XFINITY Reviews

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Comcast Reviews

Average Customer Rating

19 User Reviews

User Rating Distribution

5 Stars6
4 Stars5
3 Stars2
2 Stars2
1 Star4
Not RecommendedCancelling your serviceCustomer service

Horrible

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RecommendedGood package pricesNone

A friend recommended Comcast to me but I was worried about all the negative comments I read. I called them up and had a lovely sales rep who talked me through a great package at a great price.

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RecommendedFast sign up and installationNone

Amazing service. When I moved someone was round with a couple of days to install everything and the service was up and running immediately.

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RecommendedFast sign up and installationNone

Amazing service. When I moved someone was round with a couple of days to install everything and the service was up and running immediately.

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RecommendedBest DVR equipmentExpensive packages

I love Comcast, but it is very expensive which is the only bad thing. If you can afford it though I would recommend them as the X1 box is the best out there. Much better then the equipment from my previous provider.

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RecommendedTechnical Support teamOccasional slow speeds

I've known a few people, including myself, who have had problems with the service from Comcast. However the speed and professionalism of the support team to fix any problems are excellent. There are always issues when technology is concerned so surely its the speed in which they can be resolved which counts!! Great service Comcast!

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RecommendedReliable servicePrices could be cheaper

The packages from Comcast are pretty expensive compared to other providers, but I love them and plus you get a great service.

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RecommendedComplaints DepartmentBilling mistakes

Thanks to the rep in the complaints handling department my opinion has changed. Having had a few issues with comcast I sent a complaint by email and by the next day I had a phone call with a very helpful and professional rep who handled all of my issues efficiently and promptly. No more problems here!

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RecommendedGood package pricesNone

A friend recommended Comcast to me but I was worried about all the negative comments I read. I called them up and had a lovely sales rep who talked me through a great package at a great price.

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Not RecommendedNonePicture is always getting interupted!

I had Direct TV and never had the problems I have with comcast. I live in the city and have continual problems with my picture going out!! This is unexceptional! !

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RecommendedGood customer service ever had an Need more channels

Never had an problem need more channels that people want

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Not RecommendedNoneCustomer service

The worst customer service I have experienced. They don't know what they are talking about and they cannot answer even the simplist questions.

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RecommendedGood bundle dealsInstallation was delayed for weeks

When signing up with Xfinity I was given a date for installation which has since been cancelled and rescheduled 3 times! When finally it was installed there was a problem with the signal, so the engineer had to come back 2 days later with a part to get the tv working. So far i've had no problem with the tv service itself, but with the troubles of installation I feel it's only a matter of time.

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Not Recommendednonemisleading sales and policies

Comcast is a crook! I have had Comcast for YEARS recently I moved... Prior to moving I used there "handy" moving site and input my address... Boom I "have service" I sign my papers, go to make my service appointment and am told they dont provide service to my area. I look closer, they were autopopulating another address! when i call to have my early terminiation fee wavied I was tranferred for over 2 hours, hung up on (or the call "dropped") 3 times. I was told there is nothign I can do, I signed up. Thats BS. Ive been a customer for years! What does loyality get you these days.... NOTHING. I didnt want to leave comcast, but now I wont go back. Too many other options with no contracts. $ 800 for early termination! I pay less then that a year for service. I will report them everywhere I can and make people aware. They arent the only provider and I wont go back.

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RecommendedQuick fix with technical supportNone

Whenever I have had technical issues with Xfinity, there is always someone out within a day and they fix the issue, no problems, the tech support are also very friendly and professional and I can't highly recommend them enough of internet. Great prices and an even better service.

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Not RecommendedNoneVery slow internet speeds

My internet speed from Xfinity is slower than dial up!!!! For what I pay for my interent service the speed is a complete joke. Waste of time signing up with this company.

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RecommendedRarely lose signal in bad weatherCustomer service

I've been with Xfinity for just over a year now and they may be one of the best at not losing signal, but I think that's all they've got going for them. I want to go back to Directv, I never havd any issues and the support was the best. Xfinity often over charge each month and it automatically comes out of bank, so we have to call them every few months and find out what is going on and often the customer agents are rude. As soon as we can cancel our service without a charge we will be going back to Directv.

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Not RecommendedNoneIncrease prices without warning

Signing up to a bundle you expect to get what is advertised, well not with Xfinity. My installation was supposed to be free, but they have charged me for it and when I spoke to customer services they told me they were unable to refund it and I must have read it wrong as installation is not free. I signed up for the Triple play, so I have gone for one of the more expensive packages in the first place and after 5 months they have increased my payments by $40! I can't wait till I can move providers.

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RecommendedLook after their customersNone

I've been with Comcast/Xfinity for years and I have never had any problems with them. Whenever I've had to call them the customer service team have always been friendly and are always helpful, they even offer my deals occasionally, so they really look after their current customers and do not just care about bringing in new ones like many other companies out there.

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