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Comcast Xfinity Reviews

Xfinity from Comcast user reviews & ratings

Xfinity User Reviews

Not RecommendedNothing I will contact the FCCCustomer Service Billing

Scheduled installation for TV services but cancel addtional billing. Comcast made it worse and billed me TV services I did not have installed or activated. I have written the FCC to solve the problem.

Not RecommendedCable instead of dishCustomer Service Sucks

You can no longer speak to a person. Chat is useless .

Not Recommendednot much but it is internetbad custumer service

In the middle of the pandemic they raise my rate $25/month I'm not working no sign of that changing and they wouldn't deal with me. Strange how the automated service can tell me to expect reduce service due to covid but have no problem raising my rate. Promised to have a manager contact me within 2 hours of my complaint pretty sure I won't be hearing from one.

Not RecommendedNothingThe whole system

Had trouble since April 11th when it was installed. Signal drops out at least 5 or more times a day. Internet slow. have to reboot modem couple times a week. Have called more times then I can count.

Not RecommendedThere isn't anything good about them.It takes forever to get help.

I have called and called trying to get service. I've entered and re-entered my zip code, acct number, phone number to no avail. I hate them!

Not Recommendednothing..only cabe in areaeverything they say and do is lies

2hours and sixteen minutes replacing rental modem with my own..still not done..they are a joke

Not Recommended?Prices increase-no notice, rude customer service

See above

Not RecommendedNothing Everything

I would have given them no stars, but it wouldn't let me. These people just don't care. I have tried for 4 days to get a service person to come out to deal with issues I am having. Made a phone call and got an Indian lady with only fair English. She supposedly made me an appointment for Sunday, 8/2/2020. No one showed up. No one came on Monday so I went on-line to try to get an appointment. Was told a service rep would reply on Messenger within 30 minutes. It has now been 24 hours...nothing. I went out to the local office and the man out there was less than helpful, didn't care about my issues, and in a very sarcastic way said "have a nice day" as I left. I have too much time on my contract to just buy it out, but I will never do business comcast again. They simply don't care. Don't waste your money with this company.

Not RecommendedNothing so farCustomer service

Not even a customer yet and already problems with rude customer service and no one ever answers on any of the phone numbers I have for Comcast. Left online message and someone called me back. My salesperson needed training as you never argue with the client about their already existing service. Also if the sales person says they going to email you they should email it to you. Also if you're doing sales from home don't let your kids play with the phone, hitting buttons...that makes it impossible to hear what the sales person is saying. Also when calling Comcast for Xfinity, unbeknowst to me I'm sent to DISH?

Not RecommendedNothing I can think ofPoor Customer Service

Comcast will not port my landline from my old home to new. All VOIP service providers are able to port the number but NOT Comcast - a VOIP company. The reason given is there internal process and technology. Have escalated issue with FCC. Indication of how old there technology is.

Not RecommendedNothing, when any company doesn't listen tcompany doesn't listen to customers

Been trying for OVER A MONTH to get billing issues fixed with NO success. Truly Pathetic! Can not wait to set up another service since they're plenty out there especially since I live in Comcast Xfinity's corporate location city where you'd THINK they'd be attentive. NOT! What a crock, Stay Away customers who haven't signed up yet!

Not RecommendedNothingHorrible customer service

How can they keep removing channels without notice(can only have it for extra charge)when it was part of my package and they still charge the same

Not Recommendedthere is no "best thing about comcast"poorest customer service of any company in the US

always "were experiencing difficulty on our end". check your cable connections. typical copout for poor service. I would give them a zero if I could.

Not RecommendedNoneVery poor/no customer service.

They don't provide service as

Not RecommendedNumerous interruptions of service.Grossly overpriced

Long delays on phone. Probably due to other customer problems.

Not RecommendedI cannot think of anything. I'm stuck with them .Never do they quote deals to their existing custom

I have been with them for years yet loyalty means nothing! Only new customers are worth their time

Not RecommendedInternet speedDropouts

Micro dropouts cause TV and phones to get dropped. Xfinity does norhing to fix after several attempts. They never call back.

Not RecommendedNOTHING !Always a scam from the start

Xfinity - YOU SUCK ! I have 2 neighbors on Xfinity , your main cable ended only 400' from my house , & for me to get internet only , you are wanting to screw me over out of $1200 for installation , $200 for the cable modem / router & the $63 / month besides ! How do you expect to get new customers when you treat people like that ? AND that has been the situation for over 25 YEARS already of lost revenue from me and an entire street over from me ! How much more short sighted can you possibly be ! This $20 or $40 deals for internet , etc , is nothing but false advertising , a "come-on" scam !

Not RecommendedBest thing would be if they went out of business.Everything

Expensive Plan (they won't give me any better): 210 channels--I only watch 4 or 5 channels; Sports Fee--I don't watch any Sports. Blast Internet--a slow blast. I'm looking to go elsewhere.

Not RecommendedEasy to useVery costly with continuous price increases even w

Lots of outages

Not RecommendedNothing not one thing !!!!It's still in business.

Charge more for much less.

Not RecommendedNothingDeceptive practices, never ending price increases.

Dropping them after contract is over, will stream, plenty of options out there now, no fees, equipment rental, etc.

RecommendedUsed to be the internet service.Price gouging!!!!!!!!!!!!!!

First of all the impersonal voice prompter that answers the phone. Just makes me angry that a human can’t answer the phone. Prices outrageous

for the service you get.

Not RecommendedNothingEverything

price has doubled in 5 years

Not Recommendednoneinternet down and no credit

sucks

Xfinity Internet FAQS

How much does Xfinity Internet cost a month?

Xfinity Internet prices start at $29.99 per month. The pricing varies depending on your area, the download speed, and whether you bundle it with other services.

Is Xfinity Internet available in my area?

To check if Xfinity Internet is available in your area, you can use our Internet provider by zip code tool.

Is Xfinity Internet cheaper if you bundle it with TV or landline?

Yes. Xfinity bundle deals offer better overall value if you buy more than one service.

Does Xfinity Internet service include WiFi?

Yes. Xfinity Internet service includes WiFi.

What Internet speeds does Xfinity offer?

Xfinity offers Internet speeds from 25 Mbps - 1,000 Mbps. The speed you actually recieve will depend on your area and the plan you choose.

How do I get a Xfinity Internet discount?

Always compare Internet deals from multiple providers to ensure you get the best deal. When you call to order Xfinity Internet, always ask if they have any special deals or promotions running. Also, if you bundle Xfinity Internet with other services you will always get better overall value for money.

Xfinity Specs & Info

Xfinity Specs
Services:TV/Wireless/Internet/Landline
States Covered:39 states
Population Covered:111.7M
Connection Type:Fiber & Cable
Internet Speeds:25Mbps - 2000Mbps (varies by area)
Modem:Included
Data Caps:1TB
TV Channels:260+
4K Channels:No
Contract:No Term, 1-year, 2-year

Xfinity Company Info

Company Name:Comcast
Founded:1983
Headquarters:One Comcast Center, Philadelphia, PA 19103
Employees:10,000+
Customer Service:24/7
Website:Go to Website
Wikipedia:Go to Wikipedia
Facebook:Go to Facebook
Twitter:Go to Twitter

Get Xfinity Now: CALL (888) 473-8957