thinking about switching from Verizon to Xfinity stop immediately. I was a 20-year+ Verizon customer. The hold times for Verizon customer service got quite long, but they always were helpful and resolved the issue. Thought I would try something different and save a little bit of money each month. I should have stopped after we figured out that the representative at the Xfinity store lied to us about the benefits of switching. They gave us a credit for the mistake which was extremely painful to access each month. The answer from customer service with Xfinity is allows “no”. They are difficult to get a hold of and it is difficult for them to understand your problem. With Xfinity mobile you are literally on you own. Switching to Xfinity Mobile was a terrible decision and I cannot wait to get back to Verizon.
Horrible customer service.
I switched over to Xfinity mobile when I lived inside city limits. As soon as I moved away from the city they would not offer cable or phone service. They went ahead and used my old address as a platform for my service and charged me triple because they didn't service my area. After that i have been attempting to switch my service over to at&t. My phone is paid off and Xfinity locked me out of all other companies. Do not get mobile service through Xfinity. Horrible company!
Poor reception everywhere, low tier signal
Low tier reliability and signal. Do not recommend
Great price. But that's it...
I have been an Xfinity internet customer for over 5 years. There's no other real choice in my area. They've improved over the years and all in all I'm happy.
Then I decided to go to Xfinity mobile. What a bad decision that was. I got the Samsung Galaxy A13. I've had it for 35 days now.
On day 2 I started noticing dropped calls and very poor connection. I called xfinity. Didn't get anywhere. Was aggravated and just dealt with it. I don't use the phone a lot so I thought whatever...
Then it got worse. On the 9th day I tried calling 6 times. Each time calls kept dropping and/or bad connection and they couldn't hear me. Couldn't get anywhere and gave up. I just continued to deal with it. And then I finally had to try using the phone while out away from home. It said I had no phone service. Which also meant I had no GPS. I got completely lost and had a very difficult time.
It's absolutely scary since I'm disabled and rely on portable oxygen tanks. If I break down or take too long getting home, I can run out. Especially if I can't call for help. I was still within the 30 days. I called 4 more times and STILL can't get anywhere. Calls constantly drop and service is poor.
Called 8 more times 2 days after the 30 days was up. Couldn't keep a signal and gave up again. Then tried a few more times today. Only 5 days past the 30 day window.
I've been trying to get help since the beginning. I'm wanting away from this phone and service. Now they're saying I must pay off the (non-working) phone and can't return it because it's past 30 days.
Do yourself a favor...STAY AWAY from them.
I gave 2 stars because they have a great monthly rate. That's all they have though.
Don’t do it !!!!!!! 4 days so far with no service
Don’t do do it !!! 4 days will no activation and they are telling me 10 more days. I can switch back to metro either until the Xfinity is activated!!,
They Will Rip You Off
I signed up for it in Nov. 2020 but never activated. I told them I wanted it canceled. Today, April 4, 2022 I received a letter from a collection agency saying I owe Xfinity $31.22 for two month’s service. Never mind they sent to a collection agency without ever notifying me but when I called them and waited a half hour to speak to someone they said even though the phone was never activated I still owe them for 2 months. When I asked why he said I was told back in Nov. 2020. I wasn’t. Why did they send to collection and not just contact me directly? I will never do business with them again.
However, their communication skills are severely lacking, and so is their customer service department. I started off as an X-Finity internet customer, and was informed about a new deal for their mobile services if I switched over. I was hesitant, but of course they made it sound great. My experience has been anything but; It's been horrendous, actually. I actually was in phone limbo for a week. There were so many problems, back to back, that I can't even list them all on here. Ultimately, when I called customer service to ask about my extremely high bill, and a gift card I was told I would receive, they told me I no longer qualified because it was associated with my old number. The number I had to give up (which I was weirdly attached to because I had been using it since 2004) when I switched over from AT&T. The first person I spoke to explained that my bill was high because my old phone number was still being paid for as a second line. When I mentioned the gift card, the agent said they were going to cancel the line and see if they could help me resolve the gift card issue after. Turns out, they didn't want to give me that gift card, and they were going to be sneaky in order to get out of it. I'm not pleased with this company at all, and I don't recommend anyone switch to it. The slightly lower bill isn't worth the hassle.
go else where, poor signal quality
I have had xfinity mobile since Nov. The signal quality is poor.
3 trips to xfinity store for sim card after switching to Xfinity Mobile. Can't speak to a rep , end up in a phone maze.
Carrier service and price are excellent but outsourced customer service is a joke. I have spent 6 hours and 12 minutes of my time in the past week trying to solve a simple problem. The so called agents that are in India have no control over the computer system that controls our accounts. I have nothing against India. I have a doctor from India but xfinity mobile customer service is like a room full of people huffing paint thinner. It wasn't like this early on.